333 Results for Medical Customer Service Jobs

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Medical Customer Service

Indianapolis, Indiana
onsite
Temporary / Contract
18 - 22 USD / Hourly
We are seeking a compassionate, detail-oriented Medical Customer Service Representative to join our team. In this role, you will serve as a primary point of contact for patients, providers and internal staff, helping ensure a positive experience through excellent service and accurate support. The ideal candidate is professional, organized and comfortable working in a fast-paced healthcare environment. Hours: Monday - Friday 8am - 5pm Key Responsibilities<ul><li>Answer incoming calls and respond to patient inquiries in a courteous and timely manner</li><li>Assist patients with appointment scheduling, registration and general service questions</li><li>Verify patient information and update records accurately in the system</li><li>Explain office procedures, insurance requirements and billing-related information as appropriate</li><li>Route calls and messages to the appropriate departments or medical staff</li><li>Resolve customer concerns efficiently while maintaining empathy and professionalism</li><li>Support patient intake and administrative processes</li><li>Maintain confidentiality of patient information and follow all applicable privacy guidelines</li><li>Document all interactions clearly and accurately</li><li>Assist with additional front office or customer support duties as needed</li></ul>
2026-09-24T00:00:00Z

Medical Customer Service Rep

Shelton, Connecticut
onsite
Temporary / Contract
18.05 - 20.9 USD / Hourly
We are looking for a Medical Customer Service Rep to support patients through a high-volume customer service environment in Shelton, Connecticut. This Long-term Contract position is ideal for someone who communicates with empathy, handles billing-related questions with confidence, and brings a solid understanding of medical terminology to daily interactions. The role focuses on delivering accurate information, documenting conversations carefully, and helping callers navigate healthcare-related concerns with professionalism. Responsibilities: • Respond to inbound patient calls and provide courteous, timely assistance for a wide range of service inquiries. • Explain billing matters, account details, and general healthcare-related questions in a clear and supportive manner. • Record call details accurately in Epic and other relevant systems while maintaining complete and organized documentation. • Use medical terminology appropriately to understand caller concerns and route issues to the correct team when needed. • Resolve routine service issues efficiently and escalate more complex cases according to established procedures. • Support positive patient experiences by listening carefully, confirming needs, and providing thorough follow-up information. • Maintain performance and quality expectations in a call center setting with consistent attention to accuracy and service standards.
2026-09-14T00:00:00Z

Patient Service Representative

Dover, Delaware
onsite
Temporary to Hire
19 - 19 USD / Hourly
We are looking for a Patient Service Representative to support a busy onsite healthcare office in Dover, Delaware. This contract opportunity is ideal for someone who enjoys helping patients, adapts quickly to new systems, and takes initiative in a fast-paced setting. The person in this role will serve as a key point of contact for patients while keeping front-office operations organized, attentive to detail, and efficient. Responsibilities:• Welcome patients in a courteous and attentive manner, creating a positive experience from arrival through check-in.• Coordinate appointment scheduling and calendar updates while helping patients with changes, confirmations, and follow-up visits.• Complete patient registration and maintain accurate demographic, insurance, and visit information within office systems.• Answer incoming calls promptly, respond to routine service questions, and direct more complex concerns to the appropriate staff members.• Support daily front-desk operations by managing paperwork, preparing visit-related documentation, and keeping records organized.• Communicate clearly with patients regarding office procedures, appointment expectations, and general service information.• Work closely with the onsite manager and team members to keep patient flow smooth throughout the day.• Use office technology confidently and learn internal processes quickly to contribute effectively with minimal supervision.
2026-08-31T00:00:00Z

Patient Service Representative

Oakhurst, New Jersey
onsite
Temporary / Contract
21 - 23 USD / Hourly
We are looking for a Patient Service Representative to support a busy healthcare office. This fully onsite opportunity is ideal for someone who is comfortable assisting patients at the front desk, handling high-volume scheduling activity, and ensuring accurate registration and insurance details. This is a Long-term Contract position that requires flexibility with scheduling and occasional travel to nearby office locations as needed. Responsibilities:• Coordinate new and existing patient appointments, including changes, cancellations, and follow-up visits, while maintaining an organized daily schedule.• Welcome patients professionally, guide them through the check-in process, and provide support with general service-related questions.• Review and enter demographic, insurance, and other registration details accurately within the practice management system.• Communicate payment expectations clearly and collect copays or outstanding balances in accordance with office procedures.• Perform post-call and post-visit administrative work such as documenting interactions, updating records, scanning documents, and routing messages appropriately.• Assist with eligibility checks, charge-related inquiries, and other front-office tasks that help keep patient access operations running smoothly.• Support call center and front desk workflows in a fully onsite setting, managing a high standard of customer service throughout each patient interaction.• Travel to nearby offices, including East Brunswick or Old Bridge, when coverage or business needs require additional onsite support.
2026-09-23T00:00:00Z

