<p>We are looking for an experienced Application Support Consultant specializing in Dynamics 365 Finance & Operations (D365 F& O) to join our team on a long-term contract basis. This role is focused on providing hands-on stabilization support during the post-implementation hyper-care phase, ensuring a smooth transition for end-users. Based in London, Ontario, this position requires a strong understanding of manufacturing, supply chain processes, and the ability to deliver efficient on-site and remote support.</p><p><br></p><p>Responsibilities:</p><p>• Provide stabilization support for Dynamics 365 Finance & Operations following go-live implementation.</p><p>• Troubleshoot application issues and ensure timely resolution to minimize disruptions during the hyper-care period.</p><p>• Conduct on-site training sessions for end-users, focusing on production and supply chain modules.</p><p>• Collaborate with plant teams to address operational challenges and optimize workflows.</p><p>• Deliver customer-focused support, both on-site and remotely, to ensure seamless system adoption.</p><p>• Maintain clear documentation of issues, resolutions, and best practices for future reference.</p><p>• Work extended hours during the initial hyper-care phase, transitioning to standard schedules as required.</p><p>• Coordinate with technical teams to escalate and resolve complex application issues.</p><p>• Provide guidance to improve end-user proficiency with the Dynamics 365 platform.</p><p>• Monitor system performance and recommend enhancements to improve efficiency.</p>

<p>• Strong expertise in Dynamics 365 Finance & Operations, particularly in production and supply chain modules.</p><p>• Proven experience working in manufacturing environments with a focus on system support.</p><p>• Ability to troubleshoot and resolve technical issues related to D365 F& O applications.</p><p>• Excellent communication skills for delivering effective training and support to end-users.</p><p>• Availability to work on-site during the hyper-care period and travel as required.</p><p>• Demonstrated customer service skills with a proactive approach to issue resolution.</p><p><br></p><p>Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.</p>

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