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4 results for Technical Support Specialist in Milwaukee, WI

Technical Help Desk 1

Menomonee Falls, WI
onsite
Temporary / Contract
19.5 - 19.5 USD / Hourly
We are looking for a customer-focused Technical Help Desk 1 specialist to support consumers with product questions, troubleshooting, and service-related needs for marine and RV product lines. This Long-term Contract position is based in Menomonee Falls, Wisconsin, and offers a hybrid schedule with time split between remote work and onsite support during the week. The ideal candidate is adaptable, eager to learn, and able to combine strong communication skills with an interest in developing technical knowledge through provided training. Responsibilities: • Respond to customer inquiries by phone or other support channels, providing guidance on product features, setup, compatibility, and general use. • Diagnose product issues by interpreting wiring information, schematics, and related technical materials to identify practical solutions. • Record support interactions accurately and complete case processing activities in a timely manner to maintain reliable service documentation. • Help customers navigate warranty, repair, and replacement options while ensuring a smooth and supportive experience. • Contribute to the creation and refinement of knowledge resources such as frequently asked questions, troubleshooting references, and documented support procedures. • Review technical content, including manuals, bulletins, training materials, and customer-facing product information, to improve clarity and accuracy. • Support call center performance by meeting service commitments, collaborating with team members, and maintaining consistent follow-through on open issues. • Participate in onsite hybrid work requirements by reporting to the facility as needed and working flexibly across locations within the assigned area.
2026-06-08T00:00:00Z

Customer Experience Specialist

Caledonia, WI
onsite
Temporary to Hire
20 - 24 USD / Hourly
We are looking for a Customer Experience Specialist to join a fast-moving service environment in Wisconsin. This contract-to-permanent opportunity is ideal for someone who enjoys helping customers, managing a busy phone queue, and keeping daily operations organized. The person in this role will support appointment scheduling, customer communication, and coordination with internal teams to ensure a smooth service experience. Success in this position requires strong communication skills, reliability, and the ability to stay composed while handling multiple priorities. Responsibilities: • Coordinate incoming customer requests by phone and email, providing courteous and attentive support throughout each interaction. • Arrange service and project appointments using scheduling platforms such as ServiceTitan while ensuring calendar accuracy. • Track new inquiries and update customer records, follow-up details, and service notes in the appropriate systems. • Work closely with dispatch, field personnel, and team members handling calls to maintain efficient coverage and timely response times. • Manage a high volume of customer communication while prioritizing urgent needs and maintaining attention to detail. • Support daily office operations by following established service workflows and ensuring customer requests move forward promptly. • Communicate clearly with customers regarding appointment timing, next steps, and any required updates. • Maintain organized documentation of conversations, scheduling activity, and outstanding items requiring follow-up.
2026-06-08T00:00:00Z

Customer Experience Specialist

Caledonia, WI
onsite
Temporary to Hire
20 - 24 USD / Hourly
We are looking for a Customer Experience Specialist to join a busy service-driven team in Wisconsin. This contract opportunity with potential for a permanent role is ideal for someone who thrives in a fast-paced setting, communicates with professionalism, and can keep customer interactions organized and on track. The person in this role will support daily service operations by handling inbound inquiries, coordinating appointments, and helping create a smooth experience for customers and internal teams. Responsibilities: • Manage a high volume of incoming customer calls and respond with professionalism, accuracy, and a service-focused approach. • Arrange service and project appointments through ServiceTitan while ensuring scheduling details are complete and accurate. • Track new inquiries and customer requests, following established procedures to move each item through the proper workflow. • Partner closely with dispatch, field personnel, and other team members to maintain coverage and support efficient daily operations. • Record customer conversations, appointment updates, and follow-up activities in the appropriate system with strong attention to detail. • Provide timely updates to customers through phone and email correspondence to keep communication clear and consistent. • Assist with coordinating service-related needs in an HVAC and construction-oriented environment where priorities may shift quickly.
2026-06-08T00:00:00Z

Help Desk Analyst II

Milwaukee, WI
onsite
Temporary to Hire
28.5 - 33 USD / Hourly
We are looking for a Help Desk Analyst II to provide dependable technical support for employees across desktop, laptop, Mac, and mobile environments in Milwaukee, Wisconsin. This contract opportunity with permanent potential is ideal for someone who enjoys solving end-user issues, improving day-to-day technology experiences, and working across a broad range of endpoint and collaboration tools. The person in this role will deliver hands-on and remote assistance, support device lifecycle activities, and help maintain secure, productive office technology operations.This is a hybrid role with required Responsibilities:• Deliver technical support for Windows PCs, Macs, laptops, and mobile devices by resolving hardware, software, operating system, account, and configuration issues.• Prepare and maintain standardized device builds for Windows and macOS systems, including image creation, configuration updates, and deployment support.• Administer and support Microsoft 365 services by assisting with user setup, license management, Intune administration, and collaboration platforms such as Teams and Zoom.• Assist with endpoint security efforts by supporting antivirus tools, patch compliance, device protection measures, and enforcement of established security settings.• Configure and manage mobile devices using Intune or similar management platforms, including provisioning, policy application, compliance monitoring, and asset tracking.• Troubleshoot and maintain workplace technology such as printers, copiers, and video conferencing equipment to minimize interruptions for end users.• Respond to incidents and service requests through both onsite and remote support, record all work in the ticketing system, escalate complex issues appropriately, and keep users informed throughout resolution.• Support backup and recovery activities for endpoint devices while following established data retention and protection standards.• Contribute to hardware and software purchasing activities by helping identify technology needs and supporting procurement requests.
2026-06-03T00:00:00Z