We are looking for a dedicated Medical Customer Service Representative to join our team in Cordova, Tennessee. In this role, you will serve as the first point of contact for patients, providing exceptional support and addressing their inquiries with attention to detail. This is a long-term contract position offering the opportunity to make a meaningful impact in a healthcare environment.<br><br>Responsibilities:<br>• Respond to incoming calls from patients, addressing inquiries and resolving concerns in a timely and detail-oriented manner.<br>• Provide clear and accurate information about medical billing, appointments, and general procedures.<br>• Utilize basic medical terminology to communicate effectively with patients and healthcare professionals.<br>• Assist patients in navigating their billing statements and resolving payment-related issues.<br>• Maintain detailed and accurate records of patient interactions and follow-ups.<br>• Collaborate with internal teams to ensure seamless communication and patient satisfaction.<br>• Uphold a high level of customer service, ensuring every patient interaction is handled with care and empathy.<br>• Handle escalated calls with patience and attention to detail, ensuring concerns are resolved appropriately.
<p>Robert Half's client is looking for a detail-oriented Customer Service Representative in the healthcare space!</p><p><br></p><p>Responsibilities include:</p><p><br></p><p>-Phone/Email correspondence</p><p>-Customer service</p><p>-Administrative support</p><p>-Review paperwork</p><p>-Handle medical records</p><p>-Follow HIPAA guidelines</p><p>-Ability to make decisions</p><p>-Proficient in MS Office </p><p><br></p><p>Start Date: September 1st</p><p>Hours: 8:30am-5pm (M-F)</p><p>Duration: ~4-6 months</p><p>Work type: Remote</p><p><br></p><p>If interested, please apply now!</p>
We are looking for a dedicated Customer Service Representative to join our team in Kannapolis, North Carolina. This is a Contract to permanent position that provides an excellent opportunity to grow within the healthcare industry. The ideal candidate will have strong communication skills, a customer-focused mindset, and an attentive demeanor, with some knowledge of medical processes or terminology.<br><br>Responsibilities:<br>• Respond to inbound calls and provide attentive assistance to customers with inquiries or concerns.<br>• Manage email correspondence efficiently, ensuring timely responses and accurate information.<br>• Perform data entry tasks with precision to maintain accurate records.<br>• Handle order entry and billing processes while adhering to company procedures.<br>• Collaborate with internal staff and vendors to identify and address specific requirements.<br>• Utilize Microsoft Excel and Word to organize and present information effectively.<br>• Provide exceptional customer service in both inbound and outbound call scenarios.<br>• Support the call center by maintaining a high standard of attentiveness and customer care.<br>• Ensure compliance with healthcare-related protocols and standards.
We are looking for a dedicated Customer Service Representative to join our team in Minneapolis, Minnesota. In this role, you will provide support to both internal and external customers by delivering exceptional service and addressing their needs with professionalism. This is a long-term contract position, offering an opportunity to make a meaningful impact in the healthcare industry.<br><br>Responsibilities:<br>• Provide outstanding customer service by addressing inquiries and resolving issues in a timely and accurate manner.<br>• Maintain detailed and precise documentation of interactions and transactions to ensure compliance with company policies.<br>• Support patients by scheduling appointments, verifying authorizations, and assisting with claims or benefit-related questions.<br>• Identify and escalate sensitive or complex issues, such as financial, medical, or legal risks, following established protocols.<br>• Translate verbal communications into clear and concise written documentation as required.<br>• Collaborate with internal teams to ensure smooth operations and a positive customer experience.<br>• Assist in training new team members and supporting colleagues with administrative tasks when necessary.<br>• Monitor and meet performance metrics related to accuracy, quality, and attendance.<br>• Utilize various systems and tools, including Microsoft Office Suite, to efficiently manage tasks and resolve customer needs.<br>• Uphold the organization’s commitment to diversity, inclusion, and superior customer care.
