We are looking for a Client Care Coordinator to join a busy clinic team in Surrey, British Columbia on a Contract to Permanent basis. This in-office opportunity is ideal for someone who enjoys creating a welcoming client experience while keeping appointments, records, and daily administrative tasks organized. In this role, you will support front-desk operations, assist clients with hearing care services and products, and help ensure the clinic runs smoothly during scheduled business hours. Responsibilities:• Welcome clients upon arrival, confirm their appointments, and prepare them for their visit in a courteous and friendly manner.• Coordinate bookings, update schedules, and follow up with clients to help maintain attendance and clinic flow.• Support the sale of products by answering basic questions and guiding clients through the purchasing process.• Process billing details and assist with claim-related documentation, including support for third-party and workplace-related programs.• Manage inbound phone calls, respond to routine client inquiries, and direct requests appropriately.• Maintain accurate client information in CRM and office systems while completing general administrative duties.• Contribute to smooth daily operations by assisting with in-person training, office coordination, and other clinic support activities as needed.

• 2+ years of experience in customer service, administrative support, or a clinic/front-desk environment. • Strong communication skills with the ability to provide attentive and courteous service to clients in person and over the phone. • Proven ability to manage scheduling, appointment coordination, and general office functions accurately. • Experience using CRM platforms, Microsoft Office, and computerized administrative systems. • Comfortable handling billing information, documentation, and claim-related administrative tasks. • Able to work in an in-office setting and manage multiple priorities in a fast-paced client-facing environment. • Detail-oriented, dependable, and approachable, with a strong focus on client care and follow-through.

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Surrey, BC
onsite
Contract to Hire
22 - 24.5 CAD / Hourly
We are looking for a Client Care Coordinator to join a busy clinic team in Surrey, British Columbia on a Contract to Permanent basis. This in-office opportunity is ideal for someone who enjoys creating a welcoming client experience while keeping appointments, records, and daily administrative tasks organized. In this role, you will support front-desk operations, assist clients with hearing care services and products, and help ensure the clinic runs smoothly during scheduled business hours. Responsibilities:• Welcome clients upon arrival, confirm their appointments, and prepare them for their visit in a courteous and friendly manner.• Coordinate bookings, update schedules, and follow up with clients to help maintain attendance and clinic flow.• Support the sale of products by answering basic questions and guiding clients through the purchasing process.• Process billing details and assist with claim-related documentation, including support for third-party and workplace-related programs.• Manage inbound phone calls, respond to routine client inquiries, and direct requests appropriately.• Maintain accurate client information in CRM and office systems while completing general administrative duties.• Contribute to smooth daily operations by assisting with in-person training, office coordination, and other clinic support activities as needed.
2026-06-30T00:00:00Z

Client care coordinator Job in Surrey, BC | Robert Half