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Customer Experience Specialist in Columbus, OH

Customer Experience Specialist Job Description

Customer experience specialists are dedicated to enhancing customer interactions. They serve as the voice of the customer, working across departments to ensure satisfaction, resolve issues and improve service standards. This role is essential for building loyalty, driving retention and creating a seamless customer journey.

Typical customer experience specialist duties:

Serve as the primary point of contact for customer inquiries, feedback and support requestsResolve customer issues promptly and professionally through phone, email, chat or social mediaMonitor customer satisfaction metrics and identify areas for improvementCollaborate with internal teams to streamline processes and enhance the customer experienceDocument customer interactions and maintain accurate records in CRM systemsAnalyze customer feedback and trends to recommend service enhancementsSupport onboarding and training initiatives to ensure consistent service standardsAdvocate for the customer by sharing insights and suggestions with leadership

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Salary for Customer Experience Specialist in Columbus, OH
40035 - 58395
Low
40035
The candidate is new to the role or has limited experience and is building necessary skills.
Mid
48960
The candidate has moderate experience in the role, meets most requirements or has equivalent transferable skills, and may also have relevant certifications.
High
58395
The candidate has extensive experience and advanced skills for the role, and may also have specialized certifications.
Projected salaries for related positions Job title Low Mid High Customer Success Manager 68340 79560 90780 Customer Service Manager 58140 70635 82875 Account Manager 46155 56100 69870 Senior Customer Service Specialist 42840 48960 55845 Customer Service Specialist 39270 42840 49470 Call Center Specialist 35445 40290 47940 Senior Order Entry Specialist 41310 45900 52275 Order Entry Specialist 38250 40290 42840

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Our starting salary projections come from a rigorous, multistep process so that our numbers accurately reflect the marketplace. They are based on actual compensation for professionals Robert Half has matched with employers across the country and third-party job posting data from Textkernel that we use to independently validate the salary levels. Starting compensation—pay for someone new to a role—can vary significantly based on a candidate’s skills, experience and certifications, as well as other factors including industry, company size and revenue, and demand for the role. To reflect this variability, we report our salary data in three levels: low, mid and high.