We are seeking a customer-focused detail oriented to provide exceptional support to customers through phone, email, and chat. The ideal candidate is a strong communicator who can efficiently resolve inquiries, maintain accurate records, and deliver a positive customer experience in a fast-paced environment. Key Responsibilities: Handle inbound and outbound customer communications Resolve customer inquiries, concerns, and service requests Document interactions accurately in CRM systems Research and troubleshoot customer issues Process orders, updates, and account changes as needed Collaborate with internal teams to ensure timely issue resolution Maintain service level expectations and quality standards
<p>We are looking for a Client Services Specialist to support event participants, exhibitors, and internal teams by delivering responsive, high-quality service throughout the event lifecycle. This is a Contract position based in Irving, Texas offering an initial 12-week assignment with potential for longer-term opportunity. The person in this role will help ensure registration, exhibitor services, and event communications run smoothly while contributing ideas that strengthen the overall customer experience.</p><p><br></p><p>Responsibilities:</p><p>• Serve as a primary point of contact for attendees, exhibitors, and staff, providing timely follow-up and driving issues through to completion.</p><p>• Review event-related web pages and online resources to confirm content is accurate, functional, and easy for users to navigate.</p><p>• Resolve customer concerns by assessing problems carefully, identifying practical solutions, and communicating next steps clearly.</p><p>• Work closely with internal departments and external partners to improve service delivery and introduce more effective support processes.</p><p>• Manage registration activity across multiple platforms, entering and updating information with strong attention to accuracy.</p><p>• Track exhibitor timelines, requests, and communications to keep key stakeholders informed and aligned.</p><p>• Coordinate with operations partners to prepare pricing materials and support the development of competitive service offerings.</p><p>• Create and maintain exhibitor service documentation for assigned events, including vendor details, service information, and booth participation guidelines.</p><p>• Attend conferences, trade shows, vendor meetings, or client locations as needed to support event execution.</p><p>• Take on additional assignments that support team objectives and evolving business needs.</p>
<p>We are seeking a compassionate and dedicated professional to join our team in supporting individuals in crisis. The ideal candidate will have a background in psychology, behavioral health, or a related medical field, along with experience in patient-facing healthcare support. </p><ul><li>Provide support to individuals experiencing crisis situations with empathy, professionalism, and care. </li><li>Communicate effectively with individuals in both <strong>Creole and English</strong>. </li><li>Assist with crisis intervention, emotional support, and connection to appropriate resources.</li><li>Maintain calm and professionalism in high-pressure or emotionally charged situations.</li><li>Support patient services functions, including coordination, communication, and follow-up as needed. </li><li>Participate in training related to <strong>suicide prevention</strong> and <strong>crisis intervention techniques</strong>. </li></ul>
We are looking for an Office Services Associate to support day-to-day back-office operations for a client site in Denver, Colorado. This is a Contract position focused on document production, mail handling, intake support, and related office services in both physical and digital environments. The ideal candidate brings strong customer service, sound judgment, and the ability to stay organized while managing multiple priorities in a fast-paced setting.<br><br>Responsibilities:<br>• Manage incoming office service requests by reviewing job details, confirming instructions, and maintaining accurate service logs.<br>• Complete copy, scanning, reprographics, mail, and intake assignments in line with established procedures and required turnaround times.<br>• Coordinate the order of work effectively to balance priorities, meet service commitments, and keep clients informed of status or deadline concerns.<br>• Inspect completed tasks for accuracy and quality, and help uphold consistent standards across both individual and team output.<br>• Resolve routine equipment issues when possible and escalate more complex problems to leadership as needed.<br>• Replenish printers and production devices with paper, toner, and other supplies to keep operations running smoothly.<br>• Support additional workplace services such as reception, hospitality, and audio/visual assistance when business needs require.<br>• Handle confidential materials with discretion while following client site policies and company service guidelines.<br>• Move and organize materials and packages as part of daily operations, including tasks that require lifting up to 50 pounds regularly.
