We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Salt Lake City, Utah. In this role, you will play a vital part in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining seamless communication. If you excel in a fast-paced environment and have a passion for delivering outstanding service, we encourage you to apply.<br><br>Responsibilities:<br>• Handle incoming calls from customers, providing accurate information and resolving inquiries efficiently.<br>• Process orders and ensure data entry is completed accurately and in a timely manner.<br>• Respond to both inbound and outbound calls with professionalism and empathy.<br>• Maintain detailed records of customer interactions and transactions for reference and reporting.<br>• Collaborate with team members to address customer concerns and escalate complex issues when necessary.<br>• Deliver exceptional service by adhering to company guidelines and upholding the highest standards of communication.<br>• Monitor and follow up on customer requests to ensure resolution and satisfaction.<br>• Stay informed about company policies, procedures, and updates to provide consistent and accurate information.<br>• Assist in improving customer service processes by providing feedback and identifying areas for enhancement.
<p>You will own the day-to-day customer experience across our retail, eCommerce, and commercial channels. Based in our showroom, this in-office role serves as the front line for customer interaction—answering phone and email inquiries, welcoming walk-in visitors, and supporting internal sales teams. You’ll collaborate closely with sales, operations, and marketing to deliver accurate quotes, resolve order questions, troubleshoot issues, and help educate customers on our products. This role is ideal for someone who genuinely enjoys helping people, communicates with confidence, stays highly organized, and takes pride in delivering a smooth, reliable, and professional customer experience.</p>
<p>We are looking for a dedicated Collections Specialist to join our team in Utah. This is a temp to hire role, you will be responsible for managing B2B collections while maintaining attentive relationships with clients. This position requires excellent communication skills and a strong understanding of credit and billing processes.</p><p><br></p><p>Responsibilities:</p><p>• Manage collection activities to ensure timely payments.</p><p>• Communicate effectively with clients through phone calls and email to address outstanding balances.</p><p>• Oversee billing and collection processes, ensuring accuracy and compliance with company policies.</p><p>• Perform credit evaluations to support collection efforts and minimize risk.</p><p>• Maintain detailed records of collection activities and provide regular reports to the management team.</p><p>• Collaborate with internal departments to resolve disputes and clarify payment discrepancies.</p><p>• Develop and implement strategies to improve collection rates and reduce overdue accounts.</p><p>• Handle B2B collections with attention to detail and efficiency.</p><p>• Ensure compliance with all relevant regulations and industry standards.</p><p>• Provide exceptional customer service to maintain positive relationships with clients</p>
