7 results for Help Desk Analyst in Towson, MD

Help Desk Analyst I

Herndon, VA
onsite
Temporary
20.9 - 24.2 USD / Hourly
We are looking for a dedicated Help Desk Analyst I to join our team on a long-term contract basis in Reston, Virginia. This position involves providing technical support for hardware and software issues, as well as troubleshooting basic network problems. The ideal candidate will have a proactive approach to resolving tickets and ensuring smooth IT operations. Responsibilities: • Respond to and resolve day-to-day technical support requests, including hardware and software-related issues. • Troubleshoot Wi-Fi connectivity problems and provide efficient solutions. • Manage password resets and assist users with account recovery. • Perform light Active Directory tasks, such as user account modifications. • Triage and escalate complex tickets to higher-level support teams. • Maintain detailed records of support activities and ticket resolutions. • Assist in diagnosing and resolving basic networking issues. • Provide exceptional customer service while addressing user concerns. • Identify recurring issues and suggest improvements to prevent future occurrences. • Collaborate with team members to ensure seamless IT operations across the organization.
2026-02-26T00:00:00Z

Help Desk/Desktop Support Analyst

Emigsville, PA
onsite
Permanent
80000 - 120000 USD / Yearly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Emigsville, Pennsylvania. This role requires expertise in Infor Syteline, Factory Track, and advanced reporting tools, as well as a strong background in system administration and troubleshooting. The ideal candidate will be dedicated to providing reliable technical support and developing solutions that enhance business processes. Responsibilities: • Administer and maintain Infor Syteline multi-tenant and multisite environments, ensuring optimal performance and reliability. • Provide direct support and troubleshooting for Factory Track, including ShopFloor and mobility applications. • Develop and manage Infor Birst spaces and dashboards, utilizing Syteline data through Infor Datalake for advanced reporting. • Create custom reports and flexforms in Syteline, using compiled assemblies to meet organizational needs. • Oversee system administration for Infor and Syteline, including finite supply chain and user support. • Develop solutions using Mongoose, including stored procedures and custom methods, to address specific business requirements. • Design and implement new forms, scripts, and methods in Syteline's Event System to streamline processes. • Administer Rhythm eComm systems, including credit card integration for Syteline. • Collaborate with teams to ensure effective system functionality and resolve technical issues promptly.
2026-03-12T00:00:00Z

Deskside Support Technician

Washington, DC
onsite
Temporary
38.43 - 38.43 USD / Hourly
We are seeking an experienced Deskside Support Technician (Tier II) to provide high‑quality technical support across multiple Federal offices. This role supports critical agency operations by ensuring reliable workstation performance, rapid issue resolution, and exceptional customer engagement for both standard users and senior leadership.The ideal candidate brings strong Tier II troubleshooting skills, deep familiarity with Windows enterprise environments, and the ability to deliver timely, professional support in a customer‑focused, mission‑driven setting. This position requires working independently across multiple buildings, prioritizing tickets based on urgency and impact, and maintaining meticulous documentation in an ITSM system. Key Responsibilities:· Provide deskside support for DOJ users, responding to dispatched tickets and walk-up issues with professionalism and urgency.· Perform break/fix repair on laptops, desktops, and related hardware, including hard drive and battery replacements.· Install and configure specialty software applications not distributed through SCCM.· Remove or disable devices on the network at the direction of Security.· Troubleshoot and resolve printer issues, including diagnosing hardware faults and installing toner.· Deliver “white glove” support to DOJ senior management and leadership offices with timely, polished, and customer-first execution.· Maintain accurate, up-to-date documentation within the ITSM ticketing system to meet SLA and performance reporting standards.· Work across multiple Washington, DC buildings independently, managing daily priorities without direct oversight.· Support standard DOJ technology environments including Windows 10, Microsoft Office, Exchange/Outlook, and common enterprise productivity tools.
2026-03-03T00:00:00Z