We are looking for a customer-focused individual to join our team as a Customer Service Rep. This contract opportunity with potential for a long-term role is ideal for someone who enjoys coordinating service activity, supporting customers by phone, and keeping administrative processes organized. The right candidate will play an important part in ensuring service requests, job records, billing details, and vendor communication are handled accurately and efficiently.<br><br>Responsibilities:<br>• Coordinate appointment calendars for sales meetings, service visits, and installation work to keep operations running smoothly.<br>• Provide responsive support to customers by handling inbound inquiries courteously and helping resolve routine service-related concerns.<br>• Assign and communicate daily work orders to field technicians, ensuring schedules and service needs are clearly understood.<br>• Process vendor orders as requested and follow up to help maintain timely delivery of needed materials or services.<br>• Organize and maintain digital and physical records so job documentation, correspondence, and reference materials remain easy to access.<br>• Enter job-related information into internal records and keep costing details current to support accurate project tracking.<br>• Contact customers regarding outstanding balances and assist with accounts receivable collection efforts in a courteous manner.<br>• Prepare and issue invoices for completed installation projects and service calls while updating billing information as needed.<br>• Open new job files, maintain the active job log, and revise records to reflect approved changes or updated project details.<br>• Support written communication with customers and vendors by drafting correspondence and assisting leadership with administrative follow-up.
<p>We are looking for a Customer Service Coordinator to support customer interactions and appointment management for a busy service operation in Manchester, New Hampshire. This Long-term Contract position is ideal for someone who communicates clearly, stays organized in a fast-paced environment, and can balance incoming requests with scheduling priorities. The person in this role will serve as a key point of contact for customers while helping ensure service appointments and dispatch activities run smoothly.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming customer calls with professionalism, provide service-related assistance, and address questions in a timely manner.</p><p>• Coordinate service appointments by matching customer needs with technician availability and operational schedules.</p><p>• Enter orders and service requests accurately into internal systems while maintaining complete and organized records.</p><p>• Place outbound calls as needed to confirm appointments, share updates, and gather missing information from customers.</p><p>• Work closely with dispatch and service teams to assign calls efficiently and support daily route or schedule adjustments.</p><p>• Monitor appointment calendars and make changes when priorities shift, cancellations occur, or urgent requests arise.</p><p>• Provide a high level of customer support by resolving routine concerns and escalating more complex issues when appropriate.</p>
<p><strong>Network Engineer</strong></p><p><br></p><p><strong>Overview</strong></p><p>An organization is seeking a Network Engineer to support enterprise network infrastructure, end-user technology services, and operational technology environments. This role combines network engineering responsibilities with hands-on technical support and requires an individual who enjoys working across infrastructure, systems, connectivity, and user-facing technology challenges. The ideal candidate will possess strong networking expertise, a customer-service mindset, and the ability to support distributed locations while helping maintain secure, reliable, and scalable technology operations.</p><p><br></p><p><strong>Responsibilities</strong></p><p><em>Network Engineering</em></p><ul><li>Design, implement, and maintain enterprise network infrastructure</li><li>Support network availability, performance, redundancy, and security initiatives</li><li>Manage network hardware lifecycle, upgrades, and deployments</li><li>Monitor network performance and troubleshoot connectivity issues</li><li>Implement security controls and assist with cybersecurity best practices</li><li>Maintain network documentation, diagrams, and technical standards</li><li>Investigate and resolve complex infrastructure incidents</li><li>Participate in network modernization and continuous improvement efforts</li></ul><p><em>Technical Support</em></p><ul><li>Provide Tier 1 and Tier 2 support for end users across multiple locations</li><li>Troubleshoot hardware, software, network, and access-related issues</li><li>Manage incidents and service requests through a ticketing system</li><li>Escalate issues appropriately while maintaining ownership through resolution</li><li>Communicate technical concepts clearly to non-technical users</li><li>Develop and maintain user documentation and knowledge-base articles</li><li>Identify opportunities to reduce recurring support issues through process improvement</li></ul>
