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Customer Service Specialist in Columbus, OH

Customer Service Specialist Job Description

Customer service specialists serve as the frontline representatives of an organization, delivering responsive and professional support to customers across various channels. These professionals handle inquiries, resolve issues and ensure a positive customer experience that aligns with company values and service standards. Customer service specialists collaborate with internal teams to improve processes and maintain high levels of satisfaction.

Typical customer service specialist duties:

Respond to customer inquiries via phone, email, chat and other support platforms Resolve product-, service- and account-related issues with accuracy and efficiency Document customer interactions and maintain records in CRM systems Provide product and service information to assist customers in decision making Escalate complex issues to senior team members or management as needed Collaborate with internal departments to ensure timely resolution of customer concerns Monitor customer feedback and contribute to service improvement initiatives Maintain up-to-date knowledge of company products, services and policies Ensure compliance with service-level agreements, company standards and industry regulations

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Salary for Customer Service Specialist in Columbus, OH
39270 - 49470
Low
39270
The candidate is new to the role or has limited experience and is building necessary skills.
Mid
42840
The candidate has moderate experience in the role, meets most requirements or has equivalent transferable skills, and may also have relevant certifications.
High
49470
The candidate has extensive experience and advanced skills for the role, and may also have specialized certifications.
Projected salaries for related positions Job title Low Mid High Customer Success Manager 68340 79560 90780 Customer Service Manager 58140 70635 82875 Account Manager 46155 56100 69870 Customer Experience Specialist 40035 48960 58395 Senior Customer Service Specialist 42840 48960 55845 Call Center Specialist 35445 40290 47940 Senior Order Entry Specialist 41310 45900 52275 Order Entry Specialist 38250 40290 42840

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Our starting salary projections come from a rigorous, multistep process so that our numbers accurately reflect the marketplace. They are based on actual compensation for professionals Robert Half has matched with employers across the country and third-party job posting data from Textkernel that we use to independently validate the salary levels. Starting compensation—pay for someone new to a role—can vary significantly based on a candidate’s skills, experience and certifications, as well as other factors including industry, company size and revenue, and demand for the role. To reflect this variability, we report our salary data in three levels: low, mid and high.