<p>If you are an experienced IT support specialist, and you have been looking to join a stable, career-minded company, then please read on. This is a chance to join a successful, well-established industrial company in Burnaby. You will work in a bright, modern office, easily accessible by transit and major transportation routes.</p><p><br></p><p>In this role, you will take on a wide scope of responsibility, supporting all of the company’s information systems and IT infrastructure. This will include workstations, servers, networks, business applications, information security, and more. You will collaborate with two other members of the IT team to provide coverage and support for the industrial operations and back-office users. </p><p><br></p><p>This is a full-time position, and includes a competitive base salary, paid vacation and extended health and dental benefits. </p><p><br></p><p><strong>How to Apply</strong></p><p><br></p><p>A bit about myself - my name is Nathan Wawruck, and I am a recruitment consultant based in Vancouver, BC. I have over a decade of matching software and IT professionals to job opportunities, and I am always looking to connect with like-minded people in the Vancouver area.</p><p><br></p><p>If you're interested in pursuing this role, please apply to this posting online, and contact me for an initial discussion. This is a chance for us to discuss specifics, such as the company name, the key hiring managers, and the more in-depth job requirements. This is also a great opportunity to talk about your overall career goals and preferences. We can even discuss other potential roles which may fit what you're looking for. Please find me on LinkedIn by searching my name: Nathan Wawruck</p>
<p>If you are an experienced IT support specialist, and you have been looking to join a stable, career-minded company, then please read on. This is a chance to join a successful, well-established company in Vancouver. You will work in a central, trendy part of Vancouver, near lots of shops and restaurants and transit.</p><p><br></p><p>In this role, you will take on a wide scope of responsibility, supporting all of the company’s information systems and IT infrastructure. This organization has offices across Canada, and you will be supporting the other offices remotely from Vancouver. This will include workstations, servers, networks, business applications, information security, and more. You will collaborate with one other member of the IT team to provide coverage and support for the industrial operations and back-office users. </p><p><br></p><p>This is a full-time position, and includes a competitive base salary, paid vacation and extended health and dental benefits. </p><p><br></p><p><strong>How to Apply</strong></p><p><br></p><p>A bit about myself - my name is Nathan Wawruck, and I am a recruitment consultant based in Vancouver, BC. I have over a decade of matching software and IT professionals to job opportunities, and I am always looking to connect with like-minded people in the Vancouver area.</p><p><br></p><p>If you're interested in pursuing this role, please apply to this posting online, and contact me for an initial discussion. This is a chance for us to discuss specifics, such as the company name, the key hiring managers, and the more in-depth job requirements. This is also a great opportunity to talk about your overall career goals and preferences. We can even discuss other potential roles which may fit what you're looking for. Please find me on LinkedIn by searching my name: Nathan Wawruck</p><p><br></p><p><br></p>
<p>Robert Half is looking for a skilled Nonstop Support Specialist to deliver exceptional technical assistance for our client and ensure they have a seamless experience using their products. In this role, you will leverage your expertise in troubleshooting, customer service, and application support to address client concerns effectively. The position offers a hybrid work environment, combining office-based collaboration in Mississauga, Ontario, with remote work flexibility.</p><p><br></p><p>Responsibilities:</p><p>• Provide expert-level technical support to clients, resolving issues promptly and ensuring high customer satisfaction.</p><p>• Troubleshoot product-related problems, including hardware and software concerns, to identify and implement effective solutions.</p><p>• Collaborate with internal teams and stakeholders to escalate and resolve complex issues.</p><p>• Utilize cloud technologies to enhance support processes and improve client outcomes.</p><p>• Deliver deskside and remote support services tailored to individual client needs.</p><p>• Conduct quality assurance checks to ensure consistent service delivery and product reliability.</p><p>• Maintain strong communication with clients to address inquiries and provide updates on issue resolutions.</p><p>• Assist in onboarding and training clients on product usage and best practices.</p><p>• Document and track support cases to ensure accurate reporting and continuous improvement.</p><p>• Stay informed of product updates and industry trends to provide proactive and informed support.</p>