We are looking for an Office Services Associate to support daily administrative operations for a client site. This is a contract position focused on document handling, copy and mail services, and front-line office support in a fast-moving environment. The role also assists with related service needs such as hospitality, reception, and basic audio/visual coordination while maintaining high standards for accuracy, confidentiality, and client service.<br><br>Responsibilities:<br>• Manage incoming office service requests by reviewing job instructions, confirming details, and recording work through the appropriate tracking methods.<br>• Complete copying, scanning, document intake, and mailroom tasks in accordance with site procedures and required turnaround times.<br>• Organize assignments by urgency and workflow demands to ensure materials are processed and delivered on schedule.<br>• Communicate promptly with supervisors or client contacts regarding deadlines, special handling needs, or issues that may affect completion.<br>• Perform routine quality checks on finished work to verify accuracy, completeness, and clear presentation.<br>• Support day-to-day operation of office equipment by replenishing paper, toner, and other supplies and addressing minor equipment issues when they arise.<br>• Handle sensitive documents with discretion and follow all company and client policies related to security, confidentiality, and records management.<br>• Provide additional operational assistance as needed, including reception coverage, hospitality support, and basic coordination for audio/visual or meeting-related services.
<p>We are looking for a Customer Service Representative to support a busy service team in New Hope, Minnesota. This Long-term Contract position offers a hybrid schedule, with onsite collaboration during part of the week and remote work on designated days after training. The person in this role will serve as a key point of contact for customers, helping manage service requests, coordinate order details, and ensure timely communication across multiple support needs.</p><p><br></p><p>Responsibilities:</p><p>• Manage a high volume of incoming customer calls and direct inquiries to the appropriate team members when needed.</p><p>• Create and update service requests in ServiceNow, ensuring work is categorized accurately by urgency and service type.</p><p>• Process orders in internal systems and verify that order details are entered correctly.</p><p>• Build, update, and maintain customer account information, including warranty records, in company databases.</p><p>• Work with internal partners and customers to resolve shipment concerns, backorder questions, and billing-related issues.</p><p>• Communicate with customers to arrange service timing and provide updates related to scheduled work.</p><p>• Support the completion of work orders by assisting with closeout steps and billing coordination.</p><p>• Contribute to additional administrative and customer support tasks as business needs evolve.</p>
<p><strong>Administrative Assistant (Tax Season Support) - Contract</strong></p><p>Project Starts: Early 2027</p><p><br></p><p>Are you a highly organized administrative professional who thrives in a fast-paced environment? We are seeking an Administrative Assistant to support a busy team during the 2027 tax season. This contract opportunity is ideal for someone who enjoys juggling multiple priorities, providing exceptional customer service, and ensuring critical deadlines are met.</p><p><br></p><p><strong>What You'll Do</strong></p><ul><li>Provide administrative support to a high-volume office during tax season</li><li>Manage incoming calls, emails, and client inquiries professionally and efficiently</li><li>Schedule appointments and maintain calendars</li><li>Prepare, scan, organize, and file client documents</li><li>Enter and update information in internal systems with accuracy</li><li>Assist with assembling tax packets, reports, and client correspondence</li><li>Track deadlines and ensure documentation is received on time</li><li>Support the team with special projects and other administrative tasks as needed</li></ul><p><br></p>
We are looking for a Customer Service Representative to join a busy team in North Billerica, Massachusetts. This Long-term Contract position is ideal for someone who thrives in a fast-paced office, communicates with confidence, and can keep service activities organized from start to finish. The person in this role will support daily customer interactions, coordinate technician scheduling, and work closely with internal teams to ensure timely and accurate service delivery.<br><br>Responsibilities:<br>• Coordinate technician appointments and manage scheduling changes to keep service operations running efficiently.<br>• Respond to inbound customer inquiries professionally and provide clear updates on service requests, timelines, and order details.<br>• Partner with internal sales staff and other team members to align customer needs with service availability and next steps.<br>• Enter and maintain customer orders and service information with a high level of accuracy in company systems.<br>• Handle a mix of phone-based communication, including incoming calls and outbound follow-up related to scheduling and customer support.<br>• Monitor open requests and proactively address issues that could affect response times or customer satisfaction.<br>• Support day-to-day office coordination by sharing information across teams and helping maintain an organized workflow.