We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Minneapolis, Minnesota. This role offers the opportunity to make a difference in the healthcare industry by providing exceptional support and service to patients and customers. If you thrive in a fast-paced environment and have a passion for helping others, this position may be the perfect fit for you.<br><br>Responsibilities:<br>• Deliver outstanding customer service by addressing inquiries and resolving issues with professionalism and empathy.<br>• Maintain accurate and timely documentation of interactions with patients and clients using internal systems.<br>• Assist in scheduling appointments, processing authorizations, and managing claims to ensure seamless service delivery.<br>• Adhere to established performance standards, including metrics for accuracy, quality, and attendance.<br>• Provide support to colleagues and supervisors by handling paperwork and resolving patient-related concerns.<br>• Identify potential financial, medical, or legal risks during customer interactions and follow appropriate protocols.<br>• Translate verbal information into clear and concise written documentation according to company guidelines.<br>• Act as a patient advocate by exchanging complex and sensitive information to facilitate care and support.<br>• Utilize Microsoft Office Suite and other tools effectively to manage daily tasks and responsibilities.<br>• Ensure compliance with company policies and procedures while delivering services within established timeframes.
<p>We are looking for a dedicated and healthcare bilingual Customer Service Representative to join our team on a long-term contract basis. In this role, you will assist with customer calls, including a significant portion of Spanish-speaking inquiries, ensuring high-quality service and satisfaction. This is a remote position, offering flexibility to work from home in Central, Mountain, or Pacific Time Zones.</p><p><br></p><p>Responsibilities:</p><p>• Provide exceptional customer service by handling inquiries and resolving issues with professionalism and care.</p><p>• Manage and document customer interactions using established procedures and systems.</p><p>• Schedule appointments and coordinate with internal teams to meet client needs.</p><p>• Ensure accuracy and quality in data entry and paperwork, adhering to company policies.</p><p>• Maintain a strong understanding of medical coverage, benefit functions, and claim administration processes.</p><p>• Communicate effectively in both English and Spanish to assist a diverse customer base.</p><p>• Meet department performance goals related to satisfaction, accuracy, and attendance.</p><p>• Participate in training programs to stay updated on company procedures and policies.</p><p>• Handle sensitive and complex customer information with discretion and confidentiality.</p><p>• Provide support during occasional overtime or holiday shifts as required by business needs.</p>
We are looking for a dedicated Medical Customer Service Representative to join our team in Roseville, California. In this role, you will play a vital part in ensuring positive patient interactions and supporting the efficiency of medical office operations. This is a long-term contract position, offering the opportunity to make a meaningful impact in a healthcare setting.<br><br>Responsibilities:<br>• Handle inbound and outbound patient calls, providing exceptional customer service and addressing inquiries with professionalism.<br>• Assist patients with scheduling appointments, verifying medical insurance, and managing billing inquiries.<br>• Utilize medical terminology to communicate effectively with patients and healthcare providers.<br>• Maintain accurate patient records and ensure they are updated in electronic practice management systems.<br>• Conduct reminder calls to patients regarding upcoming appointments and provide necessary information.<br>• Collaborate with medical staff to ensure smooth clinic operations and patient satisfaction.<br>• Operate standard office equipment, including computers, to perform administrative tasks efficiently.<br>• Uphold the clinic’s image by fostering positive relationships with patients and the community.<br>• Ensure compliance with organizational policies and procedures while delivering excellent service.<br>• Support the supervisor and team by reporting any operational issues or patient concerns.
We are looking for a dedicated Customer Service Representative to join our team in Lewes, Delaware. In this Contract-to-Permanent position, you will play a vital role in ensuring seamless patient access and delivering exceptional customer service. Your responsibilities will include managing patient information, verifying compliance, and facilitating accurate medical record assignments.<br><br>Responsibilities:<br>• Assign accurate medical record numbers (MRNs) and ensure compliance with medical necessity and related regulations.<br>• Provide clear instructions to patients and collect essential insurance details to support smooth administrative processes.<br>• Handle physician orders efficiently and utilize overlay tools to maintain data accuracy.<br>• Conduct pre-registration of patient accounts, including outbound and inbound calls to gather demographic, insurance, and financial information.<br>• Inform patients about their financial liabilities, including payment plans, and process point-of-service collections.<br>• Manage past-due balances and offer payment options to ensure financial clarity for patients.<br>• Deliver excellent customer service, maintaining high performance standards as measured by Press Ganey.<br>• Collaborate with internal teams to ensure operational efficiency and resolve patient inquiries promptly.<br>• Utilize systems such as Allscripts and Epic EMR to manage patient data effectively.
