<p>We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Indiana. This short-term (60 days) contract position is ideal for someone with strong Microsoft Windows troubleshooting skills who can resolve day-to-day desktop, account, and ticket-based support issues efficiently. The role focuses on delivering responsive service, maintaining user access, and ensuring a reliable computing environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide first-line and desktop support for hardware, software, and Windows-related issues reported by employees.</p><p>• Diagnose technical problems, identify root causes, and complete timely resolutions for routine and moderately complex support requests.</p><p>• Manage incoming service desk tickets, document troubleshooting steps, and keep issue records accurate and up to date.</p><p>• Support user account administration tasks, including password resets, access changes, and directory updates within Active Directory.</p><p>• Install, configure, and maintain Windows 10 systems, standard desktop applications, and peripheral devices.</p><p>• Escalate unresolved incidents when needed and work with other technical teams to ensure issues are fully addressed.</p><p>• Deliver attentive end-user assistance in person, by phone, or through remote support tools while maintaining a high level of customer service.</p>
<p>We are looking for an Operations Analyst to join a logistics and distribution team in Lebanon, Indiana in a contract role with the potential to become permanent. This position focuses on improving day-to-day operational performance through data review, process evaluation, and close coordination across supply chain activities. The ideal candidate will use analytical insight to support efficient inventory flow, transportation performance, and cost-conscious distribution decisions.</p><p><br></p><p>Responsibilities:</p><p>• Create reports and spreadsheets by extracting operational data from SQL Server and related systems to support business decisions.</p><p>• Review shipment activity, inventory movement, and transportation spending to uncover trends, service issues, and opportunities for improvement.</p><p>• Track and maintain supply chain performance measures, providing regular updates on key operational results.</p><p>• Identify workflow gaps across warehouse, distribution, and transportation functions and recommend practical solutions to improve efficiency.</p><p>• Support order scheduling activities, including retrieval, tagging, and wave planning within internal operating systems.</p><p>• Partner with logistics teams, carriers, suppliers, and internal stakeholders to improve delivery accuracy and reduce service delays.</p><p>• Assist with technology-enabled process improvements involving warehouse and transportation management platforms.</p><p>• Evaluate freight, warehousing, and distribution expenses and share recommendations that help control operating costs.</p><p>• Contribute to compliance, safety, and risk management efforts by monitoring operational practices and supporting disruption planning.</p><p>• Document procedures, share process updates, and communicate findings to leadership and cross-functional teams.</p>