<p>We're seeking a <strong>Customer Service Representative</strong> for our manufacturing client who will serve as the primary point of contact for customers, managing orders, resolving issues, and ensuring a positive customer experience. This is a great opportunity for someone who enjoys building relationships, solving problems, and collaborating with multiple departments in a fast-paced environment. You'll join a welcoming, team-oriented culture that values collaboration and offers a consistent first-shift schedule.</p><p><br></p><p><strong><u>What You'll Do</u></strong></p><ul><li>Process and manage customer orders through an ERP system</li><li>Review purchase orders for accuracy and coordinate order updates as needed</li><li>Communicate with customers regarding order status, shipments, pricing, and invoicing questions</li><li>Partner internally with Operations, Inventory, Sales, and Accounting to ensure customer needs are met</li><li>Maintain customer portals and web-based ordering systems</li><li>Research and resolve order discrepancies, shipment issues, and customer concerns</li><li>Provide shipment documentation and related order information</li><li>Assist with returns, credits, and other account-related requests</li><li>Support customers with system and portal-related questions</li></ul><p>If you're a customer service professional with manufacturing or order management experience and enjoy being the hub between customers and internal teams, we'd love to hear from you.</p>
<p>We are looking for a Customer Relations Representative to support an insurance agency in San Diego, California location through a Long-term Contract assignment. In this role, you will serve as a key point of contact for inbound inquiries, gather and document important claim details with precision, and help ensure each customer receives timely assistance. This opportunity is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and takes a thoughtful approach to resolving service-related concerns.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming calls related to first reports of injury and capture claim information accurately in company systems.</p><p>• Use attentive listening and well-structured follow-up questions to understand customer needs and provide appropriate support.</p><p>• Route inquiries to the correct teams when needed and work across departments to help bring issues to resolution.</p><p>• Maintain complete and accurate records through consistent data entry and careful documentation practices.</p><p>• Build a strong understanding of service procedures, policy guidelines, and operational workflows to deliver dependable customer assistance.</p><p>• Identify potential service interruptions or process concerns early and communicate them to Customer Care leadership.</p><p>• Follow established company standards, training expectations, supervisory guidance, and applicable regulations in daily work.</p>
<p>We are seeking a reliable and detail-oriented Part-Time Dispatcher to support daily operations in a fast-paced environment. This role is responsible for coordinating schedules, communicating with customers and internal teams, monitoring service requests, and ensuring information is accurately documented and distributed. The ideal candidate is organized, professional, and able to manage multiple priorities while providing excellent customer service.</p><p><br></p><p>Key Responsibilities</p><ul><li>Answer inbound calls, emails, and customer inquiries in a professional manner.</li><li>Schedule and coordinate service requests, appointments, or job assignments.</li><li>Communicate updates and important information between customers, field staff, and internal teams.</li><li>Monitor schedules and make adjustments as needed to support operational efficiency.</li><li>Maintain accurate records, logs, and system entries.</li><li>Resolve customer concerns and escalate issues when appropriate.</li><li>Track ongoing requests and ensure timely follow-up.</li><li>Assist with general administrative and office support duties as needed.</li></ul><p><br></p>
We are looking for a Customer Sales & Service Representative to support customers through attentive service, accurate order handling, and clear phone communication. This contract-to-permanent opportunity is ideal for someone who enjoys helping people, managing customer requests efficiently, and contributing to a positive service experience. The person in this role will balance inbound customer support with administrative coordination while ensuring each interaction is handled with care and accuracy.<br><br>Responsibilities:<br>• Respond to incoming customer calls promptly and provide clear, courteous assistance for questions, requests, and service needs.<br>• Enter customer orders accurately into company systems and verify details to help ensure timely processing.<br>• Handle both inbound and outbound communication to follow up on inquiries, confirm information, and support resolution of customer issues.<br>• Maintain organized records of customer interactions, order activity, and service updates to support daily operations.<br>• Assist with routine administrative tasks related to customer accounts, order documentation, and service coordination.<br>• Identify customer concerns, research appropriate solutions, and escalate matters when additional support is needed.<br>• Deliver a high-quality customer experience by communicating clearly, managing priorities effectively, and following established service procedures.
