<p>Robert Half is supporting the search for a <strong>Help Desk / Desktop Support Analyst</strong> on behalf of a confidential organization. This opportunity is ideal for a technology professional who enjoys providing hands-on technical support, troubleshooting end-user issues, and helping maintain a reliable and efficient IT environment.</p><p>The Help Desk / Desktop Support Analyst will be responsible for delivering day-to-day technical assistance to employees, resolving hardware and software issues, and supporting workplace technology across the organization.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide first-line and second-line technical support for desktops, laptops, mobile devices, printers, and related hardware</li><li>Respond to and resolve help desk tickets in a timely and professional manner</li><li>Troubleshoot issues related to operating systems, standard business applications, user accounts, and access permissions</li><li>Set up, configure, deploy, and maintain end-user devices and peripherals</li><li>Support onboarding and offboarding activities, including account setup, equipment provisioning, and system access</li><li>Assist with troubleshooting network connectivity, remote access, and VPN-related issues</li><li>Maintain accurate documentation of technical issues, resolutions, inventory, and support procedures</li><li>Escalate complex issues when needed and collaborate with other IT team members to ensure timely resolution</li><li>Contribute to continuous improvement of support processes and user experience</li><li>Provide clear and approachable communication to users with varying levels of technical knowledge</li></ul><p><br></p>

<p><strong>Qualifications</strong></p><ul><li>Experience in help desk, desktop support, or technical support roles</li><li>Knowledge of Windows operating systems, Microsoft 365, hardware support, and common business applications</li><li>Familiarity with ticketing systems and IT support best practices</li><li>Understanding of user account administration, device imaging, and basic network troubleshooting</li><li>Ability to manage multiple priorities in a fast-paced environment</li><li>Strong problem-solving, communication, and customer service skills</li><li>Postsecondary education in information technology, computer science, or a related field is considered an asset</li><li>Relevant certifications such as CompTIA A+, Microsoft, or similar are considered an asset</li></ul><p><br></p>

<p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/ca/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>This job posting is for a current vacancy with our client.</p> <p>Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.</p> <p>Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada.</p> <p>Only job postings for jobs located in Quebec appear in French.</p> <p>© 2025 Robert Half. By clicking “Apply,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/ca/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/ca/en/privacy">Privacy Notice</a>.</p>