<p><strong>THE ROLE: </strong></p><p>We’re helping our Calgary client find a talented and dedicated Client Services IT Technician with strong expertise in diagnosing and resolving technical issues involving hardware, software, and networks. The ideal candidate will deliver exceptional first-line technical support, ensuring systems run smoothly, and maximizing productivity across the board. Working both in person and remotely, you'll collaborate with users to identify and address concerns while maintaining a sharp focus on delivering excellent customer service.</p><p><em>Key Responsibilities:</em></p><ul><li><strong>Primary Technical Support:</strong> Act as the front-line contact for users, addressing tickets and resolving technical issues related to computers, software, and hardware via phone, email, or in person</li><li><strong>Systems Maintenance:</strong> Perform day-to-day system maintenance, including installations, repairs, and optimization of computer systems</li><li><strong>Issue Resolution:</strong> Analyze customer-reported problems, diagnose root causes, and provide step-by-step guidance to implement effective solutions, leveraging diagnostic tools as needed</li><li><strong>Networking Expertise:</strong> Handle troubleshooting for Local Area Networks (LAN), Wide Area Networks (WAN), and third-party systems, ensuring uninterrupted connectivity</li><li><strong>Client Engagement:</strong> Follow up with users to confirm resolutions, gather feedback on IT systems, and ensure a seamless user experience</li><li><strong>Consultative Role:</strong> Recommend tailored IT solutions based on customers’ unique needs and requirements</li><li><strong>Billing Management:</strong> Responsible for timely submission of billable calendar entries to the Accounting Department to support client invoicing</li></ul><p><strong>WHY THIS ROLE?</strong></p><p>This is your chance to be part of a thriving and fast-growing organization that values its team members and fosters a dynamic work environment. Beyond a competitive salary and comprehensive benefits, you’ll enjoy a collaborative environment that supports a strong work-life balance. Joining this team means you’ll have the opportunity to work with cutting-edge technologies, work in partnership within a supportive and motivated group, and make a real impact in a business that’s expanding rapidly. If you’re ready to showcase your technical skills while growing your career, this is the role for you!</p>
<p><strong>THE ROLE: </strong></p><p>We’re helping our Edmonton client find a talented and dedicated Client Services IT Technician with strong expertise in diagnosing and resolving technical issues involving hardware, software, and networks. The ideal candidate will deliver exceptional first-line technical support, ensuring systems run smoothly, and maximizing productivity across the board. Working both in person and remotely, you'll collaborate with users to identify and address concerns while maintaining a sharp focus on delivering excellent customer service.</p><p><em>Key Responsibilities:</em></p><ul><li><strong>Primary Technical Support:</strong> Act as the front-line contact for users, addressing tickets and resolving technical issues related to computers, software, and hardware via phone, email, or in person</li><li><strong>Systems Maintenance:</strong> Perform day-to-day system maintenance, including installations, repairs, and optimization of computer systems</li><li><strong>Issue Resolution:</strong> Analyze customer-reported problems, diagnose root causes, and provide step-by-step guidance to implement effective solutions, leveraging diagnostic tools as needed</li><li><strong>Networking Expertise:</strong> Handle troubleshooting for Local Area Networks (LAN), Wide Area Networks (WAN), and third-party systems, ensuring uninterrupted connectivity</li><li><strong>Client Engagement:</strong> Follow up with users to confirm resolutions, gather feedback on IT systems, and ensure a seamless user experience</li><li><strong>Consultative Role:</strong> Recommend tailored IT solutions based on customers’ unique needs and requirements</li><li><strong>Billing Management:</strong> Responsible for timely submission of billable calendar entries to the Accounting Department to support client invoicing</li></ul><p><strong>WHY THIS ROLE?</strong></p><p>This is your chance to be part of a thriving and fast-growing organization that values its team members and fosters a dynamic work environment. Beyond a competitive salary and comprehensive benefits, you’ll enjoy a collaborative environment that supports a strong work-life balance. Joining this team means you’ll have the opportunity to work with cutting-edge technologies, work in partnership within a supportive and motivated group, and make a real impact in a business that’s expanding rapidly. If you’re ready to showcase your technical skills while growing your career, this is the role for you!</p>
We are looking for a skilled Help Desk Analyst II to provide comprehensive onsite IT support for a growing environment in Ottawa, Ontario. This long-term contract position involves addressing technical issues, managing escalated service desk tickets, and ensuring the smooth operation of IT systems across a 200-machine setup. The ideal candidate will bring strong problem-solving skills and a proactive approach to maintaining and enhancing IT infrastructure.<br><br>Responsibilities:<br>• Respond to and resolve IT-related issues, including troubleshooting printers, cabling, and remote access problems.<br>• Manage escalated service desk tickets and ensure timely resolution in alignment with service level agreements.<br>• Configure and set up new laptops and desktops, including the installation of authorized software.<br>• Maintain and apply security updates, patches, and upgrades to all IT hardware and software.<br>• Conduct diagnostics and repairs on laptops, desktops, printers, and other IT equipment.<br>• Ensure compliance with audit requirements by maintaining accurate hardware and software records.<br>• Create and manage purchase requisitions for IT hardware and software, ensuring proper licensing is recorded and maintained.<br>• Set up new user accounts and disable expired accounts in accordance with HR guidelines.<br>• Provide exceptional customer service and technical support to both internal and external stakeholders.<br>• Maintain IT inventory and asset logs, ensuring all records are accurate and up to date.
