<p>We are looking for a dedicated Customer Service Representative in New Holland, Pennsylvania. In this long-term contract role, you will play a vital part in ensuring customer satisfaction by addressing inquiries and resolving service issues. This position offers an opportunity to work in a dynamic environment while supporting key business operations.</p><p><br></p><p>Responsibilities:</p><p>• Handle inbound and outbound calls to address customer inquiries professionally and efficiently.</p><p>• Identify and resolve customer service issues within your designated area of authority.</p><p>• Escalate complex issues outside of your scope to the appropriate department for resolution.</p><p>• Maintain detailed records of all customer interactions and inquiries.</p><p>• Monitor trends in customer service issues and communicate them to support root cause analysis.</p><p>• Perform other duties as assigned by the supervisor to support the team.</p>
<p><strong>Job Summary:</strong></p><p>We are seeking a <strong>Bilingual Customer Service Representative (English-Spanish)</strong> to provide exceptional service to a diverse customer base. The ideal candidate will be fluent in both English and Spanish and skilled in communicating clearly and professionally across various channels including phone, email, and chat. You will assist customers with inquiries, resolve concerns, and ensure a positive customer experience.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries in <strong>both English and Spanish</strong> via phone, email, chat, or in-person.</li><li>Provide accurate information regarding products, services, billing, and policies.</li><li>Resolve customer complaints efficiently while maintaining a positive and empathetic attitude.</li><li>Document all customer interactions and maintain up-to-date records in our CRM system.</li><li>Escalate complex issues to supervisors or appropriate departments when necessary.</li><li>Adhere to company policies, procedures, and performance standards.</li><li>Maintain a thorough knowledge of company products and services to better assist customers.</li><li>Meet individual and team performance goals such as call resolution time, customer satisfaction, and productivity metrics.</li></ul><p><br></p>
We are looking for a Customer Service Representative to join our team on a contract basis in Linthicum, Maryland. In this role, you will represent our services at various events, webinars, and benefits fairs, ensuring attendees receive a welcoming and informative experience. This position requires excellent communication skills, a detail-oriented demeanor, and the ability to work in a dynamic environment.<br><br>Responsibilities:<br>• Act as the primary representative at events, webinars, and benefits fairs, showcasing company services and engaging attendees.<br>• Deliver concise and impactful presentations to educate attendees on available programs and services.<br>• Set up event tables and materials in advance, ensuring an organized and thorough display.<br>• Provide clear and friendly guidance to employees, encouraging them to register on the company website.<br>• Collaborate with on-site representatives to ensure smooth event execution and a positive experience for all participants.<br>• Gather post-event feedback on training effectiveness and attendee interactions to identify areas for improvement.<br>• Stand and interact with attendees for extended periods of time while maintaining a warm and approachable demeanor.<br>• Adhere to business casual dress code guidelines, ensuring a neat and detail-oriented appearance at all times.
We are looking for a success-driven and detail-oriented Customer Service Representative to join our team on a contract basis in Linthicum, Maryland. In this role, you will serve as the face of our organization, engaging with attendees at events, webinars, and benefits fairs. This position requires a high level of reliability, excellent communication skills, and the ability to provide a welcoming and informative experience to event participants.<br><br>Responsibilities:<br>• Represent the organization's services at events, webinars, and benefits fairs while providing engaging and informative interactions.<br>• Deliver concise and effective presentations, including "elevator pitches," to ensure smooth event flow.<br>• Prepare for events by reviewing training materials and familiarizing yourself with the services offered.<br>• Set up event tables with provided materials and arrive early for preparation and check-in.<br>• Actively engage with attendees, sharing information about available programs and encouraging registration on the company website.<br>• Distribute handouts, promotional materials, and giveaways while managing raffle entries.<br>• Provide post-event feedback regarding training effectiveness, challenges faced, and overall experience.<br>• Maintain a detail-oriented appearance and adhere to business casual dress code requirements.<br>• Stand and communicate for extended periods while repeating key information as needed.<br>• Collaborate with team members to ensure consistency and adherence to standards during events.
