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352 results for Medical Customer Service jobs

Medical Customer Service Representative

Fishers, IN
onsite
Temporary / Contract
22 - 22 USD / Hourly
We are seeking a compassionate and detail-oriented Medical Customer Service Representative to provide outstanding support to patients and their families. In this role, you will help patients understand their financial responsibilities, assist with payment arrangements, post payments to patient accounts, and support self-pay patients in pursuing state assistance when applicable. This is a high-volume, patient-facing role that combines customer service, healthcare administration, and financial support responsibilities in a fast-paced call center environment. This role is remote 3 days a week after training. Hours: M-F: 8am – 4:30pm Responsibilities: <ul><li>Provide outstanding customer service to patients and families by phone.</li><li>Handle a high volume of inbound and outbound calls, approximately 60 per day.</li><li>Help patients understand medical bills, balances, and financial responsibilities.</li><li>Assist with payment plans, financial arrangements, and self-pay account support.</li><li>Post payments, process credit card transactions, and update patient account information.</li><li>Complete insurance verifications and resolve billing or payment issues.</li><li>Work return mail and perform account follow-up as needed.</li><li>Collaborate with team members to improve processes and workflow.</li></ul>
2026-07-01T00:00:00Z

Medical Customer Service Representative

Colorado Springs, CO
onsite
Temporary to Hire
20 - 24 USD / Hourly
We are looking for a Customer Service Representative to join a patient-focused healthcare practice in Colorado Springs, Colorado. This contract-to-permanent opportunity is well suited for someone who brings a service-driven approach and enjoys creating a positive experience for every patient interaction. In this fully onsite role, you will support front desk activities, assist with administrative tasks, and help maintain an organized, welcoming environment in a busy office setting. Responsibilities: • Welcome patients and visitors with a courteous, attentive presence and provide a supportive first point of contact. • Guide patients through arrival and departure procedures, ensuring an efficient and positive office experience. • Receive and process payments accurately, including cash handling and transaction documentation. • Manage daily front desk workflow while balancing multiple priorities in a high-activity setting. • Provide administrative assistance through record updates, routine documentation, and follow-up communication. • Support product fulfillment tasks by preparing, packing, and shipping outgoing orders as needed. • Assist with inventory support activities to help maintain adequate supply levels and organized storage. • Respond to inbound customer inquiries and deliver clear, helpful service over the phone and in person.
2026-06-30T00:00:00Z

Medical Customer Service Rep

Jersey City, NJ
remote
Temporary / Contract
18 - 20 USD / Hourly
We are looking for a Medical Customer Service Rep to support patient outreach and enrollment efforts for a remote Contract position based in Jersey City, New Jersey. In this role, you will connect with prospective patients, answer questions about available healthcare programs, and help them move confidently through the enrollment process. This opportunity is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and is comfortable balancing service, follow-up, and documentation responsibilities. Responsibilities: • Place a high volume of outbound calls each day to engage prospective patients and introduce available program options. • Describe healthcare program features in a clear and supportive way to help patients understand participation and enrollment steps. • Address patient questions, concerns, and hesitations with professionalism while building trust throughout each interaction. • Record call details, outcomes, and enrollment activity accurately within Salesforce and related tracking systems. • Maintain timely follow-up with leads to keep patients informed and move opportunities through the enrollment cycle. • Collaborate with team members to meet enrollment targets and contribute to overall outreach performance. • Manage daily outreach tasks efficiently while maintaining consistent communication standards in a remote work environment.
2026-06-22T00:00:00Z

