<p>We are looking for a dedicated Patient Registration Representative to join our team in Roanoke, Virginia. In this role, you will serve as a vital point of contact for patients, providing exceptional service and support in a fast-paced healthcare environment. This is a long-term contract position offering the opportunity to make a meaningful impact while growing your skills.</p><p><br></p><p>Responsibilities:</p><p>• Answer and manage a multi-line phone system, ensuring the smooth flow of communication</p><p>• Deliver exceptional customer service, addressing patient inquiries and concerns promptly and professionally</p><p>• Execute data entry tasks, keeping patient records up-to-date and accurate</p><p>• Correspond via email, providing clear and concise information to patients and team members</p><p>• Utilize strong interpersonal skills to build rapport with patients and enhance their experience</p><p>• Employ Microsoft Excel, Microsoft Outlook, and Microsoft Word to manage and organize files</p><p>• Schedule appointments, ensuring a well-coordinated flow of patients</p><p>• Adapt to varied shifts, demonstrating flexibility and commitment</p><p>• Use your experience in customer-facing roles such as cashiers, bartenders, waiters, waitresses, etc., to enhance patient pacing and overall satisfaction.</p>
<p>We are looking for a Client Services Associate to support a high-quality client experience. This role focuses on coordinating onboarding activities, maintaining accurate client information, and helping the team stay organized and responsive. The ideal candidate brings strong financial planning knowledge or exposure to that environment, excellent relationship management skills, and the ability to handle administrative work with precision.</p><p><br></p><p>Responsibilities:</p><p>• Guide new clients through onboarding steps, ensuring documentation is complete and expectations are clearly communicated.</p><p>• Keep client files, account details, and related records accurate, current, and well organized.</p><p>• Assist with compliance-related tasks by monitoring documentation requirements and supporting adherence to internal standards.</p><p>• Prepare meeting packets, reports, and supporting materials for upcoming client appointments.</p><p>• Serve as a dependable point of contact for client service requests, follow-ups, and routine account-related questions.</p><p>• Identify workflow gaps and recommend practical improvements that enhance service quality and team efficiency.</p>