<p>Job Overview</p><p>This role is responsible for independently managing and responding to customer support communications, including emails, text messages, and support tickets. The position plays a key role in coordinating support visits, scheduling appointments, and sending reminders to clients and technicians.</p><p>In addition, this role provides remote assistance to both clients and technicians, supports troubleshooting efforts, and coordinates the replacement of defective products with manufacturers and vendors. The position also supports remote system programming and ongoing system maintenance.</p><p><br></p><p>Key Responsibilities</p><p>The successful candidate will consistently and independently perform the following duties:</p><ul><li>Monitor and respond to customer support emails</li><li>Review support tickets and initiate the support process</li><li>Coordinate and schedule support visits</li><li>Send appointment reminders via text and email</li><li>Schedule and manage client support appointments</li><li>Update and maintain internal support and scheduling systems</li><li>Coordinate appointments with clients, contractors, and property or house managers</li><li>Provide remote troubleshooting assistance to clients</li><li>Support technicians with remote troubleshooting needs</li><li>Coordinate defective product exchanges with manufacturers and vendors</li><li>Perform remote system programming and maintenance</li></ul><p>Qualifications & Experience</p><ul><li>C<strong>ustomer Support Experience:</strong></li><li> Prior experience handling customer support requests and service-related communications</li><li><strong>Scheduling & Coordination Skills:</strong> Strong ability to manage schedules and coordinate appointments with multiple stakeholders</li><li><strong>Communication Skills:</strong> Excellent written and verbal communication skills for client interaction, reminders, and troubleshooting support</li><li><strong>Organizational Skills:</strong> Ability to manage multiple tasks efficiently while maintaining accurate records</li><li><strong>Product Exchange Coordination:</strong> Experience coordinating product replacements or exchanges with vendors and manufacturers</li><li><strong>Technical Troubleshooting Knowledge:</strong> Comfort assisting with remote troubleshooting, system maintenance, and basic programming</li></ul><p><br></p><p>Equal Opportunity Employer</p><p>This organization is an Equal Opportunity Employer and is committed to creating an inclusive environment for all employees.</p>
We are looking for a dedicated Patient Access Specialist to join our team in Madison Heights, Michigan. In this role, you will manage scheduling and registration tasks while providing exceptional support to patients and clinical staff. This is a long-term contract position offering the opportunity to make a meaningful impact in a fast-paced healthcare environment.<br><br>Responsibilities:<br>• Handle a significant volume of incoming calls to coordinate patient scheduling efficiently.<br>• Arrange medical appointments and procedures across multiple facilities, ensuring compliance with clinical guidelines.<br>• Provide clear and accurate responses to patient inquiries, directing them to the appropriate departments.<br>• Communicate regularly with clinical teams to update patient status and coordinate scheduling.<br>• Work collaboratively with medical professionals to enhance scheduling processes and patient access.<br>• Utilize multiple technology systems simultaneously to complete scheduling and registration tasks.<br>• Accurately collect and record demographic, billing, and insurance information from patients or their representatives.<br>• Educate patients about preparation requirements and procedures following established protocols.<br>• Inform patients of anticipated co-pays and deductibles, ensuring transparency regarding payment expectations.<br>• Analyze financial details in registration systems and relay relevant information to patients and the billing office.
We are looking for a detail-oriented and friendly Receptionist to join our team in Northville, Michigan. In this long-term contract position, you will serve as the first point of contact for clients, ensuring a welcoming and organized office environment. This role offers an excellent opportunity to showcase your communication and multitasking skills in a dynamic setting.<br><br>Responsibilities:<br>• Welcome and assist clients upon arrival, ensuring a positive and detail-oriented experience.<br>• Manage a multi-line phone system, directing calls efficiently and providing accurate information.<br>• Handle inbound calls, addressing inquiries and routing them to the appropriate departments.<br>• Maintain and organize the front desk area to uphold a tidy and presentable workspace.<br>• Support administrative tasks, including scheduling and document preparation.<br>• Operate a switchboard system with up to ten phone lines, ensuring seamless communication.<br>• Collaborate with team members to assist in tax preparation processes.<br>• Ensure timely and accurate communication within the office to support daily operations.