About the Role: You’ll play an essential role by connecting with end-users of company products to ensure their product experience is positive. The position includes a mixture of outgoing and incoming calls, product complaint handling, overseeing our website chat functionality, and supporting the Patient Assistance Program to provide supplies to individuals in need. Candidates must be bilingual in Spanish and English to effectively communicate with a diverse consumer base and deliver exceptional service. <br> Key Responsibilities: High-volume outgoing calls to consumers already using our products. Conduct inbound call support for consumer inquiries. Communicate professionally on sensitive healthcare topics such as anatomical functions. Stay updated on product knowledge, competing products, and market dynamics. Demonstrate expertise in handling all consumer inquiries for healthcare supplies. Thoroughly document consumer interactions and profiles in CRM systems with attention to data quality. Identify sales opportunities during service calls and collaborate with the Consumer Sales team. Work toward achieving call and quality targets. Generate reports and fulfill additional duties as assigned.
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Mesa, Arizona. This is a long-term contract position ideal for bilingual professionals proficient in both Spanish and English. The role involves managing sensitive information, providing exceptional support to stakeholders, and ensuring seamless communication with diverse groups, including veterans and individuals with developmental disabilities.<br><br>Responsibilities:<br>• Enter and manage budget-related data with a high degree of accuracy and attention to detail.<br>• Communicate effectively with stakeholders, including veterans and individuals with developmental disabilities, to address inquiries and resolve issues.<br>• Collaborate with a team of representatives to ensure consistent and high-quality service delivery.<br>• Handle sensitive information responsibly and in compliance with confidentiality standards.<br>• Participate in structured training programs, including shadow training, to quickly gain proficiency in job responsibilities.<br>• Utilize company-provided equipment, such as laptops and monitors, to perform job functions efficiently.<br>• Support team operations by contributing to a collaborative and productive work environment.<br>• Apply medical knowledge, if applicable, to enhance service interactions and decision-making.<br>• Maintain fluency in both Spanish and English to cater to bilingual customer needs.
We are looking for a dedicated Patient Service Representative to join our team on a contract basis in Clayton, North Carolina. In this role, you will play a vital part in ensuring a seamless experience for patients by managing scheduling, registration, and addressing inquiries with professionalism. This is an excellent opportunity to contribute to a healthcare environment where patient care and satisfaction are the top priorities.<br><br>Responsibilities:<br>• Coordinate patient scheduling to optimize appointment availability and minimize wait times.<br>• Assist patients with inquiries, providing clear and compassionate communication to address their needs.<br>• Handle patient registration, ensuring accurate entry of personal and medical information into the system.<br>• Deliver exceptional customer service in a call center environment, responding to calls promptly and effectively.<br>• Support patients in navigating healthcare processes, including appointments and services.<br>• Maintain confidentiality and adhere to all healthcare regulations and standards.<br>• Work collaboratively with medical and administrative staff to ensure a positive patient experience.<br>• Troubleshoot scheduling conflicts and resolve issues with efficiency and care.<br>• Provide patients with information about available services, appointments, and follow-up procedures.
