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Patient Access/Services Specialist

Patient Access/Services Specialist job description

The patient access/services specialist ensures smooth and efficient patient registration, scheduling and service coordination. This role is responsible for verifying insurance coverage, collecting accurate demographic information and providing exceptional customer service to patients and families.Working closely with clinical teams, billing departments and insurance providers, the patient access/services specialist supports front-end revenue cycle processes and compliance requirements. This position plays a key role in creating a positive patient experience and maintaining operational accuracy.

Typical patient access/services specialist duties:

Register patients and verify demographic and insurance information for accuracySchedule appointments and coordinate services across multiple departmentsConfirm insurance eligibility and obtain necessary authorizations for proceduresCollect copayments and provide cost estimates when applicableRespond to patient inquiries regarding appointments, billing and insurance coverageMaintain accurate records in electronic health systems and ensure data integrityCollaborate with clinical and administrative teams to resolve registration or scheduling issuesEnsure compliance with HIPAA and other regulatory requirements during all interactions

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National salary range for Patient Access/Services Specialist

38000 - 45750

Low
38000
The candidate is new to the role or has limited experience and is still developing core skills.
Mid
42000
The candidate has moderate experience in the role or one similar, meets most requirements and may hold transferable skills or relevant certifications.
High
45750
The candidate has extensive experience in the role, demonstrates advanced skills and often brings specialized certifications or industry experience.
Projected salaries for related positions Job title Low Mid High Medical Coding Manager 66750 75750 86250 Certified Professional Coder 53500 61750 72250 Credentialing Specialist 44500 49000 57750 Medical Customer Service Representative 42000 47500 53000 Insurance Authorization Specialist 41000 45250 49500 Intake/Admissions Specialist 40250 42750 46500 Medical Scheduler 38250 40500 43750 Medical Data Entry Specialist 36250 40000 44750 Insurance Verification Specialist 37500 42500 47500 Insurance Referral Coordinator 37000 40000 45750 Patient Registration Specialist 36750 42750 48000 Health Information Management Specialist 34750 39500 47000 Electronic Medical Records Specialist 33750 36000 39000

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The salary benchmarks in the Salary Guide From Robert Half are the result of a rigorous, multistep process designed to reflect projected market trends for 2027. They are based on actual compensation for professionals Robert Half has placed nationwide, along with third-party job posting data from Textkernel that we use for independent validation. Learn more about our methodology.