<p>We are looking for a dedicated Administrative / Customer Service Representative to join our team in the Mechanicsburg area. In this role, you will be responsible for providing exceptional support to customers and assisting the sales department with various administrative tasks. This position requires a motivated and detail-oriented individual who excels in communication and thrives in a dynamic work environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly and professionally to customer inquiries.</p><p>• Prepare accurate quotations and process sales orders, purchase orders, and invoices efficiently.</p><p>• Coordinate with suppliers and manufacturers to obtain product details, pricing, and availability.</p><p>• Maintain and update customer records to ensure accurate documentation and seamless follow-up.</p><p>• Perform order entry.</p><p>• Collaborate with manufacturers to expedite orders and meet customer deadlines.</p><p>• Support the sales team by tracking orders, managing delivery schedules, and addressing customer requests.</p><p>• Provide technical support, product recommendations, and detailed information to customers.</p><p>• Handle additional administrative tasks to support both sales and service departments.</p>
We are looking for dedicated Customer Service Representatives to join a dynamic credit union call center in Edgewood, Maryland. In this long-term contract position, you will play a vital role in ensuring member satisfaction by delivering exceptional service and resolving inquiries efficiently. This role offers the opportunity to make a meaningful impact on the financial well-being of members while working in a collaborative and detail-oriented environment.<br><br>Responsibilities:<br>• Handle incoming member calls with care and efficiency, aiming for first-call resolution and a positive experience.<br>• Provide accurate and detailed information by leveraging established procedures and available tools.<br>• Address member concerns effectively, offering appropriate solutions and escalating issues when necessary.<br>• Adhere to security protocols while verifying member identities before assisting with their inquiries.<br>• Review member profiles in the core data system to identify previous interactions and ensure seamless service.<br>• Assess member needs, recommend suitable services or loan products, and promote automated solutions.<br>• Inform members about ongoing promotions and account offerings, enhancing their understanding of available benefits.<br>• Resolve financial and non-financial account discrepancies and update member records with call details.<br>• Meet service goals and manage multiple call queues efficiently.<br>• Uphold credit union policies and procedures while ensuring accuracy in account corrections and calculations.
<p>We're hiring a detail-oriented <strong>Customer Service Representative</strong> to support customer engagement and account management efforts within a growing team. This position offers long-term stability, opportunities to develop your skills, and the chance to be part of a supportive and team-oriented environment. This is a great opportunity for someone who enjoys helping people, solving problems, and is looking for a long-term role with room to grow.</p><p><br></p><p><strong>What You’ll Be Doing:</strong></p><ul><li>Provide excellent customer service via phone, email, and in person</li><li>Respond to customer inquiries, resolve issues, and provide product/service information</li><li>Accurately document all customer interactions in internal systems</li><li>Collaborate with internal teams to ensure customer needs are met</li><li>Handle order entry, account updates, and general administrative support as needed</li><li>Assist with special projects and support team initiatives as assigned</li></ul>
<p>We’re looking for a proactive and detail-oriented <strong>Sales Support Specialist</strong> to join a high-performing team in a stable and well-established company. This is a fully onsite role, ideal for someone who thrives in a fast-paced environment and enjoys working behind the scenes to help drive business success.</p><p><br></p><p><strong>What You’ll Do:</strong></p><p>Provide administrative and operational support to the sales team to help streamline client engagement </p><p>Prepare and process documentation, reports, and proposals</p><p>Coordinate with internal departments to ensure timely fulfillment of orders and services</p><p>Assist with scheduling meetings, follow-ups, and internal communications</p><p>Support data entry and basic reporting needs for sales tracking and forecasting</p><p><br></p>
