We are looking for a dedicated Customer Service Representative to join our team in Encino, California. In this long-term contract position, you will serve as the first point of contact for customers, providing exceptional service and support. This role involves managing a variety of customer communications and administrative tasks to ensure smooth operations.<br><br>Responsibilities:<br>• Respond to inbound customer inquiries via phone and email in a detail-oriented and timely manner.<br>• Provide accurate information and solutions to customer concerns, ensuring a positive experience.<br>• Handle data entry tasks, including processing orders and updating customer records.<br>• Manage appointment scheduling and coordinate with relevant departments as needed.<br>• Utilize VoIP systems to handle calls efficiently and effectively.<br>• Maintain a high level of accuracy when entering information into Microsoft Excel and Word.<br>• Collaborate with team members to address and resolve customer issues.<br>• Monitor and manage email correspondence to ensure prompt responses.<br>• Support outbound call initiatives when necessary to follow up with customers or gather additional information.<br>• Uphold company standards for customer service and communication excellence.
We are looking for a dedicated Customer Service Representative to join our team in Irvine, California. In this Contract to permanent role, you will play a vital part in delivering exceptional service to our clients by resolving issues efficiently and ensuring customer satisfaction. This position offers the opportunity to work in a collaborative environment while handling inquiries and managing customer relationships.<br><br>Responsibilities:<br>• Handle customer inquiries and issues from initiation to resolution, coordinating with relevant departments and providing timely follow-up.<br>• Utilize multiple internal systems daily to ensure accurate and efficient customer service.<br>• Communicate feedback to management regarding service concerns or potential improvements.<br>• Participate in special projects as assigned to enhance operational effectiveness.<br>• Respond to inbound and outbound customer calls, ensuring detail-oriented and courteous interactions.<br>• Process order entries and manage customer accounts, including setup and troubleshooting.<br>• Address shipping, delivery, and billing inquiries with attention to detail and accuracy.<br>• Collaborate cross-functionally to ensure seamless service delivery and problem resolution.<br>• Adhere to mandatory overtime requests when necessary.<br>• Maintain detailed documentation of customer interactions and resolutions.
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Los Angeles, California. In this role, you will provide essential support to ensure smooth service operations and maintain customer satisfaction. This position requires a detail-oriented individual with excellent organizational and interpersonal skills.<br><br>Responsibilities:<br>• Coordinate service and repair center activities to ensure efficient operations.<br>• Manage spare parts inventory, including tracking and replenishment.<br>• Provide support in order fulfillment and packaging when required.<br>• Respond promptly and courteously to customer inquiries and resolve issues effectively.<br>• Maintain accurate records and documentation related to service and inventory.<br>• Collaborate with team members to streamline processes and improve workflow.<br>• Assist in monitoring and improving customer service standards.<br>• Organize and prepare mail packages as part of daily operations.
<p>Robert Half has an excellent career opportunity for an articulate, highly-skilled customer service representative in the growing industry. The ideal candidate is passionate about building solid client-customer relationships and strives to always help others. As a Customer Service Representative, you will be the first point of contact for our valued customers. Your primary focus will be to assist customers with inquiries, provide information about the available products/services, and resolve issues to ensure a positive customer experience. Them team is the heartbeat of the company's success, and we are seeking a motivated Customer Service Representative to contribute to their commitment to customer satisfaction. Please call 818-703-8818 to inquire more today.</p><p></p><p>Some responsibilities include:</p><ul><li>Receiving and placing telephone calls</li><li>Performs full service banking transactions in compliance with legal requirements and bank policies and procedures</li><li>Provides accurate, friendly customer service in a timely fashion</li><li>Performs functions including handling cash and other daily transactions.</li><li>Achieves sales and referral goals by actively cross-selling and referring customers to proper bank staff for additional bank products, services and sales campaigns</li><li>Maintains currency and coin under prescribed limits</li><li>Adheres to bank security policies and maintains confidentiality of bank records and client information</li></ul><p><br></p>
