<p><strong>Customer Service Representative (Skilled) – Contract</strong></p><p><strong>Job Type:</strong> 52 Week Contract </p><p><strong><u>Schedule:</u></strong><u> Must be able to work </u><strong><u>PST hours</u></strong></p><p><strong>Location:</strong> Remote</p><p><strong>Pay: </strong>$20hr W2</p><p><strong>About the Role</strong></p><p>We are seeking a <strong>Skilled Customer Service Representative</strong> to support customer inquiries, order entry, and service-related communications. This role focuses on maintaining strong customer relationships, resolving issues effectively, and supporting internal teams through accurate documentation and communication.</p><p>The ideal candidate is detail‑oriented, organized, punctual, and experienced in customer service environments that involve <strong>data entry or order entry</strong>.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide customer support related to sales, promotions, service requests, installations, and general product inquiries.</li><li>Maintain positive customer relationships and ensure all claims or complaints are resolved fairly and in accordance with applicable consumer regulations.</li><li>Support organization-wide efforts to proactively inform, educate, and guide customers through processes and service updates.</li><li>Develop and implement improvement plans based on customer surveys or feedback.</li><li>Follow clearly defined procedures to ensure accurate order entry, documentation, and case handling.</li><li>Communicate effectively across teams to ensure customer needs are fully addressed.</li><li>Maintain compliance with established operational guidelines, workflows, and technical procedures.</li></ul>