We are looking for an Operations Associate to join a manufacturing team in Burlington, Ontario. This Long-term Contract position is well suited to someone who can balance customer support, order coordination, and administrative accuracy in a fast-paced environment. The successful candidate will help keep daily logistics and service activities running smoothly by working closely with internal teams and maintaining reliable records.<br><br>Responsibilities:<br>• Enter and process a range of customer and operational orders accurately in accordance with established procedures.<br>• Prepare and complete manual credit transactions, including related in-office administrative support.<br>• Coordinate with operations and other internal departments to track order progress and provide timely updates on customer requests.<br>• Handle product and packaging sorting activities, including manual breakdown tasks when required.<br>• Investigate customer-reported product concerns and support timely resolution of service issues.<br>• Maintain accurate customer files by recording interaction details and updating account information as needed.<br>• Build and maintain current knowledge of company products and services to support effective customer communication.<br>• Contribute to additional administrative or operational tasks as needed to meet business priorities.

• Experience in customer service, logistics support, or an administrative operations role.<br>• Strong data entry skills with a high level of accuracy and attention to detail.<br>• Ability to manage multiple tasks and respond effectively in a busy manufacturing environment.<br>• Clear communication skills for working with customers and cross-functional internal teams.<br>• Problem-solving ability with a practical approach to resolving order or product-related issues.<br>• Comfortable using computer systems to enter information, update records, and track activities.<br>• Capable of handling manual product or packaging sorting tasks when required.

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