<p>We are looking for dedicated and detail-oriented Customer Service Representatives to join our team in Anaheim, California. In this long-term contract position, you will play a vital role in ensuring excellent customer experiences by addressing inquiries, managing orders, and maintaining accurate account information. This is an exciting opportunity to contribute to a dynamic team while developing your customer service expertise.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound calls and provide accurate information to address customer inquiries.</p><p>• Communicate updates regarding order statuses, shipping delays, and other relevant details.</p><p>• Update and maintain customer account information to ensure data accuracy.</p><p>• Provide exceptional service in both inbound and outbound customer interactions.</p><p>• Collaborate with team members to resolve customer concerns effectively.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Beverly Hills, California. This role is ideal for someone passionate about delivering exceptional client experiences and is familiar with banking or customer service environments. You will play a vital part in supporting commercial banking operations while maintaining compliance and ensuring customer satisfaction. This a 2-month temporary role covering a medical leave coverage. The position has the potential to extend or go permanent. It's on-site, Monday through Friday, 8:30am to 4:30pm.</p><p><br></p><p>Responsibilities:</p><p>• Serve as the primary point of contact for customer inquiries, ensuring prompt resolution and maintaining client satisfaction.</p><p>• Utilize case management tools to prioritize tasks, track progress, and meet service-level agreements.</p><p>• Build strong partnerships with internal teams, including operations and banking departments, to ensure seamless communication and efficient task management.</p><p>• Handle daily client requests, including funds transfers, account maintenance, and loan servicing, with accuracy and professionalism.</p><p>• Collect and process necessary documentation for account openings while coordinating with clients and internal teams.</p><p>• Perform call-backs to verify and authenticate client transactions, ensuring compliance and security protocols are followed.</p><p>• Support teller operations when needed to ensure smooth banking processes.</p><p>• Participate in projects aimed at improving client experience, optimizing workflows, and enhancing data integrity.</p><p>• Independently manage assignments with a focus on integrity, accountability, and adherence to company policies and compliance requirements.</p>
<p>We are seeking an experienced Senior Customer Service Representative to join our client’s team in the printing/manufacturing industry. This is a temp-to-hire opportunity for a motivated professional who thrives in a fast-paced, detail-driven environment and is eager to grow into a more advanced account/customer service role.</p><p><br></p><p>Responsibilities:</p><ul><li>Manage and process customer accounts and orders with accuracy and timeliness.</li><li>Verify and confirm order details (items, quantities, changes, etc.) and enter them correctly into the order system.</li><li>Serve as the primary liaison between customers and internal teams, ensuring clear communication and effective follow-up.</li><li>Prioritize daily workload to meet shifting demands, updates, and changes.</li><li>Apply problem-solving skills to resolve customer issues and ensure satisfaction.</li><li>Learn and apply calculations, conversions, and concepts specific to the production process.</li><li>Apply project management skills to oversee customer orders from start to finish, ensuring deadlines, changes, and deliverables are met.</li><li>Coordinate with multiple stakeholders to drive projects forward and ensure seamless execution across teams.</li></ul><p><br></p><p><br></p>
<p>We are looking for a dedicated Bilingual Spanish Customer Service Representative to join our team in Torrance, California. In this Contract to permanent position, you will play a key role in delivering exceptional customer support while fostering strong relationships with clients. If you are tech-savvy, enjoy troubleshooting, and have a passion for coffee-related products, this is an excellent opportunity for you.</p><p><br></p><p>Responsibilities:</p><p>• Represent the company's values and culture in all customer interactions, ensuring a positive and detail-oriented experience.</p><p>• Build and maintain strong customer relationships, demonstrating empathy and understanding in every communication.</p><p>• Promote and recommend products and services tailored to meet customer needs, contributing to brand growth.</p><p>• Accurately record customer information and inquiries in the company database.</p><p>• Apply technical expertise to troubleshoot and resolve issues with products and appliances.</p><p>• Handle customer complaints effectively, maintaining composure and a detail-oriented approach in challenging situations.</p><p>• Participate in product and skill training sessions, successfully completing any required assessments.</p><p>• Share valuable feedback or observed trends with management to enhance customer experiences.</p><p>• Maintain consistent attendance and be available to work variable schedules, including occasional overtime and up to one weekend day per month.</p>
<p>Robert Half has great ongoing opportunities for professional Customer Service Representatives. In this role you will maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Responsibilities include receiving and placing telephone calls, filing and some data entry. Email your resume and call 626.463.2031 for immediate consideration. </p><p>· Assist customers in Spanish and English over the phone </p><p>· Receiving and placing customer service telephone calls</p><p>· Maintaining solid customer relationships by handling questions and concerns with speed and professionalism</p><p>· Resolving customer complaints, managing database records, drafting status reports on customer service issues</p><p>· Data entry and research as required to troubleshoot customer problems </p><p><br></p>
