<p>A growing manufacturing company in Linthicum, MD is seeking a Customer Experience Specialist to join their team! Primary job duties include order entry, pricing delivery, updates on delivery tracking information, helping with customers’ issues, questions, concerns, identifying the status of an order, handling inbound phone calls. This person must have prior experience working in ERP systems, along with strong customer service aptitude.</p>
<p>We are looking for a motivated Collections Specialist to join our client in Harrisburg, Pennsylvania. This is a Contract to permanent position that offers the opportunity to work in a dynamic, fast-paced environment where strong customer service skills and attention to detail are essential. The company has extremely low turnover, as they truly invest in their employee growth, so this is a great career opportunity for anyone looking to enter or continue in the collections field!</p><p><br></p><p>Responsibilities:</p><p>• Manage a high volume of accounts, ensuring timely and efficient collection of outstanding balances.</p><p>• Conduct outreach to customers via phone and email to discuss payment solutions and resolve any billing disputes.</p><p>• Maintain accurate records of customer interactions and payment agreements in the system.</p><p>• Review aging reports regularly to prioritize accounts needing immediate attention.</p><p>• Collaborate with internal teams to address discrepancies and improve collection processes.</p><p>• Provide exceptional customer service by addressing inquiries and fostering positive relationships.</p><p>• Ensure compliance with company policies and relevant regulations during all collection activities.</p><p>• Prepare detailed reports on collection progress and account statuses for management review.</p>
We are looking for dedicated and detail-oriented Customer Service Representatives to join our team on a long-term contract basis in Baltimore, Maryland. This role involves providing exceptional support to customers through inbound calls, ensuring timely and accurate responses to inquiries. If you thrive in a fast-paced environment and have a passion for delivering excellent customer service, we encourage you to apply.<br><br>Responsibilities:<br>• Handle a high volume of inbound customer calls efficiently and with attention to detail.<br>• Respond to customer inquiries with accurate information and solutions.<br>• Maintain detailed and organized records of customer interactions and transactions.<br>• Perform data entry tasks to update systems and ensure information accuracy.<br>• Collaborate with team members to improve processes and resolve complex issues.<br>• Monitor and adhere to call center performance metrics and service standards.<br>• Provide empathetic and effective communication to address customer concerns.<br>• Follow established procedures and guidelines to ensure consistent service delivery.<br>• Participate in training sessions to enhance skills and stay updated on policies.<br>• Assist in identifying trends and opportunities for process improvements.
We are looking for a motivated and detail-oriented Customer Service Representative to join our team in Lititz, Pennsylvania. In this long-term contract position, you will play a vital role in providing exceptional service and support to customers, ensuring their inquiries are addressed promptly and accurately. The role requires strong organizational skills and the ability to manage various administrative tasks efficiently.<br><br>Responsibilities:<br>• Respond to customer inquiries and provide accurate information regarding account details and services.<br>• Provide fuel price quotes to customers who call in, ensuring clarity and precision.<br>• Create and manage new customer accounts, maintaining accurate records.<br>• Process orders for residential and commercial fuel, including specialized markets as needed.<br>• Handle daily payment postings for cash, checks, and credit cards, and reconcile credit card reports.<br>• Prepare bank deposits and ensure accuracy in financial documentation.<br>• Assist in assembling quotations, proposals, and promotional materials for the department.<br>• Participate in after-hours on-call rotations to address urgent customer needs.<br>• Support dispatch operations when required to ensure smooth delivery processes.
