<p>We are looking for a dedicated HIMs Clerk to join our healthcare team in Phoenix, AZ. In this role, you will play a key part in managing medical records, ensuring accurate documentation, and supporting the organization’s operational needs. This is a long-term contract position requiring onsite work Monday through Friday.</p><p><br></p><p>Responsibilities:</p><p>• Perform accurate scanning and indexing of medical records, with a focus on birth certificates.</p><p>• Prepare documents for processing by organizing and verifying their completeness.</p><p>• Maintain compliance with TRICARE and other healthcare regulations during record management.</p><p>• Collaborate with team members to ensure timely and efficient handling of medical records.</p><p>• Address offshore and onsite data management needs as required.</p><p>• Ensure the security and confidentiality of patient information.</p><p>• Utilize electronic systems to support the organization’s medical recordkeeping processes.</p><p>• Assist in resolving discrepancies or issues related to documentation and indexing.</p><p>• Provide support in maintaining the accuracy and accessibility of the hospital’s records system. Robert Half is seeking a detail-oriented Health Information Clerk to support a premier healthcare client in an onsite, metrics-driven role. This contract-to-permanent opportunity is ideal for candidates with prior experience in high-volume records processing and a strong commitment to accuracy, productivity, and compliance. The Health Information Clerk will play a critical role in maintaining the integrity, organization, and accessibility of patient health records.</p><p>Key Responsibilities:</p><ul><li>Accurately image, scan, index, and process clinical documentation in accordance with healthcare and regulatory standards.</li><li>Process birth certificates and related documentation with strict adherence to confidentiality and accuracy requirements.</li><li>Maintain and meet established productivity metrics, including pages scanned per hour and records processed per day.</li><li>Ensure proper organization, labeling, and quality control of electronic and paper medical records.</li><li>Identify and resolve documentation discrepancies while maintaining data integrity.</li><li>Follow HIPAA guidelines and organizational policies to protect patient privacy and sensitive health information.</li><li>Collaborate with internal departments to support timely and efficient medical records workflows.</li></ul><p><br></p><p><br></p>
We are looking for a detail-oriented Medical Records Clerk to join our team on a long-term contract basis in Kingsburg, California. In this role, you will play a vital part in managing and maintaining patient medical records, ensuring compliance with regulations and standards. If you have a strong background in electronic medical record systems and a commitment to accuracy, this position offers an excellent opportunity to contribute your expertise.<br><br>Responsibilities:<br>• Organize and maintain patient medical records with accuracy and confidentiality.<br>• Update and manage electronic medical records using specialized software systems.<br>• Ensure compliance with healthcare regulations and standards in record-keeping practices.<br>• Retrieve and process medical records for authorized personnel and healthcare providers.<br>• Collaborate with healthcare teams to ensure timely access to patient information.<br>• Conduct regular audits of medical records to identify and resolve discrepancies.<br>• Provide support in transitioning between electronic medical record systems when required.<br>• Train staff on best practices for handling and accessing medical records.<br>• Respond promptly to requests for patient information while maintaining data security.<br>• Generate reports and summaries from medical records as needed.
