We are looking for a dedicated and compassionate Bilingual Customer Experience Specialist to join our team in San Diego, California. In this Contract-to-Permanent position, you will play a pivotal role in connecting individuals with essential services, resources, and support, while ensuring a positive and impactful customer experience. This opportunity is ideal for professionals who are passionate about making a difference and thrive in a mission-driven environment.<br><br>Responsibilities:<br>• Respond to inbound calls and inquiries, providing accurate information, referrals, or assistance based on client needs.<br>• Record and manage detailed documentation of all customer interactions using web-based systems.<br>• Stay informed on current services, programs, and resources to ensure clients receive up-to-date and relevant support.<br>• Collaborate effectively with internal teams to address and resolve client concerns and requests.<br>• Deliver exceptional customer service by maintaining professionalism and empathy in all communications.<br>• Utilize bilingual Spanish/English skills to assist a diverse range of clients.<br>• Ensure compliance with organizational policies and procedures while addressing customer needs.<br>• Handle customer inquiries through multiple platforms, including phone, chat, and email.<br>• Support billing or benefit-related functions as needed, ensuring accuracy and timeliness.
We are looking for a compassionate and meticulous Bilingual Customer Experience Specialist to join our team in San Diego, California. This Contract to Permanent position offers the opportunity to support individuals in accessing vital services and resources while contributing to the meaningful mission of a non-profit organization. If you are bilingual in Spanish and English, have strong communication skills, and are passionate about helping others, we encourage you to apply.<br><br>Responsibilities:<br>• Provide timely and accurate responses to inbound inquiries, offering assistance, information, or referrals as needed.<br>• Record all client interactions comprehensively and accurately in web-based systems.<br>• Stay informed about available resources and services to ensure effective support.<br>• Collaborate with internal teams to address client needs and provide seamless service.<br>• Maintain a meticulous and empathetic approach in all customer communications.<br>• Utilize CRM systems and other software platforms to manage client data and interactions.<br>• Assist clients with benefit-related inquiries and billing functions as required.<br>• Translate and communicate effectively in both Spanish and English to support diverse clientele.<br>• Uphold organizational standards for quality and efficiency in customer service.<br>• Contribute to continuous improvement initiatives within the call center environment.
<p>Are you detail-oriented, organized, and passionate about helping employees access and manage their benefits? Our client is seeking a Benefits Administrator to oversee and streamline their benefits programs, ensuring employees fully understand and utilize their options while maintaining regulatory compliance. This position is critical to enhancing employee satisfaction and supporting the organization's overall HR goals.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Benefit Plan Administration:</strong> Manage employee benefits programs, including health insurance, retirement plans, wellness initiatives, and other offerings.</li><li><strong>Guidance and Communication:</strong> Educate employees on their benefits options, assist with enrollment, and address any questions or issues related to benefits.</li><li><strong>Compliance:</strong> Ensure company benefits programs comply with legal requirements and regulations (e.g., HIPAA, ACA, ERISA).</li><li><strong>Vendor Management:</strong> Work closely with benefits providers and brokers to manage contracts, resolve issues, and optimize service delivery.</li><li><strong>Enrollment and Eligibility:</strong> Administer open enrollment processes and verify employee eligibility for benefits programs.</li><li><strong>Data Management:</strong> Maintain accurate records in HR information systems (HRIS) and ensure proper documentation of benefits activity.</li><li><strong>Reporting:</strong> Prepare and provide regular reports on benefits utilization, costs, and trends to support strategic decision-making.</li><li><strong>Problem Resolution:</strong> Troubleshoot and resolve benefits-related issues for employees, vendors, and payroll.</li><li><strong>Employee Wellness:</strong> Support wellness programs and promote initiatives that foster a healthy work-life balance.</li><li><strong>Process Improvement:</strong> Identify opportunities to streamline benefits administration processes and implement best practices.</li></ul><p><br></p>