<p>A Call Center Representative manages incoming and outgoing customer interactions to provide support, resolve concerns, and offer information about the organization’s products and services. This role is essential for ensuring customer satisfaction and contributing to the company's reputation for excellent service. Strong communication skills, problem-solving abilities, and the ability to thrive in a fast-paced setting are key to success in this position.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li><strong>Customer Engagement:</strong> Respond to customer inquiries via phone calls, emails, or chats in a prompt and professional manner.</li><li><strong>Problem-Solving:</strong> Diagnose and resolve customer issues, while escalating complex challenges to appropriate team members.</li><li><strong>Expertise in Products:</strong> Develop a comprehensive understanding of company offerings to deliver accurate information and provide tailored recommendations.</li><li><strong>Recordkeeping:</strong> Input customer details, inquiries, and feedback into the company’s Customer Relationship Management (CRM) system, such as Salesforce.</li><li><strong>Sales Assistance:</strong> Identify opportunities for upselling or cross-selling to address customer needs when applicable.</li><li><strong>Performance Standards:</strong> Achieve or exceed key performance metrics, including issue resolution time, customer satisfaction ratings, and call volume benchmarks.</li></ul><p><br></p>
<p>A Call Center Representative is responsible for managing inbound and outbound customer interactions to address inquiries, resolve issues, and provide information about products and services. They play a key role in ensuring customer satisfaction and maintaining the company's reputation for excellent customer service. This role typically requires strong communication skills, problem-solving abilities, and the capacity to work in a fast-paced environment.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li><strong>Customer Interaction:</strong> Handle incoming calls, emails, or chats from customers, addressing their questions, concerns, and needs promptly and professionally.</li><li><strong>Issue Resolution:</strong> Identify customer issues and resolve them efficiently, escalating complex problems to higher-level support when necessary. </li><li><strong>Product Knowledge:</strong> Maintain a thorough understanding of the company’s products, services, and policies to provide accurate information and make recommendations to customers. </li><li><strong>Data Entry:</strong> Accurately document customer interactions, feedback, and inquiries in the company’s Customer Management System (e.g., Salesforce). </li><li><strong>Sales Support:</strong> When applicable, identify opportunities to upsell or cross-sell products and services to meet specific customer needs.</li><li><strong>Performance Metrics:</strong> Meet or exceed key performance indicators (KPIs) such as call resolution time, customer satisfaction scores, and call volume targets. </li></ul><p><br></p>
<p>Robert Half has a new direct-hire position for a Billing and Collections Specialist for a well-known Baltimore law firm. Our client offers strong benefits, hybrid work schedule and room for growth on the team. If interested, please apply directly to this posting or contact Cody Marshall at Robert Half to learn more. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Billing:</strong></p><ul><li>Prepare and process accurate client invoices in accordance with attorney instructions and client guidelines.</li><li>Review pre-bills, make edits, and finalize invoices using legal billing software </li><li>Ensure time entries are correctly recorded and compliant with client billing terms.</li><li>Submit electronic invoices through e-billing portals</li><li>Monitor and resolve billing discrepancies or client disputes promptly and professionally.</li><li>Maintain organized billing records and ensure confidentiality of sensitive information.</li></ul><p><strong>Collections:</strong></p><ul><li>Track and manage accounts receivable; follow up with clients regarding outstanding balances.</li><li>Send collection notices and engage in direct communication with clients to resolve payment issues.</li><li>Coordinate with attorneys on high-priority or delinquent accounts.</li><li>Process payments, apply them to client accounts, and reconcile records regularly.</li><li>Generate aging reports and provide regular updates to firm leadership on collection status.</li></ul><p><strong>Compliance & Reporting:</strong></p><ul><li>Ensure billing and collection practices comply with firm policies, ethical standards, and client agreements.</li><li>Maintain and update client billing profiles and contact information.</li><li>Assist with month-end closing activities and reporting.</li><li>Provide support during financial audits or internal reviews as needed.</li></ul>
