<p>We’re seeking a compassionate Customer Service Representative based in <strong>Edmonton</strong> to handle inbound calls from Albertans, assisting with government program applications and inquiries. This role requires strong communication, empathy, and adaptability to support clients navigating social services.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Manage high-volume inbound calls, providing accurate information.</li><li>Assist with government program applications (e.g., disability tax credits).</li><li>Address client concerns with patience and empathy.</li><li>Accurately document interactions in SharePoint.</li><li>Explain program details, answer FAQs, and guide application processes.</li><li>Maintain up-to-date knowledge of relevant programs and deadlines.</li><li>Ensure calls comply with organizational standards.</li><li>Collaborate with the team to resolve complex issues.</li></ul><p><br></p>

<p><strong>Requirements:</strong></p><p><br></p><ul><li>Experience in customer service or call centres.</li><li>Strong verbal and written communication skills.</li><li>High emotional intelligence for sensitive conversations.</li><li>Proficient in Microsoft Office (Excel, Word).</li><li>Skilled in data entry and documentation.</li><li>Ability to handle high call volumes in a fast-paced environment.</li><li>Adaptable to diverse client needs.</li><li>Knowledge of government programs or social services is a plus.</li></ul><p><strong>How to Apply:</strong> </p><p>  </p><p>To be considered for this contract role, click the “Apply Now!” link or by using the Robert Half mobile app. Download it on the App Store or get it on Google Play today! </p><p>  </p><p>Reference Number: 05110-0013290178</p><p>  </p><p>Robert Half would like to thank all applicants for their expressed interest however, only those candidates identified for interview will be contacted. </p><p><br></p>

<p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/ca/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.</p> <p>Only job postings for jobs located in Quebec appear in French.</p> <p>© 2025 Robert Half. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/ca/en/terms">Robert Half’s Terms of Use</a>.</p>