<p>We are looking for a skilled Network Administrator to join our growing team in St. Paul. In this role, you will be responsible for managing and maintaining both network and system operations to ensure seamless functionality. This position offers an excellent benefits package, including a 401k match and Employee Stock Ownership plan.</p><p><br></p><p>Responsibilities:</p><p>• Configure, monitor, and maintain Cisco routers, switches, and other networking equipment to ensure optimal performance.</p><p>• Manage firewall technologies to safeguard the network against unauthorized access and potential threats.</p><p>• Oversee Active Directory operations, including user account management and group policy administration.</p><p>• Implement and maintain disaster recovery solutions for Microsoft servers to ensure data integrity and availability.</p><p>• Administer Office 365 environments, including email, collaboration tools, and cloud-based applications.</p><p>• Troubleshoot and resolve issues within local area networks (LANs) to minimize downtime and disruptions.</p><p>• Perform regular updates and maintenance on SQL Server databases to ensure reliability and security.</p><p>• Collaborate with cross-functional teams to identify and address network and system needs.</p><p>• Document network configurations, changes, and processes for future reference and compliance.</p><p>• Stay up-to-date with emerging technologies and recommend improvements to existing sys</p>
<p>We are seeking a highly skilled Network Engineer to join our growing IT team. This role is critical in ensuring the performance, reliability, and scalability of our network infrastructure. You’ll be the subject matter expert for all things networking—supporting WAN, LAN, VPN, SD-WAN, wireless, and OT networks—while helping with our transition from HP/Aruba to Juniper switching gear.</p><p><br></p><p>Key Responsibilities</p><ul><li>Administer and support all network infrastructure including switches, routers, firewalls, SD-WAN, and wireless systems.</li><li>Troubleshoot and resolve network issues, including poor Wi-Fi performance, across 130+ switches and 100+ access points.</li><li>Provide Tier 3 support and serve as the escalation point for network-related service desk tickets.</li><li>Coordinate with vendors for support, procurement, and implementation of network solutions.</li><li>Lead network deployment projects and maintain thorough documentation.</li><li>Monitor and optimize network performance and capacity planning.</li><li>Support networks and security systems.</li><li>Travel to plant sites as needed for installations and hands-on support.</li><li>Network monitoring and documentation support required</li></ul>
<p>I am looking for a Help Desk professional with great customer service skills. This role you will serve as the first line of contact for clients, handling technical issues across a wide range of environments. The ideal candidate will bring strong troubleshooting skills, excellent communication, and a customer-first mindset, with the ability to manage multiple client needs in a fast-paced MSP setting. If you are interested, please reach out to Michelle Besler at 612-429-6736. </p><p><br></p><p>Position Responsibilities:</p><p>• Take initial telephone inquiries and troubleshoot hardware, software, or network problems</p><p>• Monitor incoming tickets and alerts in the ServiceNow system and respond accordingly</p><p>• Document all customer interaction with high attention to detail and accuracy</p><p>• Update all tickets according to Service Level Agreements (SLA)</p><p>• Understand and follow Delivery Process following ITIL guidelines: incident management, problem management, change management, and knowledge management</p><p>• Recognize and escalate more difficult problems</p><p>• Accurately document customer impact, resolution steps, and appropriate priority in accordance with policy and customer requirements</p><p>• Incident management, recovery, and performance monitoring and reporting with high attention to detail and data accuracy</p><p>• Provide after-hours support for clients. Shifts may include nights and weekends. There may be structured on-call responsibilities.</p><p>• Maintain professional, quality interactions with customers at all times</p><p>• Work as an effective team member with the team, partners and internal staff</p><p>• Other duties as assigned</p><p><br></p><p>What You Bring:</p><p>• Experience in a technical support or customer service role preferred</p><p>• Bachelor’s degree, technical degree or certifications preferred</p><p>• Working knowledge of a variety of technologies including, but not limited to: Windows 7, Windows 8, Windows 10, desktop/notebook hardware, Windows Server and general networking technologies</p><p>• Basic knowledge of e-mail (Exchange/Office 365), Active Directory, ITIL, and Server hardware</p><p>• Energetic, self-starting mentality with value placed on integrity</p><p>• Ability to work as an effective team member with the team, partners and internal staff</p><p>• Strong English communication skills, both written and verbal</p><p>• Ability and desire to learn new technologies as mutually defined</p><p>• Ability to prioritize multiple tasks, anticipate situations, and take quick action</p><p>• Typing speed of 40 words per minute or faster</p><p><br></p><p>Physical Demands:</p><p>• This position requires sitting at a computer for extended periods of time and some light lifting as needed</p><p><br></p><p>Work Environment:</p><p>• While performing the duties of this position, the employee will be required to work in a standard office setting</p>
