2 results for Customer Service Representative in Rochester Hills, MI

Customer Service Administrator

Troy, MI
onsite
Permanent
60000 - 65000 USD / Yearly
Job OverviewThis role is responsible for independently managing and responding to customer support communications, including emails, text messages, and support tickets. The position plays a key role in coordinating support visits, scheduling appointments, and sending reminders to clients and technicians.In addition, this role provides remote assistance to both clients and technicians, supports troubleshooting efforts, and coordinates the replacement of defective products with manufacturers and vendors. The position also supports remote system programming and ongoing system maintenance. Key ResponsibilitiesThe successful candidate will consistently and independently perform the following duties:<ul><li>Monitor and respond to customer support emails</li><li>Review support tickets and initiate the support process</li><li>Coordinate and schedule support visits</li><li>Send appointment reminders via text and email</li><li>Schedule and manage client support appointments</li><li>Update and maintain internal support and scheduling systems</li><li>Coordinate appointments with clients, contractors, and property or house managers</li><li>Provide remote troubleshooting assistance to clients</li><li>Support technicians with remote troubleshooting needs</li><li>Coordinate defective product exchanges with manufacturers and vendors</li><li>Perform remote system programming and maintenance</li></ul>Qualifications & Experience<ul><li>Customer Support Experience:</li><li> Prior experience handling customer support requests and service-related communications</li><li>Scheduling & Coordination Skills: Strong ability to manage schedules and coordinate appointments with multiple stakeholders</li><li>Communication Skills: Excellent written and verbal communication skills for client interaction, reminders, and troubleshooting support</li><li>Organizational Skills: Ability to manage multiple tasks efficiently while maintaining accurate records</li><li>Product Exchange Coordination: Experience coordinating product replacements or exchanges with vendors and manufacturers</li><li>Technical Troubleshooting Knowledge: Comfort assisting with remote troubleshooting, system maintenance, and basic programming</li></ul> Equal Opportunity EmployerThis organization is an Equal Opportunity Employer and is committed to creating an inclusive environment for all employees.
2026-02-03T00:00:00Z

Client Services Support II

Troy, MI
onsite
Temporary
0 - 0 USD / Yearly
Responsibilities: • Interface directly with customers to provide day-to-day IT support.• Offer MAC support, requiring self-initiative and the ability to follow directions.• Travel to different sites as needed to provide support.• Maintain an accurate record of customer credit and resolve customer inquiries.• Monitor customer accounts and take appropriate action.• Provide 'White Glove Support' for Executive members of the client base as needed.• Contribute to updating existing processes to streamline support as per business requirements.• Provide 2nd level MAC support as well as PC and some infrastructure support.• Proactively identify, document and escalate issues and requests to limit downtime and maintain a stable technology desk-side environment.• Balance competing priorities and maintain the ability to shift focus quickly in response to critical business and customer needs.• Maintain physical inventory of company IT equipment and mobile devices accurately for the site.• Support large conference rooms/meetings and their respective technologies including Microsoft Teams Rooms and Crestron meeting rooms.
2026-02-09T00:00:00Z