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6 results for Customer Service Manager in Akron, OH

Customer Service Representative

North Canton, OH
onsite
Temporary to Hire
20 - 20 USD / Hourly
We are looking for a Customer Service Representative to support manufacturing customers from our North Canton, Ohio location in a contract role with the potential to become permanent. This position focuses on managing customer accounts with accuracy and urgency, ensuring orders, delivery commitments, and communication are handled professionally. Training will be completed on-site, and after onboarding, the role offers a hybrid schedule with the opportunity to work remotely two days per week. Candidates should be comfortable supporting a later shift as business needs require. Responsibilities: • Manage assigned customer accounts by preparing pricing and delivery updates, entering orders, revising schedules, and maintaining accurate account records. • Monitor open orders and forecasts to help keep customer demand aligned with production and delivery expectations. • Work closely with sales, supply chain, manufacturing, and related teams to resolve service issues and improve order fulfillment performance. • Provide timely, clear communication to customers and internal partners regarding order status, delays, and account-related questions. • Maintain customer master data and order book details to support accurate planning and reliable service execution. • Apply product knowledge and commercial understanding to address customer needs and support informed account decisions. • Take proactive steps to expedite orders, adjust commitments when needed, and help prevent service disruptions. • Deliver high-quality customer support through responsiveness, strong follow-up, and consistent account oversight.
2026-08-07T00:00:00Z

Customer Service Representative

Akron, OH
onsite
Temporary to Hire
21 - 21 USD / Hourly
We are looking for a Customer Service Representative to join a manufacturing team in Akron, Ohio in a contract position with the potential to become permanent. This role supports customer interactions, order processing, and coordination across key business functions to keep daily operations running smoothly. The ideal candidate brings strong communication skills, attention to detail, and the ability to manage customer needs while working with sales, shipping, and accounting activities. Responsibilities: • Manage day-to-day customer service activities by responding to inquiries and supporting accurate, timely communication with customers and internal teams. • Enter and process customer orders for prototype, tooling, and production work while maintaining a high level of accuracy throughout the order lifecycle. • Develop and send customer quotations for new and existing business opportunities, ensuring pricing and related details are clearly documented. • Partner with departments such as Quality, Production, and Shipping to help coordinate order status, resolve issues, and support efficient fulfillment. • Review invoice activity and keep customer account records current to support reliable documentation and service follow-up. • Assist with accounts receivable tasks, including customer-related payment follow-up and supporting departmental compliance procedures. • Maintain organized master drawing files and other order-related documentation needed for daily operations. • Participate in recurring customer meetings and cross-train with teammates to provide dependable coverage when needed.
2026-08-10T00:00:00Z

Customer Support Representative

Aurora, OH
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a dependable Customer Support Representative to join a growing health insurance agency in Aurora, Ohio. This is a part time or full time contract to hire opportunity for someone who enjoys helping clients, staying organized, and providing attentive service in an in-office setting. The role supports individuals with questions related to health insurance options and requires strong communication, accuracy, and confidence when handling phone-based interactions. This position is ideal for an entry-level candidate with at least one year of customer service experience who is ready to contribute to a collaborative team. Responsibilities: • Respond to incoming client calls and deliver courteous, timely assistance with health insurance-related questions and service needs. • Place outbound calls as needed to follow up on inquiries, confirm information, and maintain clear communication with clients. • Enter and update customer details accurately in CRM platforms and internal records to support efficient account management. • Prepare organized notes, documentation, and basic reports to ensure interactions and service updates are properly tracked. • Assist clients by explaining coverage-related information in a clear and thorough manner while maintaining a high standard of service. • Use Microsoft Office tools, including Excel, to manage data, support daily administrative tasks, and keep information current. • Work closely with team members in the office to help maintain smooth day-to-day customer support operations. • Handle order entry and related service requests with attention to detail and a focus on accuracy.
2026-08-12T00:00:00Z

Patient Service Representative

Cleveland, OH
onsite
Temporary to Hire
18 - 21 USD / Hourly
We are looking for a Patient Service Representative to support patient-facing financial counseling and administrative services for a healthcare organization in Shaker Heights, Ohio. This contract-to-permanent opportunity is ideal for someone who combines strong customer service abilities with experience handling insurance-related information in a clinical setting. The person in this role will help patients navigate registration, coverage verification, scheduling coordination, and travel-related arrangements while maintaining accurate records and clear communication with internal teams and external contacts. Responsibilities: • Verify patient insurance coverage and confirm demographic and account details to support accurate billing and service coordination. • Communicate with patients, payer representatives, and outside vendors to obtain, update, and clarify required information. • Assist with patient registration activities and ensure records are complete, current, and properly documented. • Coordinate appointments and support patient scheduling needs while responding to changes and special requests. • Arrange transportation or other travel-related accommodations for patients when needed. • Provide courteous front-line service by answering questions, resolving routine concerns, and directing issues appropriately. • Maintain organized documentation using Microsoft Office tools and internal office processes. • Work closely with the Revenue Cycle Manager and site leadership to support daily operational needs across assigned locations.
2026-08-11T00:00:00Z

Bilingual Customer Service Representative

Lorain, OH
onsite
Temporary to Hire
17.1 - 19 USD / Hourly
We are looking for a bilingual Customer Service Representative to join a mission-driven non-profit organization in Lorain, Ohio. This on-site opportunity is a contract position with the potential to become permanent, designed for someone who brings strong customer support experience, sound judgment, and a compassionate approach when assisting community members. The person in this role will help applicants navigate services, manage required documentation, and keep records organized and secure while contributing to a responsive and well-organized office environment. Responsibilities:• Assist clients with the application process by explaining next steps, gathering required information, and ensuring submissions are completed accurately.• Review documents for completeness and accuracy, follow up on missing items, and maintain records in accordance with agency guidelines and confidentiality standards.• Respond to inbound questions by phone, in person, and through virtual interactions, providing clear and courteous service to applicants and community members.• Conduct applicant interviews, coordinate appointment scheduling, and help keep daily workflows moving efficiently.• Enter and update case or client information in internal systems with a high level of precision and attention to detail.• Identify issues that may delay processing, communicate concerns promptly, and support timely resolution of client service matters.• Perform general administrative support such as typing correspondence, handling mail, organizing files, and operating standard office equipment.• Participate in training activities and follow established procedures to support consistent service delivery across the office.
2026-08-12T00:00:00Z

Onboarding & Customer Support Specialist

Cleveland, OH
onsite
Permanent / Full Time
48000 - 60000 USD / Yearly
We are looking for an Onboarding & Customer Support Specialist to help new customers get started smoothly and confidently with our platform in Greater Cleveland, Ohio. In this role, you will combine customer guidance, technical problem-solving, and proactive outreach to create a positive early experience for every client. The ideal candidate is comfortable leading virtual training sessions, answering setup questions, and spotting opportunities to improve adoption during the onboarding journey. Responsibilities:• Guide new clients through account activation, platform setup, and key feature education using video meetings and written communication.• Support customers with data uploads, system connections, and configuration tasks so they can begin using the platform effectively.• Review early usage activity to identify customers who may need additional assistance and reach out with timely support.• Create, refine, and maintain onboarding guides, quick-start materials, and client-facing documentation to improve the new user experience.• Respond to service-related questions and basic technical issues, documenting interactions and follow-up actions through support ticket workflows.• Partner with customer-facing teams to ensure onboarding progress, client concerns, and setup milestones are clearly communicated.• Help customers navigate CRM-related workflows and resolve common user issues within a Windows-based support environment.
2026-08-12T00:00:00Z