We are looking for a skilled Systems Administrator to join our team in Dallas, Texas. In this role, you will oversee both remote and onsite technical support for business clients, ensuring systems operate efficiently. You will handle a variety of tasks including system configuration, troubleshooting, and client site visits to provide hands-on assistance.<br><br>Responsibilities:<br>• Deliver remote and onsite technical support to business clients, addressing system-related issues promptly.<br>• Configure, maintain, and troubleshoot desktops, laptops, and servers to ensure optimal performance.<br>• Visit client locations within the Dallas area to provide hands-on support or execute project tasks as needed.<br>• Maintain clear and organized documentation for all technical processes and client interactions.<br>• Collaborate with the team to resolve technical challenges while independently managing client visits after onboarding.<br>• Implement and support operating systems such as Windows Server, Active Directory, and Azure AD.<br>• Manage hardware solutions including custom-built PCs, server builds, and laptop repairs.<br>• Administer productivity tools like Microsoft 365 and Google Workspace to optimize client workflows.<br>• Utilize virtualization platforms such as Hyper-V and VMware to enhance system functionality.<br>• Configure and troubleshoot networking solutions including VLANs, VPNs, and firewalls from vendors like Cisco, Fortinet, and Ubiquiti.
<p><strong>Key Responsibilities</strong></p><ul><li>Administer and manage employee benefits programs including health, dental, vision, life insurance, disability, FSA/HSA, and 401(k).</li><li>Serve as the primary point of contact for employee benefits inquiries, providing timely and accurate support.</li><li>Coordinate and support the annual open enrollment process, including system updates, employee communications, and vendor collaboration.</li><li>Process and audit benefit enrollments, changes, and terminations in HRIS and carrier systems.</li><li>Ensure compliance with federal and state regulations such as COBRA, ACA, ERISA, and HIPAA.</li><li>Partner with payroll to ensure accurate benefits deductions and resolve discrepancies.</li><li>Collaborate with brokers and vendors to manage benefits plans and resolve employee issues.</li><li>Maintain accurate and confidential records, reporting, and documentation.</li></ul><p><br></p>
We are looking for a highly skilled Senior Systems Administrator to join our team in Dallas, Texas. This role requires a detail-oriented individual capable of managing and maintaining complex IT infrastructure while supporting critical business applications. The ideal candidate will possess strong technical expertise and a commitment to delivering quality service in a dynamic environment.<br><br>Responsibilities:<br>• Oversee and maintain data center infrastructure supporting legacy platforms and associated applications.<br>• Address IT service requests and incidents promptly while adhering to established processes and service level agreements.<br>• Conduct regular system monitoring, capacity planning, patch management, and implement change control procedures.<br>• Collaborate with global IT teams to support thousands of users across multiple international locations.<br>• Participate in IT projects focused on infrastructure upgrades and optimization strategies.<br>• Handle sensitive and proprietary information with the utmost confidentiality and professionalism.<br>• Ensure reliable operation of Active Directory, Exchange (both on-premises and online), and Office 365 environments.<br>• Manage Azure services, Remote Desktop, Terminal Services, and other cloud-hosted IT solutions.<br>• Provide expertise in networking fundamentals, including WAN, SD-WAN, switches, and LAN configurations.<br>• Stay current with backup technologies and antivirus solutions to safeguard organizational data.
We are looking for a skilled Collections Specialist to join our team in Westlake, Texas, on a Contract-to-Permanent basis. In this role, you will play a vital part in managing and resolving outstanding accounts while fostering positive relationships with customers. This position offers an excellent opportunity for individuals with strong analytical and communication skills to thrive in a dynamic environment.<br><br>Responsibilities:<br>• Analyze customer account statements to identify inaccuracies or discrepancies and develop solutions to resolve them.<br>• Investigate and address reasons for non-payment, working collaboratively with customers to facilitate timely resolution.<br>• Manage a portfolio of 200–250 business-to-business (B2B) accounts weekly, ensuring consistent follow-ups and progress tracking.<br>• Guide customers in addressing billing issues and adhering to payment terms through clear and tactful communication.<br>• Maintain accurate and up-to-date account records within the company’s system, utilizing NetSuite for data management.<br>• Organize and analyze data using Microsoft Excel, applying basic formulas and formatting as needed.<br>• Document all account activities and resolutions to ensure a comprehensive record of interactions.<br>• Monitor payment schedules and work towards bringing accounts back into compliance with agreed terms.<br>• Provide regular updates and reports on account statuses to relevant stakeholders.
We are looking for an experienced Senior Systems Administrator to join our team in Dallas, Texas. In this role, you will provide both remote and onsite technical support, ensuring the seamless operation of IT systems for business clients. This position requires strong problem-solving skills, excellent communication abilities, and a proactive approach to managing tasks independently.<br><br>Responsibilities:<br>• Deliver remote and onsite technical support for business clients, addressing a wide range of IT issues.<br>• Build, configure, and troubleshoot desktops, laptops, and servers to ensure optimal performance.<br>• Conduct client site visits in the Dallas area for hands-on technical support or project-based tasks.<br>• Maintain detailed documentation and clear ticket notes to ensure organized workflows.<br>• Manage and configure Active Directory, Azure AD, and Group Policy settings.<br>• Administer virtualization platforms such as Hyper-V and VMware for enhanced system efficiency.<br>• Implement and support backup solutions like Veeam, Datto, and StorageCraft.<br>• Configure and troubleshoot networking systems, including Ubiquiti, Cisco, SonicWall, and Fortinet hardware.<br>• Utilize scripting tools such as PowerShell and Mac shell scripting to automate routine tasks.<br>• Ensure timely resolution of tickets, maintaining a clean ticket board and high client satisfaction.
