<p>We are looking for a Client Care Coordinator to support daily front-office operations in West Vancouver, British Columbia. This contract is ideal for someone who enjoys creating a welcoming client experience, coordinating appointments, and handling administrative tasks in a busy clinic setting. The successful candidate will play an important role in keeping schedules organized, assisting clients with hearing care products and services, and ensuring accurate documentation and billing support.</p><p><br></p><p>Responsibilities:</p><p>• Welcome clients upon arrival, confirm appointments, and prepare examination or consultation rooms for scheduled visits.</p><p>• Coordinate the daily calendar by arranging appointments, sending reminders, and following up to help maintain attendance.</p><p>• Provide attentive customer service in person and over the phone, responding to inquiries with professionalism and empathy.</p><p>• Support the sale of hearing aids and related products by explaining basic information, processing transactions, and assisting with client needs.</p><p>• Perform basic hearing aid handling such as removing batteries, completing simple upkeep tasks, and preparing devices for client use.</p><p>• Maintain accurate client records within CRM and office systems while ensuring documentation is current and complete.</p><p>• Assist with billing activities, including processing claims and supporting files related to third-party payers such as workplace insurance and benefits providers.</p><p>• Contribute to smooth clinic operations by completing general administrative duties and adapting to day-to-day front desk priorities.</p>

• At least 2 years of experience in an administrative, clinic coordination, or customer-facing support role.<br>• Strong communication skills with the ability to interact confidently and courteously with clients, colleagues, and external partners.<br>• Experience managing schedules, booking appointments, and handling inbound telephone calls in a fast-paced environment.<br>• Proficiency with Microsoft Office and comfort learning new CRM or internal software systems.<br>• Demonstrated ability to deliver excellent customer service while balancing multiple tasks and changing priorities.<br>• Confidence performing general office functions, including record management, billing support, and data entry.<br>• Friendly, dependable, and detail-oriented, with strong attention to detail and follow-through.

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