<p>The Bilingual Spanish Customer Service Representative provides high-quality support to customers in both English and Spanish. This role involves handling inquiries, resolving issues, and delivering accurate information while maintaining a positive and professional customer experience.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries via phone, email, or chat in both English and Spanish.</li><li>Provide accurate information regarding products, services, policies, and procedures.</li><li>Resolve customer concerns efficiently while maintaining a courteous and empathetic approach.</li><li>Document customer interactions and update records accurately in internal systems.</li><li>Escalate complex issues to the appropriate department when necessary.</li><li>Maintain confidentiality and handle sensitive customer information with discretion.</li><li>Meet or exceed performance metrics related to customer satisfaction, response time, and quality standards.</li><li>Collaborate with team members and supervisors to improve service processes.</li></ul><p><br></p>
We are looking for skilled Customer Service Representatives to join our team in Baltimore, Maryland. As part of a local government initiative, you will play a crucial role in ensuring excellent service and support to the community. This is a long-term contract position that offers an opportunity to make a meaningful impact by delivering attentive and detail-oriented customer service within a call center environment.<br><br>Responsibilities:<br>• Handle incoming calls with a focus on quality, addressing inquiries and resolving concerns efficiently.<br>• Maintain accurate records of customer interactions and update relevant data entry systems.<br>• Provide clear and effective communication to assist customers with their needs and concerns.<br>• Work collaboratively within a team to meet call center performance metrics and service standards.<br>• Follow established protocols and procedures to ensure compliance with organizational policies.<br>• Offer solutions to customer issues by identifying appropriate resources and escalating complex cases when necessary.<br>• Manage call volumes effectively while maintaining a high level of customer satisfaction.<br>• Participate in training sessions and refreshers to stay updated on best practices and system changes.<br>• Contribute to a positive work environment by supporting team members and promoting a culture of excellence.<br>• Ensure all interactions are handled with confidentiality and adhere to local government regulations.
<p>We’re looking for a professional, customer-focused Call Center Representative to join a team in Harrisburg, PA. If you enjoy helping people, solving problems, and working in a fast-paced environment, this could be a great fit for you.</p><p><br></p><p>What You’ll Do</p><ul><li>Handle inbound and/or outbound calls in a professional and courteous manner</li><li>Assist customers with questions, concerns, and service requests</li><li>Accurately document calls and customer information in the system</li><li>Resolve issues efficiently while maintaining a positive customer experience</li><li>Follow call scripts, procedures, and company policies</li><li>Meet individual and team performance goals</li><li>Work closely with supervisors and team members to improve service quality</li></ul><p><br></p>
<p>We are looking for a dedicated Personal Lines Customer Service Representative to join our client in the Lancaster, Pennsylvania area. This role involves assisting clients with their insurance needs, ensuring efficient service, and maintaining compliance with agency and carrier policies. The ideal candidate will thrive in a collaborative environment and be committed to delivering exceptional customer experiences.</p><p><br></p><p>Responsibilities:</p><p>• Provide support to the service assistant by managing client tasks from the Personal Lines service inbox.</p><p>• Assist clients with filing auto and home insurance claims and address billing inquiries.</p><p>• Update payment plans and follow up on property inspections to ensure compliance with agency processes.</p><p>• Write and review policies for existing clients, adhering to underwriting guidelines and completing necessary checklists.</p><p>• Conduct policy reviews, identify opportunities for cross-selling or upselling, and work to retain existing client policies.</p><p>• Record customer interactions in the agency management system.</p><p>• Organize daily priorities using desk management standards and maintain a streamlined workflow.</p><p>• Collaborate with the Personal Lines Sales and Service teams to achieve shared goals and enhance customer satisfaction.</p><p>• Build positive relationships with carrier personnel to ensure smooth operations.</p>