<p>We are looking for an experienced Bilingual Help Desk Support specialist to join our team in Mississauga or London, Ontario. This long-term contract role involves providing technical assistance and support to ensure the successful deployment and functionality of IT hardware and devices across multiple sites. The ideal candidate will excel in both independent and collaborative settings, demonstrating strong communication and problem-solving skills.</p><p><br></p><p>Responsibilities:</p><p>• Validate survey data across 2400 sites to ensure accurate information collection.</p><p>• Assist with the setup, configuration, and deployment of tablets at various field locations.</p><p>• Collaborate closely with the project team to guarantee smooth logistics and deployment operations.</p><p>• Maintain clear and detailed documentation on site requirements, issues, and deployment progress.</p><p>• Communicate updates effectively and escalate challenges promptly when necessary.</p><p>• Troubleshoot basic connectivity and networking issues, such as Wi-Fi setup.</p><p>• Ensure all devices are correctly prepared and ready for field use.</p><p>• Provide technical support and guidance to field teams as required.</p><p>• Coordinate shipping details and manage the delivery of tablets to designated sites.</p><p>• Support bilingual communication needs (English/French) to facilitate effective collaboration across Canadian locations.</p>
<p><strong>THE ROLE: </strong></p><p>Robert Half is recruiting now for a detail-oriented and technically savvy Application Support Specialist for our Edmonton Client. As the successful candidate you will take ownership of managing and optimizing the organization’s application portfolio. In this role, you will focus on integrating systems, streamlining data management, and driving innovative solutions to improve business operations. By leveraging workplace automation, database configurations, and AI-driven efficiencies, you will ensure applications align with organizational goals while enhancing overall digital capabilities. You will play a pivotal role in making data and applications work smarter to improve workflows, eliminate redundancies, and deliver long-lasting impact through technology.</p><p><em>Key Responsibilities:</em></p><ul><li><strong>Application Management:</strong> Oversee application services, including integration, updates, and optimization, ensuring they align with team goals and organizational objectives</li><li><strong>Data Systems:</strong> Configure and manage databases and data systems to ensure security, efficiency, and scalability while supporting overall system automation. Enable integration with enterprise applications, AI, and data analytics tools</li><li><strong>Technical Support:</strong> Develop solutions to minimize application and software conflicts,</li><li>optimize Microsoft 365 services (e.g., Teams, Viva, SharePoint) to align with organizational objectives and generate performance reports and collaborate with stakeholders to drive improvements</li><li><strong>Strategic Initiatives:</strong> Partner with teams across portfolios to strategize and implement digital solutions, contribute to major projects, lead application and data-related projects (planning, budget, execution) and drive innovation through the adoption and automation</li></ul><p><strong>WHY THIS ROLE?</strong></p><p>This is your chance to be part of a dynamic, tech-forward environment where your contributions will fundamentally shape the way the organization operates. You’ll have the chance to work on strategic projects that enhance workflows and deliver tangible results, while staying at the forefront of cutting-edge technologies such as workplace automation, AI, and cloud-based systems. Beyond a competitive salary and comprehensive benefits, you’ll gain hands-on experience with powerful tools like PowerShell, Azure, AWS, and M365, while playing a key role in evolving the client’s digital infrastructure for long-term success. If you’re ready for a role where technology drives innovation, this opportunity is perfect for you!</p>
<p>Our client, a Microsoft-focused organization, is undergoing a Windows 11 rollout and is seeking a Bilingual Tier 2 Technical Support Analyst to join their team onsite in Calgary. This short-term contract will support a large-scale device migration and provide hands-on technical support to end users.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Provide Tier 2 support via chat, email, and in-person channels</p><p>• Assist with the rollout and manual migration of devices to Windows 11</p><p>• Wipe and reimage Lenovo machines in preparation for deployment</p><p>• Troubleshoot hardware/software issues across Windows 11, Office 365, and other enterprise tools</p><p>• Support user account management and permissions via Active Directory</p><p>• Manage and resolve tickets using Zendesk</p><p>• Collaborate with internal IT teams to ensure smooth transitions during the upgrade</p><p>• Deliver bilingual (English/French) technical support to end users</p>