<p>We are looking for experienced Collections Specialists to join our team in Grand Blanc, Michigan. In this role, you will focus on managing past-due accounts and ensuring timely resolution of outstanding balances. This is a long-term contract position that offers a dynamic and collaborative environment to utilize your expertise in collections.</p><p><br></p><p>Responsibilities:</p><p>• Conduct outbound calls to contact clients with overdue accounts and negotiate payment arrangements.</p><p>• Review and analyze assigned loan queues to determine the best course of action for each account.</p><p>• Manage collections for consumer loans, such as car loans and credit card accounts within the organization's systems.</p><p>• Maintain accurate and detailed records of all communication and payment agreements.</p><p>• Collaborate with team members to achieve departmental goals and reduce the number of accounts past 120 days due.</p><p>• Utilize the organization's core system effectively to track and update account statuses.</p><p>• Ensure compliance with all regulatory and organizational guidelines during the collections process.</p><p>• Provide excellent customer service while handling sensitive financial matters.</p><p>• Monitor progress and report on key metrics related to collections activities.</p><p>• Identify opportunities to improve collections processes and contribute to team success.</p>
We are looking for an experienced Chief Accounting Officer to lead the accounting operations of our growing organization in Southfield, Michigan. This role is pivotal in overseeing financial reporting, compliance, and governance across a multi-entity structure. As a key member of the leadership team, you will collaborate with senior executives, external advisors, and various departments to ensure accuracy, scalability, and strategic alignment in all accounting processes.<br><br>Responsibilities:<br>• Oversee the preparation and submission of quarterly and annual financial filings, ensuring compliance with all applicable regulations.<br>• Manage accounting operations for both corporate and property-level activities, including close processes and policy development.<br>• Maintain robust internal controls and coordinate internal and external audits, ensuring adherence to governance standards.<br>• Provide accounting guidance for capital market activities, including equity offerings and investor disclosures.<br>• Ensure compliance with regulatory requirements and partner with tax advisors for accurate filings and reporting.<br>• Lead multi-entity consolidations, addressing the complexities of joint ventures and diverse asset classes.<br>• Offer strategic advice on acquisitions, dispositions, and other complex transactions.<br>• Develop and implement scalable processes to support the company's growth.<br>• Mentor and lead a high-performing accounting team, fostering a culture of collaboration and accountability.<br>• Collaborate with senior leadership to support technical accounting matters and strategic initiatives.
<p>We are looking for a highly skilled Senior Executive Assistant to provide exceptional support to the Chief Executive Officer at a prominent financial services firm in Detroit, Michigan. This role requires a proactive and detail-oriented individual who can efficiently handle administrative tasks, manage complex schedules, and coordinate projects in a fast-paced environment. The ideal candidate will possess excellent organizational abilities, strong communication skills, and the ability to maintain discretion while managing multiple priorities.</p><p><br></p><p>Responsibilities:</p><p>• Deliver high-level administrative support, including drafting speeches, talking points, correspondence, and briefing materials.</p><p>• Coordinate the preparation for meetings and events, attend select high-level meetings, and ensure timely follow-up on action items.</p><p>• Manage invitations, track engagements for external events, and oversee relationship-related activities as directed.</p><p>• Maintain executive profiles, collaborate with internal teams, and respond to approved information requests.</p><p>• Anticipate needs for meetings and travel while facilitating seamless information flow across departments.</p><p>• Assist in special projects and provide general office support as required.</p><p>• Oversee calendar management, prioritize tasks, and organize travel logistics with sound judgment.</p><p>• Process expense reports and manage reimbursements efficiently.</p><p>• Prepare and update presentations and materials for executive review.</p><p>• Provide comprehensive administrative and office support to ensure smooth daily operations</p>