<p>Robert Half has great ongoing opportunities for professional Customer Service Representatives. In this role you will maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Responsibilities include receiving and placing telephone calls, filing and some data entry. Email your resume and call 626.463.2031 for immediate consideration. </p><p>· Assist customers in Spanish and English over the phone </p><p>· Receiving and placing customer service telephone calls</p><p>· Maintaining solid customer relationships by handling questions and concerns with speed and professionalism</p><p>· Resolving customer complaints, managing database records, drafting status reports on customer service issues</p><p>· Data entry and research as required to troubleshoot customer problems </p>
<p>Robert Half has great ongoing opportunities for professional Customer Service Representatives. In this role you will maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Responsibilities include receiving and placing telephone calls, filing and some data entry. Email your resume and call 626.463.2031 for immediate consideration.</p><p>· Receiving and placing customer service telephone calls</p><p>· Maintaining solid customer relationships by handling questions and concerns with speed and professionalism</p><p>· Resolving customer complaints, managing database records, drafting status reports on customer service issues</p><p>· Data entry and research as required to troubleshoot customer problems</p><p><br></p>
<p>We are looking for a dedicated and customer-focused <strong>Bilingual French Canadian</strong> Customer Service Representative to join our team in Torrance, California. In this role, you will be the voice of our company, assisting customers with inquiries, troubleshooting technical issues, and providing tailored recommendations to meet their needs. This is a Contract to permanent position within the manufacturing industry, offering an opportunity to grow while delivering exceptional customer experiences.</p><p><br></p><p>Responsibilities:</p><p>• Represent the company's values and culture in all customer interactions, ensuring a positive and detail-oriented experience.</p><p>• Build and maintain strong, empathetic relationships with customers to address their questions and concerns effectively.</p><p>• Recommend and promote products or services that align with customers' needs, contributing to brand growth.</p><p>• Document customer details and inquiries accurately in company databases for future reference.</p><p>• Utilize technical knowledge to troubleshoot and resolve issues related to products and appliances.</p><p>• Manage customer complaints with patience and professionalism, ensuring satisfaction and de-escalating challenging situations.</p><p>• Participate in product and skill training sessions, successfully completing assessments to stay updated on offerings.</p><p>• Share valuable feedback and observed trends with management to improve customer service processes.</p><p>• Maintain regular attendance and flexibility to work variable schedules, including occasional weekends or overtime.</p>
<p>Robert Half has an excellent career opportunity for an articulate, highly-skilled customer service representative in the growing industry. The ideal candidate is passionate about building solid client-customer relationships and strives to always help others. As a Customer Service Representative, you will be the first point of contact for our valued customers. Your primary focus will be to assist customers with inquiries, provide information about the available products/services, and resolve issues to ensure a positive customer experience. Them team is the heartbeat of the company's success, and we are seeking a motivated Customer Service Representative to contribute to their commitment to customer satisfaction. Please call 818-703-8818 to inquire more today.</p><p></p><p>Some responsibilities include:</p><ul><li>Receiving and placing telephone calls</li><li>Performs full service banking transactions in compliance with legal requirements and bank policies and procedures</li><li>Provides accurate, friendly customer service in a timely fashion</li><li>Performs functions including handling cash and other daily transactions.</li><li>Achieves sales and referral goals by actively cross-selling and referring customers to proper bank staff for additional bank products, services and sales campaigns</li><li>Maintains currency and coin under prescribed limits</li><li>Adheres to bank security policies and maintains confidentiality of bank records and client information</li></ul><p><br></p>
<p>The Medical Customer Service Rep will be based at one or more of Community Centers and will provide customer service to members and seniors in the community. This associate will represent the company in the community and will develop and maintain the company’s reputation. The position will be customer-facing with sales responsibilities. The representative will be motivated by company mission to deliver culturally-sensitive health care solutions to seniors in our community. The Medical Customer Service Rep must be <strong>bilingual in Korean. </strong></p><p><br></p><p>Schedule: 40 hours per week. Must be open to work on some Saturdays.</p><p><br></p><p>Functions & Job Responsibilities</p><p>• Provide excellent customer service for the Community Center(s).</p><p>• <strong>Must be bilingual in Korean.</strong></p><p>• Provide in-language support for members regarding their benefits and accessing care.</p><p>• Act as a Medicare Advisor with in-language support to community members with questions about their Medicare options.</p><p>• Schedule and coordinate health and wellness events held at the community centers. This includes logistic and planning efforts.</p><p>• Responsible for communicating and coordinating general building repairs with Facilities Manager/Department. </p><p>• Maintain a proper inventory of equipment, supplies and promotional/marketing items.</p><p>• Track and monitor traffic flow and utilization of services.</p><p>• Perform routine inspections to ensure equipment is working properly for quality assurance purposes.</p><p>• Responsible for managing the use of space to host classes, activities and trainings while ensuring safety and cleanliness.</p><p>• Identify and develop programs and activities that bring value and interest to the center by working closely with internal teams.</p><p>• Identify and participate in member events and community events showcasing benefits which includes sales booths at events, sponsorships of festivals, holidays, religious or ethnic services.</p>
