We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in a healthcare environment in Philadelphia, Pennsylvania. This is a Contract position focused on maintaining reliable workstation performance, resolving desktop-related issues, and delivering responsive support across Windows-based systems. The ideal candidate brings practical experience with hardware troubleshooting, account administration, and desktop imaging while ensuring a smooth day-to-day technology experience for staff.<br><br>Responsibilities:<br>• Provide technical assistance for desktop computers, workstations, and peripheral devices, diagnosing issues and restoring functionality in a timely manner.<br>• Install, configure, and support Windows 10 systems to ensure consistent performance, security, and usability for end users.<br>• Manage user accounts and access requests within Active Directory, including password resets, permissions updates, and basic account maintenance.<br>• Perform desktop imaging, system setup, and equipment deployment for new and existing employees across the organization.<br>• Troubleshoot hardware-related problems involving PCs, monitors, docking stations, printers, and other end-user equipment.<br>• Document support activities, recurring issues, and resolution steps to improve service efficiency and knowledge sharing.<br>• Coordinate device replacements, software installations, and workstation upgrades in alignment with operational needs.<br>• Escalate complex incidents when necessary and collaborate with broader IT teams to achieve timely resolution.
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for a healthcare organization in Bethlehem, Pennsylvania. This Long-term Contract position supports day-to-day end user needs by resolving technology issues, managing access in a hybrid Active Directory and Azure environment, and preparing equipment for new and existing staff. The ideal candidate brings a service-focused approach, solid troubleshooting ability, and comfort working with Windows systems, Office 365, and help desk tools.<br><br>Responsibilities:<br>• Deliver first-line technical support for computer, software, and connectivity issues affecting employees.<br>• Diagnose and address problems involving Windows operating systems, Office 365 applications, and related workplace technology.<br>• Administer user access tasks in Active Directory and Azure AD, including password assistance and account setup or removal.<br>• Prepare, deploy, and configure desktops, laptops, and mobile devices for staff use.<br>• Support employee onboarding and offboarding by coordinating device readiness and system access.<br>• Record incidents, troubleshooting steps, and outcomes accurately within the service desk platform.<br>• Route advanced or unresolved issues to senior IT team members when additional expertise is required.<br>• Track and maintain inventory levels for IT hardware, peripherals, and support supplies.<br>• Balance multiple incoming requests effectively while meeting service expectations and deadlines.<br>• Participate in assigned training and assist with additional support duties aligned with the needs of the IT team.
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support and contribute to daily IT operations for a growing team in West Chester, Pennsylvania. This Long-term Contract position is ideal for someone who enjoys solving user issues, maintaining stable technology environments, and supporting a broad range of desktop and infrastructure needs. The role combines front-line end-user assistance with routine administrative and operational work across core IT systems.<br><br>Responsibilities:<br>• Deliver in-person and remote technical assistance for employees experiencing hardware, software, login, or network-related issues.<br>• Handle support requests across multiple escalation levels, ensuring tickets are documented, prioritized, and resolved with professionalism and urgency.<br>• Maintain user accounts and access within Active Directory, including updates to permissions, group membership, and account settings.<br>• Review system notifications and help investigate operational issues affecting desktops, servers, or connectivity.<br>• Assist with scheduled patching activities, system upkeep, and other recurring maintenance tasks that support environment stability.<br>• Provide support for server-related operations and contribute to broader IT administration responsibilities as assigned.<br>• Work closely with IT leadership and technical team members to address daily support demands and assist with smaller improvement initiatives.<br>• Support end-user computing environments built on Microsoft Windows and help maintain consistent service desk performance.
We are looking for an Application Support Engineer to strengthen and improve enterprise applications in Trumbauersville, Pennsylvania. This position supports critical business systems with an emphasis on Epicor, while working across departments to keep processes efficient, reliable, and aligned with operational goals. The ideal candidate brings a strong understanding of end-to-end business workflows, analytical problem-solving skills, and the ability to turn system and data insights into practical improvements.<br><br>Responsibilities:<br>• Provide day-to-day support for enterprise applications, with primary ownership of Epicor-related issues, enhancements, and user needs.<br>• Partner with teams across sales, customer service, production, purchasing, supply chain, quality, and finance to understand process challenges and improve system performance.<br>• Analyze business workflows spanning quote-to-cash and procure-to-pay to identify opportunities for better efficiency, accuracy, and system utilization.<br>• Develop reports, metrics, and key performance indicators by extracting and interpreting data to support informed decision-making.<br>• Investigate application problems, troubleshoot root causes, and coordinate solutions that minimize disruption to business operations.<br>• Translate business requirements into functional system updates, process improvements, and practical technical recommendations.<br>• Collaborate with IT and business stakeholders to align application capabilities with operational and financial objectives.<br>• Support ongoing optimization efforts within the ERP environment, including testing, documentation, and user guidance for system changes.
<p>We are looking for a Sales Support specialist to join a organization in Trenton, New Jersey. This Contract to permanent opportunity is ideal for someone who enjoys keeping sales activity organized, moving opportunities forward, and providing reliable coordination across teams. The person in this role will help streamline daily sales operations, support customer-facing preparations, and ensure timely follow-up throughout the sales process.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate daily administrative and operational activities that help the sales team stay organized and responsive.</p><p>• Track active opportunities and assist with the next steps needed to move them closer to completed orders.</p><p>• Maintain regular communication with sales team members to monitor pipeline progress and encourage timely follow-up.</p><p>• Prepare materials and logistical details for customer meetings, site visits, and technical conversations.</p><p>• Review incoming lower-priority leads, complete initial qualification steps, and route viable opportunities to Area Sales Representatives.</p><p>• Manage assigned support tasks based on business priorities and direction provided by sales leadership.</p><p>• Assist with documentation, internal coordination, and order-related activities to improve overall sales execution.</p>