<p><strong>Overview:</strong></p><p>We are seeking a hands-on Desktop Support Analyst to join our Victoria-based client on a 6-month, fully onsite contract with strong potential for permanent conversion. This role supports a dynamic, multi-entity environment across aviation, agriculture, and a family office. You’ll provide end-to-end user support to a small but diverse user base, working through tickets while also proactively managing onboarding, offboarding, and device setup.</p><p><br></p><ul><li>Provide onsite desktop and end-user support across multiple business entities</li><li>Manage onboarding and offboarding processes (user provisioning, hardware setup, access management)</li><li>Configure, deploy, and maintain desktops, laptops, and peripherals</li><li>Troubleshoot hardware, software, and connectivity issues</li><li>Handle and prioritize tickets through the Freshservice ticketing system</li><li>Support and administer Microsoft 365 environment (Exchange, Teams, SharePoint basics)</li><li>Manage users and access within Active Directory</li><li>Assist with network-related troubleshooting (Cisco Meraki environment)</li><li>Maintain documentation and ensure best practices are followed across all entities</li></ul><p><br></p><p><br></p>

<p><strong>Qualifications:</strong></p><ul><li>5–7 years of experience in desktop/end-user support</li><li>Strong experience with Microsoft 365 and Active Directory</li><li>Familiarity with ticketing systems (Freshservice preferred)</li><li>Experience supporting network environments (Cisco Meraki is an asset)</li><li>Proven ability to manage multiple priorities across different business units</li><li>Strong communication skills and a customer-service mindset</li><li>Comfortable working fully onsite in a hands-on support role</li></ul><p><strong>Nice to Have:</strong></p><ul><li>Exposure to multi-entity or managed services environments</li><li>Experience supporting small to mid-sized businesses across different industries</li></ul>

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