We are looking for an Ecommerce Customer Service Representative to join our team in City of Industry, California. In this position, you will play a pivotal role in ensuring customer satisfaction by addressing inquiries, resolving issues, and supporting ecommerce operations. This role requires excellent communication skills, attention to detail, and the ability to manage multiple tasks effectively in a fast-paced manufacturing environment.<br><br>Responsibilities:<br>• Handle incoming calls and provide prompt solutions to customer inquiries and concerns.<br>• Monitor and track packages, ensuring timely replacements or resolutions for customers.<br>• Assist customers with billing issues, order updates, and technical problem notifications.<br>• Document all interactions and order updates accurately in call center systems.<br>• Process product returns and manage complaints in accordance with company policies.<br>• Support special projects as assigned by management to enhance customer experience.<br>• Educate and motivate customers to purchase online, increasing brand awareness and satisfaction.<br>• Collaborate with team members to improve processes and achieve customer service goals.<br>• Perform additional duties as directed by management to meet business needs.
We are looking for a dedicated Office Services Associate to join our team in Irvine, California. This contract position involves delivering exceptional office support services, including reprographics, mail handling, and hospitality tasks. The ideal candidate will bring strong organizational skills and a proactive attitude to ensure smooth day-to-day operations.<br><br>Responsibilities:<br>• Perform reprographics and mail service tasks, ensuring all work adheres to established guidelines.<br>• Maintain organized logs for office services tasks, ensuring accuracy and completeness.<br>• Operate and troubleshoot office equipment, including copiers and scanners, and manage supplies such as paper and toner.<br>• Assist with conference room maintenance and office replenishment to ensure a tidy and functional workspace.<br>• Communicate effectively with supervisors and clients to address concerns and meet deadlines.<br>• Handle sensitive and confidential documents responsibly and securely.<br>• Conduct quality assurance checks on completed work to ensure high standards are met.<br>• Collaborate with team members to prioritize workflow and meet project deadlines.<br>• Lift and transport items weighing up to 50 pounds as part of daily responsibilities.<br>• Adhere to company policies and procedures while delivering services in a fast-paced environment.
<p>We are currently seeking a dedicated <strong>Medical Call Center Representative</strong> to join our dynamic and fast-paced call center team.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>As a <strong>Medical Call Center Representative</strong>, you will:</p><ul><li>Serve as the first point of contact for patients, answering inbound calls and addressing inquiries with professionalism and empathy.</li><li>Schedule medical appointments and accurately enter patient information into electronic medical records (EMR) systems.</li><li>Assist patients with understanding healthcare provider availability, appointment procedures, and pre-visit requirements.</li><li>Handle high call volumes and prioritize urgent calls effectively while maintaining excellent customer service.</li><li>Verify insurance information and provide basic details about billing or co-payments.</li><li>Resolve questions and concerns with patience and support, or escalate advanced matters to clinical staff when necessary.</li><li>Provide follow-up calls to confirm appointments, relay test results (when applicable), or provide reminders.</li><li>Ensure compliance with HIPAA regulations regarding patient confidentiality.</li></ul><p><br></p>
We are looking for a dedicated Administrative Assistant to join our team in Irvine, California. This Contract-to-permanent position offers an exciting opportunity to support our Commercial Fire Protection team with a blend of administrative and coordination responsibilities. The ideal candidate will excel at customer service, project coordination, and maintaining operational efficiency within a fast-paced environment.<br><br>Responsibilities:<br>• Coordinate service and project activities, including scheduling work orders and monitoring their progress.<br>• Handle incoming customer calls related to service dispatching, scheduling, and general inquiries.<br>• Prepare detailed estimates and proposals to support the Operations and Business Development teams.<br>• Procure necessary parts and materials for service work orders to ensure timely completion.<br>• Create and dispatch work orders for planned maintenance and service tasks.<br>• Oversee monthly maintenance accounts, maintaining communication with contract customers and subcontractors.<br>• Monitor technician check-ins and check-outs in compliance with company safety policies, reporting any discrepancies.<br>• Develop and maintain customer satisfaction follow-up procedures, providing feedback to senior management.<br>• Generate reports to track service and project metrics effectively.<br>• Provide service quotes to customers in collaboration with the Service Supervisor.