Patient Service Representative

Blue Ash, Ohio
onsite
Temporary / Contract
17 - 19 USD / Hourly
We are looking for a Patient Service Representative to support front-end patient access activities for a healthcare organization. This Long-term Contract, possible contract to hire, position is 100% on site and focuses on preparing patients for upcoming visits by confirming key registration details, coordinating scheduling, and helping ensure coverage requirements are in place before services are delivered. The ideal candidate brings strong communication skills, attention to detail, and prior experience working with patient information, insurance verification, and authorization processes. Responsibilities:• Complete pre-service registration activities to help ensure patient accounts are ready before scheduled appointments or procedures.• Review and confirm demographic, insurance, and other account details for accuracy within the practice management system.• Arrange appointments and enter required visit information promptly to support efficient patient access workflows.• Secure prior authorizations, referrals, or pre-certifications when payer guidelines require approval before treatment.• Respond to inbound inquiries from patients and internal teams regarding scheduling, coverage, and registration matters.• Support financial clearance efforts by identifying missing information and following up to resolve account issues before the date of service.• Maintain accurate documentation of updates, verification results, and authorization activity within the appropriate systems.• Collaborate with clinical, billing, and administrative teams to reduce delays and improve the patient intake experienc
2026-09-21T00:00:00Z

Patient Service Representative

Bridgewater, New Jersey
onsite
Temporary / Contract
21 - 23 USD / Hourly
We are seeking a Patient Service Representative to support a busy medical office in Bridgewater, New Jersey. This long-term contract opportunity is ideal for someone who enjoys assisting patients, coordinating appointments, and providing excellent customer service in a fast-paced healthcare setting. Responsibilities:<ul><li>Answer incoming and outgoing calls while providing professional and courteous customer service.</li><li>Schedule, reschedule, and confirm patient appointments.</li><li>Register patients and update demographic information to maintain accurate records.</li><li>Verify insurance information and assist with general coverage-related inquiries.</li><li>Accurately document patient interactions and appointment details in electronic medical records (EMR) systems.</li><li>Respond to patient questions and resolve routine concerns, escalating issues when necessary.</li><li>Coordinate with providers and office staff to support efficient daily operations.</li><li>Make appointment reminder calls and communicate instructions for upcoming visits.</li><li>Maintain organized records and follow office policies, privacy guidelines, and compliance standards.</li><li>Perform general administrative and clerical duties as needed to support the medical office team.</li></ul>
2026-09-25T00:00:00Z

Patient Service Representative

Dublin, Ohio
onsite
Temporary to Hire
22.8 - 24 USD / Hourly
We are looking for a Patient Service Representative to support individuals seeking behavioral health services in Dublin, Ohio. In this contract role with potential for a permanent position, you will guide new patients through insurance coverage details, out-of-pocket costs, and self-pay responsibilities with empathy and clarity. This position is ideal for someone who understands healthcare billing and benefits and can translate complex financial information into a reassuring patient experience. Responsibilities: • Guide new patients through benefit details related to mental health services, helping them understand expected coverage and potential costs. • Review insurance information to confirm active coverage, network participation, and plan eligibility before services begin. • Explain key financial terms such as deductibles, copayments, coinsurance, out-of-pocket limits, and patient responsibility in plain language. • Support self-pay patients by discussing charges, payment expectations, and available financial options with professionalism and sensitivity. • Use payer portals, online tools, and direct insurer communication to gather accurate benefit and eligibility information. • Address billing and coverage questions by researching accounts thoroughly and escalating more complex issues when necessary. • Maintain complete and accurate records of patient conversations, benefit findings, and account updates in accordance with established procedures. • Deliver compassionate service during sensitive financial discussions while safeguarding patient confidentiality and following HIPAA standards.
2026-09-25T00:00:00Z

