Customer Care Representative – Mortgage Services<br><br>Location: Tempe, AZ (On-site, Rio Salado Pkwy & Loop 101)<br><br>Pay: $20/hour<br><br>Employment Type: Full-Time <br><br>Industry: Mortgage & Financial Services<br><br>About the Role<br>Robert Half is partnering with a rapidly growing national mortgage and financial services company in Tempe to hire multiple Customer Care Representatives. This is an excellent entry-level opportunity for candidates looking to begin a career in the mortgage industry. The role is 100% on-site in a modern, high-volume call center environment.<br><br>Position Overview<br>As a Universal Customer Care Agent, you will support mortgage customers through both inbound and outbound calls. You’ll assist callers with questions regarding payments, escrow, and general account inquiries, as well as reach out to customers who may be past due on their mortgage payments.<br><br>Key Responsibilities<br>• Handle inbound calls regarding mortgage payments, escrow questions, and general loan support.<br>• Conduct outbound calls to customers regarding missed or past-due payments.<br>• Provide clear, accurate, and customer-focused assistance across all inquiries.<br>• Document all customer interactions in the internal system with accuracy and attention to detail.<br>• Follow all compliance standards and customer care guidelines.<br>• Participate in ongoing training and coaching sessions.<br><br>Schedule<br>Full-time – 40 hours/week<br>Monday–Friday schedules:<br>• Fall/Winter: 10:00 AM – 7:00 PM<br>• Spring/Summer: 9:00 AM – 6:00 PM<br>Monthly Saturday rotation (1 per month):<br>• Fall/Winter: 8:00 AM – 12:00 PM<br>• Spring/Summer: 7:00 AM – 11:00 AM<br><br>Training<br>• 2 weeks paid classroom training<br>• 1 week of shadow-based training with tenured representatives<br><br>Qualifications<br>• Prior customer service experience required (call center, administrative support, retail customer care, receptionist, or related).<br>• Strong communication and problem solving skills.<br>• Ability to manage a high call volume with professionalism.<br>• Comfortable working on-site Monday through Friday with availability one Saturday per month.<br>• Interest in learning the mortgage industry and growing within the organization.<br><br>Why This Opportunity?<br>• Entry point into a stable and growing mortgage and financial services field<br>• Structured training and development<br>• Consistent full-time hours and long-term career path potential
<p><br></p><ul><li><strong>Position: Loyalty Service/Customer Service Representative - Bilingual-Spanish/English (Contract to Hire)</strong></li><li><strong>Location: 2155 West Pinnacle Peak Road, ## 100, Phoenix, Arizona, 85027, United States</strong></li><li><strong>Type: ONSITE from 7:30am-6:00pm CST- timeframe. Monday-Friday</strong></li><li><strong>Job Schedule: 5 days in office</strong></li><li><strong>Tentative Hourly Pay: $22/per hour</strong></li></ul><p><br></p><p>Job Summary</p><p>Often the first point of contact for customers, the Worksite Representative is responsible for addressing customer service concerns, inquiries and activities. The Loyalty Service Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Loyalty Service Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combined products and systems.</p><p><strong>Responsibilities:</strong></p><p>• Supporting policyholders with insurance product information</p><p>• Answering PFP calls and responding to policyholder inquires with claims, service and intake related issues</p><p>• Provide detailed information about policies statuses</p><p>• Assist with basic technical troubleshooting for self-service related issues</p><p>• Ability to send transfers to the PFP sales team to increase APV revenue</p><p>• Ability to handle claim intake for PFP</p><p>• Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work and other KPIs.</p><p>• Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership.</p><p>• Willingness to participate in partnership training and mentoring of Junior Representatives.</p><p>• Willingness to perform other duties as assigned.</p><p>• Expected to be able work various shifts within 7:30 a.m. - 6:00 p.m. CDT timeframe.</p><p>• Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership</p><p> </p><p><strong>Skills</strong></p><p>• Previous experience working as a customer service representative.</p><p>• Strong knowledge of worksite products and services</p><p>• Friendly and professional demeanor.</p><p>• Excellent communication and interpersonal skills.</p><p>• Basic computer skills and knowledge of database software.</p><p>• Demonstrated attention to detail, organizational skills, and time management skills.</p><p>• Ability to work a flexible schedule to meet the needs of the business and performance requirements.</p><p>• Ability to remain calm in stressful situations.</p><p>• Ability to explain detailed policy concepts in a simple way</p><p>• Bilingual skills (verbal, written, read) in Spanis</p>