We are looking for a PC Technician to join our team on a contract basis in Oakville, Ontario. In this role, you will be responsible for supporting a PC deployment and rollout project, ensuring smooth transitions for end-users. This is an on-site position where you will assist in hardware setup, device returns, and provide technical support to maintain seamless operations.<br><br>Responsibilities:<br>• Deploy and configure new PCs for end-users, ensuring all devices are functioning properly.<br>• Provide clear instructions to users regarding the return and shipment of old devices.<br>• Perform data wiping and secure destruction of old hardware as required.<br>• Manage weekly deployment of 5-10 devices, adhering to project timelines.<br>• Offer technical support during Windows 11 deployments and address any issues that arise.<br>• Collaborate with on-site team members to deliver effective customer service and resolve technical problems.<br>• Maintain accurate inventory records and assist in budgeting for hardware replacements.<br>• Troubleshoot and resolve hardware and software issues, ensuring minimal disruption to users.<br>• Ensure all tasks are completed with a focus on maintaining high service quality.<br>• Provide assistance with general IT help desk duties as needed.
<p>Our client is looking for a dedicated Desktop Support Analyst to join their team on a long-term contract basis in Kanata, Ontario. In this role, you will provide essential onsite IT support to a dynamic manufacturing facility, ensuring smooth operations in both production line environments and office spaces. This position offers an excellent opportunity to collaborate with system administrators, engineers, and other technical professionals.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Deliver hands-on IT support for hardware, peripherals, and Windows-based Dell PCs across production lines and office environments.</p><p>• Troubleshoot and resolve technical issues related to laptops, desktops, and other workstation equipment.</p><p>• Collaborate with system administrators and the IT Manager to maintain optimal functionality of IT systems.</p><p>• Ensure the seamless operation of IT equipment within the manufacturing facility and engineering offices.</p><p>• Provide deskside support to end-users, addressing software and hardware concerns promptly.</p><p>• Document and escalate complex technical issues as needed, ensuring efficient resolution.</p><p>• Assist in maintaining and upgrading IT equipment to meet operational demands.</p><p>• Support the implementation of Cisco and Citrix technologies within the workspace.</p><p>• Maintain a high level of service while interacting with a diverse group of onsite users.</p><p>• Adhere to security and compliance standards when handling IT assets.</p>
<p>If you already live on Vancouver Island, you know how great it is. And perhaps you don’t live there quite yet, but you have been looking for your chance to make the move? Well this is a full-time IT administration position based with a well-established company in Victoria, BC. Is this the chance you’ve been waiting for? </p><p><br></p><p>This is a full-time career opportunity with a long-standing industrial company that is part of a bigger company with several global offices. This position will be based in the Victoria office where you will take care of all the computer systems for approximately 50 staff. And you’ll be working collaboratively with a team of other IT people, based in the other global offices</p><p><br></p><p>This position includes a competitive base salary, paid vacation and extended health and dental benefits. </p><p><br></p><p>This IT position would best be suited for a Jack-or-Jill-of-all-Trades who loves doing a variety of different duties every day. On some days you may be more focused on building some new workstations and setting up new user accounts. On other days you may be doing some projects related to upgrading physical infrastructure. And you will also be involved in the ERP software system and other enterprise applications. And as you can imagine, the main reason to have a person physically stationed in Victoria is to provide a high-level of personal service to the users there (rather than manage everything remotely from Vancouver). So you’ll spend a good part of your day getting to know your co-workers and their computing needs. </p><p><br></p><p>You will be working primarily with Microsoft Windows-based systems, including Active Directory, Outlook, Office 365, and Microsoft Azure, etc. The engineers whom you support often use specialized software applications that may require some additional support or configuration (e.g. CAD software, MRP software, etc)</p><p><br></p><p><strong>How to Apply</strong></p><p><br></p><p>A bit about myself - my name is Nathan Wawruck, and I am a recruitment consultant based in Vancouver, BC. I have over a decade of matching software and IT professionals to job opportunities in BC and across Western Canada.</p><p><br></p><p>If you're interested in pursuing this role, please contact me for an initial discussion. This is a chance for us to discuss specifics, such as the company name, the key hiring managers, and the more in-depth job requirements. This is also a great opportunity to talk about your overall career goals and preferences. We can even discuss other potential roles which may fit what you're looking for. Please find me on LinkedIn by searching my name: Nathan Wawruck</p>