Patient Service Representative

Roseville, California
onsite
Temporary / Contract
24 - 25 USD / Hourly
We are seeking an experienced Patient Access Representative with a preferred background in Radiology and Cardiology Imaging Scheduling to join our growing healthcare team. This role is responsible for coordinating complex imaging appointments, verifying insurance coverage and eligibility, obtaining required authorizations, and delivering exceptional customer service to patients, providers, and clinical staff.The ideal candidate thrives in a fast-paced, high-volume environment, possesses strong knowledge of imaging workflows and scheduling protocols, and is highly proficient in Epic. This position requires excellent communication skills, attention to detail, and the ability to balance productivity, accuracy, and patient satisfaction. Key Responsibilities<ul><li>Schedule radiology and cardiology imaging procedures in accordance with clinical protocols and provider requirements.</li><li>Manage high-volume inbound and outbound calls with patients, providers, and healthcare facilities.</li><li>Verify insurance eligibility, benefits, and coverage prior to scheduling services.</li><li>Obtain and track prior authorizations to ensure timely patient care and reimbursement.</li><li>Collect and review patient demographic, clinical, and financial information for accuracy.</li><li>Coordinate with physicians, clinical staff, and revenue cycle teams to resolve scheduling and authorization issues.</li><li>Educate patients regarding appointment preparation, financial responsibilities, and required documentation.</li><li>Maintain accurate patient records and documentation within Epic.</li><li>Adhere to HIPAA regulations and organizational policies regarding patient confidentiality.</li><li>Meet departmental productivity, quality, and customer service performance metrics.</li></ul>
2026-09-28T00:00:00Z

Patient Service Representative

Sacramento, California
remote
Temporary / Contract
24 - 25 USD / Hourly
We are seeking an experienced Patient Access Representative with a preferred background in Radiology and Cardiology Imaging Scheduling to join our growing healthcare team. This role is responsible for coordinating complex imaging appointments, verifying insurance coverage and eligibility, obtaining required authorizations, and delivering exceptional customer service to patients, providers, and clinical staff.The ideal candidate thrives in a fast-paced, high-volume environment, possesses strong knowledge of imaging workflows and scheduling protocols, and is highly proficient in Epic. This position requires excellent communication skills, attention to detail, and the ability to balance productivity, accuracy, and patient satisfaction. Key Responsibilities<ul><li>Schedule radiology and cardiology imaging procedures in accordance with clinical protocols and provider requirements.</li><li>Manage high-volume inbound and outbound calls with patients, providers, and healthcare facilities.</li><li>Verify insurance eligibility, benefits, and coverage prior to scheduling services.</li><li>Obtain and track prior authorizations to ensure timely patient care and reimbursement.</li><li>Collect and review patient demographic, clinical, and financial information for accuracy.</li><li>Coordinate with physicians, clinical staff, and revenue cycle teams to resolve scheduling and authorization issues.</li><li>Educate patients regarding appointment preparation, financial responsibilities, and required documentation.</li><li>Maintain accurate patient records and documentation within Epic.</li><li>Adhere to HIPAA regulations and organizational policies regarding patient confidentiality.</li><li>Meet departmental productivity, quality, and customer service performance metrics.</li></ul>
2026-09-25T00:00:00Z

Patient Service Representative

Tacoma, Washington
onsite
Temporary / Contract
23 - 26 USD / Hourly
We are looking for a Patient Service Representative to support front-desk operations for a busy clinic in Tacoma, Washington. This Contract position plays an important role in creating a smooth patient experience by coordinating administrative, billing, and referral-related activities while safeguarding confidential health information. The ideal candidate will combine strong customer service skills with attention to detail to help maintain accurate records, verify coverage, and support timely patient access to care. Responsibilities: • Review visit and encounter details for completeness before submitting documentation for billing review and follow-up. • Reconcile daily collections, maintain accurate payment records, and distribute copies of receipt activity for each business day. • Confirm insurance coverage before scheduled appointments, including applicable assistance program eligibility, and notify clinic leadership of changes that may affect the visit. • Collect patient payments, explain financial obligations, and arrange payment plans when appropriate. • Apply copay and deductible adjustments in alignment with approved sliding fee guidelines and verify that supporting documents are accurately recorded in the appropriate systems. • Respond to billing-related questions from patients, staff, and outside partners, and coordinate with the billing team to resolve outstanding issues. • Manage referrals for specialty services, imaging, and community-based resources, ensuring urgent requests are handled promptly and non-urgent requests include clear patient instructions. • Obtain prior authorizations when required by insurance plans and document referral status updates, including appointment information when available. • Monitor referral work queues and reports on a regular basis to help ensure urgent items, routine requests, and aging referrals are completed or closed within expected timeframes.
2026-09-24T00:00:00Z