Workday Business / Systems Analyst

Washington, DC
onsite
Temporary
45 - 55 USD / Hourly
Position Overview We are seeking a Workday Business/Systems Analyst to support the implementation, optimization, and ongoing maintenance of Workday applications. This role partners with HR, Finance, and IT teams to gather business requirements, configure Workday solutions, and ensure the system supports organizational processes effectively.Key Responsibilities<ul><li>Serve as the functional and technical liaison between business stakeholders and IT teams for Workday-related initiatives.</li><li>Gather, analyze, and document business and system requirements for Workday enhancements, implementations, and integrations.</li><li>Configure and support Workday modules such as HCM, Recruiting, Payroll, Benefits, Finance, or Time Tracking.</li><li>Assist with Workday implementations, upgrades, and new feature releases.</li><li>Create and maintain Workday reports, dashboards, and data extracts to support business operations and decision-making.</li><li>Troubleshoot system issues, data discrepancies, and user access concerns.</li><li>Support integration efforts between Workday and third-party applications.</li><li>Work with stakeholders to improve business processes and system workflows within Workday.</li><li>Develop documentation, training materials, and user guides to support adoption and system usage.</li></ul>
2026-03-06T00:00:00Z

Workday Business / Systems Analyst

Greenbelt, MD
onsite
Temporary
45 - 55 USD / Hourly
Position Overview We are seeking a Workday Business/Systems Analyst to support the implementation, optimization, and ongoing maintenance of Workday applications. This role partners with HR, Finance, and IT teams to gather business requirements, configure Workday solutions, and ensure the system supports organizational processes effectively.Key Responsibilities<ul><li>Serve as the functional and technical liaison between business stakeholders and IT teams for Workday-related initiatives.</li><li>Gather, analyze, and document business and system requirements for Workday enhancements, implementations, and integrations.</li><li>Configure and support Workday modules such as HCM, Recruiting, Payroll, Benefits, Finance, or Time Tracking.</li><li>Assist with Workday implementations, upgrades, and new feature releases.</li><li>Create and maintain Workday reports, dashboards, and data extracts to support business operations and decision-making.</li><li>Troubleshoot system issues, data discrepancies, and user access concerns.</li><li>Support integration efforts between Workday and third-party applications.</li><li>Work with stakeholders to improve business processes and system workflows within Workday.</li><li>Develop documentation, training materials, and user guides to support adoption and system usage.</li></ul>
2026-03-06T00:00:00Z

Workday Business / Systems Analyst

Kensington, MD
onsite
Temporary
45 - 55 USD / Hourly
Position Overview We are seeking a Workday Business/Systems Analyst to support the implementation, optimization, and ongoing maintenance of Workday applications. This role partners with HR, Finance, and IT teams to gather business requirements, configure Workday solutions, and ensure the system supports organizational processes effectively.Key Responsibilities<ul><li>Serve as the functional and technical liaison between business stakeholders and IT teams for Workday-related initiatives.</li><li>Gather, analyze, and document business and system requirements for Workday enhancements, implementations, and integrations.</li><li>Configure and support Workday modules such as HCM, Recruiting, Payroll, Benefits, Finance, or Time Tracking.</li><li>Assist with Workday implementations, upgrades, and new feature releases.</li><li>Create and maintain Workday reports, dashboards, and data extracts to support business operations and decision-making.</li><li>Troubleshoot system issues, data discrepancies, and user access concerns.</li><li>Support integration efforts between Workday and third-party applications.</li><li>Work with stakeholders to improve business processes and system workflows within Workday.</li><li>Develop documentation, training materials, and user guides to support adoption and system usage.</li></ul>
2026-03-06T00:00:00Z

Operations Analyst

Baltimore, MD
onsite
Permanent
70000 - 85000 USD / Yearly
Our client is looking for an Operations Analyst to join their team in Baltimore, Maryland. The ideal candidate will bring a strong analytical mindset and a detail-oriented approach to financial reporting and operational analysis. This role offers the opportunity to work across multiple departments, including finance, sales, and operations, and contribute to our dynamic and collaborative culture. Responsibilities:• Analyze financial data to create dashboards, forecasts, and sales performance reports that support business decisions.• Utilize advanced Microsoft Excel techniques to manage and interpret large datasets effectively.• Collaborate with finance, sales, and operations teams to address cross-functional challenges and improve processes.• Provide ad hoc financial analysis to support strategic initiatives and operational improvements.• Maintain clear and precise communication with stakeholders across various departments.• Assist in the development and refinement of performance metrics and reporting standards.• Adapt to a fast-paced environment by managing multiple priorities and responsibilities.• Support the implementation or transition to new systems, including Microsoft Dynamics and other related platforms.• Ensure data accuracy and integrity in all reporting and analysis tasks.• Contribute to a positive and engaging workplace culture while driving continuous improvement.
2026-02-10T00:00:00Z