<p>We are looking for a detail-oriented Part-Time Administrative Assistant to join our team in El Segundo, California. This long-term contract position offers the opportunity to work in a dynamic and fast-paced environment, supporting daily administrative and operational functions. The ideal candidate will excel in multitasking, communication, and organization while contributing to high-volume customer service and project coordination.</p><p><br></p><p>Responsibilities:</p><p>• Provide comprehensive administrative support, including data entry, document organization, and file management.</p><p>• Monitor and track expedited orders, ensuring schedules are updated accurately and promptly.</p><p>• Maintain and manage spreadsheets using Excel and Google Sheets for order tracking and reporting purposes.</p><p>• Create and edit formulas, filter data, and prepare basic pivot tables for efficient reporting.</p><p>• Deliver exceptional customer service by addressing inquiries professionally and coordinating with internal teams.</p><p>• Assist in the planning and coordination of graduation projects and apparel-related tasks.</p><p>• Contribute to various operational activities in a small-office setting, adapting to evolving priorities.</p><p>• Perform light physical tasks such as moving items upstairs and lifting objects up to 15 lbs when necessary.</p>
We are looking for a detail-oriented Administrative Assistant to join our team in City of Industry, California. In this long-term contract role, you will play a key part in supporting daily operational needs, ensuring smooth workflow and effective communication across departments. This position offers an excellent opportunity to contribute to a dynamic work environment while honing your administrative skills.<br><br>Responsibilities:<br>• Provide exceptional customer service by answering inbound calls and addressing inquiries promptly.<br>• Organize and manage calendars, schedule meetings, and coordinate appointments for team members.<br>• Process invoices, payments, and purchase orders with accuracy and attention to detail.<br>• Maintain and update documentation, including filing, distributing incoming and outgoing mail, and managing time sheets.<br>• Assist with travel arrangements, expense account tracking, and vendor communication.<br>• Create dashboards and reports to streamline processes and improve workflow efficiency.<br>• Support training initiatives and ensure proper documentation for process improvements.<br>• Handle onsite administrative tasks such as distributing faxes and providing backup support.<br>• Collaborate with finance teams to manage specifications and review payments.<br>• Facilitate communication with vendors and coordinate logistics as needed.
<p>Prestigious boutique trial firm is seeking a highly motivated and experienced Litigation Associate to join their dynamic team. You will play a key role in managing complex litigation matters from pre-trial through trial and beyond, collaborating closely with senior attorneys and partners. If you thrive in a fast-paced environment, possess keen analytical skills, and are passionate about delivering exceptional client service, we encourage you to apply.</p><p><br></p><p>This litigation associate opportunity offers above market compensation, bonus opportunity, and paid benefits. We have placed people with the firm who love the complex work and collaborative environment. </p><p><br></p><p>Responsibilities:</p><ul><li>Manage all aspects of assigned litigation matters, including pre-trial, trial, and post-trial phases.</li><li>Conduct in-depth legal research and prepare comprehensive legal memoranda, briefs, and pleadings.</li><li>Develop and execute discovery strategies, including drafting and responding to interrogatories, requests for production of documents, and deposition notices.</li><li>Interview witnesses, prepare clients and witnesses for depositions and trial, and assist with trial preparation.</li><li>Participate in client meetings, negotiations, and mediations.</li><li>Manage case deadlines and budgets and maintain detailed case files.</li><li>Stay current on relevant legal developments and court rulings.</li><li>Collaborate effectively with partners, associates, paralegals, and support staff.</li></ul><p><br></p><p>To Apply:</p><p>Please submit your resume to Vice President, Quidana Dove at Quidana.Dove < at > RobertHalf. < com > </p><p><br></p><p>#SoCalRHL </p>
<p>We are looking for a skilled Customer Experience Specialist to join our team to cover for a 12-week medical leave that might extend. As part of a direct-to-consumer subscription-based brand, you will play a crucial role in retaining customers and addressing their concerns to ensure satisfaction and loyalty. This is a contract position that requires strong communication skills and the ability to manage customer interactions effectively. This role is fully remote and is slated to last through the end of the year with the possibility of extension into 2026.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Manage customer inquiries through email and phone, ensuring timely and accurate responses.</p><p>• Address connectivity issues and resolve customer concerns to maintain satisfaction.</p><p>• Utilize multiple browsers and tools to streamline customer service processes.</p><p>• Enhance customer retention strategies by identifying and addressing potential subscription cancellations.</p><p>• Collaborate with team members to ensure seamless customer experience during peak seasons.</p><p>• Monitor customer feedback and provide actionable insights to improve service quality.</p><p>• Maintain detailed records of customer interactions and resolutions.</p><p>• Assist in optimizing workflows to handle increased demand during holiday seasons.</p><p>• Participate in monthly in-office meetings when required to align on goals and strategies.</p>
