<ul><li><strong>Position: </strong>Customer Service Worksite Representative (Contract Role) Temp to Perm opportunity.</li><li><strong>Location: </strong>2155 W Pinnacle Peak Road #100 Phoenix AZ USA 85027</li><li><strong>Type: 100% Onsite</strong></li><li><strong>Hourly Pay Range: $18-$20/per hour</strong></li><li><strong>Job Hours: It is 40 hours per week. The hours of operation are 7:30am-6:00pm CT</strong></li></ul><p><strong></strong>Job Summary</p><p>Often the first point of contact for customers the Worksite Representative is responsible for addressing customer service concerns inquiries and activities. The Worksite Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Worksite Representative he/she is responsible for creating positive customer experience through professionalism amicability and knowledge of Combined products and systems.</p><p> </p><p>Responsibilities</p><p>- Supporting policyholders with insurance product information</p><p>- Answering client calls and responding to policyholder inquires with claims service and intake related issues</p><p>- Provide detailed information about policies statuses</p><p>- Assist with basic technical troubleshooting for self-service related issues</p><p>- Ability to send transfers to the client sales team to increase APV revenue</p><p>- Ability to handle claim intake for client calls.</p><p>- Consistently meets or exceeds expectations for departmental standards related to quality average handle time auxiliary time after call work and other KPIs.</p><p>- Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives supports process improvements and provides feedback to leadership.</p><p>- Willingness to perform other duties as assigned.</p><p>- Expected to be able work various shifts within 7:30 a.m. - 6:00 p.m. CDT timeframe.</p><p>- Represents the Combined tenants: Personal Connection Empathy Problem-Solving and Ownership</p><p> </p>
We are looking for a highly motivated Logistics Clerk to join our team in Phoenix, Arizona. In this role, you will serve as a key point of contact for both internal and external customers, ensuring seamless execution of commercial and military repair orders. This is a long-term contract position, offering an excellent opportunity to contribute to a dynamic environment while honing your customer service and logistical expertise.<br><br>Responsibilities:<br>• Process a high volume of daily computer transactions, managing up to 150+ orders efficiently.<br>• Communicate effectively with internal and external customers to address inquiries and resolve issues.<br>• Administer repair orders by acknowledging, quoting, invoicing, and managing all related activities.<br>• Interpret and execute customer contractual requirements to ensure compliance and satisfaction.<br>• Monitor and manage warranty claims, determining their validity and appropriate disposition.<br>• Proactively mitigate risks related to on-time delivery and financial penalties by maintaining service levels.<br>• Ensure adherence to global trade compliance regulations throughout all processes.<br>• Prepare and process financial documents, including invoices and purchase orders.<br>• Collaborate with suppliers and other stakeholders to meet customer expectations.<br>• Utilize SAP R/3 and other systems to streamline operations and maintain accurate records.
<p>We are looking for a professional and organized <strong>Front Desk Coordinator</strong> to join our team in Phoenix, AZ. As the first point of contact for clients, visitors, and staff, you will play a vital role in ensuring smooth day-to-day operations and fostering a welcoming office environment. This position requires proficiency in handling administrative tasks, managing digital and physical files, and providing excellent customer service. As a <strong>temp-to-hire</strong> opportunity, this role offers room for growth and the potential for a permanent position.</p><p><strong>Responsibilities:</strong></p><ul><li>Greet and assist visitors, ensuring a positive and welcoming experience at the front desk.</li><li>Answer and direct incoming phone calls and manage email correspondence professionally and promptly.</li><li>Maintain the reception area, keeping it clean, organized, and stocked with necessary materials.</li><li>Handle digital document management tasks, including <strong>scanning documents</strong>, saving files, and organizing them in <strong>file explorer</strong>.</li><li>Create, edit, and manage <strong>PDF files</strong> as needed for company records and communications.</li><li>Distribute mail and packages to appropriate staff members and manage outgoing correspondence.</li><li>Assist with scheduling appointments, coordinating meetings, and managing calendars for the team.</li><li>Provide general clerical support, such as photocopying, filing, and data entry.</li><li>Collaborate with internal departments to ensure smooth communication and workflow.</li><li>Monitor office supplies and submit orders when inventory is low.</li><li>Handle other administrative tasks, projects, and responsibilities as assigned.</li></ul>
We are looking for a Front Desk Coordinator to join our team in Scottsdale, Arizona. This is a long-term contract position that requires exceptional organizational skills, attention to detail, and a proactive approach to administrative tasks. The ideal candidate will be responsible for ensuring smooth day-to-day operations while maintaining a detail-oriented and welcoming environment.<br><br>Responsibilities:<br>• Manage and maintain calendars, ensuring all appointments and meetings are scheduled accurately.<br>• Coordinate events and meetings, including logistics and communication with participants.<br>• Handle sensitive and confidential information with the utmost discretion.<br>• Process invoices and collect payments in a timely and efficient manner.<br>• Follow up with clients to ensure satisfaction and address any inquiries.<br>• Monitor the progress of ongoing projects and provide updates as needed.<br>• Oversee office supply inventory, ordering and replenishing items as necessary.<br>• Scan, file, and organize documents to maintain a streamlined record system.<br>• Answer inbound phone calls and manage a multi-line switchboard.<br>• Provide excellent customer service by greeting visitors and addressing their needs.
We are looking for an organized and detail-oriented Collections Specialist to join our team in Phoenix, Arizona. This role involves managing customer orders, handling inquiries, and supporting various business processes to ensure seamless operations. The ideal candidate will excel in resolving discrepancies, maintaining strong relationships with stakeholders, and contributing to process improvements.<br><br>Responsibilities:<br>• Process customer orders from receipt to invoice, ensuring accurate entry into Sage 200.<br>• Verify electronic orders by cross-checking data in Sage against TrueCommerce to confirm pricing and quantities.<br>• Resolve discrepancies related to pricing or quantities to ensure order completion and accuracy.<br>• Release orders to the warehouse by reconciling data between Sage and the warehouse management system for consistency.<br>• Respond to customer inquiries regarding deliveries, returns, and product details in a timely manner.<br>• Collaborate with sales account managers to maintain clear communication and foster productive relationships.<br>• Assist with raising invoices and issuing credit notes to support the Deduction Analyst.<br>• Identify and implement process improvement opportunities within the Customer Service team.<br>• Address consumer complaints by logging data, resolving issues, or escalating concerns to the Quality team as needed.<br>• Perform additional duties aligned with the role’s responsibilities to maintain high standards.