<p><strong>THE ROLE:</strong> </p><p>Our client is seeking a skilled and experienced IT Tier II Support Specialist to join their Calgary-based team. This position is ideal for a technically proficient professional who excels in troubleshooting, infrastructure support, and delivering high-quality service to end-users and internal stakeholders.</p><p>In this role, you will be responsible for resolving escalated technical issues, maintaining core IT systems, and contributing to the stability and efficiency of the organization’s technology environment. You will work closely with other IT teams to support infrastructure, cloud environments, and security tools, while also participating in ongoing projects and system upgrades.</p><p><strong>WHY THIS ROLE?</strong></p><p>This opportunity offers the chance to work in a dynamic and collaborative environment where your technical expertise will directly impact operational success. You’ll be part of a team that values proactive problem-solving, continuous improvement, and professional growth. The role provides a competitive salary along with a comprehensive benefits package, you’ll gain exposure to a broad range of technologies and the opportunity to contribute to meaningful IT initiatives, making it a rewarding opportunity for the right candidate.</p>
<p>We are seeking a dynamic and detail-oriented <strong>Services Solutions Specialist</strong> to bridge the gap between technical service delivery and strategic marketing. This role is ideal for a professional who thrives in a cross-functional environment and can translate complex service capabilities into compelling business value.</p><p><strong>Responsibilities</strong></p><ul><li>Develop and maintain technical marketing materials, case studies, and service documentation</li><li>Create clear, engaging content that communicates service value to diverse audiences</li><li>Collaborate with the marketing team to ensure technical accuracy in campaigns</li><li>Update and refine product positioning materials throughout the service lifecycle</li><li>Lead technical writing and response development for complex RFPs and proposals</li><li>Analyze customer requirements and align them with service capabilities</li><li>Coordinate cross-functional teams to gather technical inputs and pricing</li><li>Ensure proposal content reflects actual service delivery capabilities</li><li>Participate in daily service department planning and operations</li><li>Provide strategic and analytical support to service teams</li><li>Act as a liaison between service operations and customer-facing functions</li><li>Support process improvement initiatives and service methodology development</li><li>Assist with escalated customer communications requiring technical expertise</li></ul><p><br></p>
<p>We are hiring for an experienced eCommerce Optimization & Search Specialist to join our client on a 3-month contract (with a potential to extend) role. This is an execution-focused role ideal for professionals with a strong background in search optimization, conversion rate optimization (CRO), and digital merchandising within a complex, SKU-intensive product environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>• Analyze on-site search and browse behavior to identify friction points, improve search-to-cart performance, and elevate the overall relevance and user experience.</p><p>• Optimize product discovery and digital merchandising using insights to surface adjacent, complementary, and high-performing SKUs.</p><p>• Collaborate with Category Management to improve taxonomy, filtering, and product placement on PLPs and SRPs.</p><p>• Work closely with the Product Content team to ensure product data supports optimized search, browse, and add-to-cart behavior.</p><p>• Monitor search dashboards (e.g., COVEO, GA4) to resolve null or irrelevant result sets and reduce abandonment through alternate paths or query suggestions.</p><p>• Support and interpret A/B testing results to validate CRO hypotheses, partnering with Product and Analytics teams.</p><p>• Assist with the development of the on-site search enhancements roadmap and personalization strategies.</p><p>• Coordinate with third-party vendors and internal stakeholders on campaigns, product launches, and optimization projects.</p><p>• Track and prioritize multiple projects using project/workflow tools to meet deadlines and ensure transparency.</p><p>• Use customer feedback, analytics, and heatmaps to validate changes and guide continuous improvement efforts.</p>
We are looking for a skilled Desktop Support Analyst to join our team on a long-term contract basis in Ottawa, Ontario. In this role, you will provide comprehensive IT support to end-users, ensuring their hardware and software needs are met efficiently. As part of the regional IT support team, you will collaborate with global service desks while prioritizing local user satisfaction.<br><br>Responsibilities:<br>• Provide day-to-day IT support to local users, managing tickets, calls, and chat-based requests.<br>• Diagnose and resolve hardware and software issues, ensuring smooth functionality.<br>• Escalate unresolved issues to higher-level support teams as necessary.<br>• Install and configure software on user PCs and assist with hardware replacements.<br>• Maintain and support local IT infrastructure, including telephony systems and conference room equipment.<br>• Contribute to problem-solving initiatives and knowledge-sharing activities within the team.<br>• Monitor and prioritize tasks to enhance end-user satisfaction.<br>• Collaborate with the global IT support team to ensure seamless service delivery.<br>• Support network-related tasks, including basic troubleshooting of IP configurations.<br>• Ensure adherence to IT service delivery processes and standards.
