We are looking for a dedicated Customer Success Specialist to join our team on a contract basis. Based in Houston, Texas, this role focuses on supporting customers with company equipment, ensuring smooth onboarding and providing assistance with navigating the customer portal. If you thrive in a fast-paced environment and excel at building strong customer relationships, this position offers a great opportunity to showcase your skills.<br><br>Responsibilities:<br>• Identify existing customers using company equipment and assist them in registering on the portal through available tools and reports.<br>• Guide customers through the onboarding process and provide ongoing support to help them navigate the portal effectively.<br>• Generate leads from customer interactions and share them with the sales team for follow-up.<br>• Respond to requests and inquiries from internal teams to ensure customer registration is completed successfully.<br>• Build strong relationships with customers to enhance satisfaction and encourage continued use of the portal.<br>• Monitor customer feedback and address concerns promptly to improve service delivery.<br>• Collaborate with sales and support teams to ensure seamless communication and efficient handling of customer needs.<br>• Maintain accurate records of customer interactions and registration progress.<br>• Stay updated on company tools and resources to provide customers with the most relevant information.<br>• Contribute to team initiatives aimed at improving processes and customer experiences.
We are looking for a dedicated Customer Experience Specialist to join our team in Houston, Texas. In this role, you will be responsible for ensuring exceptional service delivery and fostering strong relationships with clients. You will collaborate across departments to address customer needs and provide tailored solutions. This is a long-term contract position offering an exciting opportunity to contribute to client satisfaction and operational excellence.<br><br>Responsibilities:<br>• Educate clients on company policies, processes, and online services to ensure seamless navigation and understanding.<br>• Respond promptly to inquiries regarding coverage, billing, underwriting, and other aspects of benefit plans.<br>• Collaborate with internal teams specializing in billing, claims, and underwriting to resolve client issues efficiently.<br>• Maintain comprehensive knowledge of service activities to provide accurate and detailed updates to clients.<br>• Identify and address internal process or technology issues impacting customer satisfaction, proposing and implementing solutions.<br>• Participate in organizational projects and committees aimed at enhancing service efficiency and knowledge sharing.<br>• Ensure accurate data entry for new producer setups in internal systems to facilitate smooth onboarding.<br>• Represent the company professionally while building and maintaining strong relationships with clients.<br>• Assist in the planning and prioritization of customer queries to uphold responsiveness commitments.
<p>Our client is seeking a <strong>detail-oriented, service-driven Care Coordinator</strong> to support administrative and care coordination functions for pediatric patients receiving critical medical equipment and supplies. This role requires strong communication skills, comfort handling high-volume phone interactions, and the ability to navigate complex healthcare and insurance processes while maintaining compliance standards.</p><p><br></p><p>This is an <strong>immediate need</strong> with interviews conducted via Microsoft Teams.</p><p><br></p><p>Key Responsibilities</p><ul><li>Coordinate care services for pediatric patients and foster families</li><li>Communicate regularly with patient families, physicians, and community partners</li><li>Submit patient requests to physicians and follow up on required documentation</li><li>Secure eligibility information and request prior authorizations from insurance providers</li><li>Support medical billing and coding activities as needed</li><li>Maintain strict compliance with Medicaid and HIPAA regulations</li><li>Collaborate with referring agencies and healthcare providers</li><li>Coordinate durable medical equipment (DME) services</li><li>Deliver timely, accurate service while maintaining professionalism in high-stress situations</li></ul><p><br></p>
We are looking for a dedicated Receptionist to join our team in Houston, Texas. This contract-to-permanent position is ideal for someone who is detail oriented, thrives in a fast-paced environment, and enjoys providing excellent customer service. You will play a key role in ensuring smooth daily operations by managing phone systems and welcoming guests.<br><br>Responsibilities:<br>• Greet and assist visitors upon arrival, ensuring a positive and detail-oriented first impression.<br>• Manage and operate a multi-line phone system, efficiently handling inbound calls.<br>• Direct calls to appropriate departments or personnel using a switchboard with 1-10 phone lines.<br>• Respond promptly to inquiries and provide accurate information to callers.<br>• Maintain an organized and welcoming reception area.<br>• Collaborate with staff to ensure smooth communication and operations.<br>• Perform administrative tasks, such as scheduling appointments and managing correspondence.<br>• Support part-time reception duties as required.
We are looking for an experienced AR / Collections Specialist to join our team in Houston, Texas. In this role, you will manage accounts receivable and commercial collections processes with precision and efficiency. This is a Contract to permanent position, offering an excellent opportunity for a motivated, detail-oriented individual to demonstrate their expertise in a dynamic manufacturing environment.<br><br>Responsibilities:<br>• Manage the accounts receivable process, ensuring timely and accurate billing and collections.<br>• Handle B2B collections, including negotiating payment arrangements and resolving disputes.<br>• Apply cash payments and reconcile cash activity to maintain accurate financial records.<br>• Provide exceptional customer service by addressing inquiries and concerns related to billing and payments.<br>• Utilize intermediate Excel skills, including pivot tables and formulas, to analyze financial data and generate reports.<br>• Conduct credit risk analysis to evaluate customer payment trends and minimize financial exposure.<br>• Collaborate with internal teams to align accounts receivable processes with company goals.<br>• Identify opportunities for process improvement and implement solutions to enhance efficiency.<br>• Prioritize tasks effectively to meet deadlines and contribute to team success.<br>• Ensure compliance with company policies and industry standards in all collection activities.
We are looking for a skilled Collections Specialist to join our team in Sugarland, Texas. This is a Contract to permanent position that offers an exciting opportunity to contribute to the efficiency and accuracy of our accounts receivable processes. The ideal candidate will bring expertise in collections, account reconciliation, and cash applications, along with a strong proficiency in using Microsoft Excel.<br><br>Responsibilities:<br>• Manage commercial and consumer collections, ensuring timely follow-up on outstanding payments.<br>• Execute credit and collections processes to minimize overdue accounts and improve cash flow.<br>• Handle billing collections, including reviewing invoices and resolving discrepancies with clients.<br>• Process cash applications and reconcile accounts to ensure accurate financial records.<br>• Conduct detailed account reconciliations to identify and address variances.<br>• Collaborate with internal teams and external stakeholders to streamline collections efforts.<br>• Utilize Microsoft Excel to create and maintain reports on collections performance.<br>• Support B2B collections by maintaining strong detail-oriented relationships with business clients.<br>• Monitor and analyze accounts receivable aging reports to prioritize collection activities.<br>• Ensure compliance with company policies and regulations in all collections activities.