Medical Customer Service Rep

Minneapolis, MN
remote
Temporary / Contract
19 - 20 USD / Hourly
We are looking for a compassionate and detail-oriented Medical Customer Service Rep to support members with health plan questions in Minneapolis, Minnesota. This Long-term Contract position is ideal for someone who thrives in a fast-paced call center setting and can deliver clear, accurate guidance related to benefits, claims, and member services. The person in this role will help create a positive experience for members by resolving concerns efficiently and connecting them with the appropriate healthcare resources. Responsibilities: • Handle incoming calls from health plan members and provide clear explanations related to coverage, benefits, and claim status. • Assist callers with questions about amounts owed, including billing concerns and statements issued by healthcare providers. • Review member eligibility details and help individuals understand Medicaid-related services and managed care plan information. • Guide members through provider network options so they can identify appropriate participating healthcare professionals and facilities. • Explain medical authorization guidelines and help members understand when prior approval may be required for certain services. • Support members with coordinating transportation arrangements and navigating scheduling options tied to their health plan benefits. • Document customer interactions thoroughly and maintain accurate records of inquiries, actions taken, and follow-up needs. • Deliver empathetic, high-quality service while meeting standards in a high-volume customer support environment.
2026-06-26T00:00:00Z

Patient Service Representative

Wilmington, DE
onsite
Temporary to Hire
19 - 19 USD / Hourly
We are looking for a Patient Service Representative to support a busy healthcare office in Delaware. This onsite contract opportunity has the potential to become permanent and is ideal for someone who is comfortable with technology, takes initiative, and enjoys helping patients through each step of their visit. The person in this role will contribute to a welcoming Front-office experience by managing scheduling, registration, and patient communication with accuracy and care. Responsibilities:• Coordinate patient appointments and maintain an organized daily schedule for the office.• Welcome patients upon arrival, guide them through check-in procedures, and ensure required information is collected accurately.• Handle inbound calls, respond to routine questions, and direct patient concerns to the appropriate team members.• Complete patient registration tasks and update records in the system with careful attention to detail.• Provide clear service and support to patients before, during, and after appointments.• Work closely with the onsite manager and office staff to keep front-desk operations running smoothly.• Use office technology and internal systems effectively to manage administrative and patient service tasks.• Maintain a business-casual presence while delivering a positive experience for patients and visitors.
2026-06-29T00:00:00Z

Patient Service Representative

Encino, CA
onsite
Temporary / Contract
22 - 27 USD / Hourly
We are looking for a Patient Service Representative to support front-end revenue cycle and patient access activities for a healthcare organization in Encino, California. This Patient Service Representative focuses on delivering a welcoming patient experience while ensuring registration, scheduling, and payment information is accurate and complete. The Patient Service Representative will coordinate appointment-related needs, assist families with financial and authorization questions, and help maintain the documentation required for timely service and billing. Key Responsibilities:• Review and confirm patient and guarantor demographic and financial details during visits, updating records when changes are identified.• Establish new patient records and manage account setup or continuation in accordance with organizational guidelines.• Communicate expected out-of-pocket costs such as copays, deductibles, and other balances, and collect payments at the time of service.• Maintain precise cash and payment documentation, reconcile funds at the start and close of each shift, and gather insurance or eligibility documents needed for billing.• Monitor assigned follow-up worklists to help ensure patients receive required next steps in care.• Request and obtain outside medical documentation when needed to support patient care or account processing.• Secure prior authorizations for visits, procedures, and ancillary services, and arrange related appointments in a timely manner.• Support urgent scheduling needs by coordinating with providers and helping complete financial clearance for time-sensitive visits.• Explain pre-certification and authorization requirements to patient families and guide them through the necessary steps before services are delivered. Benefits: Health, Dental, Vision, 401k, and Sick Time Off.
2026-07-01T00:00:00Z

Customer Service

Arlington, TX
onsite
Temporary / Contract
20 - 21 USD / Hourly
Respond to customer inquiries via phone, email, or chatResolve customer complaints and provide appropriate solutionsProcess orders, returns, and account updates accuratelyMaintain detailed records of customer interactionsProvide product or service information to customersFollow up to ensure customer satisfactionEscalate complex issues when necessary
2026-06-19T00:00:00Z