<p>Nous recherchons un spécialiste des opérations passionné et organisé pour rejoindre l'équipe dynamique de notre client à Lévis. Ce rôle polyvalent exige une expertise dans la gestion des projets, le contrôle de qualité et le soutien technique, tout en collaborant étroitement avec les clients et les membres de l'équipe. Si vous excellez dans la coordination, les ventes et les aspects techniques liés à l'industrie de la construction, nous aimerions vous rencontrer.</p><p><br></p><p>Responsabilités:</p><p>• Coordonner les demandes des clients et répartir les dossiers selon les priorités.</p><p>• Assurer le suivi des échéanciers et garantir la livraison des projets dans les délais impartis.</p><p>• Effectuer des relevés de quantités à partir de plans et devis et préparer des estimations détaillées.</p><p>• Analyser les coûts de revient et fournir un support technique à l'équipe de vente et aux clients.</p><p>• Agir en tant que chargé de projet en supervisant les fiches techniques des produits et les devis d'installation.</p><p>• Présenter les estimations aux clients et les conseiller sur les meilleures solutions adaptées à leurs besoins.</p><p>• Finaliser les ventes en assurant un excellent service à la clientèle et en supportant l'équipe des ventes.</p><p>• Former les clients et l'équipe sur les produits et leurs applications.</p><p>• Développer le service d'estimation pour améliorer les processus internes.</p><p>• Maintenir une communication fluide avec les clients tout au long du processus.</p>
<p>Are you a tech-savvy problem solver looking to make an impact in the IT field? We’re seeking a proactive and skilled <strong>Help Desk Analyst</strong> to join our client's dynamic team in <strong>Kitchener, Ontario</strong>. As a valued member, you’ll play a pivotal role in delivering exceptional technical support, ensuring seamless operations while swiftly addressing hardware and software challenges.</p><p>This fast-paced role calls for outstanding communication skills, a solid foundation in IT systems, and the ability to manage multiple priorities effectively while contributing to a collaborative environment.</p><p><br></p><p><strong>Role Requirements:</strong></p><ul><li>Candidates must possess a <strong>valid driver’s license</strong> and <strong>access to their reliable vehicle</strong>.</li></ul><p><strong>Key Responsibilities:</strong></p><ul><li>Diagnose, resolve, and provide solutions for technical issues related to <strong>hardware</strong>, <strong>software</strong>, and <strong>network connectivity</strong>.</li><li>Deliver expert-level support for <strong>Microsoft Windows 10</strong> and the <strong>Microsoft Office Suite</strong>, optimizing system performance and reliability.</li><li>Perform diagnostic and repair services for desktop and laptop <strong>hardware</strong>, ensuring operational continuity.</li><li>Leverage IT ticketing systems to <strong>track</strong>, <strong>prioritize</strong>, and <strong>manage service requests efficiently</strong>.</li><li>Investigate and mitigate <strong>network-related problems</strong>, including connectivity and device communication issues.</li><li>Support and manage <strong>Active Directory</strong>, printers, and other critical components in the IT infrastructure.</li><li>Utilize <strong>Agile methodologies</strong>, like Scrum, to streamline task management and enhance efficiency.</li><li>Provide technical guidance for <strong>Mac computers</strong> and other devices as required.</li><li>Conduct regular system checks to maintain a <strong>secure</strong>, optimized, and reliable IT environment.</li><li>Collaborate closely with team members to implement solutions that enhance operations and support IT processes.</li></ul><p><br></p>
We are looking for a detail-oriented Accounting Specialist to join our team in Thornbury, Ontario. In this role, you will manage accounts payable and receivable processes, ensuring accuracy and compliance with organizational standards. You will also support financial reporting and assist in maintaining well-organized financial records.<br><br>Responsibilities:<br>• Maintain precise records of financial transactions, including ledgers, journals, receipts, and invoices.<br>• Process and reconcile statements, ensuring timely and accurate reporting.<br>• Handle incoming payments through various methods such as cheques, credit cards, and other approved platforms.<br>• Assist in preparing for annual audits by organizing and providing necessary documentation.<br>• Prioritize and organize daily payment processes to align with organizational requirements.<br>• Enter and process travel expense reports for reimbursement as needed.<br>• Perform data entry for invoices, including purchase orders, job cost details, and non-purchase order items.<br>• Collaborate with the Purchasing Department to address and resolve purchase order discrepancies before invoicing.<br>• Match printed cheques with invoice copies, ensuring all payment details are accurate and balanced.<br>• File vendor-related documents systematically to maintain accessible and organized records.
We are looking for a dedicated Plant Support Analyst to join our team on a contract basis in Oakville, Ontario. In this role, you will provide first and second-level technical support for hardware and software issues, ensuring smooth operations within a manufacturing environment. This position requires a proactive individual who can manage help desk tasks, deploy systems, and maintain accurate documentation while delivering exceptional service to internal clients.<br><br>Responsibilities:<br>• Provide first and second-level support for hardware and software issues escalated from the Service Desk, ensuring timely resolution of technical problems.<br>• Document all support activities and resolutions in ServiceNow to maintain accurate and detailed records.<br>• Deploy hardware and software based on individual requests and project requirements, ensuring seamless integration into the work environment.<br>• Complete assigned tasks in project management systems to support internal client services and interdepartmental projects.<br>• Build and configure new PC images, ensuring systems are tailored to operational needs.<br>• Manage inventory stock levels, including shipping, receiving, and tracking computer devices.<br>• Create and update desktop and notebook images using imaging tools to meet deployment standards.<br>• Maintain accurate tracking of equipment in Active Directory, ensuring proper inventory management.<br>• Collaborate with team members to troubleshoot and resolve complex technical issues.<br>• Perform other duties as required to support the overall IT and operational needs of the organization.