<p>We are looking for a focused and adaptable Customer Service Representative to join our team in Saint Clair Shores, Michigan. In this Contract role, you will contribute to a growing medical device company while handling diverse responsibilities that support our operations. This position offers an excellent opportunity to grow your skills while working closely with a dedicated team.</p><p><br></p><p>Responsibilities:</p><p>• Perform accurate data entry to maintain and update records.</p><p>• Process pricing and quotes with attention to detail and efficiency.</p><p>• Coordinate the picking and shipping of products from the warehouse, ensuring timely deliveries.</p><p>• Utilize software tools such as QuickBooks, Salesforce, and Google Drive to complete tasks; training will be provided.</p><p>• Handle multiple responsibilities simultaneously, demonstrating strong organizational skills.</p><p>• Address customer inquiries and provide email correspondence to resolve issues effectively.</p><p>• Collaborate with team members to ensure smooth operations and contribute to a positive work environment.</p><p>• Assist with order entry and ensure accurate processing of customer requests.</p><p>• Participate in quarterly business casual meetings to stay updated on company goals.</p>
<p><strong>Join Our Dynamic Team as a Healthcare Customer Service Specialist!</strong></p><p>Are you passionate about delivering top-tier customer service and ready to make a difference in the lives of others? We're looking for enthusiastic and detail-oriented individuals to join our dynamic healthcare organization for a short term project. You’ll have the opportunity to work in a fast-paced, team-oriented environment while helping patients on their healthcare journey.</p><p><br></p><p><strong>Day-to-Day Adventures:</strong></p><ul><li>Be the scheduling superstar! Orchestrate appointments for multiple locations and providers while navigating scheduling protocols like a pro.</li><li>Deliver outstanding customer service to both patients and peers—your warmth and attention to detail will leave a lasting impression.</li><li>Tackle high volumes of inbound and outbound calls with speed and finesse. Your goal? Exceed expectations by meeting (or smashing!) goals set by leadership.</li><li>Uncover and anticipate the needs of your customers, offering tailored solutions and directing them to resources that make their experience seamless.</li><li>Shine as the go-to problem solver, directing calls to the right departments and ensuring accurate patient registrations.</li><li>Be a guiding star for patients and guests, pointing them toward the care and support they'll receive.</li><li>Work hand-in-hand with teammates and departments to continuously raise the bar for collaboration and success.</li><li>Stay ahead of the curve by actively engaging in team meetings while safeguarding patient confidentiality with the utmost respect and professionalism.</li></ul><p><br></p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Plymouth, Minnesota, as a Dispatcher. This long-term contract position requires someone who thrives in a fast-paced environment and excels at managing multiple priorities. The role involves coordinating service requests, supporting technicians, and ensuring seamless communication with customers.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming calls, including service inquiries, crisis situations, follow-ups, and informational requests.</p><p>• Create and manage dispatch tickets for service calls, ensuring accuracy and timeliness.</p><p>• Assign service technicians to calls and conduct post-service debriefs to gather feedback.</p><p>• Update technician schedules and availability within company systems.</p><p>• Oversee the dispatch board and maintain an organized service schedule.</p><p>• Analyze workload forecasts to optimize resource allocation and scheduling.</p><p>• Provide technicians with essential information and ongoing support during service calls.</p><p>• Monitor and update service tickets, ensuring all details are accurate and current.</p>
<p>We are looking for a dedicated Member Services Representative to join our team in Minneapolis, Minnesota. <strong>This position will require you to be a resident of Minnesota.</strong> In this Contract-to-Permanent role, you will play a key part in supporting members by addressing inquiries, resolving concerns, and ensuring a seamless experience. This position is ideal for individuals passionate about customer service within the healthcare industry.</p><p><br></p><p>Responsibilities:</p><p>• Respond to member inquiries promptly and professionally, ensuring that their needs are met efficiently.</p><p>• Coordinate transportation bookings and assist members in accessing their benefits.</p><p>• Provide guidance on billing concerns, prescription-related issues, and other health-related inquiries.</p><p>• Triage incoming calls to identify and address priority concerns effectively.</p><p>• Maintain accurate records of interactions and follow established protocols for documentation.</p><p>• Utilize computer systems to manage member information and process requests.</p><p>• Collaborate with team members to ensure consistent and high-quality service delivery.</p><p>• Stay updated on healthcare policies and benefits to offer accurate guidance to members.</p>
