We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Indianapolis, Indiana. This long-term contract position is ideal for someone who is detail oriented and excels in providing technical assistance and resolving IT issues effectively. The role will involve supporting end-users, managing service desk requests, and ensuring a seamless technology experience.<br><br>Responsibilities:<br>• Respond promptly to service desk inquiries and resolve technical issues efficiently.<br>• Troubleshoot and support Microsoft Windows 10 systems and applications.<br>• Manage user accounts and permissions within Active Directory.<br>• Provide guidance and solutions for basic IT troubleshooting tasks.<br>• Document and track service desk tickets to ensure timely resolution.<br>• Assist in the installation and configuration of hardware and software.<br>• Collaborate with team members to address complex technical challenges.<br>• Maintain a high level of customer service while addressing user concerns.<br>• Monitor system performance and escalate issues as needed.<br>• Continuously update knowledge of IT systems and tools to improve support capabilities.
We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Indianapolis, Indiana. This long-term contract position offers an excellent opportunity to showcase your expertise in IT support and troubleshooting. The ideal candidate will play a vital role in ensuring smooth technical operations and providing exceptional service to end-users.<br><br>Responsibilities:<br>• Respond promptly to incoming service desk tickets and provide effective solutions to technical issues.<br>• Manage and maintain user accounts within Active Directory, ensuring proper permissions and security protocols.<br>• Troubleshoot and resolve software and hardware problems related to Microsoft Windows 10 systems.<br>• Provide guidance and support to end-users experiencing technical difficulties.<br>• Monitor system performance and address potential issues proactively.<br>• Document resolutions and maintain accurate records of support interactions.<br>• Install, configure, and update software applications as required.<br>• Collaborate with other IT team members to implement improvements and optimize workflows.<br>• Deliver exceptional customer service while maintaining a detail-oriented approach.<br>• Ensure compliance with internal IT policies and procedures.
