We are looking for a Client Care Coordinator to support daily clinic operations in Langley, British Columbia within the retail sector. This Long-term Contract opportunity is ideal for an administrative team member who enjoys delivering excellent client service, coordinating appointments, and handling detailed billing processes in a fast-paced, in-office setting. The successful candidate will help create a welcoming experience for visitors while ensuring records, communications, and scheduling tasks are managed accurately and efficiently. Responsibilities: • Welcome clients in person, answer incoming calls, and direct visitors appropriately to create a welcoming and friendly clinic experience. • Coordinate appointment bookings, confirm upcoming visits, and support both service-related and new assessment scheduling needs. • Manage detailed billing activities, including processing claims and documentation related to government programs, insurance coverage, veterans' services, and WorkSafe files. • Maintain accurate client information through data entry, email communication, and organized handling of both physical and digital records. • Reach out to past clients to encourage follow-up care and support clinic outreach initiatives, campaign calls, and business development efforts. • Assist walk-in clients with questions, service requests, and appointment support while balancing multiple administrative priorities throughout the day. • Use internal systems and office software to keep schedules, files, and client communications up to date and well organized. • Support day-to-day front-office operations in an in-office environment where independent work and sound judgement are important.

• Minimum of 2 years of experience in an administrative, client service, or coordination role. • Strong customer service skills with the ability to communicate clearly and professionally in person, by phone, and through email. • Proven accuracy with data entry, record maintenance, and appointment scheduling in a busy office setting. • Experience with medical, healthcare, insurance, or related billing processes, including work involving detailed claim requirements. • High level of attention to detail and the ability to learn complex procedures and internal systems quickly. • Proficiency with Microsoft Outlook and Microsoft Word for daily administrative tasks and correspondence. • Comfortable handling inbound and outbound calls while managing walk-ins and competing priorities effectively.

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Surrey, BC
onsite
Contract / Temporary
22 - 24 CAD / Hourly
We are looking for a Client Care Coordinator to support daily clinic operations in Langley, British Columbia within the retail sector. This Long-term Contract opportunity is ideal for an administrative team member who enjoys delivering excellent client service, coordinating appointments, and handling detailed billing processes in a fast-paced, in-office setting. The successful candidate will help create a welcoming experience for visitors while ensuring records, communications, and scheduling tasks are managed accurately and efficiently. Responsibilities: • Welcome clients in person, answer incoming calls, and direct visitors appropriately to create a welcoming and friendly clinic experience. • Coordinate appointment bookings, confirm upcoming visits, and support both service-related and new assessment scheduling needs. • Manage detailed billing activities, including processing claims and documentation related to government programs, insurance coverage, veterans' services, and WorkSafe files. • Maintain accurate client information through data entry, email communication, and organized handling of both physical and digital records. • Reach out to past clients to encourage follow-up care and support clinic outreach initiatives, campaign calls, and business development efforts. • Assist walk-in clients with questions, service requests, and appointment support while balancing multiple administrative priorities throughout the day. • Use internal systems and office software to keep schedules, files, and client communications up to date and well organized. • Support day-to-day front-office operations in an in-office environment where independent work and sound judgement are important.
2026-07-20T00:00:00Z

Client Care Coordinator Job in Surrey, BC | Robert Half