Customer Service

Hermitage, PA
onsite
Temporary / Contract
20.9 - 24.2 USD / Hourly
We are looking for a customer-focused team member to support a Financial Services team. This Long-term Contract opportunity is ideal for someone who thrives in a fast-paced service environment, communicates clearly, and enjoys helping customers with a wide range of banking-related questions. The person in this role will deliver prompt, accurate assistance while maintaining confidentiality and compliance with established banking standards. Responsibilities: • Respond to a high volume of incoming customer calls and provide timely, accurate support for service-related needs. • Guide customers through account-related requests such as opening new accounts, making updates, and addressing routine banking questions. • Explain available banking products and services clearly so customers can make informed decisions. • Record details of customer conversations and resolutions accurately in internal systems. • Work closely with colleagues to maintain a consistent and positive experience across customer interactions. • Identify appropriate banking options by reviewing customer needs and recommending suitable solutions. • Protect sensitive customer information and handle every interaction in accordance with banking regulations and privacy standards. • Stay informed on current banking offerings, service procedures, and support guidelines. • Support coverage needs within a 40-hour workweek after training, including varied shifts scheduled in advance and rotating weekend hours.
2026-06-24T00:00:00Z

customer service

Central Islip, NY
onsite
Temporary / Contract
20 - 25 USD / Hourly
Robert Half has an excellent career opportunity for an articulate, highly-skilled customer service representative in the growing banking industry. Do you love building solid customer relationships? Then this position may be for you. This position is based in a dynamic, rapidly-changing call center.
2026-06-25T00:00:00Z

Customer Service

Hauppauge, NY
onsite
Permanent / Full Time
55000 - 60000 USD / Yearly
We are looking for a customer-focused, detail-oriented individual to support sales-related service activities for a growing team in Hauppauge, New York. This role is ideal for someone who can manage client inquiries with accuracy, maintain strong communication across internal and external contacts, and use Excel confidently to organize information and support day-to-day operations. The position offers an opportunity to contribute to both customer satisfaction and sales support through responsive, detail-oriented service. Responsibilities:• Respond to customer questions and requests by phone, email, and other communication channels in a timely and accurate manner.• Support sales activities by preparing quotes, processing orders, and following up with customers to ensure smooth service delivery.• Maintain accurate customer records, sales information, and service updates using Excel and internal systems.• Coordinate with internal departments to resolve order issues, provide status updates, and keep customers informed.• Assist with inbound and outbound customer interactions that help strengthen relationships and identify sales opportunities.• Monitor open requests and take proactive steps to ensure problems are addressed efficiently and completely.• Prepare routine reports and track key customer or sales-related data to support team decision-making.
2026-06-23T00:00:00Z

Cutomer Service Representative

Auburn, WA
onsite
Temporary / Contract
21 - 23 USD / Hourly
We are seeking a detail-oriented and customer-focused Customer Service Representative to support daily operations in a fast-paced environment. This role is responsible for managing customer inquiries, resolving issues, and ensuring a high level of service across all interactions.Key Responsibilities<ul><li>Respond to inbound calls, emails, and customer inquiries in a timely and professional manner</li><li>Resolve customer issues, complaints, and requests with a focus on customer satisfaction</li><li>Process orders, updates, and account changes accurately within internal systems</li><li>Maintain detailed and accurate documentation of customer interactions</li><li>Coordinate with internal departments to resolve service or account-related issues</li><li>Provide product, service, or policy information to customers as needed</li><li>Support administrative tasks including data entry, reporting, and scheduling</li><li>Ensure adherence to company policies and service standards</li></ul>
2026-06-19T00:00:00Z

Customer Care Representative

San Diego, CA
onsite
Temporary / Contract
21 - 24 USD / Hourly
About the RoleRobert Half is partnering with a growing organization seeking a dedicated and customer-focused Customer Care Representative to deliver exceptional service and support to clients. This role is responsible for handling customer inquiries, resolving issues, processing requests, and ensuring a positive customer experience across multiple communication channels. The ideal candidate is an excellent communicator, enjoys problem-solving, and thrives in a fast-paced environment.Key Responsibilities<ul><li>Respond to incoming customer inquiries via phone, email, and chat in a professional and timely manner</li><li>Resolve customer concerns, complaints, and service requests while maintaining a high level of customer satisfaction</li><li>Accurately document customer interactions and update records within CRM systems</li><li>Process orders, account updates, applications, and other customer transactions</li><li>Research and troubleshoot issues to provide effective solutions</li><li>Escalate complex concerns to appropriate departments when necessary</li><li>Follow up with customers to ensure inquiries and issues have been fully resolved</li><li>Maintain knowledge of company products, services, policies, and procedures</li><li>Meet established service, quality, and response-time goals</li><li>Support special projects and administrative tasks as assigned</li></ul>
2026-06-19T00:00:00Z

