We are looking for a dedicated Technical Support Analyst to join our team in Toronto, Ontario. This long-term contract position offers an exciting opportunity to contribute to major IT initiatives, including Windows 11 migration projects, while delivering high-quality helpdesk support. The ideal candidate will possess strong technical expertise, exceptional problem-solving skills, and a commitment to providing top-notch service to end users.<br><br>Responsibilities:<br>• Coordinate and implement Windows 11 upgrades, including pre-deployment assessments, data backups, system installation, and troubleshooting post-upgrade issues.<br>• Manage and resolve helpdesk tickets efficiently, addressing hardware, software, and network concerns to ensure minimal disruption.<br>• Configure workstations, peripherals, and desk setups for new hires to enable seamless onboarding.<br>• Maintain detailed asset inventory records, ensuring equipment tracking and updates are accurate.<br>• Oversee hardware decommissioning processes, including secure data erasure and proper recycling practices.<br>• Provide end-user training and guidance to support the transition to new systems and tools.<br>• Document resolutions and update knowledge base articles to streamline future troubleshooting.<br>• Triage and resolve common IT issues, escalating complex problems to senior team members when necessary.<br>• Organize and optimize IT storage areas for effective inventory management and workspace utilization.<br>• Deliver general IT operational support, contributing to the department's overall efficiency.

• Minimum of two years’ experience in technical support roles, including involvement in Windows 11 migration projects.<br>• Proficiency in Microsoft 365 (O365) and Microsoft Intune for device and user management; familiarity with Autopilot is a strong asset.<br>• Post-secondary education in Information Technology, Computer Science, Networking, or equivalent work experience.<br>• CompTIA A+ certification or similar credentials are advantageous.<br>• Solid knowledge of Windows operating systems and expertise in PC hardware troubleshooting.<br>• Demonstrated ability to work independently while collaborating effectively within a team setting.<br>• Excellent organizational skills with attention to detail and a commitment to thorough documentation.<br>• Outstanding verbal and written communication skills, with a detail-oriented and customer-focused approach.

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