<p>We are looking for a skilled Medical Records Technician to join our team on the coast. This is a Contract position requiring a detail-oriented individual to manage health information efficiently and ensure compliance with industry standards. The role involves working with electronic health record systems and handling sensitive medical data with the utmost care.</p><p><br></p><p>Responsibilities:</p><p>• Process incoming requests for medical records from patients, healthcare providers, legal representatives, and other organizations.</p><p>• Verify the validity of authorizations and ensure compliance with applicable laws and regulations.</p><p>• Retrieve, prepare, and release medical records securely using electronic health record systems such as Epic</p><p>• Maintain strict adherence to confidentiality standards and safeguard protected health information.</p><p>• Address inquiries regarding record requests from patients, third parties, and internal teams in a thorough and timely manner.</p><p>• Manage subpoenas, court orders, and legal documentation requests under the guidance of the compliance manager.</p><p>• Perform quality checks on released information to ensure accuracy and completeness.</p><p>• Collaborate with clinical and administrative teams to resolve issues related to information release.</p><p><br></p>
<p>Join our team as a Medical Collector I and play a crucial role in our revenue cycle operations. The Medical Collector will be the go-to specialist for managing outstanding insurance claims, navigating denials, and ensuring timely and accurate reimbursements. This is a dedicated collections role requiring persistence, attention to detail, and excellent communication as you collaborate with a talented healthcare billing team onsite.</p><p><strong>Key Responsibilities</strong></p><ul><li>Proactively follow up on outstanding insurance claims to secure accurate and prompt payment.</li><li>Investigate denials, prepare and submit persuasive appeals.</li><li>Research and resolve claim rejections and billing discrepancies.</li><li>Manage collections activity for various payer types, including:</li><li>Medicare</li><li>PPO</li><li>HMO</li><li>Workers’ Compensation</li><li>Lien cases</li><li>Review aging reports to identify, prioritize, and follow up on aged accounts.</li><li>Accurately document all collection activities and follow-ups in the billing system.</li><li>Communicate professionally with insurance representatives to resolve payment issues.</li><li>Field inbound patient calls regarding statements and billing inquiries, providing clear and courteous support.</li><li>Partner with internal billing and coding teams to resolve complex claim matters.</li><li>Consistently meet or exceed established productivity and quality standards.</li></ul><p><br></p>
We are looking for a dedicated Healthcare Call Center Representative to join our team in Phoenix, Arizona. In this role, you will play a crucial part in enhancing the patient experience by handling inbound calls with care, professionalism, and efficiency. This is a long-term contract position within the healthcare industry, requiring excellent communication skills and the ability to manage high call volumes in a fast-paced environment.<br><br>Responsibilities:<br>• Respond promptly to all incoming calls, ensuring each caller receives courteous and efficient service.<br>• Operate and maintain proficiency in telecommunications hardware, software, and relevant IT systems.<br>• Address emergency situations by initiating appropriate responses to safety alarms and codes.<br>• Deliver emergency announcements with clarity and urgency when required.<br>• Utilize communication tools effectively while considering the cultural and individual needs of callers.<br>• Assess and route calls accurately, maintaining a high standard of confidentiality and professionalism.<br>• Handle a high volume of calls daily, maintaining efficiency and attention to detail.<br>• Collaborate with team members to ensure smooth operations and exceptional service delivery.<br>• Monitor and escalate critical situations as necessary to ensure patient safety.<br>• Uphold organizational standards and protocols in all interactions.
<p>Are you a people-oriented professional looking to make a real difference in patient care? Our healthcare clinic is seeking a Bilingual Customer Service Representative (CSR) who is passionate about delivering high-quality support to patients and providers. Proficiency in both English and Spanish is required.</p><p><br></p><p>Responsibilities:</p><p>· Schedule patient appointments and verify insurance.</p><p>· Assist bilingual patient check‑ins and check‑outs.</p><p>· Update patient information in EMR systems.</p><p>· Respond to patient inquiries and route messages.</p><p>· Support clinic admin with records and intake forms.</p>
<p>A Healthcare Company is looking for a bilingual Spanish Medical Receptionist to join our team in Los Angeles, California. This role is ideal for someone who thrives in a fast-paced healthcare environment and is dedicated to providing exceptional service to patients. The bilingual Spanish Medical Receptionist role offers the potential for long-term collaboration within a supportive and detail oriented setting.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>• Welcome patients and visitors warmly, ensuring communication is clear and detail oriented in both English and Spanish.</p><p>• Confirm insurance details, collect copayments, and verify the completion of necessary patient forms.</p><p>• Support the patient intake and check-out processes, ensuring accurate data entry and record-keeping.</p><p>• Collaborate with clinical staff to streamline office operations and maintain efficient patient flow.</p><p>• Manage requests for medical records, including scanning and filing documents as needed.</p><p>• Provide administrative assistance such as handling correspondence, faxing, and overseeing office supply inventory.</p><p>• Uphold patient confidentiality and comply with healthcare regulations and organizational policies</p><p><br></p><p><strong>Benefits:</strong> Medical, Dental and Vision Insurance. 401K Retirement, Sick Time Off and Tuition Reimbursement.</p>