Customer Service

Farmington, Connecticut
onsite
Temporary / Contract
18.05 - 20.9 USD / Hourly
We are looking for a detail-oriented Customer Service specialist to support billing operations for a contract position in Farmington, Connecticut. This role focuses on helping customers with billing-related questions while ensuring invoices, payments, and account records are handled accurately. The ideal candidate is organized, responsive, and comfortable working with financial data in a fast-paced environment. Responsibilities: • Create and distribute invoices, billing statements, and related account documents in line with established guidelines. • Apply incoming payments accurately, record transactions, and provide receipts or confirmations when needed. • Review account activity to reconcile balances, investigate discrepancies, and help resolve payment issues promptly. • Maintain thorough and organized billing records to support accurate documentation and audit readiness. • Respond to customer inquiries about charges, payment status, and account concerns with care and courtesy. • Prepare reports that summarize receivables activity, account status, and other billing-related financial information.
2026-09-28T00:00:00Z

Customer Service

Hauppauge, New York
onsite
Permanent / Full Time
58000 - 60000 USD / Yearly
We are looking for a customer-focused detail-oriented individual to join our team in Hauppauge, New York. This position supports sales-related activities by assisting customers, responding to inquiries, and helping drive strong service outcomes. The ideal candidate brings at least 3 years of experience in customer service or sales support, along with solid Excel skills and the ability to manage both inbound and outbound communication effectively. Responsibilities: • Respond to customer inquiries by phone and email, providing accurate information and timely follow-up. • Support sales efforts by assisting with inside sales activities and helping move customer requests through completion. • Build positive client relationships through attentive service and consistent communication. • Coordinate inbound and outbound customer interactions to identify needs and support business growth. • Prepare, update, and maintain sales-related records and reports using Excel. • Work closely with internal teams to ensure orders, requests, and service issues are handled efficiently. • Assist with direct sales support tasks that contribute to customer satisfaction and revenue generation.
2026-08-31T00:00:00Z

Call Center/Customer Service Representative

Irwin, Pennsylvania
onsite
Temporary / Contract
16 - 18 USD / Hourly
Our client is looking for a Call Center Representative to join their Support & Services team. This is a contract-to-hire opportunity offering $16-18/hour (DOE) with strong potential for long-term career growth and advancement throughout the organization. Pay: $16.00-$18.00/hourPosition Type: Contract-to-hire with long-term growth potentialCareer Growth: Strong opportunities for advancement both within the call center and in other areas of the organizationSchedule: Monday-Friday, 8:00 AM-4:00 PM, 37.5-hour work week with unpaid 30-minute lunch plus two paid 10-minute breaks dailyWork Site Requirements: Full onsite training Monday-Friday for approximately 3 months. After successful completion of training, employees can transition to a hybrid schedule with 2 days onsite and 3 days remote each week Responsibilities:<ul><li>Serve as the primary point of contact for taxpayers and business owners, providing exceptional customer service over the phone</li><li>Handle inbound calls related to account inquiries, tax collections, and general compliance questions</li><li>Respond to customer inquiries received through email and other digital channels</li><li>Conduct outbound follow-up calls for account verification and customer support</li><li>Accurately document customer interactions and update account information within internal systems</li><li>Learn and follow department procedures, security protocols, and compliance requirements</li><li>Stay informed on process updates and participate in ongoing training programs</li><li>Meet individual and team performance goals in a fast-paced call center environment</li></ul>
2026-09-17T00:00:00Z

Medical Scheduler/ Patient Access Representative

Sacramento, California
remote
Temporary / Contract
24 - 25 USD / Hourly
Temporary Medical Scheduler / Patient Access Representative (EPIC REQUIRED) Immediate Temporary Opportunity | Healthcare SettingWe are seeking an experienced Medical Scheduler / Patient Access Representative for a temporary assignment with a busy healthcare organization. ⚠️ EPIC EXPERIENCE IS REQUIREDCandidates must have recent, hands-on experience using EPIC. Applications from individuals without EPIC scheduling and registration experience will not be considered.Key Responsibilities<ul><li>Schedule, confirm, and modify patient appointments based on patient and provider needs.</li><li>Coordinate appointments and referrals to appropriate providers and services.</li><li>Verify insurance eligibility and obtain necessary authorizations and referrals.</li><li>Complete accurate patient registration and demographic updates.</li><li>Ensure correct patient identification and MRN assignment.</li><li>Collect and document patient information accurately and efficiently.</li><li>Support providers, patients, and internal departments with scheduling-related needs.</li><li>Deliver exceptional customer service while handling a high volume of patient interactions.</li><li>Collaborate with physicians, clinical staff, and administrative teams to ensure seamless patient access.</li></ul>
2026-09-28T00:00:00Z

