<p>We are looking for an experienced Embedded Systems Administrator to join our team in Baton Rouge, Louisiana. In this role, you will manage and maintain critical systems, ensuring optimal performance and security. As part of your responsibilities, you will work with advanced technologies to support organizational objectives and resolve complex technical challenges.</p><p><br></p><p>Responsibilities:</p><p>• Administer and maintain Active Directory to ensure seamless authentication and directory services.</p><p>• Manage and troubleshoot Windows Server environments to ensure system reliability.</p><p>• Provide expertise in Windows 10 for desktop and user support.</p><p>• Work with Dell Technologies hardware to optimize system performance.</p><p>• Utilize Citrix Technologies to enhance virtualization and remote access solutions.</p><p>• Collaborate on projects involving embedded applications and sensor data.</p><p>• Develop and support systems for video streaming technologies.</p><p>• Test and implement solutions using C++ for embedded systems.</p><p>• Monitor and analyze system performance to identify and resolve issues.</p><p>• Ensure data security and compliance across all managed systems.</p>
<p><strong>Key Responsibilities</strong></p><ul><li>Serve as the first point of contact for all technical support requests via phone, email, and ticketing system.</li><li>Troubleshoot and resolve issues related to workstations, printers, mobile devices, and basic network connectivity.</li><li>Provide support for Windows operating systems, Microsoft 365 applications, and standard hardware/software.</li><li>Escalate advanced or unresolved issues to Tier 2/3 teams following documented procedures.</li><li>Maintain accurate records of issues, resolutions, and user interactions in the ticketing system.</li><li>Assist with user account setup, password resets, and basic system administration tasks.</li><li>Deliver friendly, efficient, and detail-oriented customer service to all employees.</li></ul>