3 results for Systems Analyst in Nashville, TN

Configuration Analyst (Remote)

Nashville, TN
remote
Temporary
45.6665 - 52.877 USD / Hourly
We are looking for an experienced Configuration Analyst to join our team on a long-term contract basis. This role requires expertise in managing Genesys Cloud systems and ensuring the smooth operation of configuration data tables and schedules. The successful candidate will play a vital role in optimizing processes and maintaining compliance within a dynamic healthcare environment. This position is fully remote but based out of Nashville, Tennessee. Responsibilities:• Manage and maintain the configuration management database to ensure accuracy and consistency.• Monitor and control configuration items throughout their lifecycle, ensuring compliance with established policies.• Develop and implement configuration management plans, procedures, and policies aligned with industry standards.• Conduct regular audits and reviews to verify the integrity and reliability of configurations.• Perform monthly scans across all environments to identify and resolve discrepancies.• Maintain version control for both hardware and software operational configurations.• Collaborate with stakeholders to address and resolve configuration-related challenges.• Stay informed about emerging trends and best practices in configuration management.• Utilize technical expertise to identify opportunities for process optimization and technology integration.• Document and translate requirements into detailed program designs for presentation to leadership.
2026-02-20T00:00:00Z

Service Support Analyst

Nashville, TN
onsite
Permanent
65000 - 75000 USD / Yearly
The Service Support Analyst is a key member of the technology support desk, serving as the first point of contact for technology-related inquiries from internal users. This role manages the intake and assessment of support requests, resolves routine issues directly, and coordinates with specialized teams for complex matters. The analyst maintains operational continuity by ensuring users connect quickly to the right resources, supporting a responsive and organized support experience. This position collaborates with service desk engineers, application managers, and infrastructure specialists to resolve issues efficiently, document support actions, and contribute to continuous improvements in support processes. Strong communication, attention to detail, and real-time assessment skills are essential. Key Responsibilities: Task Execution and Support<ul><li>Respond promptly to support requests via phone, email, and ticketing systems, accurately logging all interactions.</li><li>Identify user needs and route requests to the appropriate team or specialist.</li><li>Resolve routine technical issues using established procedures and documentation.</li><li>Stay familiar with the service catalog and escalation pathways to guide users effectively.</li><li>Document support actions to enhance team knowledge and improve future responses.</li></ul>Collaboration and Communication<ul><li>Coordinate with engineers, application managers, and infrastructure teams to track and follow up on issues.</li><li>Communicate clearly and professionally, providing updates and guidance throughout the support process.</li><li>Participate in team meetings and assist with onboarding/training for new staff.</li></ul>Operational Support<ul><li>Monitor ticket queues and prioritize based on urgency and impact.</li><li>Track open issues and follow through to resolution.</li><li>Support the creation and maintenance of internal documentation, such as FAQs and troubleshooting guides.</li><li>Handle basic system access tasks like password resets and account provisioning.</li></ul>Continuous Improvement<ul><li>Gather feedback and suggest process improvements for service delivery.</li><li>Stay up to date on technology platform updates and support procedures.</li><li>Share observations with service desk leadership and participate in ongoing learning.</li></ul>
2026-02-17T00:00:00Z

Business Analyst II

Nashville, TN
onsite
Temporary
30 - 35 USD / Hourly
We are looking for a skilled Business Analyst II to join our team in Nashville, Tennessee. In this long-term contract role, you will play a crucial part in evaluating business systems, identifying user needs, and developing strategies that align with organizational goals. This position requires a blend of technical expertise, analytical thinking, and creative problem-solving to deliver impactful solutions. OverviewThe Business Analyst II will support a large operational and technology‑driven organization by reviewing, analyzing, and evaluating business systems and user needs. This role translates requirements into functional specifications, supports system enhancements, and partners closely with cross‑functional teams to ensure solutions align with overall business strategies. The role involves complex problem‑solving, goal planning, and the execution of diverse tasks requiring independent judgment and creativity.Key Responsibilities<ul><li>Review, analyze, and evaluate current business systems, data, and user needs to identify improvement opportunities.</li><li>Develop detailed documentation of user requirements, system functions, workflows, and process steps.</li><li>Collaborate with technical teams to formulate system requirements and ensure alignment with business goals.</li><li>Support the development and modification of system processes and tools as needed.</li><li>Provide insights and recommendations to leadership based on data analysis.</li><li>Interact with internal project teams to support ongoing initiatives and ensure smooth workflow execution.</li></ul>Interview Process<ul><li>1–2 interviews depending on team schedules.</li></ul>
2026-02-25T00:00:00Z