<p>Our client is seeking a versatile and driven IT Support / Cyber Security Specialist to join their team in downtown Ottawa. This primarily on-site role offers a unique opportunity for an IT professional who enjoys working directly with clients, delivering high-quality technical support while developing their expertise in cybersecurity operations.</p><p><br></p><p>In this dual-function position, you will split your time between troubleshooting technical issues, managing client hardware and equipment, and supporting escalated cybersecurity incidents. You will act as a key follow-up resource after initial alert triage, helping resolve outstanding issues and validating critical system logs and data to support the security team’s investigations. This role provides hands-on mentorship and a strong environment for structured career growth, particularly for those looking to deepen their experience in cybersecurity.</p><p><br></p><p><strong>Client IT Support &amp; Operations</strong></p><ul><li>Provide Level 1 &amp; 2 technical support, troubleshooting and resolving hardware, software, network, and application issues for a diverse client base (on-site)</li><li>Deliver an exceptional client experience by building strong relationships and bringing a positive, energetic, and customer-focused approach to every interaction</li><li>Manage <strong>Microsoft 365 environments</strong>, including user account setup, onboarding/offboarding, and access management across Active Directory and Entra ID</li><li>Lead end-user onboarding and offboarding processes, including laptop configuration, imaging, deployment, and secure decommissioning</li><li>Maintain accurate asset management records, tracking hardware lifecycle, inventory, and client equipment</li><li>Support and maintain client infrastructure and network connectivity to ensure optimal system performance and uptime</li><li>Manage and support endpoint devices through <strong>Microsoft Intune</strong>, including device enrollment, configuration profiles, application deployment, compliance policies, and security settings33</li></ul><p><strong>Cyber Security Operations</strong></p><ul><li>Act as a second-level responder by taking ownership of security alerts following initial triage</li><li>Investigate and resolve outstanding technical and security issues to ensure full incident remediation</li><li>Collect, analyze, and validate system logs, endpoint data, and performance metrics to support security investigations</li><li>Assist with vulnerability management by reviewing scan results, validating risks, and confirming successful remediation of identified issues</li></ul>

<ul><li>3–5 years of experience in IT support, desktop support, or systems administration</li><li>Proven experience providing Level 1 &amp; 2 support in a client-facing environment</li><li>Strong interpersonal and communication skills with a “people-first” mindset and high energy approach</li><li>Hands-on experience with Microsoft 365 (user setup, onboarding/offboarding), Windows 10/11, macOS, and device deployment/imaging</li><li>Experience with asset management and hardware lifecycle tracking</li><li>Solid understanding of core cybersecurity principles (e.g., least privilege, MFA, phishing, malware)</li><li>Working knowledge of basic networking (TCP/IP, DNS, VPNs)</li><li>Proactive, analytical mindset with a strong interest in growing within cybersecurity</li></ul>

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