<p>Robert Half Technology is looking to hire a full time / permanent Global Operations Manager for a client that is rapidly expanding. They are offering great culture, stable work and opportunities for learning and growth.</p><p><br></p><p>Please take a look at the summarized information below and apply if you are a good fit. </p><p><br></p><p>Due to high volume of applicants, those that accurately fit the requirements will receive a response. Thank you for understanding!</p><p><br></p><p>Role: Global Operations Manager </p><p>Type: Full time / Permanent</p><p>Industry: Confidential until discussion held</p><p>Location: West GTA Region</p><p>Compensation: $120k to $140k + 10% Bonus (as well as additional bonuses) + 4 weeks vacation (Additional 3 sick days) + Health benefits (Dental, medical and vison) + Great team / work culture</p><p><br></p><p>Requirements:</p><p>- 10+ years experience working in the IT Industry; last few years working at a Managerial capacity</p><p>- IAAS Experience would be ideal (Infrastructure as a service)</p><p>- Strong understanding and experience working at / with Data Centers</p><p>- Expert knowledge with servers, hosting (nature of their business); cloud platforms (Azure, AWS or GCP)</p><p>- Server configuration</p><p>- Project Management Skills</p><p>- Familiar with JIRA and Roadmap development</p><p>- Logistics and cross-border coordination skills</p><p>- Analysis, implementation, and evaluation of IT landscape</p><p>- Budgeting, forecasting, hiring and building a team</p><p>- Project management experience; strong pipeline of projects</p><p>- Strong communication skills; speaking technical to non-technical people</p><p>- Asset: PMP Certified </p><p><br></p>
We are looking for an experienced and visionary IT Director to lead digital and technology services within a post-secondary education environment. In this role, you will drive transformative initiatives, oversee strategic technology planning, and ensure the seamless integration of innovative solutions across academic, operational, and administrative areas. Your leadership will be pivotal in aligning IT infrastructure and governance with institutional priorities while maintaining robust cybersecurity measures.<br><br>Responsibilities:<br>• Oversee the delivery of innovative technology solutions to meet academic and operational demands effectively.<br>• Develop and execute strategic policies and processes to enhance technology systems across the organization.<br>• Lead the implementation of a comprehensive digital strategy, incorporating data management, emerging technologies, and advanced applications.<br>• Establish effective technology governance practices to ensure alignment with organizational goals.<br>• Ensure IT infrastructure evolves to meet strategic needs, while safeguarding systems through rigorous cybersecurity and risk management protocols.<br>• Collaborate with diverse stakeholders to seamlessly integrate technology into teaching, learning, and administrative processes.<br>• Monitor industry trends and emerging technologies to identify opportunities for innovation.<br>• Drive large-scale technology initiatives, ensuring successful execution from planning to completion.<br>• Build and maintain partnerships with external vendors and service providers to support technological advancements.
<p>Robert Half is looking to hire a full time / permanent IT Director for a client that is rapidly expanding in the East GTA region. This is an exciting opportunity offering growth, stability and great work culture.</p><p><br></p><p>Please review the summarized information and apply if you are a good fit. Due to high volume of applicants, those that have accurate experience will receive a response. Thank you for your understanding.</p><p><br></p><p>Role: IT Director</p><p>Type: Full time / Permanent </p><p>Industry: Confidential</p><p>Location: East GTA (More information shared through discussion)</p><p>Compensation: $150k + $170k + Bonus (20%) + Vacation (With sick / PTO days) + Summer hours + Full Benefits with 100% coverage and RRSP's</p><p><br></p><p>Requirements:</p><p>- The main requirement we are looking for is someone that has decentralized IT functions and created IT presence from scratch in a new country.</p><p>- 12+ Years experience working in IT; at last 3 years experience as an IT Director </p><p>- Strong with Systems, Networks and Security; jack of all trades</p><p>- Managed development teams (hands on development not required)</p><p>- MS Dynamics 365 + Business Central (ERP / CRM); previously using INFOR</p><p>- MS Azure</p><p>- Compliance + Audit; ISO 270001</p><p>- Dashboards; Power BI; Reporting</p><p>- Modernization of IT environments; migrations from legacy platforms</p><p><br></p>
