We are looking for a highly organized and detail-oriented Sales Support Specialist to join our team in San Antonio, Texas. This is a Contract to permanent position, offering an excellent opportunity to contribute to a growing organization while advancing your career. In this role, you will play a key part in ensuring efficient sales operations and customer satisfaction by managing orders, collaborating across departments, and resolving issues promptly.<br><br>Responsibilities:<br>• Process and enter customer orders into the order management system, ensuring accuracy in details such as quantity, pricing, discounts, and delivery timelines.<br>• Monitor and track orders daily, providing updates and collaborating with the Sales Support Specialist team to address any concerns.<br>• Prepare weekly forecasts to guide replenishment efforts based on current and upcoming demand projections.<br>• Offer support to the Sales Support Specialist team in Mexico when required.<br>• Coordinate with the shipping department to optimize schedules and enhance performance.<br>• Collaborate with the accounts receivable team to resolve pricing discrepancies and address invoicing challenges.<br>• Ensure all orders are processed promptly and accurately, meeting a two-hour turnaround time from receipt.<br>• Participate in weekend duty rotation every eight weeks, with compensatory time off during the week, and address after-hours emergencies as needed.
