<p>We’re seeking a dedicated Customer Service Representative in <strong>Edmonton</strong> to assist Albertans with government program information and application support. This role requires empathy, strong communication, and professionalism in managing challenging calls.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Handle inbound calls from Albertans about government programs and applications.</li><li>Provide clear info on eligibility, deadlines, and program impacts.</li><li>Address concerns with empathy and professionalism.</li><li>Guide callers through FAQs and application steps.</li><li>Accurately document calls in SharePoint and other systems.</li><li>Collaborate with the team for consistent service.</li><li>Support clients facing language or cognitive challenges.</li><li>Follow call center protocols and meet call volume targets.</li><li>Ensure all interactions comply with organizational standards.</li></ul><p><br></p>

<p><strong>Requirements:</strong></p><ul><li>Experience in call centers or customer service with high call volumes.</li><li>Proficient in Microsoft Excel, Word, and data entry.</li><li>Excellent communication and active listening skills.</li><li>Ability to handle difficult conversations with empathy.</li><li>Knowledge of government programs or social services is a plus.</li><li>Adaptable with high emotional intelligence.</li><li>Strong organizational skills and attention to detail.</li><li>Effective in fast-paced, deadline-driven environments.</li></ul><p><strong>How to Apply:</strong> </p><p>  </p><p>To be considered for this contract role, click the “Apply Now!” link or by using the Robert Half mobile app. Download it on the App Store or get it on Google Play today! </p><p>  </p><p>Reference Number: 05110-0013290139</p><p>  </p><p>Robert Half would like to thank all applicants for their expressed interest however, only those candidates identified for interview will be contacted. </p>

<p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/ca/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.</p> <p>Only job postings for jobs located in Quebec appear in French.</p> <p>© 2025 Robert Half. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/ca/en/terms">Robert Half’s Terms of Use</a>.</p>