<p>We are seeking a Medical Customer Service Specialist to serve as the main point of contact for patients and healthcare providers. In this position, you will help ensure a positive experience for patients by answering inquiries, addressing concerns, verifying information, and supporting the routine operations of a medical office or healthcare setting.</p><p><br></p><p><strong>Schedule</strong>: Monday through Friday, 8:00 a.m. – 5:00 p.m.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Deliver prompt, professional assistance to patients via phone, email, and in person</li><li>Manage patient registration, appointment scheduling, and insurance eligibility confirmation</li><li>Respond accurately to questions regarding billing, claims, and account matters</li><li>Maintain compliance with HIPAA regulations to safeguard patient information</li><li>Collaborate with clinical and administrative staff to coordinate patient services and communication</li><li>Document all interactions and track issues to ensure timely follow-up and resolution</li><li>Provide information to patients regarding office procedures, available services, and next steps</li></ul><p><br></p>
<p>A Healthcare Company in Glendale is looking for a skilled and compassionate Bilingual Armenian Medical Receptionist. The Bilingual Armenian Medical Receptionist role offers an opportunity to work in a dynamic healthcare environment while providing essential support to patients and staff. The ideal candidate will be bilingual in Armenian and English, ensuring effective communication and exceptional service to our diverse patient population.</p><p><br></p><p>Responsibilities:</p><p>• Welcome patients and visitors with professionalism, ensuring they feel comfortable and well-informed.</p><p>• Verify insurance details, collect copayments, and ensure all necessary forms and documentation are completed accurately.</p><p>• Manage patient intake and check-out processes, including precise data entry into the healthcare system.</p><p>• Collaborate with clinical staff to facilitate efficient office operations and timely patient flow.</p><p>• Handle requests for medical records, including scanning, filing, and ensuring secure storage.</p><p>• Provide administrative assistance such as managing correspondence, faxing, and maintaining office supplies.</p><p>• Uphold patient confidentiality and adhere to healthcare regulations at all times.</p>
<p>We are looking for a bilingual Korean Medical Receptionist to join a dynamic healthcare team in Los Angeles, California. This role is ideal for someone who thrives in a fast-paced medical environment and is dedicated to providing exceptional patient care. This Bilingual Korean Medical Receptionist role allows you to grow professionally while contributing to the smooth operation of the clinic.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>• Welcome patients and visitors with professionalism and ensure effective communication in both Korean and English.</p><p>• Verify insurance details, collect payments, and confirm the completion of necessary patient documentation.</p><p>• Support patient registration and check-out processes, ensuring accurate and timely data entry.</p><p>• Collaborate with clinical staff to maintain efficient workflows and patient scheduling.</p><p>• Handle requests for medical records, including scanning, filing, and ensuring confidentiality.</p><p>• Manage administrative tasks such as correspondence, faxing, and maintaining office supplies.</p><p>• Uphold patient privacy and comply with healthcare regulations and policies.</p><p>• Assist with coordinating office operations to ensure a seamless patient experience.</p><p><br></p><p><strong>Benefits:</strong> Medical, Dental and Vision Insurance. 401K Retirement, Sick Time Off and Tuition Reimbursement.</p>
<p>We are looking for a dedicated Medical Assistant to join our team in Walnut Creek, California. In this contract position, you will play a key role in supporting patient care and administrative tasks in a fast-paced medical environment. The ideal candidate will possess strong organizational skills, a proactive mindset, and the ability to manage multiple priorities effectively.</p><p><br></p><p>Responsibilities:</p><p>• Assist with patient intake, registration, and scheduling appointments efficiently.</p><p>• Handle insurance authorization requests and ensure timely submission of necessary documentation.</p><p>• Maintain accurate medical records and ensure patient information is updated in the system.</p><p>• Support administrative tasks, including patient check-ins and eligibility verification.</p><p>• Coordinate with healthcare providers to submit orders and manage prior authorizations.</p><p>• Triage multiple tasks during clinic hours, ensuring smooth operations and patient satisfaction.</p><p>• Address and resolve challenges promptly, demonstrating problem-solving skills.</p><p>• Uphold integrity and professionalism when dealing with sensitive patient information.</p><p>• Ensure consistent attendance and punctuality to support clinic operations.</p><p>• Collaborate with team members to maintain a high standard of care and service.</p><p><br></p><p>If you are interested in this role please apply now and call us at (510)470-7450</p>