Customer Service Representative

Richmond, Virginia
onsite
Temporary / Contract
19.95 - 23.1 USD / Hourly
We are looking for a Customer Service Representative to support vendor and client account activities from Richmond, Virginia. This Long-term Contract position is ideal for someone who communicates clearly, works well in a fast-paced call center setting, and takes pride in maintaining accurate records. The person in this role will engage with external contacts by phone, help clarify payment and enrollment details, and ensure account information is complete and up to date. Responsibilities: • Place a high volume of outbound calls to vendors and clients to confirm account details and payment-related information. • Guide customers through payment methods, registration steps, and account expectations with professionalism and clarity. • Enter new information and revise existing records accurately within company databases and account management systems. • Record each conversation, status update, and planned next step to maintain complete interaction histories. • Reconnect with vendors and clients when registrations are unfinished or required documentation and details are still pending. • Examine account records for inconsistencies, investigate issues, and work directly with customers to correct errors. • Coordinate with internal teams to help move account matters forward and support timely issue resolution. • Achieve established targets for call activity, service quality, productivity, and customer experience.
2026-09-17T00:00:00Z

Customer Service Representative

Strongsville, Ohio
onsite
Temporary to Hire
19 - 21 USD / Hourly
We are looking for a Customer Service Representative to join a service-focused team in Strongsville, Ohio. This contract opportunity with potential for a permanent role is ideal for someone who communicates with confidence, stays organized in a fast-paced environment, and can quickly become a dependable resource for customers and internal teams. The person in this role will support daily customer interactions, maintain accurate records, and help ensure orders and service requests are handled efficiently from start to finish. Responsibilities: • Respond to incoming customer calls and inquiries with professionalism, providing timely support and clear follow-up. • Enter and update customer, order, and service information accurately within company systems, including SAP and Microsoft Office tools. • Assist customers with requests related to products, order status, and general service needs while delivering a positive experience. • Prepare and maintain detailed documentation, reports, and records to support daily operations and service tracking. • Coordinate with internal departments to resolve customer issues, clarify information, and keep requests moving forward. • Manage multiple tasks throughout the day while maintaining attention to detail and meeting service expectations. • Support process-related updates and workflow changes as needed, adapting quickly to new procedures and system requirements.
2026-09-28T00:00:00Z

Customer Service Representative

Cincinnati, Ohio
onsite
Temporary / Contract
18 - 23 USD / Hourly
Robert Half is seeking customer service professionals for current and upcoming opportunities with Cincinnati and Northern Kentucky employers. If you’re comfortable helping people, resolving issues, and documenting conversations accurately, we’d like to connect.What you may do:<ul><li>Respond to customer questions by phone, email, or chat</li><li>Research issues and provide clear, timely answers</li><li>Enter and update information in customer management systems</li><li>Process requests, orders, or account changes</li><li>Partner with other teams to resolve more complex concerns</li></ul>
2026-09-28T00:00:00Z

Customer Service Representative

Newport, Kentucky
onsite
Permanent / Full Time
55000 - 60000 USD / Yearly
We are looking for a Customer Service Representative to support a fast-paced manufacturing operation in Kentucky on a permanent hire. This permanent opening is a key point of contact for customers, helping ensure orders, delivery requests, and service needs are handled with accuracy and professionalism. The ideal candidate is organized, responsive, and comfortable coordinating with internal teams to deliver a positive customer experience while maintaining detailed records and performance data. Responsibilities:• Enter customer orders accurately and promptly while coordinating relevant details with internal teams and external contacts.• Serve as the primary contact for incoming calls and address customer questions, concerns, and service issues with professionalism and urgency.• Partner with the sales team to share account activity, buying trends, and other insights that support stronger customer relationships.• Review customer needs on an ongoing basis to confirm expectations, identify service opportunities, and improve overall satisfaction.• Compile recurring reports and performance data, including tracking information related to sales initiatives and customer activity.• Communicate regularly with management regarding account updates, service issues, and progress on key tasks.• Coordinate with scheduling, shipping, and other departments to support delivery timelines, order fulfillment, and customer requirements.• Maintain quote logs, sales records, and customer account documentation, making timely updates and corrections when needed.• Monitor open and delayed orders, follow up to resolve issues quickly, and help ensure customers receive accurate status updates.• Follow workplace safety guidelines consistently and contribute suggestions that support a safer work environment.
2026-09-25T00:00:00Z

