<p>We are looking for a Help Desk Analyst to join our team in Greenville, South Carolina, for a contract position. This role requires a skilled individual who can provide technical assistance, resolve complex issues, and guide users through troubleshooting processes. The ideal candidate will possess strong analytical abilities, effective communication skills, and a commitment to delivering excellent customer service.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming calls by diagnosing and resolving basic technical issues, such as password resets, printer setup, and networking queries.</p><p>• Offer guidance and training to users on new or updated technologies to enhance their proficiency.</p><p>• Research and implement solutions using internal and external knowledge bases.</p><p>• Escalate unresolved technical problems to higher-level support teams, including specialists and managers.</p><p>• Document all troubleshooting steps, decisions, and actions taken to ensure consistent resolution processes.</p><p>• Monitor and meet established service level requirements to maintain client satisfaction.</p><p>• Collaborate with team members to refine help desk procedures and improve overall efficiency.</p><p>• Maintain an organized record of service desk tickets and track trends for proactive issue resolution.</p><p>• Ensure a thorough and customer-focused approach in all interactions with users.</p><p>• Adapt to shifting priorities and tasks in a fast-paced environment.</p>
We are looking for a skilled Help Desk Analyst to join our team on a contract basis in Greenville, South Carolina. In this role, you will provide technical support and troubleshooting assistance for a wide range of hardware, software, and networking issues. You will play a key role in ensuring smooth operations by addressing user concerns, documenting resolutions, and escalating complex problems when necessary.<br><br>Responsibilities:<br>• Respond to incoming support requests, providing basic troubleshooting for issues such as password resets, printer setups, equipment configurations, and network connectivity.<br>• Offer training and guidance to users on new or updated technologies and systems.<br>• Research solutions to technical problems using internal and external knowledge bases.<br>• Escalate unresolved issues to higher-level support staff, including specialists, leads, or managers.<br>• Document all steps taken to resolve incidents, including successful and unsuccessful actions, in service records.<br>• Ensure compliance with established service level agreements and meet performance benchmarks.<br>• Maintain a thorough understanding of help desk procedures and technical processes.<br>• Collaborate with team members to facilitate effective communication and resolution of technical challenges.<br>• Adapt to changing priorities and tasks in a dynamic work environment.<br>• Build positive relationships with users by providing exceptional customer service and technical support.
We are looking for a skilled Help Desk Analyst to join our team in Greenville, South Carolina. In this contract position, you will play a pivotal role in providing technical support and resolving IT-related issues for users across the organization. The ideal candidate will possess a strong technical aptitude, excellent communication skills, and a proactive approach to troubleshooting and problem-solving.<br><br>Responsibilities:<br>• Respond to incoming calls and provide basic support for issues such as password resets, printer configurations, and network troubleshooting.<br>• Deliver training and guidance to users on new or updated technologies and systems.<br>• Research and resolve technical problems using internal and external resources, including knowledge bases.<br>• Escalate unresolved issues to higher-level support, such as Level 2 Specialists, Leads, or Managers.<br>• Document all steps taken during issue resolution, including both successful and unsuccessful actions, in detailed records.<br>• Ensure all service requests meet established Service Level Agreements (SLAs).<br>• Apply a solid understanding of help desk processes to effectively address user concerns and technical challenges.<br>• Collaborate with team members to improve workflows and enhance service delivery.<br>• Maintain strong organizational skills to manage multiple tasks and prioritize effectively.<br>• Provide attentive and courteous customer service to build positive relationships with users.
<p>We are seeking an experienced Buyer to join our team in Greenville, South Carolina. In this role, you will support both operations and production by managing procurement activities, sourcing materials, and ensuring on-time delivery to keep projects on track. The ideal candidate is detail-oriented, knowledgeable in purchasing processes, and confident working with mechanical or technical products.</p><p><br></p><ul><li>Source and purchase parts, materials, and services needed to support ongoing production and repair projects</li><li>Collaborate with cross-functional teams to ensure timely and cost-effective procurement aligned with project schedules</li><li>Monitor purchase orders, lead times, and delivery schedules to maintain workflow efficiency</li><li>Maintain accurate records within company systems, including supplier approvals and purchasing data</li><li>Assist in job pricing and cost analysis to ensure competitive and accurate estimates</li><li>Build and maintain strong supplier relationships to drive performance, resolve issues, and negotiate terms</li><li>Identify opportunities for cost savings and process improvements within the supply chain</li></ul>