<p>We are looking for a skilled Medical Billing Specialist to join our team in Fayetteville, North Carolina. In this long-term contract position, you will play a vital role in ensuring accurate billing procedures and supporting the financial operations of a local healthcare facility. This opportunity is ideal for individuals with a strong background in medical billing who are committed to maintaining high standards of professionalism and efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Process medical billing claims accurately and efficiently to ensure timely reimbursement.</p><p>• Review and verify essential patient information and insurance details before submitting claims.</p><p>• Investigate and resolve billing discrepancies to ensure smooth operations.</p><p>• Collaborate with healthcare staff to clarify billing issues and improve processes.</p><p>• Maintain up-to-date knowledge of billing codes, insurance policies, and regulations.</p><p>• Generate detailed billing reports to track revenue and identify trends.</p><p>• Communicate effectively with insurance companies to address denied claims or appeals.</p><p>• Ensure confidentiality and security of patient billing records.</p><p>• Assist in optimizing billing workflows to enhance overall productivity.</p>
<p>Join our dynamic healthcare team as a Medical Denials Specialist and play a key role in resolving denied medical claims efficiently and accurately.</p><p><br></p><p>Schedule: Monday–Friday, 8:00 am – 5:00 pm</p><p><br></p><p>Key Responsibilities:</p><ul><li>Review insurance denial notifications and conduct thorough research to resolve outstanding claims issues.</li><li>Analyze denial patterns and root causes, recommending process enhancements to prevent future occurrences.</li><li>Communicate directly with insurance payers to troubleshoot and expedite claim resolutions.</li><li>Prepare, document, and submit appeals for denied claims.</li><li>Work closely with billing teams, healthcare providers, and insurance companies to ensure smooth claims management.</li><li>Stay informed on payer guidelines and current healthcare compliance regulations.</li><li>Consistently maintain adherence to HIPAA requirements and internal policies.</li></ul><p><br></p>
<p>We are looking for a bilingual Spanish Medical Receptionist to join a dynamic healthcare team in Los Angeles, California. This role is ideal for someone who thrives in a fast-paced medical environment and is dedicated to providing exceptional patient care. This Bilingual Spanish Medical Receptionist role allows you to grow professionally while contributing to the smooth operation of the clinic.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>• Welcome patients and visitors with professionalism and ensure effective communication in both Spanish and English.</p><p>• Verify insurance details, collect payments, and confirm the completion of necessary patient documentation.</p><p>• Support patient registration and check-out processes, ensuring accurate and timely data entry.</p><p>• Collaborate with clinical staff to maintain efficient workflows and patient scheduling.</p><p>• Handle requests for medical records, including scanning, filing, and ensuring confidentiality.</p><p>• Manage administrative tasks such as correspondence, faxing, and maintaining office supplies.</p><p>• Uphold patient privacy and comply with healthcare regulations and policies.</p><p>• Assist with coordinating office operations to ensure a seamless patient experience.</p><p><br></p><p><strong>Benefits:</strong> Medical, Dental and Vision Insurance. 401K Retirement, Sick Time Off and Tuition Reimbursement.</p>
<p>Robert Half is hiring a compassionate, detail‑accurate <strong>Patient Services Representative</strong> for a well‑regarded <strong>multi‑site healthcare group</strong> serving <strong>Encinitas and Escondido</strong>. You’ll deliver top‑tier front‑desk service—greeting patients, verifying insurance, scheduling, and ensuring a smooth visit from check‑in to check‑out. If you enjoy helping people and keeping a medical office humming, this is a great fit.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Provide warm, professional <strong>front desk</strong> reception; verify IDs, insurance, and demographics.</li><li>Manage <strong>multi‑provider scheduling</strong>, referrals, prior auth coordination, and wait‑list optimization.</li><li>Handle <strong>check‑in/check‑out</strong>, copay collection, charges, and basic patient account questions.</li><li>Update EMR records, scan documents, and maintain HIPAA‑compliant files.</li><li>Coordinate with clinical teams to prioritize urgent adds, procedure prep, and follow‑ups.</li><li>Educate patients on portal use, pre‑visit instructions, and post‑care steps.</li><li>Resolve issues with empathy; escalate billing or clinical questions to the right team quickly.</li><li>Support daily close: batch reconciliation, end‑of‑day reports, and next‑day schedule accuracy.</li></ul>