Customer Service Representative

Oakland, NJ
onsite
Temporary / Contract
21.85 - 25.3 USD / Hourly
We are looking for a detail-focused Customer Service Representative to support a manufacturing team in Oakland, New Jersey. This Long-term Contract opportunity is ideal for someone who can coordinate order-related activity, maintain accurate reporting, and keep communication moving across sales, engineering, production, and leadership. The position is onsite and requires a highly organized individual who is comfortable managing administrative processes, tracking project status, and presenting updates in meetings. Responsibilities: • Manage incoming customer order activity by coordinating updates across internal teams and ensuring information is processed accurately and on time. • Maintain and refine Excel-based trackers to monitor confirmed projects, status changes, and outstanding items requiring follow-up. • Generate operational and customer service reports from Oracle and other internal systems to support leadership decision-making. • Compile daily, weekly, and monthly reporting for customer service and broader business needs with a strong focus on accuracy. • Communicate with sales, engineering, and production teams to gather current project details and resolve missing or unclear information. • Support leadership with behind-the-scenes administrative work, including documentation updates, report preparation, and status tracking. • Participate in recurring sales meetings and contribute clear updates on project activity, customer issues, and reporting insights. • Present collected data and project information during conference calls or internal meetings when needed. • Monitor key metrics and keep records current to help the department stay organized in a fast-moving environment.
2026-06-30T00:00:00Z

Customer Service Representative

Cincinnati, OH
onsite
Temporary / Contract
18 - 25 USD / Hourly
Position OverviewWe are seeking a friendly, professional, and customer-focused Customer Service Representative to join our team. This role is responsible for providing exceptional service to customers, resolving inquiries, processing orders, and ensuring a positive customer experience. The ideal candidate is a strong communicator who enjoys helping others and thrives in a fast-paced environment.Key Responsibilities<ul><li>Serve as the first point of contact for customers via phone, email, and in person.</li><li>Respond to customer inquiries and resolve issues in a timely and professional manner.</li><li>Process orders, requests, and account updates accurately.</li><li>Maintain detailed customer records and documentation.</li><li>Coordinate with internal departments to ensure customer needs are met.</li><li>Follow up on customer concerns and ensure satisfactory resolution.</li><li>Assist with scheduling, data entry, filing, and administrative support as needed.</li><li>Maintain a positive and professional attitude when handling customer interactions.</li><li>Support office operations and contribute to a team-oriented environment.</li></ul>Preferred Experience<ul><li>Customer Service</li><li>Administrative Support</li><li>Call Center Operations</li><li>Order Processing</li><li>Reception/Front Desk</li><li>Data Entry</li><li>Retail or Hospitality Experience</li><li>CRM Systems</li></ul>Key Skills<ul><li>Customer Relations</li><li>Communication</li><li>Problem Solving</li><li>Data Entry</li><li>Organization</li><li>Time Management</li><li>Conflict Resolution</li><li>Multi-Tasking</li><li>Teamwork</li><li>Professionalism</li></ul>Why Join Us?<ul><li>Stable and growing company</li><li>Positive team environment</li><li>Opportunity for advancement</li><li>Competitive compensation and benefits</li><li>Convenient Hyde Park location</li></ul>
2026-06-19T00:00:00Z

Customer Service Representative

Syracuse, NY
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are seeking a reliable and customer-focused Customer Service Representative to join our team. This role is responsible for delivering exceptional service to customers by handling inquiries, resolving issues, and ensuring a positive overall experience. The ideal candidate is a strong communicator, detail-oriented, and thrives in a fast-paced environment. Key Responsibilities<ul><li>Serve as the primary point of contact for customer inquiries via phone, email, or chat</li><li>Provide accurate information regarding products, services, and company policies</li><li>Resolve customer concerns in a timely and professional manner</li><li>Process orders, returns, and account updates as needed</li><li>Document customer interactions in internal systems</li><li>Collaborate with internal teams to address and escalate issues when necessary</li><li>Maintain a high level of professionalism and customer satisfaction</li></ul>
2026-06-19T00:00:00Z