<p>We are looking for an experienced Accounts Receivable / Collections Specialist to join our client in Red Lion, Pennsylvania. In this role, you will play a critical part in managing financial transactions, ensuring timely payments, and maintaining strong relationships with clients. The position will be fully responsible for the AR/Collections while also supporting the accounting team with payroll, accounts payable and administrative responsibilities.</p><p><br></p><p>Responsibilities:</p><p>• Oversee and manage accounts receivable processes to ensure accurate and timely financial records.</p><p>• Conduct commercial collections activities to recover outstanding balances while maintaining strong client relationships.</p><p>• Process cash applications, including verifying and reconciling payments against invoices.</p><p>• Handle billing functions, ensuring invoices are issued promptly and correctly.</p><p>• Monitor account balances and proactively address discrepancies or overdue payments.</p><p>• Collaborate with internal teams to resolve payment disputes and improve collection strategies.</p><p>• Prepare detailed reports on accounts receivable status and collection efforts.</p><p>• Maintain compliance with company policies and applicable financial regulations.</p><p>• Provide exceptional customer service throughout the collections process.</p><p><br></p>
<p>We are looking for a Project Assistant with Customer Service and Administrative experience to join our team in the Mechanicsburg area. In this role, you will be responsible for providing exceptional support to customers, project management, data entry and administrative support. This position requires a motivated and detail-oriented individual who excels in communication and thrives in a dynamic work environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly and professionally to customer inquiries.</p><p>• Prepare accurate quotations and process sales orders, purchase orders, and invoices efficiently.</p><p>• Coordinate with suppliers and manufacturers to obtain product details, pricing, and availability.</p><p>• Maintain and update customer records to ensure accurate documentation and seamless follow-up.</p><p>• Perform order entry.</p><p>• Collaborate with manufacturers to expedite orders and meet customer deadlines.</p><p>• Support the sales team by tracking orders, managing delivery schedules, and addressing customer requests.</p><p>• Provide technical support, product recommendations, and detailed information to customers.</p><p>• Handle additional administrative tasks to support both sales and service departments.</p>
<p><strong>Medical Billing Specialist – Join Our Dynamic Team in Hershey!</strong></p><p><br></p><p>Are you passionate about details, driven by accuracy, and ready to make a difference in healthcare? Mid-sized company in Hershey is seeking a <strong>Medical Billing Specialist</strong> who brings both know-how and enthusiasm to the table. If you’re ready to advance your career in a supportive, growth-focused workplace—with a dash of FUN—we want to hear from you!</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Prepare, review, and submit medical claims for reimbursement</li><li>Collaborate with healthcare providers and insurers to resolve billing questions</li><li>Manage patient accounts, including invoice generation and payment posting</li><li>Investigate and resolve claim denials and discrepancies</li><li>Maintain up-to-date records and ensure compliance with billing regulations</li><li>Deliver exceptional customer service to both patients and partners</li></ul><p><strong>What Makes Us Stand Out:</strong></p><ul><li><strong>Team Spirit:</strong> We believe a happy team delivers the best results. Enjoy a collaborative culture that celebrates wins and supports your growth!</li><li><strong>Career Growth:</strong> We invest in your future with ongoing training, advancement opportunities, and recognition for a job well done.</li><li><strong>Perks and Fun:</strong> From office theme days to group outings and wellness initiatives, we know that a little fun goes a long way!</li><li><strong>Make an Impact:</strong> Your attention to detail ensures patients receive care and providers are supported—your work truly matters.</li></ul><p><br></p>
A well-known credit union is seeking multiple Customer Service Representatives to assist their call center! <br><br>Essential Duties and Responsibilities:<br><br>• Handle a large volume of inbound and outbound telephone calls while providing courteous and personal service. <br>• Take ownership of every member interaction supporting first call resolution. <br>• Provide accurate, valid and complete information by using the correct procedures and available tools. <br>• Follow communication procedures, guidelines and policies. <br>• Handle member complaints, providing appropriate solutions. <br>• Adhere to established security procedures when verifying members prior to addressing their call. <br>• Carefully review member profile on core data and workflow computer system to reference member sales or service records to identify any previous issues that might assist with resolving their call. <br>• Analyze member needs, match services and loan products as needed, and promote automated services. Refer new accounts, new suffixes, and complete applications for automated services based on member needs. <br>• Provide detailed information to members on all Credit Union promotions and special account offerings.<br>• Respond to members’ questions; resolve both financial and non-financial account discrepancies. <br>• Update member records with details of the call and the response. <br>• Meet specific, measurable service goals and handle multiple call queues. <br>• Adhere to and uphold all policies and procedures of the credit union. <br>• Correct errors on member’s accounts; calculate penalties and dividends, when required. <br>• Review account memos to ensure they are current and applicable.