Customer service representative

Northborough, Massachusetts
onsite
Permanent / Full Time
52000 - 60000 USD / Yearly
We are looking for a detail-oriented Customer Service Representative to support customers and internal teams from our Northborough, Massachusetts location. This role combines customer communication, order coordination, and record accuracy in a regulated environment, with a strong focus on timely service and dependable follow-through. The ideal candidate brings experience handling customer requests, processing orders, and maintaining organized documentation while working closely with sales, shipping, and operations. Responsibilities:• Build a strong understanding of company products, service workflows, order procedures, and quality standards to provide accurate support.• Assist assigned customer accounts by answering questions related to products, order progress, shipment updates, and general service needs.• Enter customer orders, quotations, invoices, and account details into company systems with a high level of accuracy and completeness.• Confirm item availability, share expected delivery timelines, and communicate delays, backorders, or supply concerns to customers and internal partners.• Review required prescriptions and supporting documents, ensuring records are complete and properly maintained.• Handle product return requests, create return authorizations in line with company policy, and document all related activity.• Record customer interactions, concerns, and resolutions thoroughly, addressing routine issues directly and escalating more complex matters when needed.• Coordinate with sales, shipping, and operations teams to support accurate fulfillment and consistent customer service outcomes.• For international account support, prepare shipments and manage export paperwork, customs documentation, freight coordination, and commercial invoice requirements for compliant delivery.• Contribute to outreach efforts, special assignments, workspace organization, and departmental coverage as business needs require.Northborough
2026-09-01T00:00:00Z

Customer Service Representative

Newark, New Jersey
onsite
Temporary / Contract
18 - 22 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Newark, New Jersey. In this long-term contract role, you will serve as the first point of contact for customers, ensuring their inquiries are handled efficiently and professionally. This position requires excellent communication skills and a strong ability to manage customer interactions effectively. Responsibilities: • Handle inbound and outbound calls with professionalism and empathy, addressing customer inquiries and concerns. • Process orders accurately and efficiently, ensuring all details are captured correctly. • Maintain detailed records of customer interactions and transactions in the system. • Resolve customer issues promptly, coordinating with internal teams when necessary. • Provide clear and accurate information about products, services, and company policies. • Strive to exceed customer satisfaction standards by offering exceptional service. • Follow established procedures and guidelines for call center operations. • Monitor and manage multiple customer accounts simultaneously. • Identify opportunities to improve service processes and share feedback with management.
2026-09-08T00:00:00Z

Customer Service Representative

Teaneck, New Jersey
onsite
Temporary / Contract
25.175 - 29.15 USD / Hourly
We are looking for a customer-focused individual to join a growing team in Teaneck, New Jersey as a Customer Service Representative. This Long-term Contract position is ideal for someone who can confidently support billing and payment-related inquiries while delivering clear, consistent service across every interaction. The role offers collaborative training, hands-on customer support work, and the opportunity to assist clients with online payment tools, account questions, and issue resolution in a fast-paced environment. Responsibilities: • Guide customers through the online payment platform, including one-time payments and recurring payment setup. • Clarify billing and payment process updates for customers and answer questions related to account changes. • Investigate payment or invoice concerns, resolve routine issues, and route more complex matters to the appropriate team. • Support billing activities by assisting with accounts receivable inquiries, reconciliation questions, and credit-related account concerns. • Maintain accurate records of customer conversations, account adjustments, and completed resolutions within company systems. • Partner with teams across financial services, billing, credit, sales, operations, and customer experience to address customer needs effectively. • Manage challenging interactions with patience and care while working toward practical solutions. • Identify recurring service issues or process gaps and share trends with leadership for follow-up. • Assist customers during the move from BillTrust to the MyIWS payment solution by explaining updates and providing portal support.
2026-09-17T00:00:00Z