<p>We are looking for an experienced Medical Biller/Collections Specialist to join our team on a long-term contract basis. This position is located in Mt Laurel Township, New Jersey, and offers an opportunity to contribute your expertise in medical billing and collections while ensuring compliance with Medicare and Medicaid regulations. If you have a strong background in billing and appeals, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Accurately process medical billing for Medicare and Medicaid claims, ensuring compliance with regulatory standards.</p><p>• Handle accounts receivable tasks, including tracking and resolving outstanding balances.</p><p>• Investigate and manage medical denials, implementing solutions to ensure proper claim resolution.</p><p>• Prepare and submit medical appeals to recover denied or underpaid claims.</p><p>• Conduct hospital billing operations, maintaining accuracy and consistency in documentation.</p><p>• Communicate with insurance providers to address claim discrepancies and secure timely reimbursements.</p><p>• Maintain detailed records of billing and collection activities for auditing purposes.</p><p>• Collaborate with healthcare providers and administrative teams to streamline billing processes.</p><p>• Identify opportunities to improve efficiency within the billing and collections workflow.</p><p>• Provide regular updates on accounts and collections to management.</p>
We are looking for a detail-oriented Medical Billing Specialist to join our team on a long-term contract basis. In this role, you will play a crucial part in ensuring accurate billing processes, verifying insurance coverage, and supporting financial counselors in assessing patient financial responsibilities. This position is based in Nashville, Tennessee, and offers an opportunity to contribute to the healthcare industry.<br><br>Responsibilities:<br>• Confirm patient eligibility and collaborate closely with the front desk and authorization team to ensure billing accuracy.<br>• Distinguish between various insurance contracts and payer systems, including Medicare, Medicaid, and private insurance.<br>• Communicate effectively with insurance companies to determine coverage details and resolve discrepancies.<br>• Verify patient insurance information and relay necessary data to Patient Financial Counselors for financial responsibility assessments.<br>• Utilize tools such as Availity to process claims efficiently and maintain organized records.<br>• Handle medical claims, coding, and collections with precision to support revenue cycle processes.<br>• Ensure accurate processing of copays and deductions to minimize errors.<br>• Stay updated on healthcare billing regulations and compliance requirements.<br>• Provide support in resolving billing issues and addressing patient inquiries.<br>• Collaborate with team members to improve workflows and optimize billing practices.
<p>We are looking for a dedicated Sr. Medical Customer Service Representative to join our team in Kailua, Hawaii. The Sr. Medical Customer Service Representative is a contract position, you will provide critical administrative and customer support for our Home Health department, ensuring patients receive seamless care and assistance. This role involves handling various inquiries, processing referrals, and maintaining accurate documentation to enhance operational efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming calls from members and healthcare providers, offering accurate information regarding medical, dental, vision, and prescription drug claims.</p><p>• Document all interactions and maintain detailed records of calls and inquiries.</p><p>• Process and review referrals and pre-certification requests, verifying benefits and eligibility.</p><p>• Input referral and pre-certification data into the computer system with precision.</p><p>• Research and address rejected or erroneous claims, forwarding corrections as necessary.</p><p>• Collaborate with the claims department to facilitate smooth claim adjudication.</p><p>• Analyze medical records and referral information to support accurate processing.</p><p>• Ensure compliance with organizational policies regarding vaccinations and safety standards.</p><p>• Perform other administrative duties as assigned to support departmental operations.</p><p>• Maintain knowledge of healthcare plans and benefit provisions to assist with member inquiries.</p>
We are looking for a dedicated Release of Information Specialist to join our team in Cooperstown, New York. In this long-term contract position, you will play a vital role in managing patient health information while ensuring compliance with organizational and regulatory standards. This role requires professionalism, attention to detail, and strong customer service skills to support healthcare operations effectively.<br><br>Responsibilities:<br>• Process requests for patient health information and ensure timely release to authorized parties.<br>• Maintain accurate records of all information requests and document actions taken.<br>• Collaborate with a team of specialists to ensure seamless handling of health information requests.<br>• Perform scanning, photocopying, and electronic documentation tasks to manage patient records efficiently.<br>• Verify the authenticity of information requesters and ensure compliance with privacy regulations.<br>• Respond to inquiries professionally via email, voicemail, and other communication channels.<br>• Utilize electronic document management systems to organize and retrieve information effectively.<br>• Support the processing of disability claims and handle related documentation.<br>• Ensure adherence to healthcare standards and protocols for information handling.<br>• Monitor queues for incoming requests and prioritize tasks accordingly.