<p>We are looking for a skilled and versatile IT Technician to join our team in Burlington, Ontario. In this role, you will handle a variety of technical tasks, including troubleshooting hardware and software issues, maintaining network systems, and repairing various devices. Your expertise will contribute to ensuring seamless operations across a range of technology platforms.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Diagnose and repair hardware issues across devices such as laptops, desktops, and printers.</p><p>• Troubleshoot network connectivity problems, including wired and wireless configurations.</p><p>• Perform installations and upgrades for both hardware and software components.</p><p>• Maintain and repair smart TVs, satellite systems, and other onboard entertainment technologies.</p><p>• Conduct cabling work to support network and device connectivity.</p><p>• Handle break-fix tasks, ensuring timely resolution of technical issues.</p><p>• Assist with maintaining and repairing navigation systems and other specialized equipment.</p><p>• Provide general technical support to address a wide range of user and system needs.</p><p>• Manage workstation setups, including assembly, configuration, and testing.</p>
<p><strong>Role Summary:</strong></p><p>Oversees IT support services for assigned offices, collaborating with Digital-IT on remote support, projects, and vendor management. Provides backup for the Global Helpdesk during peak times or holidays.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Coordinate hardware/software upgrades and installations per global standards</li><li>Maintain inventory and license records</li><li>Execute project tasks including testing and documentation</li><li>Perform scheduled maintenance and troubleshoot issues</li><li>Diagnose and resolve hardware/software faults</li><li>Repair or replace equipment as needed</li><li>Participate in shift and on-call rotations</li><li>Guide local office contacts and liaise with external vendors</li><li>Join scheduled IT conference calls</li></ul><p><strong>Digital-IT Collaboration:</strong></p><ul><li>Partner with GSM and Digital-IT to enhance tech adoption and support delivery</li><li>Support Global Helpdesk in software rollouts and issue resolution</li><li>May assist with events or conferences at other offices</li></ul>
<p>Our client, a well-established and growing manufacturing company in British Columbia, is seeking a Manager of Engineering to lead their multidisciplinary engineering team. This hands-on leadership role is essential in driving innovation, supporting efficient production processes, and overseeing the full product development lifecycle. The ideal candidate brings a combination of technical depth, team leadership, and a strong understanding of electrical systems, CAD, and manufacturing best practices.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><p>Engineering & Team Leadership</p><ul><li>Lead and mentor a team of engineers and engineers-in-training (EITs)</li><li>Foster a culture of continuous improvement and innovation</li><li>Guide design-for-manufacturing efforts across current and future product lines</li><li>Serve as Permit to Practice lead under Engineers & Geoscientists BC (EGBC)</li></ul><p>Product Development & Lifecycle Management</p><ul><li>Oversee the complete product development cycle from concept through to launch</li><li>Lead tooling, mold procurement, and prototyping for new product lines</li><li>Manage change control processes and ensure traceability of product updates</li><li>Support hands-on prototype builds and technical layout reviews</li></ul><p>Electrical System Oversight</p><ul><li>Lead system design and troubleshooting for both 12V DC and 120V AC applications</li><li>Provide technical guidance for lithium battery systems, solar integration, and Victron Energy components</li><li>Support production, after-sales, and commissioning teams with electrical systems knowledge</li></ul><p>CAD & BOM Management</p><ul><li>Oversee CAD integrity and model architecture (Onshape preferred)</li><li>Ensure BOM accuracy and alignment with procurement and production teams</li><li>Champion improvements in build sheet automation and configuration control</li></ul><p>Vendor Relations & CNC Oversight</p><ul><li>Maintain strong technical relationships with key equipment suppliers</li><li>Support procurement of engineered parts and systems</li><li>Provide guidance on CNC machine usage and ensure knowledge-sharing between teams</li></ul><p>Compliance & Quality Assurance</p><ul><li>Lead quality inspections and ensure adherence to industry and regulatory standards</li><li>Support EIT mentorship and EGBC compliance initiatives</li></ul>