<p>Robert Half is looking for an Administrative Assistant to provide administrative and operational support to the buying team at an established luxury retail and e-commerce company located in Beverly Hills. The role involves performing various clerical tasks, tracking purchase orders, and coordinating with internal teams across both in-store and online channels. The ideal candidate should have excellent organizational skills, attention to detail, and the ability to excel in a dynamic and fast-paced environment that promotes a high-end shopping experience. This is a contract position that has the chance to go permanent for the right individual. The pay range is $24/hr-$30/hr and you will work Monday-Friday from 10am-6pm.</p><p> </p><p><strong>Responsibilities Include:</strong></p><ul><li>Answering incoming calls and managing email correspondence professionally and promptly.</li><li>Maintaining organized filing systems and performing accurate data entry with robust proficiency in Excel required; familiarity with NetSuite and Magento is preferred.</li><li>Collaborating with customer service, sales associates, and cross-functional teams to provide updates on shipping ETAs, product availability, and order status, ensuring operational efficiency.</li><li>Tracking purchase orders, shipments, and deliveries while communicating updates to relevant teams.</li><li>Creating and maintaining purchase orders, including processing price changes and conducting follow-ups to ensure accuracy and deadline compliance.</li><li>Adjusting priorities and managing tasks effectively in a fast-paced retail workplace.</li><li>Generating and distributing weekly and monthly reports to key stakeholders, ensuring timely delivery and accuracy of essential data.</li><li>Working autonomously and collaboratively while meeting deadlines and ensuring precision under pressure.</li><li>Assisting e-commerce and marketing teams in executing website updates such as product details, promotions, imagery, and site maintenance; contributing to online merchandising efforts like product uploads and content validation. </li></ul><p><strong> </strong></p><p><br></p>
We are looking for an experienced Senior Manager of Customer Experience & Loyalty Operations to join our team on a contract basis in El Segundo, California. In this role, you will play a pivotal part in enhancing customer satisfaction, loyalty, and retention strategies for subscription-based beauty brands. The position requires a strong focus on operational excellence, vendor management, and collaboration across departments to drive impactful initiatives.<br><br>Responsibilities:<br>• Develop and implement customer experience and retention strategies to enhance satisfaction and engagement.<br>• Design and manage loyalty programs, including Surprise & Delight initiatives tailored to customer tenure and behavior.<br>• Oversee vendor operations and ensure adherence to quality standards through performance reviews and coaching.<br>• Optimize CX tools and platforms such as Zendesk, Ada, Shopify, and Recharge to improve efficiency and customer support.<br>• Analyze data trends and create actionable insights to address customer pain points and improve retention.<br>• Collaborate with Product, Marketing, and Creative teams to align customer experience with campaigns and brand strategies.<br>• Act as a key escalation point for complex customer issues, ensuring timely resolution and customer satisfaction.<br>• Monitor key performance metrics and provide regular reports to identify opportunities for improvement.<br>• Lead team meetings and contribute to performance reviews, emphasizing continuous growth and optimization.<br>• Partner with technical teams to recommend enhancements to processes and tools for better customer service delivery.
We are looking for a dedicated Collections Specialist to join our team on a contract basis in Tustin, California. In this role, you will play a key part in managing accounts receivable and ensuring timely payments from clients. This position is ideal for someone with a strong background in collections and a proven ability to resolve billing issues efficiently.<br><br>Responsibilities:<br>• Conduct daily calls to clients to follow up on outstanding payments.<br>• Negotiate and establish payment arrangements with customers to address overdue accounts.<br>• Accurately post payments to the appropriate accounts and maintain up-to-date records.<br>• Investigate and resolve billing discrepancies to ensure account accuracy.<br>• Collaborate with internal teams to address and rectify account-related issues.<br>• Maintain detailed documentation of collection activities and communications.<br>• Monitor aging reports to prioritize collection efforts effectively.<br>• Ensure compliance with company policies and applicable regulations during collection processes.<br>• Provide exceptional customer service while maintaining a meticulous approach to sensitive financial matters.
