<p><strong>Position Overview</strong></p><p>This role focuses on assisting internal colleagues through inbound calls, providing guidance on policies, procedures, systems, and customer-related situations. Specialists play a key role in coaching peers, encouraging collaboration, and helping deliver a high-quality, personalized service experience. This team also supports additional business areas when call volume requires, demonstrating adaptability and broad operational knowledge.</p><p><strong>Role Summary</strong></p><p>In this position, you will provide real-time phone support to Retail banking staff, offering solutions and direction related to internal processes, systems, and customer service challenges. You will be expected to coach colleagues and promote service standards that align with Huntington’s “Category of One” approach. The role also includes assisting other departments during high-volume periods to ensure seamless support across the organization.</p>

<p><strong>Minimum Qualifications</strong></p><ul><li>High school diploma or equivalent</li><li>At least 3 years of experience in customer service</li></ul><p><strong>Preferred Qualifications</strong></p><ul><li>Background in a Customer Solution Center or Retail Banking environment</li><li>Associate degree is a plus</li><li>Familiarity with banking systems and processes (e.g., teller systems, account setup, ATM support, CD/IRA guidelines, lending practices)</li><li>Previous leadership or supervisory experience is beneficial</li><li>Demonstrated ability to manage and resolve complex customer issues professionally</li><li>Strong communication skills, both written and verbal</li><li>Team-oriented mindset with a strong focus on delivering excellent service</li><li>Comfortable using computers and web-based applications</li></ul><p><br></p>

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