<p>Wi-Fi Traveling Support Technician</p><p><br></p><p>In this role, you will be part of a network standardization initiative across the country.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>Wi-Fi Coordination</p><ul><li>Support Wi-Fi upgrades and cutovers across multiple sites.</li><li>Weekend coordination may be required if plant schedules conflict.</li><li>Collaborate with local cabling vendors (electricians or low-voltage techs); default to site-preferred vendors, with NDI as backup.</li><li>Work can be done remotely via VPN or on-site.</li><li>Wireless work involves coordination—leveraging predictive analysis and floor plans provided by the company.</li></ul><p>Closet Cleanup </p><ul><li>Partner with cabling vendors to clean up network closets.</li><li>Understand and implement network standards.</li><li>Scan networks before and after cleanup to ensure functionality.</li><li>Collaborate with Plant Engineers for switch management and redesign.</li><li>May involve weekend work and travel; safety gear required for high-voltage areas.</li></ul><p>Interested candidates should contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf.(com).</p>
We are looking for an experienced Part-Time IT Recruiter to join our team on a contract basis. In this role, you will play a critical part in supporting our non-profit organization during a major technology transformation. Based in Saint Peter, Minnesota, this position focuses on managing recruitment efforts for specialized technical roles, ensuring efficient hiring processes and compliance with organizational standards.<br><br>Responsibilities:<br>• Lead the recruitment process for technical positions, including screening, sourcing, and interviewing candidates.<br>• Develop streamlined workflows and tools for effective recruitment practices.<br>• Create sustainable hiring strategies that the HR team can implement after the project's completion.<br>• Collaborate with hiring managers to define role requirements and identify top talent.<br>• Utilize applicant tracking systems to manage candidate pipelines efficiently.<br>• Ensure all recruiting practices meet compliance standards and align with organizational policies.<br>• Provide guidance to the HR team on best practices for sourcing and hiring niche technical roles.<br>• Build and maintain a strong network of potential candidates for future openings.<br>• Evaluate current recruitment methods and recommend improvements to optimize results.<br>• Support the team in managing multiple open requisitions and prioritizing hiring efforts.
<p>A leading healthcare technology company is seeking an experienced interim IT Service Manager to lead its service desk team. This strategic role offers the opportunity to guide a high-performing group through a period of transition, drive operational improvements, and shape future support practices.</p><p><br></p><p>• Evaluate and optimize Freshdesk usage, especially queue setup and AI support features.</p><p>• Enhance client self-service capabilities using AI and data trend analysis.</p><p>• Lead and provide work direction to the service desk team.</p><p>• Act as a voice in incident response, including serving as incident commander when needed.</p><p>• Implement ITIL-aligned processes and best practices.</p><p>• Assess current support structure and recommend operational changes.</p>
<p>We are looking for an experienced Epicor ERP Integration Manager. In this role, you will lead the design, development, and maintenance of integrations between Epicor ERP systems and external platforms, ensuring efficient and seamless data exchange. </p><p><br></p><p>Responsibilities:</p><p>• Design, develop, test, and implement integrations between Epicor ERP systems (Epicor 10 or later) and third-party platforms using RESTful APIs and structured data formats.</p><p>• Collaborate with stakeholders to gather requirements, define technical specifications, and translate business needs into scalable integration solutions.</p><p>• Develop and maintain customizations, business process management (BPMs), and Epicor extension logic to support data flows and external connectivity.</p><p>• Ensure real-time or batch-based data synchronization with external systems, such as financial platforms, using Epicor tools and custom scripting.</p><p>• Document integration processes, prepare test data, and implement effective error-handling and debugging strategies.</p><p>• Support business unit migrations to Epicor, aligning integration points and optimizing business process touchpoints.</p><p>• Provide technical guidance and training to internal teams on Epicor APIs, integration strategies, and data architecture.</p><p>• Troubleshoot and resolve issues related to system integrations, ensuring reliability and performance.</p><p>• Collaborate on cross-functional IT initiatives to enhance enterprise-wide integration capabilities.</p>