Customer Service Representative

Buffalo, NY
onsite
Permanent / Full Time
37440 - 47840 USD / Yearly
Robert Half Permanent Placement is partnering with a great company in Buffalo, NY on their search for a Customer Service Representative to join their thriving business. This is an in-office role with a starting wage of $18 - $23 per hour based on experience and includes a full benefits package. The ideal candidate will bring a customer service mindset side by side with excellent attention to detail. Responsibilities include but not limited to: <ul><li>Deliver exceptional customer service by handling inbound calls, emails, and customer inquiries while providing accurate product information and resolving issues with professionalism and empathy</li><li>Process customer orders received by phone, email, fax, and online, ensuring accuracy, timely completion, and compliance with customer-specific requirements</li><li>Partner with the sales team to support customer accounts, coordinate order fulfillment, and provide responsive service throughout the order lifecycle</li><li>Maintain comprehensive product knowledge through ongoing training to confidently recommend solutions and assist customers, including a large senior customer base</li><li>Manage catalog requests, returns, and customer documentation while maintaining accurate records and supporting daily administrative operations </li><li>Utilize Microsoft Office and internal business systems to efficiently manage customer interactions, order processing, and data entry in a fast-paced environment</li></ul>
2026-06-30T00:00:00Z

Customer Service Representative

Saint Petersburg, FL
onsite
Temporary to Hire
17 - 18 USD / Hourly
We are looking for a compassionate Customer Service Representative to serve as a welcoming first point of contact for clients seeking behavioral health support in St. Petersburg, Florida. This contract-to-permanent opportunity is ideal for someone who can provide calm, respectful service in sensitive situations while keeping front-desk and scheduling activities organized. The person in this role will help create a positive experience for clients, visitors, and staff by combining strong communication skills with accuracy, courtesy, and empathy. Responsibilities: • Welcome clients, visitors, and team members with a detail-oriented and supportive approach at designated outpatient sites. • Manage check-in and check-out activities efficiently while verifying and updating client information for accuracy. • Coordinate appointments for clients and providers, including outreach for confirmations and follow-up related to missed visits. • Accept payments, provide receipts, and reconcile the cash drawer at the end of each assigned shift. • Partner with clinical teams to help maintain smooth movement of clients through scheduled services and address pending concerns. • Carry out assigned opening and closing tasks to keep the front office prepared for daily operations. • Route incoming faxed documents and support timely administrative distribution when needed. • Gather client feedback through satisfaction surveys and support accurate data entry in agency systems. • Travel to other local service locations when coverage is needed, with mileage reimbursement provided for eligible daytime travel.
2026-06-30T00:00:00Z

Customer Service Representative

Fayetteville, AR
onsite
Temporary to Hire
14.25 - 16.5 USD / Hourly
We are looking for a Customer Service Representative to join a growing team in Arkansas. This Contract to permanent opportunity is ideal for someone who enjoys helping customers, communicating clearly, and working in a fast-moving call center setting. In this permanent, entry-level role, you will support clients by handling service inquiries, documenting interactions accurately, and contributing to a high-quality customer experience. Candidates who are adaptable, attentive to detail, and comfortable managing multiple tasks will be well positioned for success. Responsibilities: • Respond to incoming customer calls and provide timely, courteous support for a range of service-related questions. • Record client interactions thoroughly in the case management system to ensure accurate tracking and follow-up. • Maintain daily activity records that support productivity monitoring and continuous performance improvement. • Reach out to customers when additional clarification or follow-up is needed to bring more complex issues to resolution. • Assist with assigned team initiatives, including testing activities and customer support projects led by management. • Adjust quickly to updated procedures, service expectations, and departmental guidelines as business needs change. • Deliver a high-quality experience in an onsite call center environment while balancing efficiency with quality service.
2026-06-29T00:00:00Z

