<p>Our client is a well-established not-for-profit organization dedicated to supporting individuals and families through advocacy, assistance programs, community outreach, and educational initiatives. They are seeking a Service and Program Coordinator to provide client support, manage assistance programs, coordinate outreach activities, and contribute to the delivery of impactful community services.</p><p><br></p><p>Responsibilities:</p><p>Provide advocacy and support services to clients by assisting with applications for benefits, services, funding programs, and other available resources.</p><p>Manage and monitor client cases from initial intake through resolution, ensuring timely follow-up, documentation, and communication with all stakeholders.</p><p>Prepare reports and maintain statistical information related to service delivery, program outcomes, and client support activities.</p><p>Review applications for financial assistance programs and provide recommendations based on established guidelines and eligibility criteria.</p><p>Collaborate with external agencies, community organizations, healthcare providers, and government representatives to coordinate referrals and access to services.</p><p>Serve as a key point of contact for housing support inquiries, emergency assistance requests, and other client service needs.</p><p>Maintain accurate records and utilize internal databases and technology platforms to support service delivery and reporting requirements.</p><p>Participate in ongoing professional development to remain informed of program changes, legislation updates, and best practices within the sector.</p><p>Coordinate awareness campaigns, educational initiatives, presentations, and workshops for community partners, stakeholders, and members.</p><p>Review funding requests and program expenditure applications, providing recommendations in accordance with organizational policies.</p><p>Process program-related orders, invoices, payments, and financial documentation while ensuring accuracy and compliance with internal procedures.</p><p>Respond to inquiries from clients, community partners, and stakeholders regarding programs, services, and available resources.</p><p>Develop and facilitate outreach activities, seminars, and information sessions to increase awareness of organizational services and community supports.</p><p>Build and maintain relationships with community organizations and service providers to expand support networks and identify partnership opportunities.</p><p>Research emerging trends, policies, and issues affecting clients and communities to support advocacy efforts and program development.</p><p>Identify opportunities for new initiatives, partnerships, and client-focused programming that align with the organization&#39;s mission and strategic objectives.</p><p>Prepare presentations and recommendations for management regarding program enhancements and community engagement opportunities.</p><p>Ensure all client information is handled with strict confidentiality and in accordance with applicable privacy legislation, policies, and procedures.</p><p>Maintain compliance with organizational security requirements and information management standards.</p><p><br></p>

<p>Post-secondary education in Business Administration, Social Services, Public Administration, Community Development, or a related field.</p><p>Exceptional interpersonal, communication, and relationship-building skills with the ability to work effectively with clients, community partners, and stakeholders.</p><p>Strong presentation and public speaking abilities with experience delivering information sessions, workshops, or community presentations.</p><p>Demonstrated ability to manage multiple priorities, client files, projects, and deadlines in a fast-paced environment.</p><p>Excellent organizational skills with strong attention to detail and follow-through.</p><p>Proficiency with Microsoft Office and experience working with databases, case management systems, or other business applications.</p><p>Ability to work independently while contributing effectively within a collaborative team environment.</p><p>Experience working within a not-for-profit, community services, advocacy, or client support environment.</p><p>Knowledge of government programs, funding streams, community resources, and support services.</p><p>Experience handling confidential and sensitive information.</p><p>Background in program coordination, case management, client advocacy, or community outreach.</p><p>Familiarity with policy development, stakeholder engagement, or community partnership development.</p><p><br></p><p><br></p>

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