<p><strong>About the Role</strong></p><p>Our client in Vancouver, BC is seeking a Desktop Support Analyst for a 3‑month onsite contract. This role will provide Tier 1 support to approximately 200 users, focusing on software and hardware troubleshooting within a Microsoft environment. You will handle incoming requests through Jira, resolve frontline technical issues, and ensure a smooth end-user experience.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Act as the first point of contact for Tier 1 technical support via walk-ups and Jira tickets</li><li>Troubleshoot Windows OS, MS 365 apps, desktops/laptops, printers, peripherals, and basic network issues</li><li>Document, update, and close tickets in Jira following internal standards</li><li>Perform basic Active Directory tasks including password resets and group membership updates</li><li>Image, configure, and deploy workstations</li><li>Support meeting room technology and AV setups</li><li>Escalate unresolved issues to Tier 2/System teams as needed</li><li>Maintain asset tracking and follow standardized procedures</li><li>Provide clear communication and excellent customer service to all users</li></ul>

<p><strong>Required Qualifications</strong></p><ul><li>2+ years of desktop support or service desk experience</li><li>Strong troubleshooting skills with Windows 10/11, MS 365, and common business applications</li><li>Experience using Jira or other ITSM tools</li><li>Working knowledge of Active Directory</li><li>Familiarity with imaging tools and endpoint deployment processes</li><li>Understanding of hardware components and basic networking (TCP/IP, DNS, Wi-Fi)</li><li>Strong communication skills and a customer-first mindset</li><li>Ability to multitask and manage a consistent ticket workload</li></ul>

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