Customer Service Representative

Wall Township, New Jersey
onsite
Temporary / Contract
19 - 20 USD / Hourly
We are seeking customer-focused and professional Call Center Representatives to join a busy team in Wall Township, NJ. In this role, you will serve as the first point of contact for customers, handling inbound and outbound calls, answering inquiries, resolving issues, and providing exceptional service. This is an excellent opportunity for individuals with strong communication skills who thrive in a fast-paced, high-volume call center environment. Responsibilities<ul><li>Handle a high volume of inbound and outbound customer calls professionally and efficiently.</li><li>Respond to customer inquiries regarding products, services, accounts, and general requests.</li><li>Accurately document customer interactions and update information within company systems.</li><li>Research and resolve customer concerns while providing timely follow-up when needed.</li><li>Process requests, orders, and account updates with a high degree of accuracy.</li><li>Meet productivity, quality, and customer service performance metrics.</li><li>Collaborate with internal departments to address customer needs and resolve escalated issues.</li><li>Maintain confidentiality and adhere to company policies and procedures.</li></ul>
2026-09-11T00:00:00Z

Customer Service Representative

Parsippany, New Jersey
onsite
Permanent / Full Time
50000 - 60000 USD / Yearly
A growing service organization in Parsippany NJ is seeking a Customer Service Coordinator to join its customer service and dispatch support team. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys helping customers, and can effectively manage multiple priorities throughout the day. Responsibilities<ul><li>Handle incoming customer calls, emails, and service requests</li><li>Communicate appointment updates, schedule changes, and technician information</li><li>Support dispatch operations by gathering and maintaining accurate service information</li><li>Document customer interactions and service details within company systems</li><li>Follow up on open customer matters and ensure timely resolution</li><li>Coordinate with dispatch, technicians, and internal departments to support daily operations</li><li>Maintain accuracy and organization while managing a high volume of activity</li></ul>
2026-09-15T00:00:00Z

Customer Service Representative

Jersey City, New Jersey
onsite
Temporary / Contract
18.05 - 20.9 USD / Hourly
We are looking for a Customer Service Representative to support a fast-paced organization in the gaming industry based in Jersey City, New Jersey. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, handling high call volumes, and providing accurate support with care and attention to detail. The person in this role will serve as a key point of contact for inbound inquiries while also assisting with outbound communication and precise order-related updates. Responsibilities: • Respond to incoming customer calls promptly and provide clear, courteous assistance for a wide range of service-related questions. • Make outbound calls as needed to follow up on requests, confirm details, and help resolve open customer issues. • Enter and update customer orders with a high level of accuracy while ensuring records remain complete and current. • Address customer concerns efficiently by identifying needs, explaining available solutions, and guiding each interaction toward resolution. • Maintain detailed documentation of conversations, actions taken, and next steps to support service continuity. • Handle call center interactions in a detail-oriented manner while meeting expected service levels and quality standards. • Coordinate with internal teams when necessary to escalate issues and ensure timely customer support. • Contribute to a positive customer experience by communicating clearly, managing multiple requests, and staying organized throughout the workday.
2026-09-22T00:00:00Z

Customer Service Representative

Pittsburgh, Pennsylvania
onsite
Temporary to Hire
20 - 22 USD / Hourly
We are looking for a Customer Service Representative to join a team in a contract-to-permanent capacity. This position is ideal for someone who thrives in a fast-moving service environment, communicates with confidence, and is committed to helping customers resolve a wide range of account and digital banking questions. The role requires schedule flexibility, including late evenings, weekends, and some holidays, with permanent hours and a weekday training period during the first 90 days. Responsibilities: • Handle incoming customer inquiries related to refunds, payment disputes, payoff information, account updates, complaints, stop payment requests, and credit card limit review requests. • Assist customers with basic online and mobile banking support, including password assistance, bill payment questions, and general navigation issues. • Serve as a connection point between branch teams and customers by taking ownership of service requests and helping drive timely resolution. • Capture and communicate customer feedback to support service improvements and represent the customer perspective effectively. • Deliver attentive, empathetic support on inbound calls while building positive long-term customer relationships. • Maintain accurate handling of account-related requests and complete assigned service tasks in accordance with established procedures. • Support additional service initiatives and department projects as directed by leadership. • Work a rotating schedule that may include evenings, weekends, and select holidays based on business needs.
2026-09-18T00:00:00Z

333 results for Medical Customer Service jobs