We are looking for a detail-oriented Healthcare Call Center Representative to join our team on a long-term contract basis in Phoenix, Arizona. In this position, you will play a vital role in enhancing patient experiences by providing efficient and compassionate assistance over the phone. This role requires strong communication skills and the ability to manage a high volume of calls while maintaining confidentiality and professionalism.<br><br>Responsibilities:<br>• Respond promptly to incoming calls, ensuring each interaction is handled with care and professionalism.<br>• Operate and maintain proficiency in telecommunications hardware, software, and relevant IT applications.<br>• Monitor and respond to emergency alarms and codes, initiating appropriate actions as required.<br>• Make emergency announcements clearly and effectively in critical situations.<br>• Accurately determine the purpose of each call and route it to the appropriate department or individual.<br>• Utilize communication tools and materials to foster understanding and collaboration across diverse patient populations.<br>• Maintain a high level of confidentiality and adhere to all healthcare regulations during every interaction.<br>• Handle over 300 calls per shift, ensuring quick and efficient service while prioritizing patient needs.<br>• Assess caller needs and provide solutions with empathy and professionalism.<br>• Work collaboratively with team members to ensure seamless service delivery.
We are looking for a dedicated Healthcare Call Center Representative to join our team on a contract basis in Phoenix, Arizona. In this role, you will play a critical part in ensuring exceptional patient experiences by managing high volumes of calls with efficiency and care. This position is ideal for someone who thrives in a fast-paced environment and is passionate about providing outstanding service within the healthcare industry.<br><br>Responsibilities:<br>• Manage incoming calls efficiently, ensuring each interaction is handled with professionalism and empathy.<br>• Operate telecommunications systems and software proficiently, including the organization's platform and various IT applications.<br>• Respond promptly to emergency situations, including initiating responses to codes and alarms.<br>• Make emergency announcements as needed, following established protocols.<br>• Utilize communication tools effectively to ensure clear and culturally sensitive interactions with patients.<br>• Assess caller needs quickly and route calls to the appropriate department or personnel.<br>• Maintain strict confidentiality in handling sensitive patient information.<br>• Handle a high volume of calls during each shift, averaging over 300 calls, with a focus on accuracy and speed.
<p>We are looking for a dedicated 401k/S125 Service Associate I to join our team in Phoenix, Arizona. This long-term contract position involves providing exceptional customer service for products within the S125 Client Service Center. The role is ideal for someone who thrives in a fast-paced environment and has a keen eye for detail while assisting clients and participants with inquiries, claims, and complaints.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound calls from active and terminated participants, as well as client plan administrators, to resolve inquiries and provide support.</p><p>• Educate clients and participants on S125 products, company policies, procedures, and relevant guidelines or regulations.</p><p>• Escalate tasks and documentation to appropriate teams when necessary to ensure efficient resolution.</p><p>• Maintain accurate records of all interactions by performing data entry and documenting details thoroughly.</p><p>• Develop and apply a working knowledge of products to support clients effectively.</p><p>• Utilize various software platforms, including Salesforce and other company-specific systems, to manage tasks and client interactions.</p><p>• Prioritize and organize workload to meet deadlines and ensure smooth operations.</p><p>• Address complaints and claims in compliance with company policies to maintain strong customer relationships.</p><p>• Collaborate with team members to enhance service delivery and client satisfaction.</p><p>• Perform administrative tasks such as scanning and photocopying documents as needed.</p>
We are looking for a Front Desk Coordinator to join our team in Phoenix, Arizona. In this Contract to permanent position, you will play a vital role in ensuring the smooth operation of the front desk and related administrative tasks. This is a part-time opportunity requiring 20-30 hours per week, offering a dynamic and engaging work environment.<br><br>Responsibilities:<br>• Greet and assist visitors, ensuring a welcoming and detail oriented atmosphere.<br>• Manage incoming and outgoing mail, including sorting and organizing deliveries.<br>• Oversee the setup and cleanup of conference rooms to ensure readiness for meetings.<br>• Stock and maintain the break room with necessary supplies and refreshments.<br>• Handle phone calls efficiently using a multi-line switchboard system.<br>• Provide concierge services to support staff and guests as needed.<br>• Maintain cleanliness and organization of the front desk area.<br>• Assist with administrative tasks as assigned to support office operations.
