We are looking for a skilled Desktop Support Analyst to join our team in Anderson, South Carolina. This Contract to permanent position requires someone with a hands-on approach to managing and maintaining hardware, software, and operating systems in a dynamic IT environment. The role offers an excellent opportunity to contribute to a fast-paced organization while ensuring smooth technical operations.<br><br>Responsibilities:<br>• Install, configure, and maintain company hardware, software, and operating systems to ensure optimal performance.<br>• Set up and image laptops for both new and existing employees, ensuring they are ready for use.<br>• Provide encryption keys and assist users with secure access when required.<br>• Troubleshoot and resolve technical issues related to hardware and software across the organization.<br>• Deploy and configure desktop software tailored to user needs.<br>• Manage and prioritize incident tickets using the ServiceNow platform, ensuring timely resolutions.<br>• Perform inventory checks and asset management tasks to maintain accurate records of equipment and supplies.<br>• Conduct necessary updates to Windows systems to keep devices secure and functional.<br>• Recommend hardware and software purchases based on organizational needs.<br>• Assist with additional tasks and responsibilities as assigned.