<p>We are looking for a detail-oriented Medical Administrator to join our team on a contract basis in San Mateo, California. This role requires proficiency in medical terminology and administrative tasks to ensure smooth operations in a healthcare setting. The ideal candidate will possess a strong ability to manage patient records, appointments, and insurance verification processes.</p><p><br></p><p>Responsibilities:</p><p>• Verify patient insurance coverage and eligibility to ensure smooth billing processes.</p><p>• Schedule patient appointments efficiently and maintain accurate records in electronic medical systems.</p><p>• Manage patient billing and payment documentation with attention to detail.</p><p>• Utilize electronic medical records, such as EpiCare Inpatient, to update and maintain patient data.</p><p>• Ensure patients are checked in and out seamlessly during appointments.</p><p>• Handle patient scheduling and communicate appointment details effectively.</p><p>• Provide support in maintaining compliance with healthcare regulations and standards.</p><p>• Collaborate with healthcare professionals to streamline administrative workflows.</p><p>• Assist in maintaining accurate patient records by applying knowledge of medical terminology.</p><p>• Address inquiries from patients and staff regarding scheduling and administrative procedures.</p><p><br></p><p>If you are interested in the role please apply and call us at (510) 470-7450</p>
<p>A Hospital in Los Angeles is in the need of a Medical Billing Support Services Associate to join its healthcare team in Los Angeles. In this role, the Medical Billing Support Services Associate will play a crucial part in ensuring the accurate processing of cash receipts, managing patient eligibility reviews, and resolving recoupment statuses. The Medical Billing Support Services Associate must have strong background in medical billing and a commitment to excellence.</p><p>(This position will be a hybrid/remote role) </p><p><br></p><p>Responsibilities:</p><p>• Process cash receipts from both automated and manual payers, ensuring compliance with established procedures.</p><p>• Research and analyze unposted or unapplied cash to facilitate timely resolution and posting.</p><p>• Investigate unapplied cash receipts and escalate issues to supervisors when necessary.</p><p>• Reverse balances and adjust credits or debits to correct billing errors and payment applications.</p><p>• Review correspondence related to refunds or recoupments, taking appropriate actions such as issuing refund requests or submitting disputes.</p><p>• Evaluate credit balances and issue refunds to payers in an accurate and timely manner.</p><p>• Collaborate with Finance and other Revenue Cycle departments to streamline cash posting, balancing, and reconciliation processes.</p><p>• Address issues related to payment postings or refunds and communicate updates to management.</p><p>• Cross-train in billing processes, including charge entry, insurance eligibility verification, and resolving billing edits.</p><p>• Assist with special projects assigned by leadership, such as audits, payer compliance reviews, and case-specific billing and collections.</p>
<p>Our company is seeking a detail-oriented Medical Charge Entry Specialist to join our healthcare team. In this critical role, you will be responsible for accurately entering patient charges, verifying data, and supporting the revenue cycle process. Your expertise and precision will help ensure accurate billing and timely reimbursement for healthcare services.</p><p><br></p><p><strong>Hours:</strong> Monday - Friday 8am - 5pm</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Accurately enter patient charges and relevant billing information into medical billing systems</li><li>Review patient documentation to ensure proper coding and data integrity</li><li>Verify insurance and demographic details for completeness and accuracy</li><li>Resolve discrepancies and communicate with medical staff to clarify documentation as needed</li><li>Work closely with billing and coding teams to ensure timely processing of claims</li><li>Maintain strict confidentiality and comply with HIPAA regulations</li><li>Meet established productivity and quality benchmarks</li></ul><p><br></p>
<p>We are looking for an experienced analyst to join our team. This role is responsible for shaping, enhancing, and advocating for the end-to-end consumer experience across digital and telephonic channels within pharmacy benefit and healthcare services. Leverage Voice-of-the-Customer insights, operational data, and market research to identify experience gaps and define strategic improvements aligned to business priorities.</p><p><br></p><p>Responsibilities:</p><ul><li>Lead experience analytics and research by analyzing Voice of Customer data, surveys, market research, and operational insights to identify consumer pain points and improvement opportunities.</li><li>Define measurable success metrics to evaluate outcomes and effectiveness of experience initiatives, supporting retention, satisfaction, and growth.</li><li>Partner cross-functionally with senior leaders across Operations and Capability teams to align experience strategies with annual and long-term business objectives.</li><li>Translate consumer needs into clear business and system requirements, developing data-driven business cases aligned to P& L priorities.</li><li>Design and optimize end-to-end consumer experiences across channels to ensure seamless, consistent interactions.</li><li>Visualize and communicate complex journeys, insights, and recommendations through presentations, journey maps, and process documentation tailored to diverse stakeholder audiences.</li></ul>