We are looking for a detail-oriented and organized Receptionist to join our team in Scottsdale, Arizona. In this Contract to permanent position, you will play a vital role in ensuring smooth front desk operations and providing exceptional administrative support. This role requires strong communication skills, attention to detail, and a commitment to maintaining a welcoming and efficient workplace environment.<br><br>Responsibilities:<br>• Welcome and assist visitors, ensuring they have a positive and attentive experience upon arrival.<br>• Manage the visitor sign-in process, distribute badges, and notify employees of guest arrivals.<br>• Answer, screen, and direct incoming calls efficiently while maintaining a courteous demeanor.<br>• Keep the reception area and lobby clean, organized, and presentable at all times.<br>• Handle incoming and outgoing mail and packages, ensuring timely distribution and preparation.<br>• Monitor office supplies inventory and coordinate restocking as necessary.<br>• Maintain shared spaces such as conference rooms and kitchens, ensuring they are clean and fully stocked.<br>• Assist with administrative tasks including scanning, filing, copying, and uploading documents into systems like Square 9.<br>• Coordinate meeting room reservations and prepare rooms for scheduled gatherings.<br>• Support internal office events and celebrations, including setup and coordination with employees and leadership.
We are looking for a dedicated, detail-oriented individual to join our Sales Support team on a long-term contract basis in Scottsdale, Arizona. This role involves assisting sales operations and ensuring customer satisfaction by providing seamless post-sales support and facilitating smooth communication within the sales team. The ideal candidate will be detail-oriented, proactive, and skilled in managing multiple tasks effectively.<br><br>Responsibilities:<br>• Provide exceptional post-sales support to ensure customer needs are met and issues are resolved promptly.<br>• Assist the sales team with inbound and outbound sales activities, fostering positive relationships with clients.<br>• Handle order entry processes accurately and efficiently to maintain smooth sales operations.<br>• Collaborate with internal teams to address customer inquiries and deliver timely solutions.<br>• Monitor sales activities and provide insights to improve team performance.<br>• Support the development and implementation of sales strategies to achieve organizational goals.<br>• Maintain accurate records of client interactions and sales transactions for reporting purposes.<br>• Respond to customer inquiries via phone and email, ensuring a high level of professionalism.<br>• Troubleshoot and resolve any issues related to sales orders or client accounts.<br>• Actively contribute to team meetings and share feedback to enhance sales processes.
We are looking for a detail-oriented and organized Receptionist to join our team on a contract basis in Phoenix, Arizona. This position requires excellent communication skills and the ability to manage a multi-line phone system efficiently. The ideal candidate will be dependable, detail-oriented, and capable of providing friendly and attentive service to all visitors and callers.<br><br>Responsibilities:<br>• Manage and operate a multi-line phone system to handle incoming calls promptly and courteously.<br>• Greet and assist visitors in a welcoming and attentive manner.<br>• Direct calls to the appropriate departments or individuals based on inquiries.<br>• Provide accurate information to callers regarding company services or procedures.<br>• Maintain a clean and organized reception area to reflect a focused environment.<br>• Handle basic administrative tasks as needed, such as scheduling or data entry.<br>• Ensure smooth communication between departments by relaying messages effectively.<br>• Monitor inbound call volume and prioritize urgent requests.<br>• Support part-time receptionist duties as required during peak hours.<br>• Uphold confidentiality and integrity in all interactions.