<p>We are looking for a dedicated Help Desk Analyst to join our team in Kitchener, Ontario. The ideal candidate will provide exceptional technical support, ensuring smooth operations and resolving hardware and software issues efficiently. This role requires strong communication skills, a solid understanding of IT systems, and the ability to prioritize tasks effectively in a fast-paced environment.</p><p><br></p><p>Must have own vehicle, with a valid drivers license. </p><p><br></p><p>Responsibilities:</p><p>• Respond to and resolve technical issues related to hardware, software, and network connectivity.</p><p>• Provide support for Microsoft Windows 10 and the Office suite, ensuring optimal system performance.</p><p>• Diagnose and repair desktop and laptop hardware issues to maintain functionality.</p><p>• Utilize IT ticketing systems to track, prioritize, and manage service requests.</p><p>• Troubleshoot network-related problems, including device connectivity and communication issues.</p><p>• Collaborate with team members to implement solutions and support IT processes.</p><p>• Maintain and support Active Directory, printers, and other network architecture components.</p><p>• Apply Agile methodologies, such as Scrum, to manage tasks and improve efficiency.</p><p>• Offer guidance and support for Mac computers and other devices as needed.</p><p>• Conduct regular system checks to ensure a secure and optimized IT environment.</p>
<p>Nous recherchons un(e) gestionnaire des applications d'entreprises pour rejoindre l'équipe dynamique de notre client à Montréal. En tant que leader stratégique, vous serez responsable de superviser le développement, la maintenance et l'optimisation des systèmes applicatifs de l'entreprise. Ce rôle exige une vision stratégique, une expertise technique et des compétences en leadership pour garantir la performance et l'efficacité des solutions technologiques.</p><p><br></p><p>Responsabilités:</p><p>• Élaborer et mettre en œuvre une stratégie globale pour les applications d'entreprise en alignement avec les objectifs organisationnels.</p><p>• Évaluer les besoins des utilisateurs et recommander des solutions modernes et adaptées aux exigences opérationnelles.</p><p>• Superviser la maintenance, les mises à jour et la sécurité des systèmes pour assurer leur efficacité continue.</p><p>• Faciliter l'intégration entre les différents systèmes, notamment les outils de gestion de production et autres applications clés.</p><p>• Fixer des objectifs clairs pour l'équipe et suivre leur réalisation tout en communiquant les priorités stratégiques.</p><p>• Gérer les demandes de service et résoudre les incidents afin de maintenir un niveau élevé de satisfaction des utilisateurs.</p><p>• Collaborer avec les fournisseurs pour garantir la livraison des projets dans les délais et budgets convenus.</p><p>• Maintenir une documentation complète et structurée des systèmes et processus en place.</p><p>• Soutenir l'équipe dans l'implémentation et l'utilisation de solutions d'intelligence d'affaires (BI).</p>
<p>This is an opportunity to join a well-established FinTech company in a technology leadership role. In this position, you’ll be leading a team size of around 15 people, and you’ll have several team leads reporting to you. </p><p><br></p><p>This company works with financial institutions across Canada, and they provide an innovative software platform to their customers. A significant part of your role will focus on ensuring that the platform is running smoothly at all times, to minimize downtime and disruptions. Experience in a software company, working on platform engineering would be considered an asset for this role. </p><p><br></p><p>This role is suitable if you are an experienced people manager, with a strong technical background. Perhaps you started your career in IT systems administration or product operations, and then progressed into leading teams of technical professionals. If this sounds like you, then please read on. </p><p><br></p><p>This is a full-time position, and includes a competitive base salary, paid vacation and extended health and dental benefits. </p><p><br></p><p>One of the attractive elements of this opportunity is the chance to work with a supportive team. You will be reporting to a long-term CIO of the company, and there are several other members of the team with long tenure. Your role will be to coach and mentor and develop the members of your staff, and to develop relationships with other staff members across the business.</p><p><br></p><p><strong>HOW TO APPLY</strong></p><p><br></p><p>A bit about myself - my name is Nathan Wawruck, and I am a recruitment consultant based in Vancouver, BC. I have over a decade of matching software and IT professionals to job opportunities, and I am always looking to connect with like-minded people in the Vancouver area.</p><p><br></p><p>If you're interested in pursuing this role, please apply to this posting online, and contact me for an initial discussion. This is a chance for us to discuss specifics, such as the company name, the key hiring managers, and the more in-depth job requirements. This is also a great opportunity to talk about your overall career goals and preferences. We can even discuss other potential roles which may fit what you're looking for. Please find me on LinkedIn by searching my name: Nathan Wawruck</p>
