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4 results for Client Service Representative in Youngstown, OH

Customer Service Representative

Hermitage, PA
onsite
Temporary / Contract
20.9 - 24.2 USD / Hourly
We are looking for a Customer Service Representative to support mortgage clients for a 60-day Contract assignment in Pennsylvania. This opportunity is ideal for someone who enjoys helping customers, communicating clearly, and working in a fast-moving financial services environment. The person in this role will respond to client inquiries, make outbound welcome calls, and ensure each interaction is recorded accurately while delivering attentive service throughout the mortgage process. Responsibilities: • Respond to incoming calls from mortgage customers, answer questions, and provide clear guidance on loan progress, required documents, and process steps. • Make outbound calls to newly onboarded mortgage clients to welcome them, verify important details, and outline what to expect next. • Enter complete and accurate notes for every customer interaction in the appropriate system to maintain reliable records. • Work closely with mortgage operations and other internal teams to address client concerns and route more complex matters for further review when needed. • Communicate with customers in a clear, service-focused manner that builds confidence and supports a positive experience. • Apply knowledge of mortgage-related procedures, company guidelines, and compliance expectations during daily customer interactions. • Manage a steady volume of calls and service tasks while maintaining accuracy, responsiveness, and attention to detail.
2026-06-30T00:00:00Z

Customer Service

Hermitage, PA
onsite
Temporary / Contract
20.9 - 24.2 USD / Hourly
We are looking for a customer-focused team member to support a Financial Services team. This Long-term Contract opportunity is ideal for someone who thrives in a fast-paced service environment, communicates clearly, and enjoys helping customers with a wide range of banking-related questions. The person in this role will deliver prompt, accurate assistance while maintaining confidentiality and compliance with established banking standards. Responsibilities: • Respond to a high volume of incoming customer calls and provide timely, accurate support for service-related needs. • Guide customers through account-related requests such as opening new accounts, making updates, and addressing routine banking questions. • Explain available banking products and services clearly so customers can make informed decisions. • Record details of customer conversations and resolutions accurately in internal systems. • Work closely with colleagues to maintain a consistent and positive experience across customer interactions. • Identify appropriate banking options by reviewing customer needs and recommending suitable solutions. • Protect sensitive customer information and handle every interaction in accordance with banking regulations and privacy standards. • Stay informed on current banking offerings, service procedures, and support guidelines. • Support coverage needs within a 40-hour workweek after training, including varied shifts scheduled in advance and rotating weekend hours.
2026-06-24T00:00:00Z

Customer Service Manager

Akron, OH
onsite
Temporary to Hire
20 - 28 USD / Hourly
Our client is seeking a highly communicative professional for a contract-to-permanent opportunity within their Customer Service department. This role is responsible for overseeing daily customer service operations, supporting the quoting and order process, and serving as a key liaison between internal teams, customers, and production. The ideal candidate will be comfortable working in a fast-paced manufacturing environment, balancing administrative responsibilities with light activity on the factory floor.Key Responsibilities:<ul><li>Oversee and execute daily operations within the Customer Service department to ensure clear communication, accuracy, and efficient workflow</li><li>Communicate regularly with office personnel, sales, shipping, customers, and internal departments</li><li>Assist with and prepare formal quotes for existing and prospective customers</li><li>Process purchase orders for tooling, prototypes, and production</li><li>Analyze current order patterns and review sales margins</li><li>Monitor daily invoice activity and maintain accurate customer account information</li><li>Maintain and organize master drawing files</li><li>Manage and support the Shipping Administrative Assistant</li><li>Serve as a communication link between Customer Service, Quality, Production, and Shipping to ensure smooth order flow</li><li>Assist with accounts receivable activities as needed</li><li>Ensure departmental adherence to ISO-compliant procedures</li><li>Participate in weekly customer calls and daily management meetings</li><li>Make rounds in the press room and perform light walking in the factory as needed</li><li>Cross-train with team members to provide short-term coverage and support</li><li>Travel occasionally to customer sites, as needed</li><li>Perform additional duties assigned by management</li></ul>
2026-06-15T00:00:00Z

Service Coordinator

Cleveland, OH
onsite
Temporary to Hire
19 - 23 USD / Hourly
We are looking for a Service Coordinator to support residential and commercial customers with fire and security system service needs in Ohio. This contract-to-permanent position is ideal for someone who excels in a fast-paced customer service environment, can confidently handle a high volume of calls, and enjoys solving problems in real time. The person in this role will help customers address alarm-related issues, coordinate technician visits when remote resolution is not possible, and keep service requests moving efficiently. This is an onsite opportunity for someone with strong communication skills, sound judgment, and solid computer proficiency. Responsibilities: • Respond to a steady flow of incoming customer calls related to fire and security alarm systems for both residential and commercial accounts. • Guide customers through basic troubleshooting steps for issues such as system alerts, sensor concerns, control panel problems, and recurring alarm sounds. • Determine when a problem can be resolved remotely and arrange technician service appointments promptly when onsite support is needed. • Manage open service requests by updating ticket details, tracking status, and helping reduce outstanding inbound and outbound service volume. • Communicate clearly and effectively with customers to gather accurate information, explain next steps, and set expectations for service delivery. • Use internal systems and office software to document interactions, coordinate scheduling, and maintain organized service records. • Collaborate with supervisors, technicians, and team members to ensure timely follow-up and consistent customer support. • Apply available troubleshooting resources and reference materials to resolve issues efficiently and escalate more complex situations when appropriate.
2026-06-26T00:00:00Z