<p>We are looking for a detail-oriented Accounting Specialist to join our team in Nottingham, Maryland. This Contract-to-Permanent position is ideal for someone with expertise in accounts payable, accounts receivable, payroll processing, and general accounting support. The role requires strong organizational skills and the ability to handle multiple financial tasks efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Review invoices for accuracy, attach supporting documents, and ensure proper coding before entering them into the accounting system.</p><p>• Obtain necessary approvals for payments and process them, including positive pay submissions and filing documentation.</p><p>• Manage accounts receivable by matching incoming payments to invoices, depositing funds, and applying payments accurately to customer accounts.</p><p>• Send notices for overdue accounts, scan bank deposit slips, and prepare membership and reimbursement invoices.</p><p>• Process weekly payrolls, including deductions, garnishments, and tax status updates, while ensuring compliance with all regulations.</p><p>• Handle annual payroll tasks such as holiday pay, W-2 processing, and container royalty payroll.</p><p>• Provide support for unemployment claims and payroll system inquiries from member employers.</p><p>• Order office supplies and manage administrative tasks as needed.</p><p>• Assist with additional accounting and administrative duties as assigned.</p>
<p>We are looking for an experienced Accounts Payable Specialist to join our client's team in Columbia, Pennsylvania for a long term contract. This is a position that offers a great opportunity to contribute your skills in financial operations while working in a collaborative and detail-oriented environment. If you have a strong background in accounts payable and thrive in a fast-paced setting, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Process invoices efficiently, ensuring they are accurately coded and entered into the system.</p><p>• Manage account coding and verify compliance with company policies and procedures.</p><p>• Handle Automated Clearing House (ACH) transactions and oversee check runs for timely payments.</p><p>• Collaborate with vendors to resolve payment discrepancies and maintain positive relationships.</p><p>• Utilize automated systems such as Medius for invoice processing and approvals.</p><p>• Conduct thorough reviews of financial documents to identify and correct errors.</p><p>• Maintain organized records of transactions and ensure proper documentation for audits.</p><p>• Assist in developing and implementing improvements to accounts payable workflows.</p><p>• Monitor accounts payable metrics to ensure deadlines are consistently met.</p><p><br></p><p>If interested, please send resume to Marcella @ marcella.pachuilo@roberthalf com</p>
<p>We are seeking a detail-oriented and motivated Billing Specialist to join our team in Baltimore MD. The ideal candidate will play a critical role in ensuring accurate billing, timely collections, and maintaining strong client relationships. This position requires exceptional organizational skills, attention to detail, and the ability to work efficiently in a fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Prepare, review, and issue accurate client invoices in a timely manner, ensuring compliance with billing guidelines and client billing arrangements.</li><li>Collaborate with staff to gather billing information and resolve discrepancies.</li><li>Monitor and maintain proper charge and payment allocations, including expense entries and write-offs as needed.</li><li>Utilize e-billing platforms and systems to process, submit, and track invoices.</li><li>Manage accounts receivable by proactively following up with clients on outstanding balances.</li><li>Identify and address billing disputes or discrepancies, escalating complex issues to appropriate parties as needed.</li><li>Maintain detailed records of client communications and payment arrangements.</li><li>Work closely with clients to set up payment plans for overdue accounts, as required.</li><li>Ensure adherence to the billing policies and procedures, as well as client-specific billing guidelines.</li><li>Prepare and generate periodic reports on billing and collections activity for management review.</li><li>Assist in maintaining accurate client account records and ensuring compliance with internal controls.</li></ul><p><br></p>
We are looking for a dedicated and personable Front Desk Coordinator to join our team in Columbia, Maryland. This Contract-to-permanent position is ideal for someone who thrives in a fast-paced environment, enjoys interacting with diverse groups of people, and is passionate about providing exceptional administrative and sales support. If you are proactive, friendly, and eager to contribute to a dynamic workplace, we encourage you to apply.<br><br>Responsibilities:<br>• Welcome and guide visitors, including clients, vendors, and customers, ensuring a positive first impression.<br>• Oversee paperwork completion, sign-in processes, and adherence to security protocols.<br>• Maintain cleanliness and organization of shared spaces such as the lobby, kitchen, and workstations.<br>• Conduct tours of office spaces, conference rooms, and virtual workspaces for prospective clients.<br>• Support the leasing process by assisting businesses in securing office spaces or meeting rooms.<br>• Manage special administrative tasks and projects as assigned.<br>• Operate multi-line phone systems to answer inbound calls and direct inquiries appropriately.<br>• Deliver concierge-style services to enhance the client and visitor experience.
