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3 results for Customer Support Specialist in Seattle, WA

Customer Service Representative

Seattle, Washington
onsite
Temporary / Contract
22 - 25 USD / Hourly
We are looking for a Customer Service Representative to support daily front-office and patient service operations in an ambulatory clinic in Seattle, Washington. This Long-term Contract position is ideal for someone who brings a service-focused mindset, strong organization, and the ability to keep schedules, communications, and patient interactions running smoothly. The person in this role will help create a welcoming experience for patients while partnering with clinical and administrative teams to maintain efficient day-to-day workflows. Responsibilities: • Respond to inbound patient calls promptly, provide helpful information, and direct requests to the appropriate team members when needed. • Coordinate appointment scheduling and update calendars to keep provider and clinic schedules organized and accurate. • Welcome patients during visits, assist with intake and rooming activities, and help ensure a respectful and comfortable experience. • Enter and maintain patient and service-related information with a high level of accuracy, including order entry and related documentation. • Handle payment collection and support revenue-related front-desk tasks in accordance with clinic procedures. • Communicate routine follow-up information, including test results as directed, while maintaining professionalism and confidentiality. • Address patient questions and service concerns with empathy, sound judgment, and a solutions-oriented approach. • Work closely with physicians, managers, and support staff to keep daily operations efficient and promote patient safety.
2026-09-25T00:00:00Z

Patient Service Representative

Tacoma, Washington
onsite
Temporary / Contract
23 - 26 USD / Hourly
We are looking for a Patient Service Representative to support front-desk operations for a busy clinic in Tacoma, Washington. This Contract position plays an important role in creating a smooth patient experience by coordinating administrative, billing, and referral-related activities while safeguarding confidential health information. The ideal candidate will combine strong customer service skills with attention to detail to help maintain accurate records, verify coverage, and support timely patient access to care. Responsibilities: • Review visit and encounter details for completeness before submitting documentation for billing review and follow-up. • Reconcile daily collections, maintain accurate payment records, and distribute copies of receipt activity for each business day. • Confirm insurance coverage before scheduled appointments, including applicable assistance program eligibility, and notify clinic leadership of changes that may affect the visit. • Collect patient payments, explain financial obligations, and arrange payment plans when appropriate. • Apply copay and deductible adjustments in alignment with approved sliding fee guidelines and verify that supporting documents are accurately recorded in the appropriate systems. • Respond to billing-related questions from patients, staff, and outside partners, and coordinate with the billing team to resolve outstanding issues. • Manage referrals for specialty services, imaging, and community-based resources, ensuring urgent requests are handled promptly and non-urgent requests include clear patient instructions. • Obtain prior authorizations when required by insurance plans and document referral status updates, including appointment information when available. • Monitor referral work queues and reports on a regular basis to help ensure urgent items, routine requests, and aging referrals are completed or closed within expected timeframes.
2026-09-24T00:00:00Z

Sales Support

Preston, Washington
onsite
Temporary to Hire
24 - 27 USD / Hourly
We are looking for a proactive Sales Support team member to join a team and help create a smooth, responsive experience for customers and internal partners. This contract position with the potential to become permanent is well suited for someone who enjoys balancing customer communication, order coordination, and administrative support in a fast-moving environment. The role will work closely with sales and operations to keep requests organized, maintain accurate information, and help ensure products are delivered on time. Responsibilities:<ul><li>Support the sales team by assisting customers with product information, order status updates, pricing inquiries, and delivery schedules.</li><li>Process customer orders accurately and efficiently while ensuring all documentation is complete.</li><li>Serve as a primary point of contact for customer service inquiries and resolve issues in a timely and professional manner.</li><li>Assist with customer account reviews and planning activities to support business growth and customer retention.</li><li>Coordinate with warehouse, shipping, and receiving teams regarding inbound and outbound shipments.</li><li>Support purchasing and material planning activities, including purchase order creation, entry, tracking, and maintenance.</li><li>Follow up with suppliers on open purchase orders to ensure timely delivery of materials and products.</li><li>Collaborate with internal departments to address supply chain, inventory, and fulfillment-related concerns.</li><li>Maintain accurate records in company systems and ensure data integrity.</li><li>Assist with special projects and administrative tasks as needed</li></ul>
2026-09-25T00:00:00Z