<p>We are looking for a dedicated Customer Service Representatives to join our client as their busy season is coming up. In this long-term contract position, you will play a key role in providing exceptional support to clients by managing inquiries, resolving issues, and ensuring satisfaction. If you thrive in a fast-paced environment and have a passion for helping others, we encourage you to apply. Responsibilities:</p><ul><li>Respond promptly to inbound calls, addressing customer inquiries and concerns with professionalism.</li><li>Handle outbound calls as needed to follow up on customer requests or provide updates.</li><li>Utilize data entry skills to accurately record customer information and interactions.</li><li>Manage email correspondence, ensuring timely and clear communication with clients.</li><li>Apply de-escalation techniques to resolve conflicts and ensure customer satisfaction.</li><li>Collaborate with team members to improve service delivery and resolve complex issues.</li></ul>
<p>We are offering an exciting opportunity for a Medical Assistant to join our team in Wilmington, Delaware. The role involves handling inbound and outbound calls, providing exceptional customer service, and managing data entry tasks in our bustling healthcare environment.</p><p><br></p><p>Key Responsibilities:</p><p><br></p><p>• Manage inbound and outbound calls effectively, ensuring clear and prompt communication with patients and healthcare providers.</p><p>• Deliver top-notch customer service, addressing patient inquiries and concerns with professionalism and empathy.</p><p>• Perform accurate data entry tasks, updating patient records and ensuring all information is up-to-date and easily accessible.</p><p>• Utilize Microsoft Excel and Word to create and manage documents, reports, and spreadsheets.</p><p>• Schedule appointments efficiently, coordinating with healthcare providers and patients to ensure smooth operations.</p><p>• Monitor patient accounts regularly, identifying any issues and taking appropriate action when necessary.</p>
<p>We are looking for a compassionate and dedicated helpline counselor to join our team in Miami, Florida. This is a long-term contract position where you will play an integral role in assisting individuals during challenging times. If you have a strong desire to help others and possess excellent communication skills, we encourage you to apply. For the first 90 days, the schedule will be Monday–Friday, 10 a.m.–6 p.m. After that, you will transition to an overnight shift.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to incoming calls and provide support to individuals in need.</p><p>• Communicate effectively in Spanish to ensure clear and empathetic assistance.</p><p>• Accurately document and input call details into the system.</p><p>• Utilize crisis intervention techniques to assist callers during high-pressure situations.</p><p>• Maintain a calm and detail-oriented demeanor when handling sensitive situations.</p><p>• Participate in training sessions focused on suicide prevention and crisis management.</p><p>• Collaborate with team members to enhance the quality of service provided.</p><p>• Adhere to company policies and procedures while ensuring confidentiality.</p><p>• Offer translation services for Spanish-speaking callers when required.</p><p>• Actively contribute to creating a supportive and positive environment for callers and colleagues.</p>
<p><strong>Job Title: </strong>Patient Service Representative (Contract-to-Permanent Opportunity)</p><p><strong>Location: </strong>Radnor, PA</p><p><strong>Schedule: </strong>35-40 hours per week (shifts vary between 6:45 AM – 6:15 PM)</p><p><strong>Contract Length: </strong>Minimum of 12 weeks, with potential for extension or permanent placement</p><p><br></p><p><strong>Job Summary:</strong></p><p>A well-established healthcare provider in Yardley is seeking a Patient Service Representative for a contract-to-permanent opportunity. This role is essential in ensuring smooth and professional Front-end support for patients seeking therapy services. The ideal candidate will have a strong administrative background and excellent communication skills, with an interest or experience in healthcare.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Answer and triage a high volume of incoming phone calls in a timely and professional manner</li><li>Schedule patient appointments and ensure efficient calendar management</li><li>Verify, secure, and maintain both initial and ongoing health insurance coverage for patients</li><li>Educate patients on insurance benefits and provide accurate information regarding coverage for therapy services</li><li>Document and update patient information accurately in internal systems</li><li>Collaborate with clinical and administrative teams to ensure a seamless patient experience.</li></ul>