<p>We are looking for a Staff Accountant to join a public accounting firm in the Harrisburg, Pennsylvania area. In this role, you will support small business clients by providing expert financial services, including accounting, tax preparation, and payroll processing. This is an excellent opportunity for a motivated individual to make a meaningful impact in a collaborative and client-focused environment.</p><p><br></p><p>Responsibilities:</p><p>• Manage general accounting tasks, ensuring accuracy and efficiency while utilizing QuickBooks.</p><p>• Process payroll for small business clients, ensuring timely and compliant payroll operations.</p><p>• Handle bookkeeping activities, including data entry, account reconciliations, and AR/AP processing.</p><p>• Prepare and analyze financial statements to provide insights into business performance.</p><p>• Complete individual income tax returns (1040) and assist with partnership and S-corporation tax matters.</p><p>• Support clients with account management and provide recommendations for financial improvements.</p><p>• Collaborate with team members to ensure high-quality service delivery across all accounting functions.</p><p>• Maintain client confidentiality and adhere to all applicable regulations and standards.</p>
<p>Our client is seeking experienced Attorney to join the team in York, Pennsylvania. In this role, you will provide legal expertise and strategic direction for insurance claims, ensuring optimal outcomes for an insurance agency's brokerage clients. This position requires a proactive leader who can guide a team of claim managers while collaborating with internal and external stakeholders to resolve complex insurance matters efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Offer legal counsel and strategic advice on insurance claims to support brokerage clients in navigating complex issues.</p><p>• Oversee and manage a team of Insurance Claim Managers to ensure effective handling of claims processes.</p><p>• Provide expert guidance on policy interpretation, coverage assessments, and claims strategies to maximize client recovery.</p><p>• Collaborate closely with account teams and major insurance carriers to facilitate prompt and effective claim resolutions.</p><p>• Address intricate insurance claims challenges with a focus on delivering client-centric solutions.</p><p>• Develop and implement procedures to enhance the efficiency and accuracy of claims handling.</p><p>• Evaluate and advise on potential risks and legal exposures related to insurance claims.</p><p>• Work with external insurers to negotiate and advocate for favorable outcomes on behalf of clients.</p><p>• Stay updated on industry trends and regulations to ensure compliance and best practices in claims management.</p>
<p>Our client is seeking a motivated and skilled associate to join a respected medical malpractice plaintiff firm based in Lancaster, Pennsylvania. This is an excellent opportunity to grow within a mid-sized firm, with potential for a partner track and long-term career development. The ideal candidates will have strong academic backgrounds and relevant experience in medical malpractice or plaintiff injury cases.</p><p><br></p><p>Interested candidates should reach out to Kevin Ross at Robert Half in Philadelphia. </p><p><br></p><p>Responsibilities:</p><p>• Represent clients in medical malpractice and plaintiff injury cases, providing expert legal advice and advocacy.</p><p>• Conduct thorough legal research and prepare detailed case analyses to support litigation strategies.</p><p>• Draft and review legal documents, including pleadings, motions, and discovery materials.</p><p>• Manage arbitration proceedings and effectively negotiate settlements on behalf of clients.</p><p>• Collaborate with senior attorneys and other team members to develop comprehensive case strategies.</p><p>• Participate in trials, presenting arguments and evidence to achieve favorable outcomes.</p><p>• Maintain strong communication with clients, ensuring they are informed and supported throughout the legal process.</p><p>• Stay updated on legal developments and precedents in medical malpractice and plaintiff injury law.</p><p>• Handle case management responsibilities, including tracking deadlines and ensuring compliance with procedural requirements.</p>
<p>Our client a large industrial corporation is currently seeking a skilled Corporate Counsel to provide expert legal guidance and support within our organization. In this role, you will focus on legal matters related to the construction industry, including contract management, compliance, and dispute resolution. This position is based in Lancaster, Pennsylvania on a hybrid basis. </p><p><br></p><p>Interested candidates who would like to be considered immediately should reach out to Kevin Ross at Robert Half in Philadelphia. </p><p><br></p><p>Responsibilities:</p><p>• Provide legal advice on federal, state, and local regulations impacting the construction industry and company operations.</p><p>• Draft, review, and negotiate a variety of contracts, including construction agreements and subcontracts.</p><p>• Oversee commercial disputes and litigation, working closely with external legal counsel as needed.</p><p>• Address legal matters related to construction, licensing, employment law, insurance, and regulatory compliance.</p><p>• Stay updated on changes in laws and regulations, analyzing their implications for the business.</p><p>• Assist with mergers and acquisitions activities, including due diligence and preparation of legal documentation.</p><p>• Develop and deliver training sessions on topics such as construction law and employment regulations.</p>
<p>We are looking for a diligent and organized General Office Clerk to join our client's team in Columbia, Pennsylvania. This is a long-term contract position offering an excellent opportunity to contribute to the smooth operation of office functions. The role involves maintaining essential records, managing data entry tasks, and ensuring compliance with safety standards and protocols.</p><p><br></p><p>Responsibilities:</p><ul><li>Maintain and update tracking systems and manage related documentation.</li><li>Enter, organize, and track training information and monthly topics.</li><li>Provide support for training sessions and assist with classroom logistics as needed.</li><li>Monitor and document alerts, updates, and relevant communications.</li><li>Manage incident tracking systems to ensure accurate reporting and documentation.</li><li>Organize, scan, and maintain records to support daily office operations.</li><li>Assist with preparing and updating standards documentation and ensure adherence to policies.</li><li>Generate data reports and provide general administrative and back-office support as needed.</li></ul><p><br></p>