Customer Service Representative

Brentwood, TN
onsite
Temporary / Contract
19.95 - 23.1 USD / Hourly
We are looking for a Customer Service Representative to support a high-volume service environment in Tennessee. This Long-term Contract position focuses on delivering attentive assistance to customers, handling incoming inquiries with care, and ensuring accurate order processing. The ideal candidate brings strong communication skills, a customer-first mindset, and the ability to manage both phone-based support and administrative follow-up with care. Responsibilities:<ul><li>Provide regular updates on enrollment progress to clients, sales teams, and project stakeholders.</li><li>Serve as a point of contact between vendors and clients to resolve payment concerns and discuss terms.</li><li>Address vendor objections with effective communication and alternative solutions.</li><li>Handle a high volume of incoming and outgoing calls in a professional and timely manner.</li><li>Utilize multiple systems and tools to navigate accounts and support vendors efficiently.</li><li>Maintain clear, professional communication across customers, internal teams, and leadership.</li><li>Identify opportunities to promote additional services or solutions when appropriate.</li><li>Route calls or inquiries to the appropriate departments as needed.</li><li>Deliver accurate account details quickly in a fast-paced environment.</li><li>Collaborate with team members while demonstrating strong interpersonal skills.</li><li>Multitask effectively—listening, documenting, problem-solving, and navigating systems simultaneously.</li><li>Complete additional duties as assigned to support business needs.</li></ul>
2026-06-30T00:00:00Z

Customer Service Representative

Petersburg, VA
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to join a manufacturing team in Petersburg, Virginia on a Contract basis. This role is well suited for someone who stays composed in a busy environment, learns new processes quickly, and takes pride in delivering accurate, dependable support. You will serve as a key point of contact for customers while contributing to a collaborative, long-standing team that values professionalism, approachability, and long-term growth. Responsibilities: • Respond to incoming customer calls and messages with professionalism, clarity, and a service-focused approach. • Enter and update orders accurately, ensuring customer information, product details, and related records are complete and correct. • Support customers with questions, order status updates, and issue resolution through both inbound and outbound communication. • Maintain careful attention to detail when handling account information, documentation, and service requests. • Prioritize multiple tasks in a fast-paced setting while remaining calm and effective under pressure. • Work closely with team members to provide consistent service and contribute to a positive, cooperative work environment. • Learn company procedures, products, and service expectations quickly in order to become productive in the role. • Assist with follow-up activities and process-related tasks as needed to help the team meet customer and operational goals.
2026-06-30T00:00:00Z

Customer Service Representative

Miami, FL
onsite
Temporary / Contract
17 - 20 USD / Hourly
Some of the responsibilities include:• Maintaining and updating customer pricing information in SAP.• Processing customer orders received by phone and email in a timely and accurate manner.• Entering sales orders, verifying pricing and quantities, and sending order confirmations.• Monitoring open orders and helping ensure deliveries stay on schedule.• Assisting the sales team with customer inquiries, account support, and order-related questions.• Working closely with warehouse and logistics teams to coordinate accurate and on-time shipments.• Managing customer records, product availability information, and pricing updates.• Preparing sales reports and assisting with general reporting needs.• Communicating directly with customers regarding orders, product information, and any concerns that arise.• Supporting marketing initiatives, promotions, and customer outreach efforts.• Assisting with invoicing, payment tracking, and coordination with the finance team.• Helping onboard new customers and improve order-processing workflows.• Providing administrative support to the sales team, including scheduling meetings, preparing reports, and creating presentations.This is a great opportunity for someone who enjoys customer interaction, working cross-functionally with multiple departments, and being involved in both sales support and operational processes.
2026-06-15T00:00:00Z

Customer Service Representative

Lansing, MI
onsite
Temporary to Hire
14.25 - 15.5 USD / Hourly
We are looking for a dependable Customer Service Representative to join a communications team in Lansing, Michigan. This contract opportunity with potential for a permanent role is ideal for someone who enjoys helping customers, managing high-volume phone interactions, and supporting accurate order processing in a structured call center setting. The role offers a flexible self-scheduling model within available shift windows, with an expected commitment of 32 to 40 hours each week and a minimum availability of 32 hours required. Shifts available are M-F between 12 noon and 8pm, Saturday and Sunday, 11am-7pm. Responsibilities:• Handle a steady flow of inbound customer calls with professionalism, accuracy, and a service-focused approach.• Place outbound calls as needed to gather information, provide updates, or support customer outreach efforts.• Enter orders and customer details into internal systems while maintaining a high level of data accuracy.• Respond to customer questions, resolve routine issues, and escalate more complex concerns when appropriate.• Maintain clear and courteous communication across every interaction to ensure a positive customer experience.• Manage workload effectively within a fast-paced call center environment while meeting scheduling expectations.• Follow established procedures, call handling standards, and documentation practices for each customer interaction.
2026-06-25T00:00:00Z

