<p>We are looking for a Help Desk Analyst to join our team in Greenville, South Carolina, for a contract position. This role requires a skilled individual who can provide technical assistance, resolve complex issues, and guide users through troubleshooting processes. The ideal candidate will possess strong analytical abilities, effective communication skills, and a commitment to delivering excellent customer service.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming calls by diagnosing and resolving basic technical issues, such as password resets, printer setup, and networking queries.</p><p>• Offer guidance and training to users on new or updated technologies to enhance their proficiency.</p><p>• Research and implement solutions using internal and external knowledge bases.</p><p>• Escalate unresolved technical problems to higher-level support teams, including specialists and managers.</p><p>• Document all troubleshooting steps, decisions, and actions taken to ensure consistent resolution processes.</p><p>• Monitor and meet established service level requirements to maintain client satisfaction.</p><p>• Collaborate with team members to refine help desk procedures and improve overall efficiency.</p><p>• Maintain an organized record of service desk tickets and track trends for proactive issue resolution.</p><p>• Ensure a thorough and customer-focused approach in all interactions with users.</p><p>• Adapt to shifting priorities and tasks in a fast-paced environment.</p>
We are looking for a skilled Help Desk Analyst to join our team on a contract basis in Greenville, South Carolina. In this role, you will provide technical support and troubleshooting assistance for a wide range of hardware, software, and networking issues. You will play a key role in ensuring smooth operations by addressing user concerns, documenting resolutions, and escalating complex problems when necessary.<br><br>Responsibilities:<br>• Respond to incoming support requests, providing basic troubleshooting for issues such as password resets, printer setups, equipment configurations, and network connectivity.<br>• Offer training and guidance to users on new or updated technologies and systems.<br>• Research solutions to technical problems using internal and external knowledge bases.<br>• Escalate unresolved issues to higher-level support staff, including specialists, leads, or managers.<br>• Document all steps taken to resolve incidents, including successful and unsuccessful actions, in service records.<br>• Ensure compliance with established service level agreements and meet performance benchmarks.<br>• Maintain a thorough understanding of help desk procedures and technical processes.<br>• Collaborate with team members to facilitate effective communication and resolution of technical challenges.<br>• Adapt to changing priorities and tasks in a dynamic work environment.<br>• Build positive relationships with users by providing exceptional customer service and technical support.
We are looking for a skilled Help Desk Analyst to join our team in Greenville, South Carolina. In this contract position, you will play a pivotal role in providing technical support and resolving IT-related issues for users across the organization. The ideal candidate will possess a strong technical aptitude, excellent communication skills, and a proactive approach to troubleshooting and problem-solving.<br><br>Responsibilities:<br>• Respond to incoming calls and provide basic support for issues such as password resets, printer configurations, and network troubleshooting.<br>• Deliver training and guidance to users on new or updated technologies and systems.<br>• Research and resolve technical problems using internal and external resources, including knowledge bases.<br>• Escalate unresolved issues to higher-level support, such as Level 2 Specialists, Leads, or Managers.<br>• Document all steps taken during issue resolution, including both successful and unsuccessful actions, in detailed records.<br>• Ensure all service requests meet established Service Level Agreements (SLAs).<br>• Apply a solid understanding of help desk processes to effectively address user concerns and technical challenges.<br>• Collaborate with team members to improve workflows and enhance service delivery.<br>• Maintain strong organizational skills to manage multiple tasks and prioritize effectively.<br>• Provide attentive and courteous customer service to build positive relationships with users.
We are looking for an experienced Ariba B2B Integration Developer to join our team on a contract basis. In this role, you will focus on automating and enhancing the exchange of purchase orders and invoices between Ariba and Epicor Eclipse. This position offers an opportunity to work in the paper and packaging industry, contributing to innovative integration solutions that simplify procurement processes and ensure secure, efficient data handling.<br><br>Responsibilities:<br>• Analyze current workflows and document business rules for purchase order and invoice integration.<br>• Design secure and scalable integration architecture leveraging Ariba and Epicor Eclipse capabilities.<br>• Develop and configure protocols for real-time data exchange, batch processing, and structured file transfers.<br>• Map and transform data formats to ensure seamless communication and compliance between systems.<br>• Conduct rigorous testing to validate data integrity, error handling, and system performance.<br>• Deploy integration components and monitor initial transactions for accuracy and efficiency.<br>• Create detailed documentation of integration processes, including user guides and technical manuals.<br>• Provide training sessions to finance and procurement teams on system operations.<br>• Deliver post-go-live support by addressing issues, optimizing performance, and implementing enhancements.
<p>Growing local CPA firm is seeking a <strong>Tax Senior or Manager</strong> to join their team. This role will manage and review complex individual and business tax returns, lead client relationships, and support staff development.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Prepare and review federal and state tax returns for individuals, partnerships, and corporations</li><li>Advise clients on tax planning and compliance</li><li>Supervise, train, and mentor staff accountants</li><li>Assist with firm process improvements and client growth initiatives</li></ul>
