We are looking for a Desktop Support Analyst to provide reliable technical assistance for end users in Ontario. This long-term contract opportunity is ideal for someone who enjoys solving hardware, software, and workplace technology issues while delivering responsive, detail-oriented support. The successful candidate will help maintain day-to-day desktop operations, support Microsoft Office 365 environments, and contribute to a stable and efficient user experience across the organization.<br><br>Responsibilities:<br>• Deliver hands-on and remote support for desktops, laptops, peripherals, and common workplace technology issues.<br>• Troubleshoot problems related to Microsoft Office 365 applications, user access, and general productivity tools.<br>• Set up, configure, and deploy end-user hardware and software for new hires, existing staff, and replacement devices.<br>• Respond to service requests in a timely manner, document incidents clearly, and follow issues through to resolution.<br>• Diagnose system, connectivity, and device performance concerns and escalate complex matters when required.<br>• Perform routine maintenance, updates, and basic asset support to help keep desktop environments operating effectively.<br>• Assist employees with account-related concerns, application usage questions, and day-to-day technical guidance.<br>• Collaborate with internal teams to support consistent IT service delivery and minimize disruption to business operations.

<p>• Experience providing desktop or technical support in a corporate or service-driven environment.</p><p>• Working knowledge of Microsoft Office 365 and the ability to support users across its core applications.</p><p>• Strong troubleshooting skills related to Windows-based devices, peripherals, and standard desktop software.</p><p>• Ability to communicate technical information clearly and professionally to non-technical users.</p><p>• Proven organizational skills with the ability to manage multiple support requests and competing priorities.</p><p>• Comfortable documenting tickets, resolutions, and support activity with accuracy and attention to detail.</p><p>• A customer-focused approach and a dependable, solution-oriented work style.</p><p><br></p><p><strong>Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.</strong></p>

<p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/ca/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>This job posting is for a current vacancy with our client.</p> <p>Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.</p> <p>Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada.</p> <p>Only job postings for jobs located in Quebec appear in French.</p> <p>© 2025 Robert Half. By clicking “Apply,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/ca/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/ca/en/privacy">Privacy Notice</a>.</p>