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6 results for Customer Service Specialist in Columbus, OH

Customer Service Representative

Columbus, OH
onsite
Temporary
19.95 - 21 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Columbus, Ohio. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional service. As part of the team, you will engage with customers, handle inquiries, and ensure smooth order processing. Responsibilities: • Respond to customer inquiries via phone and email, ensuring timely and accurate resolutions. • Manage order entries and updates in the system with attention to detail. • Provide support in handling both inbound and outbound calls to address customer needs. • Maintain clear and detail-oriented communication with clients and team members. • Generate reports to track customer service metrics and order statuses. • Collaborate with internal departments to resolve customer issues efficiently. • Ensure compliance with company policies and procedures in all interactions. • Handle escalated issues with a detail-oriented and problem-solving mindset. • Participate in training sessions to enhance product knowledge and service skills.
2026-04-10T00:00:00Z

Customer Service Representative

Columbus, OH
onsite
Temporary
20 - 21 USD / Hourly
About the Company: We are a dynamic and customer-focused organization committed to delivering exceptional service to our clients. Our team values collaboration, professionalism, and a positive attitude, and we are looking for dedicated individuals to join us as Customer Service Representatives.Position Summary: The Customer Service Representative (CSR) will serve as the primary point of contact for our customers, assisting with inquiries, resolving issues, and providing accurate information. The ideal candidate is detail-oriented, communicative, and passionate about delivering outstanding service.Key Responsibilities:<ul><li>Respond promptly and professionally to customer inquiries via phone, email, or chat</li><li>Resolve customer complaints and provide effective solutions</li><li>Document and maintain accurate records of customer interactions</li><li>Collaborate with internal teams to ensure customer satisfaction</li><li>Follow company policies and procedures to provide consistent service</li><li>Identify opportunities to improve processes and enhance the customer experience</li></ul>
2026-03-27T00:00:00Z

Customer Service Representative

Columbus, OH
onsite
Temporary
21 - 21 USD / Hourly
Position: Customer Service Representative (3 month CONTRACT role)Location: Columbus, OH 43231Type: 100% OnsitePay: $21/hourSchedule DetailsOperating Hours:• 7:00 AM – 8:00 PM• 7 days per weekPlease note this is a 365‑day call center environment. We cannot guarantee Monday–Friday shifts once training is complete. If you have any scheduling restrictions, including weekends, please inform us immediately.Training Schedule:• Monday–Friday | 8:00 AM – 5:00 PMPost‑Training Schedule:• Shift will vary (8‑hour shifts assigned within operating hours) Anticipated Length of Assignment• 3‑month contract• Start Date: 4/17• End Date: 7/10 Position OverviewThis Customer Service Representative role supports Retail Banking colleagues by providing high‑quality inbound phone support, coaching, and issue resolution in a fast‑paced call center environment.Key Responsibilities• Provide inbound phone support to Retail Banking colleagues regarding policies, procedures, systems, and customer service scenarios.• Deliver coaching and guidance to promote best practices and elevate the customer experience.• Resolve complex customer issues end‑to‑end while meeting service level agreements.• Support overflow calls from other Lines of Business (Business Banking, Wealth Management, Lending).• Identify and recommend process improvements to enhance workflows and service quality.• Maintain accurate documentation in CSC systems.• Participate in team huddles, calibrations, and ongoing training.• Perform additional duties as assigned.
2026-04-10T00:00:00Z

Customer Service Banking Representative

Columbus, OH
onsite
Temporary
20 - 21 USD / Hourly
This role provides real-time phone support to Retail banking colleagues, offering expert guidance on policies, procedures, systems, and customer service issues. Specialists are expected to deliver coaching and solutions that align with the client's standards. In addition to Retail support, CSC Specialists assist with overflow from other Lines of Business, ensuring consistent service across the enterprise. Duties & Responsibilities:<ul><li>Provide inbound phone support to Huntington Retail banking colleagues, resolving inquiries related to policies, procedures, systems, and customer service scenarios.</li><li>Deliver coaching and guidance to colleagues to promote best practices and elevate customer experience.</li><li>Resolve complex customer issues through completion, ensuring adherence to service level agreements.</li><li>Support overflow call volume from other Lines of Business (e.g., Business Banking, Wealth Management, Lending), applying cross-functional knowledge and CSC resources.</li><li>Identify and recommend process improvements to enhance internal workflows and external customer service.</li><li>Maintain accurate documentation of interactions and resolutions in CSC systems.</li><li>Participate in team huddles, calibration sessions, and ongoing training to stay current on updates and initiatives.</li><li>Perform other duties as assigned.</li></ul>
2026-03-30T00:00:00Z

Sr. Customer Service Representative

Columbus, OH
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are looking for an experienced Senior Customer Service Representative to join our team in Columbus, Ohio. In this long-term contract role, you will play a vital part in ensuring exceptional customer support and maintaining smooth administrative operations. This position is ideal for someone who excels in communication, organization, and problem-solving in a fast-paced environment. Responsibilities:• Enter and update data accurately to ensure records are current and reliable.• Coordinate schedules and appointments to optimize daily workflows.• Generate and distribute reports to senior leadership, providing insights and updates.• Assist customers and clients with inquiries, quote information, and delivering outstanding service while resolving issues.• Prepare and manage administrative tasks to support daily operations.• Maintain consistent communication with internal teams and external clients.• Monitor and address customer service metrics to improve satisfaction levels.• Utilize Windows PC systems efficiently to complete tasks and manage information.• Collaborate with colleagues to streamline processes and enhance service delivery.• Demonstrate attention to detail while addressing customer needs and concerns.
2026-04-10T00:00:00Z

Client Services Coordinator

Columbus, OH
onsite
Temporary
19 - 21 USD / Hourly
Robert Half is searching for Customer Service professionals looking to step in and grow their career by providing advanced support for customers calling with inquiries. This role is pivotal in educating customers on digital products and enhancements, driving adoption of our technology offerings, and delivering a seamless digital experience. Duties & Responsibilities:<ul><li>Provide high-level customer service support for digital products and services, including troubleshooting issues related to login, navigation, alerts, and general concerns.</li><li>Deliver first-contact resolution by anticipating customer needs and applying deep product knowledge and problem-solving skills.</li><li>Collaborate with internal partners and back-office teams to resolve escalated issues and ensure a positive well-rounded customer experience.</li><li>Support Client Service initiatives and contribute to team goals through active participation in coaching, feedback sessions, and performance improvement efforts.</li></ul>
2026-03-27T00:00:00Z