<p>We are looking for a proactive and detail-oriented Medical Front Desk / Billing Clerk to join a growing healthcare team in Portland, Maine. This position offers excellent growth opportunities, including potential advancement to Office Manager, and a four-day workweek with Fridays off. The role requires someone who is eager to learn, has strong administrative and customer service skills, and thrives in a fast-paced medical office environment.</p><p><br></p><p>Responsibilities:</p><p>• Manage front desk operations, including greeting patients, scheduling appointments, and handling inquiries.</p><p>• Perform medical billing tasks, including insurance claims processing and payment tracking.</p><p>• Maintain accurate patient records and ensure confidentiality of sensitive information.</p><p>• Collaborate with healthcare staff to ensure smooth office workflows and patient satisfaction.</p><p>• Address customer service needs by responding to patient questions and resolving issues promptly.</p><p>• Utilize computer systems effectively for scheduling, billing, and record-keeping.</p><p>• Assist with administrative tasks, such as filing, data entry, and correspondence.</p><p>• Support office efficiency by identifying areas for improvement and implementing solutions.</p><p>• Provide courteous phone etiquette when answering calls and directing them appropriately.</p>
<p>A leading healthcare organization in Honolulu, Hawaii, is seeking a professional and welcoming <strong>Receptionist</strong> to be the face of its dynamic team. This position plays a key role as the first point of contact for patients, visitors, and staff and is critical to maintaining a positive and seamless experience for all. The ideal candidate will demonstrate excellent organizational and customer service skills while ensuring compliance with healthcare regulations and office protocols. This position is <strong>fully on-site</strong> at the healthcare office in Honolulu to ensure hands-on interaction with patients and staff. Candidates must be based in <strong>Hawaii</strong> and available to attend <strong>in-person interviews. To apply, please call us at 808-531-0800. </strong></p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li><strong>Front Desk Duties:</strong> Greet patients and visitors with professionalism and warmth, answer incoming calls promptly, and route them to the appropriate department.</li><li><strong>Appointment Scheduling:</strong> Assist visitors and patients with scheduling, confirming, and rescheduling appointments, ensuring accuracy in the scheduling system.</li><li><strong>Patient Check-In and Check-Out:</strong> Handle patient intake, verify insurance details, collect co-pays, and ensure patient data is up to date.</li><li><strong>Administrative Support:</strong> Assist with filing, scanning, and organizing patient information and medical records, ensuring privacy and HIPAA compliance.</li><li><strong>Communication Management:</strong> Receive and distribute mail, faxes, and messages efficiently.</li><li><strong>Office Coordination:</strong> Monitor and replenish office supplies, manage vendor deliveries, and maintain the cleanliness and organization of the front office area.</li><li><strong>Customer Service:</strong> Provide accurate information about the practice’s policies, services, and procedures to patients and ensure patient concerns are addressed promptly or escalated appropriately.</li></ul><p><br></p>
<p>We are looking for a dedicated <strong>Associate Patient Care Coordinator</strong> to join our team in Mt. Pleasant, Pennsylvania. The <strong>Associate Patient Care Coordinator</strong> is a contract position within the healthcare sector, focusing on patient registration and coordination. The <strong>Associate Patient Care Coordinator</strong>, you will play a key part in ensuring a seamless patient experience by managing appointments, handling medical records, and addressing billing inquiries with attention to detail. This role has rotating 8-hour shifts covering</p><p><br></p><p>Responsibilities:</p><p>• Coordinate patient appointment scheduling using specialized software to ensure accuracy and efficiency.</p><p>• Manage pre-registration and registration processes, including obtaining required signatures and authorizations.</p><p>• Provide clear instructions for testing procedures to patients to facilitate smooth clinic operations.</p><p>• Respond promptly to patient inquiries regarding billing, insurance, and scheduling, ensuring satisfaction.</p><p>• Monitor and update patient records with accurate demographic and insurance information.</p><p>• Secure necessary referrals and authorizations to comply with insurance and medical guidelines.</p><p>• Communicate effectively with patients, staff, and management to address issues and recommend improvements.</p>