<p><strong>Position:</strong> Controller</p><p><strong>Reports To:</strong> Chief Financial Officer (CFO)</p><p><br></p><p><strong>Location:</strong> Detroit, MI</p><p><strong>Minimum Experience:</strong> 8+ years of progressive accounting and finance experience, including at least 3 years in a leadership role</p><p><br></p><p><strong>About the Opportunity</strong></p><p>Our client, a manufacturer of premium, high-end products, is seeking a dynamic and experienced Controller to join their leadership team. This position plays a critical role in overseeing accounting operations, driving process improvements, and ensuring compliance and accuracy across all financial activities. The Controller will report directly to the CFO and partner with leadership across the organization to deliver strategic financial insights that support growth and operational excellence.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Day-to-Day:</strong></p><ul><li>Oversee accounting operations including AP, AR, payroll, and general ledger management.</li><li>Ensure accuracy, compliance, and timeliness of all financial transactions.</li><li>Lead, mentor, and develop a team of accounting professionals across multiple business lines.</li><li>Partner cross-functionally with leadership to deliver financial insights and drive process enhancements.</li></ul><p><strong>Month-End:</strong></p><ul><li>Manage month-end close, including reconciliations and preparation of accurate financial statements.</li><li>Analyze variances and deliver clear commentary to leadership.</li><li>Monitor cash flow and working capital performance.</li></ul><p><strong>Year-End:</strong></p><ul><li>Lead the annual close process and external audit coordination.</li><li>Oversee tax preparation and compliance through third-party providers.</li><li>Support annual budgeting, forecasting, and long-range planning cycles.</li></ul><p>If you have questions or would like more information please call Jeff Sokolowski directly at (248)365-6131. For immediate and confidential please apply today.</p>
<p><strong>Workday Finance Product Lead</strong></p><p><strong>Department:</strong> Corporate Finance Systems</p><p> <strong>Confidential Search</strong></p><p> <strong>Location:</strong> Remote (Quarterly travel to Michigan headquarters)</p><p><strong>Role Overview</strong></p><p>Our client, a global leader in its industry, is seeking a Workday Finance Product Lead to serve as the finance-facing owner of its Workday Financial Management platform. This role sits at the intersection of accounting, finance operations, and enterprise systems, with primary responsibility for ensuring Workday supports accurate financial reporting, scalable processes, and strong internal controls across a complex, international organization.</p><p>This position is ideal for a finance professional with deep accounting experience who has led Workday Financials implementations and served as a Workday administrator. The role partners closely with global accounting and finance leadership to translate financial requirements into effective system design and execution.</p><p><strong>Key Responsibilities</strong></p><ul><li>Act as the finance product owner for Workday Financial Management, representing accounting and finance priorities across the organization</li><li>Lead and support Workday Financials implementations, enhancements, and ongoing system administration</li><li>Partner with accounting and finance leadership to align Workday functionality with close, reporting, procurement, expense, and project accounting processes</li><li>Develop and maintain a finance-driven roadmap that supports reporting accuracy, operational efficiency, and future growth</li><li>Translate accounting and finance requirements into detailed functional designs and Workday configurations</li><li>Oversee functional delivery of initiatives, ensuring adherence to financial controls, timelines, and quality standards</li><li>Provide guidance on Workday integrations, data flows, and downstream reporting dependencies</li><li>Serve as a key escalation point for system-related accounting issues, driving root-cause analysis and sustainable solutions</li><li>Collaborate with internal teams and external partners to support compliance, audit readiness, and risk management</li><li>Support governance, documentation, and change management related to financial systems</li></ul><p>For immediate and confidential consideration please apply today. If you have questions, or if you would like more information, please call Jeff Sokolowski directly at (248)365-6131.</p>