Customer Service Representative

Hickory, NC
onsite
Temporary / Contract
18 - 23 USD / Hourly
Position OverviewWe are seeking a reliable and professional Customer Service Representative to support daily customer interactions and ensure a positive service experience. This role will handle inbound and outbound communications, resolve customer inquiries, and maintain accurate records in internal systems.Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, or chat in a timely and professional manner</li><li>Resolve issues related to orders, billing, account updates, and general service questions</li><li>Document all interactions accurately within the company’s CRM system</li><li>Maintain a high level of customer satisfaction through clear communication and problem-solving</li><li>Escalate complex issues as needed to appropriate departments</li><li>Meet performance metrics including response time, call quality, and resolution goals</li><li>Support additional administrative or customer support tasks as needed</li></ul>
2026-06-25T00:00:00Z

Customer Service Representative

Decatur, GA
onsite
Temporary / Contract
23 - 27 USD / Hourly
Job Summary:We are seeking a highly skilled Customer Service Representative to lead and elevate our customer support operations. This role is responsible for managing service teams, improving customer satisfaction, developing performance standards, and ensuring a consistent, high-quality customer experience across all touchpoints. The ideal candidate is a strategic leader with strong people management, process improvement, and conflict resolution skills. Key Responsibilities:<ul><li>Lead, coach, and develop a customer service team to achieve performance and service goals</li><li>Oversee daily customer support operations across phone, email, chat, and other service channels</li><li>Monitor customer interactions to ensure quality, professionalism, and timely issue resolution</li><li>Analyze service metrics, customer feedback, and team performance to identify trends and improvement opportunities</li><li>Establish and enforce customer service policies, procedures, and best practices</li><li>Handle escalated customer concerns and resolve complex service issues effectively</li><li>Partner with cross-functional teams to improve the customer journey and address recurring problems</li><li>Develop staffing plans, schedules, and workflows to maintain service levels</li><li>Train team members on systems, products, communication standards, and service expectations</li><li>Prepare reports and present insights on customer satisfaction, service efficiency, and operational performance</li><li>Support continuous improvement initiatives to enhance processes, retention, and service quality</li></ul>Success Measures:<ul><li>Improved customer satisfaction and retention</li><li>Reduced response and resolution times</li><li>Increased team productivity and service quality</li><li>Strong employee engagement and retention within the service team</li><li>Effective handling of escalated issues and process improvements</li></ul>
2026-06-12T00:00:00Z

Customer Service Representative

Lewiston, ME
onsite
Temporary / Contract
18 - 19 USD / Hourly
We are seeking detail-oriented and compassionate Customer Service Representatives in Lewiston, ME 04240 to join our team in fast-paced service environments. In this role, you will be the first point of contact for customers and visitors, helping ensure a smooth, positive experience from arrival through resolution. Ideal candidates bring strong customer service skills, attention to detail, and the ability to thrive in high-volume, high-pressure settings.Responsibilities:<ul><li>Greet and assist customers, clients, and visitors in a courteous and professional manner.</li><li>Collect and verify customer information accurately.</li><li>Handle check-ins, service intake, scheduling, and general front-desk support duties.</li><li>Explain forms, policies, and procedures clearly to customers.</li><li>Maintain accurate data entry in electronic systems.</li><li>Coordinate with internal teams to ensure efficient service flow and issue resolution.</li><li>Protect customer confidentiality and handle sensitive information appropriately.</li><li>Adapt to fast-paced environments with changing priorities and needs.</li><li>Provide exceptional customer service, especially in high-stress situations.</li></ul>
2026-06-12T00:00:00Z