CAN - Help Desk Support: II (Intermediate)

We are looking for an experienced Bilingual Help Desk Support specialist to join our team in Mississauga or London, Ontario. This long-term contract role involves providing technical assistance and support to ensure the successful deployment and functionality of IT hardware and devices across multiple sites. The ideal candidate will excel in both independent and collaborative settings, demonstrating strong communication and problem-solving skills. Responsibilities:• Validate survey data across 2400 sites to ensure accurate information collection.• Assist with the setup, configuration, and deployment of tablets at various field locations.• Collaborate closely with the project team to guarantee smooth logistics and deployment operations.• Maintain clear and detailed documentation on site requirements, issues, and deployment progress.• Communicate updates effectively and escalate challenges promptly when necessary.• Troubleshoot basic connectivity and networking issues, such as Wi-Fi setup.• Ensure all devices are correctly prepared and ready for field use.• Provide technical support and guidance to field teams as required.• Coordinate shipping details and manage the delivery of tablets to designated sites.• Support bilingual communication needs (English/French) to facilitate effective collaboration across Canadian locations.

• Proven experience in a service desk or technical support role. • Familiarity with networking concepts, including Wi-Fi setup and basic troubleshooting. • Hands-on experience with device deployment projects, particularly mobile devices, tablets, or laptops. • Strong organizational skills and meticulous attention to detail. • Excellent verbal and written communication skills. • Ability to work independently and manage time efficiently in dynamic environments. • Bilingual proficiency in English and French is required for at least one team member. • Previous involvement in large-scale IT hardware rollouts or field deployments is an asset.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/ca/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada. Only job postings for jobs located in Quebec appear in French. © 2025 Robert Half. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/ca/en/terms">Robert Half’s Terms of Use</a>.

North York, ON
remote
Temporary
- CAD / Hourly
We are looking for an experienced Bilingual Help Desk Support specialist to join our team in Mississauga or London, Ontario. This long-term contract role involves providing technical assistance and support to ensure the successful deployment and functionality of IT hardware and devices across multiple sites. The ideal candidate will excel in both independent and collaborative settings, demonstrating strong communication and problem-solving skills. Responsibilities:• Validate survey data across 2400 sites to ensure accurate information collection.• Assist with the setup, configuration, and deployment of tablets at various field locations.• Collaborate closely with the project team to guarantee smooth logistics and deployment operations.• Maintain clear and detailed documentation on site requirements, issues, and deployment progress.• Communicate updates effectively and escalate challenges promptly when necessary.• Troubleshoot basic connectivity and networking issues, such as Wi-Fi setup.• Ensure all devices are correctly prepared and ready for field use.• Provide technical support and guidance to field teams as required.• Coordinate shipping details and manage the delivery of tablets to designated sites.• Support bilingual communication needs (English/French) to facilitate effective collaboration across Canadian locations.
2025-09-08T18:14:33Z