<p>We are seeking an experienced **FMLA Specialist** to support time-sensitive leave administration within a fast-paced HR environment. This role is responsible for managing employee leave requests in compliance with federal and state regulations while maintaining strict confidentiality and delivering a high level of employee support.</p><p><br></p><p>#### **Key Responsibilities**</p><p><br></p><p>* Administer and track **FMLA, ADA, and other leave programs** in accordance with applicable laws and company policies</p><p>* Review, process, and manage leave requests and supporting documentation within required timelines</p><p>* Serve as a point of contact for employees, managers, and HR partners regarding leave-related inquiries</p><p>* Ensure accurate documentation, recordkeeping, and data entry in HRIS systems</p><p>* Maintain **confidential employee information** with the highest level of discretion</p><p>* Communicate leave decisions clearly and professionally, including eligibility, approvals, denials, and return-to-work requirements</p><p>* Collaborate with HR, Payroll, and Benefits teams to ensure accurate coordination and compliance</p><p>* Monitor deadlines and proactively follow up to ensure timely completion of all leave processes</p><p><br></p><p>#### **Qualifications**</p><p><br></p><p>* **1+ years of HR experience**, with direct involvement in FMLA or leave administration strongly preferred</p><p>* Working knowledge of **FMLA, ADA, and related employment laws**</p><p>* Strong attention to detail and ability to manage **time-sensitive workloads**</p><p>* Proven ability to handle confidential and sensitive information professionally</p><p>* Excellent written and verbal communication skills</p><p>* Proficiency with HRIS systems and Microsoft Office (Excel, Word, Outlook)</p><p>* Ability to work independently while managing competing priorities</p><p><br></p><p>#### **Preferred Skills**</p><p><br></p><p>* Experience in high-volume or fast-paced HR environments</p><p>* Prior work supporting healthcare, higher education, government, or corporate HR teams</p><p>* Customer-focused mindset with strong problem-solving skills</p><p><br></p>
<p>Ready to boost your career in finance and have some fun while doing it? Our Harrisburg team is searching for a detail-driven, friendly Accounts Receivable Specialist. If you enjoy making numbers add up AND making people smile, this could be your next big win!</p><p><br></p><p>What You’ll Do:</p><ul><li>Channel your inner detective to process payments and wrangle account receivables with precision!</li><li>Make invoice magic—generate and send out customer bills like clockwork.</li><li>Keep our ledger gleaming by reconciling accounts, ensuring every cent is accounted for.</li><li>Zap billing discrepancies before they turn into headaches—client happiness is our motto!</li><li>Be the go-to hero for client questions, collaborating across departments using Microsoft Teams and other cool tools.</li><li>Monitor overdue invoices, analyze aging reports, and work with our reps to keep cash flowing.</li><li>Approve those all-important sales tax exemption certificates for eligible customers.</li><li>Jump in on all sorts of accounting tasks—no two days are exactly alike!</li></ul><p>Why You’ll Love Working Here:</p><ul><li>You’ll play a vital role in powering our financial operations—and get recognized for it!</li><li>Build meaningful relationships with our clients and partners.</li><li>Friendly and inclusive environment.</li><li>Opportunity to put your expertise to work and learn new skills.</li></ul>
<p>We are looking for an Accounts Receivable Specialist to join our team in Columbia, Maryland. In this role, you will manage billing processes, collections, and invoicing while supporting the financial operations of the company. This role sits on site full-time Monday-Friday and offers strong benefits and ability to be cross-trained in other areas. </p><p><br></p><p>Responsibilities:</p><p>• Process and manage accounts receivable tasks, including billing and invoicing customers accurately.</p><p>• Follow up on outstanding payments and handle collections when necessary to ensure timely cash flow.</p><p>• Assist in filing sales taxes and ensuring compliance with regulatory requirements.</p><p>• Support the Controller with special projects as needed.</p><p>• Collaborate with internal teams to streamline financial operations and maintain accurate records.</p><p>• Utilize QuickBooks for accounting tasks and reporting, if applicable.</p><p>• Build strong relationships with customers to address payment inquiries and concerns.</p><p>• Monitor and reconcile accounts to ensure accuracy in financial data</p>
