4 results for Help Desk in Morrisville, NC

Service Delivery Manager

Raleigh, NC
onsite
Permanent
90000.00 - 100000.00 USD / Yearly
We are looking for a dedicated Tech Support Manager to oversee IT Service Desk operations in our communications-focused organization based in Raleigh, North Carolina. In this role, you will lead a team of technicians, ensuring excellent customer service, efficient ticket management, and effective knowledge-sharing practices. The ideal candidate will have a hands-on approach, strong technical expertise, and proven leadership skills to mentor staff and enhance overall service delivery. Responsibilities: • Lead and manage the IT Service Desk team, ensuring efficient handling of support requests and maintaining high service quality. • Develop and implement strategies to keep user PCs secure, updated, and performing optimally. • Mentor and train team members to enhance their technical skills and attention to detail. • Conduct regular team meetings, performance reviews, and escalate incidents when necessary. • Build strong relationships with stakeholders and align IT service delivery to meet business needs. • Oversee PC inventory, including asset management, lifecycle planning, and procurement processes. • Ensure timely resolution of hardware and software issues, including patch management. • Monitor and improve team metrics, KPIs, and customer satisfaction surveys to drive service excellence. • Collaborate with other departments, including cybersecurity and IT leadership, to optimize operations. • Stay updated on industry trends and recommend improvements to tools, processes, and service strategies.
2026-03-04T22:48:43Z

Office Manager

Rolesville, NC
onsite
Temporary
20.00 - 21.00 USD / Hourly
We are looking for a dedicated Office Manager to join our team in Rolesville, North Carolina. This contract position plays an essential role in supporting local government operations by managing administrative tasks, handling payments, and delivering exceptional customer service to the community. If you thrive in a dynamic environment and enjoy interacting with the public, this opportunity may be perfect for you. Responsibilities: • Process payments accurately for town services, fees, and programs. • Deliver outstanding customer service by addressing inquiries and resolving concerns with care and efficiency. • Direct visitors to appropriate departments based on their needs and provide accurate information. • Perform administrative tasks such as organizing supplies, preparing mailings, and handling clerical duties. • Keep detailed records of transactions and ensure compliance with payment procedures. • Adapt quickly to new processes and workflows in a fast-paced environment. • Ensure accuracy and attention to detail in all administrative and financial duties. • Collaborate with team members to support the smooth operation of Town Hall. • Maintain a welcoming and attentive front desk environment for visitors and staff. • Assist with accounts payable and other financial-related activities as needed.
2026-03-12T17:33:41Z

Customer Service Representative

Raleigh, NC
onsite
Contract / Temporary to Hire
22.00 - 24.00 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Raleigh, North Carolina. This role involves managing inbound calls and ensuring that each call is properly analyzed and routed to the appropriate division for further action. Responsibilities:• Handle a high volume of inbound calls, averaging 20-30 calls daily, and input detailed information into the system.• Assess incoming calls for validity and relevance, determining whether they require further investigation.• Direct calls to the appropriate divisions for follow-up, ensuring a seamless transfer process.• Archive closed cases into the case library for future reference and audits.• Collaborate with managers to review and finalize cases that do not require immediate action.• Analyze each call to identify potential fraud, abuse, or waste related to taxpayer funds.• Maintain professionalism and accuracy when handling sensitive information.• Support operational efficiency by adhering to established procedures and workflows.
2026-03-05T16:29:03Z

Senior Director of Operations

Raleigh, NC
onsite
Permanent
170000.00 - 180000.00 USD / Yearly
We are looking for an experienced and strategic Senior Director of Operations to join our team in Raleigh, North Carolina. This role will oversee key organizational functions, driving operational excellence and aligning processes with strategic goals. The ideal candidate will play a pivotal role in ensuring efficiency, innovation, and growth across various departments, including facilities, HR, and product management. Responsibilities: • Manage and oversee day-to-day operations, ensuring all processes align with organizational goals and run efficiently. • Lead and improve key operational areas such as facilities, event planning, product management, and HR. • Drive strategic initiatives, including process improvement, efficiency enhancements, and integration of AI technologies into workflows. • Establish and monitor KPIs related to operational performance and financial metrics. • Provide leadership and oversight for a training facility, focusing on innovation, increased utilization, and sales growth. • Collaborate with marketing teams to support sales strategies and achieve organizational objectives. • Develop and implement strategic plans to support long-term growth and operational scalability. • Partner with leadership on talent management strategies to attract and retain top-tier professionals. • Ensure office operations are optimized to meet organizational needs and goals. • Assess and implement innovative solutions to address emerging business challenges and opportunities.
2026-02-13T16:23:42Z