<p><strong>THE ROLE: </strong></p><p>We have an exciting opportunity for an experienced Information Technology Manager to play a key role in driving reliable, secure, and efficient IT operations within a dynamic organization. This leadership position focuses on overseeing enterprise infrastructure, networks, cybersecurity, applications, and data services to ensure seamless internal operations and customer-facing services.</p><p>As an IT Manager, you will spearhead strategic planning, technology architecture development, and cybersecurity controls while fostering strong relationships across internal teams and external stakeholders. Your responsibilities will encompass infrastructure management, IT strategy implementation, risk management, disaster recovery planning, personnel and vendor oversight, and contributing to business value through innovative IT solutions.</p><p><strong><em>Key Responsibilities:</em></strong></p><ul><li>Infrastructure Management: Plan, deploy, and manage diverse IT environments, including on-premises and cloud-based systems (e.g., Azure, AWS). Oversee enterprise applications, backup solutions, disaster recovery processes, and network systems, ensuring functionality and smooth operation</li><li>Operational Excellence: Monitor service requests and incidents, utilize ticketing tools, maintain CMDB documentation, and collaborate with teams during audits and assessments</li><li>Strategic Planning: Develop tactical roadmaps aligned with organizational goals, refine security architectures, and contribute to IT integration and optimization efforts</li><li>Cybersecurity Leadership: Implement compliance processes using best practices (e.g., NIST framework), manage risk assessments, enforce IT security policies, and safeguard organizational assets</li><li>Stakeholder Engagement: Collaborate with business teams to define infrastructure needs, contribute to project lifecycles, and ensure high-quality IT services that align with company objectives</li><li>Personnel and Vendor Management: Guide IT team members, oversee vendor contracts and deliverables, and ensure services comply with procurement policies and financial accountability</li></ul><p><strong>WHY THIS ROLE:</strong></p><p>This position offers a rare opportunity to lead transformative IT initiatives within a forward-thinking organization that values innovation and operational excellence. Our client offers a competitive salary and a comprehensive benefits package with the opportunity to gain exposure to cutting-edge technologies, like Azure, AWS, and enterprise cybersecurity tools and enhance your managerial skills by guiding a team of IT professionals and applying your expertise to multi-site environments. Thrive in a role that offers a fast-paced environment, and opportunities for continuous development. a fun but challenging team-oriented environment. If you have the qualities, we are looking for and want to advance your career with an industry leading company don’t delay and submit your resume today.</p>
We are looking for a highly analytical and detail-oriented Product Activation Analyst to join our dynamic Digital Product Team in Toronto, Ontario. In this long-term contract position, you will play a key role in managing data-driven processes, ensuring operational excellence, and supporting the activation of digital products. This hybrid role requires on-site presence three days per week and offers the opportunity to work closely with cross-functional teams to enhance product scalability and compliance.<br><br>Responsibilities:<br>• Oversee product activation processes, emphasizing user access entitlements and permissions.<br>• Prepare and maintain structured data files for system uploads, ensuring accuracy and version control.<br>• Utilize Excel and Power BI to analyze large datasets, uncover trends, and deliver actionable insights.<br>• Create dashboards and reports to effectively communicate metrics and performance to stakeholders.<br>• Address and resolve inconsistencies, gaps, and risks in activation-related workflows and data.<br>• Collaborate with product, IT, and business teams to support data analysis for product launches.<br>• Document business use cases, operational procedures, and functional requirements for product activation.<br>• Develop and maintain best practices and process documentation to ensure scalability and consistency.<br>• Apply frameworks for organizing and tagging raw data to enhance usability.<br>• Contribute to continuous improvement initiatives for activation tools and processes.