<p>We are seeking a motivated, personable, and tech-savvy Front Desk Coordinator to join our team in Columbia, Maryland. This contract-to-permanent position is ideal for someone who thrives in a dynamic environment, enjoys delivering exceptional administrative and customer service support, and is comfortable navigating digital tools. If you are organized, proactive, and passionate about creating positive experiences, we invite you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Welcome and assist visitors, including vendors, clients, and customers, ensuring a detail oriented and friendly first impression.</p><p>• Oversee the completion of necessary paperwork, sign-in protocols, and security procedures.</p><p>• Maintain cleanliness and organization in shared spaces such as the lobby, kitchen, and open work areas.</p><p>• Provide informative tours of office spaces, conference rooms, and virtual workspaces to potential clients.</p><p>• Support sales efforts by assisting new clients with leasing office spaces or booking meeting rooms.</p><p>• Manage special administrative tasks and projects as required to support the team.</p><p>• Operate a multi-line phone system, answering and directing inbound calls efficiently.</p><p>• Deliver concierge-style services to meet the needs of clients and visitors.</p><p>• Collaborate with team members to ensure smooth front desk operations and customer satisfaction.</p>
<p>Our client is looking for a skilled Litigation Attorney with a strong background in medical malpractice or personal injury law to join their legal team. While the majority of the team operates remotely, there is certainly opportunity to work in office in Baltimore or Howard County. This role is ideal for mid-level associates with at least four years of relevant experience and excellent research, analytical, and writing skills. The position requires admission to the Maryland Bar or eligibility to be barred in the state.</p><p><br></p><p>Responsibilities:</p><p>• Conduct thorough legal research and analysis to support case strategies.</p><p>• Identify, research, and recommend expert witnesses for cases.</p><p>• Lead depositions and interview witnesses and experts to gather critical information.</p><p>• Assist in trial preparation, including acting as Second Chair during trials.</p><p>• Provide sound legal counsel and advice to clients on case strategies and outcomes.</p><p>• Draft and prepare motions, pleadings, and other essential legal documents.</p><p>• Manage discovery processes, including document review and evidence collection.</p><p>• Collaborate with colleagues and clients to ensure successful case outcomes.</p><p>• Maintain up-to-date knowledge of laws and regulations related to medical malpractice and personal injury cases.</p>
We are looking for an experienced attorney with expertise in commercial real estate to join our team in Baltimore, Maryland. This role offers the flexibility to work remotely while managing complex legal matters related to property acquisition, financing, development, leasing, and sales. The ideal candidate will have a strong background in representing borrowers and lenders during real estate financing transactions.<br><br>Responsibilities:<br>• Draft and negotiate legal agreements, including purchase and sale contracts, leases, and loan documents.<br>• Provide expert legal advice on commercial real estate transactions, including acquisitions, development, financing, leasing, and dispositions.<br>• Represent clients in real estate financing transactions, ensuring compliance with applicable laws and regulations.<br>• Review and analyze complex legal documents to identify risks and opportunities.<br>• Collaborate with clients and stakeholders to structure and close real estate deals.<br>• Develop and maintain strong relationships with clients to understand their business needs and provide tailored legal solutions.<br>• Manage legal aspects of development-related agreements, ensuring all terms align with client objectives.<br>• Conduct thorough legal research to support decision-making and strategy development.<br>• Ensure all documentation and processes adhere to local, state, and federal regulations.<br>• Stay updated on industry trends and legal developments to provide informed counsel.