<p>We are transforming digital healthcare experiences—from enterprise SaaS platforms to patient‑facing social media engagement. To support our growth, we are hiring <strong>two Product Business Analysts</strong>, each focused on a unique product area:</p><ol><li><strong>Healthcare SaaS Product Business Analyst</strong></li><li><strong>Healthcare Social Media / Instagram Product Business Analyst</strong></li></ol><p>If you're data-driven, passionate about solving problems, and thrive at the intersection of technology, healthcare, and user experience, we’d love to meet you.</p><p><br></p><p><strong>Role 1: Product Business Analyst — Healthcare SaaS</strong></p><p>As the Product Business Analyst supporting our Healthcare SaaS platform, you’ll partner closely with engineering, implementation, customer success, and clinical teams to build and enhance core product features. You’ll analyze product performance using KPIs, translate business needs into actionable requirements, and support delivery in an Agile/Scrum environment.</p><p><strong>Ideal for someone who has:</strong></p><ul><li>Experience with B2B HealthTech, EMR, Medicare, or workflow automation</li><li>Strong analytical skills and familiarity with data-driven decision-making</li><li>Comfort translating complex technical concepts for non-technical end users</li></ul><p><strong> Role 2: Product Business Analyst — Healthcare Social Media / Instagram</strong></p><p>This analyst will support our consumer-facing healthcare engagement products. You’ll help shape digital content features, improve user engagement funnels, and work with marketing and creative teams to optimize Instagram-driven experiences.</p><p><strong>Ideal for someone who has:</strong></p><ul><li>Experience working with social media insights, KPIs, and content performance analytics</li><li>Understanding of patient engagement, health education content, or regulated digital communication</li><li>A strong sense for data-driven design, UX experimentation, and engagement optimization</li></ul><p> <strong>What You’ll Do (Both Roles)</strong></p><ul><li>Translate business needs and customer insights into user stories, workflows, and acceptance criteria</li><li>Use <strong>KPIs and data-driven design principles</strong> to inform product decisions</li><li>Collaborate with engineering, design, marketing, and operations in an <strong>Agile/Scrum environment</strong></li><li>Communicate technical requirements in a way that resonates with <strong>non-technical stakeholders</strong></li><li>Analyze product usage data and recommend enhancements based on trends and measurable outcomes</li><li>Maintain an organized and prioritized product backlog</li><li>Support roadmap planning, release readiness, and continuous improvement initiatives</li></ul><p><br></p>
<p>We are looking for an experienced Senior Director of Patient Access to lead and oversee all aspects of patient registration, admissions, scheduling, insurance verification, and other front-end revenue cycle operations. Based in Roanoke, Virginia, this role is critical to ensuring operational efficiency, compliance with healthcare regulations, and delivering an exceptional patient experience. The ideal candidate will have a proven track record in healthcare administration and a passion for optimizing processes to support financial health and patient engagement.</p><p><br></p><p>Responsibilities:</p><p>• Direct and manage the operations of the Patient Access department, including registration, admissions, scheduling, insurance verification, and switchboard services.</p><p>• Develop and enforce policies and procedures to ensure accurate patient data collection and adherence to healthcare regulations.</p><p>• Lead training programs, staff development initiatives, and performance evaluations for department staff.</p><p>• Establish and monitor key performance metrics to evaluate patient flow, financial clearance, and customer service standards.</p><p>• Collaborate with revenue cycle, clinical, and IT teams to enhance patient registration processes and improve overall experience.</p><p>• Implement strategies to drive patient engagement and support digital health initiatives, including telemedicine access.</p><p>• Address and resolve escalated patient or provider concerns related to registration and access issues.</p><p>• Oversee departmental budget and resource allocation to optimize efficiency and reduce costs.</p><p>• Ensure compliance with value-based care models, data security protocols, and documentation standards.</p><p>• Prepare and present comprehensive reports on department performance to senior leadership.</p>