<p>Nashua, NH - ON-SITE - Patient Access Specialist - 3rd Shift Position</p><p>Hours 11:00am-7:00pm - Multiple Openings </p><p><br></p><p>We are looking for a dedicated Patient Access Specialist to join our team in Nashua, New Hampshire. This Contract to permanent position focuses on ensuring seamless patient admissions and delivering exceptional service while adhering to organizational policies and regulatory standards. As part of the healthcare industry, this role plays a vital part in supporting patients and maintaining efficient processes.</p><p><br></p><p>Responsibilities:</p><p>• Accurately assign medical record numbers (MRNs) and verify medical necessity to ensure compliance with regulations.</p><p>• Deliver clear instructions to patients, collect insurance details, and process physician orders while maintaining a high level of customer service.</p><p>• Meet point-of-service collection targets and pre-register patient accounts by gathering demographic, insurance, and financial information through inbound and outbound calls.</p><p>• Explain and obtain signatures for consent and treatment forms, ensuring patients understand their rights and responsibilities.</p><p>• Verify insurance eligibility and input benefit data to support billing processes and enhance claims accuracy.</p><p>• Utilize software tools to identify potential non-payment issues for Medicare patients, distribute required forms, and provide necessary documentation.</p><p>• Conduct audits on patient accounts to ensure accuracy and compliance with quality standards, offering feedback to leadership as needed.</p><p>• Maintain a compassionate and detail-oriented approach in all patient interactions, aligning with organizational goals and customer service expectations.</p><p>• Provide patient education materials and ensure all required documentation is completed promptly and correctly.</p>
<p>Responsibilities:</p><p>• Deliver exceptional customer service by addressing inquiries, resolving complaints, and managing claims in line with legal regulations.</p><p>• Support sales and promotional activities by coordinating communication and installations with customers.</p><p>• Develop and implement initiatives to proactively inform and educate customers about products and services.</p><p>• Analyze customer feedback and surveys to identify areas for improvement and create actionable plans.</p><p>• Follow established procedures and guidelines to ensure consistency in decision-making and task execution.</p><p>• Maintain accurate records of customer interactions and claims to support efficient resolution and reporting.</p><p>• Collaborate with internal teams to enhance customer satisfaction and streamline processes.</p><p>• Provide training and guidance to customers on product usage and service options.</p><p>• Ensure compliance with consumer laws and company policies in all interactions.</p><p>• Assist in planning and executing customer-focused strategies to drive engagement and loyalty.</p>
<p>We are looking for a dedicated Patient Access Specialist to join our team in Lewiston, Maine. Scheduled Shift: Week 1: Tuesday, Wednesday (10:30 a.m. - 11:00 p.m.), Saturday (6:30 a.m. - 7:00 p.m.) Week 2: Sunday (6:30 a.m. - 7:00 p.m.), Tuesday, Friday (10:30 a.m. - 11:00 p.m.) offering the opportunity to provide exceptional support and service to patients while ensuring compliance with organizational policies and regulatory requirements. In this role, you will play a vital part in facilitating smooth admission processes and maintaining accurate patient information.</p><p><br></p><p>Responsibilities:</p><p>• Accurately assign medical record numbers (MRNs) and perform medical necessity and compliance checks for patient admissions.</p><p>• Collect and verify insurance details, process physician orders, and provide clear patient instructions while maintaining exceptional customer service standards.</p><p>• Conduct pre-registration activities, including inbound and outbound calls to gather demographic and insurance information, as well as inform patients of financial liabilities and payment options.</p><p>• Explain and obtain signatures for treatment consent forms and distribute patient education materials such as Medicare and Tricare messages, observation forms, and other relevant documents.</p><p>• Utilize insurance verification systems to review eligibility responses, select appropriate insurance codes, and input benefit data to facilitate billing and clean claim processes.</p><p>• Screen medical necessity using Advance Beneficiary Notice software to inform Medicare patients of potential coverage issues and distribute required documentation.</p><p>• Perform audits on patient accounts to ensure accuracy, completing forms in compliance with audit standards, and provide statistical data to leadership.</p><p>• Meet assigned point-of-service goals and ensure quality standards are upheld through the use of reporting and auditing systems.</p><p>• Maintain a compassionate approach when interacting with patients, guardians, and healthcare providers, adhering to organizational policies and customer service expectations.</p>