<p>We are looking for a detail-focused Administrative Assistant to join an insurance organization in Glen Allen, Virginia on a Long-term Contract basis. This position supports underwriting operations through accurate data entry, organized file handling, and dependable administrative coordination across routine, high-volume workflows. The ideal candidate brings a service-minded approach, strong computer skills, and the ability to manage repetitive tasks with accuracy and consistency.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Enter application and policy-related information into company systems with a high level of speed and accuracy, ensuring records are complete and properly routed for processing</p><p>• Review incoming documentation for missing or inconsistent details and organize materials so they move efficiently through established underwriting workflows</p><p>• Provide responsive, attentive support to internal teams and external customers by handling inquiries with courtesy and follow-through</p><p>• Coordinate administrative underwriting activities such as arranging premium audits, ordering inspection reports, and tracking related scheduling needs</p><p>• Prepare and process legal notice documentation in accordance with required timelines and internal procedures</p><p>• Set up renewals across multiple product lines and maintain accurate records to support timely policy handling</p><p>• Assist with program-related business activities and contribute to day-to-day operational support as priorities shift</p><p>• Support ongoing process improvement efforts by identifying practical ways to strengthen efficiency and accuracy in routine administrative work</p><p>Shift is 10am - 6pm </p>
We are looking for a detail-oriented Customer Service Representative to support order management and client communication for our apparel manufacturing operation in Bayshore, New York. This role is ideal for someone who enjoys balancing administrative tasks with responsive customer support in a fast-paced office setting. The person in this position will help ensure orders move forward smoothly while maintaining strong coordination with customers, sales partners, and internal teams.<br><br>Responsibilities:<br>• Manage customer order entry with accuracy and urgency, ensuring information is complete and properly recorded.<br>• Act as a primary point of contact between clients and the sales team to keep communication clear and organized.<br>• Work closely with internal departments to coordinate order activity and address issues that may affect fulfillment.<br>• Monitor open orders and proactively follow up on delays, changes, or special handling needs to support timely completion.<br>• Respond promptly to customer questions by phone and email, providing clear updates on order progress and next steps.<br>• Maintain organized records and perform administrative support tasks that contribute to efficient daily office operations.
<p>We are looking for a dependable Office Services Coordinator - Level 3 to support daily operations in our office. This contract to hire opportunity is ideal for someone who enjoys being the first point of contact in a busy corporate setting and can keep workplace services running efficiently with a high level of consistency. The role is fully onsite and involves close interaction with employees, visitors, vendors, and leadership while balancing administrative support, front desk coverage, and office coordination duties.</p><p><br></p><p>Responsibilities:</p><p>• Welcome employees, guests, and service providers at the front desk and create a detail-oriented, service-oriented experience for everyone entering the office.</p><p>• Manage incoming office requests, respond to day-to-day workplace needs, and help maintain an organized and efficient onsite environment.</p><p>• Coordinate routine administrative support activities, including document preparation, scheduling assistance, and follow-up on operational tasks.</p><p>• Prepare requested reports and assist with expense-related documentation, ensuring accuracy and timely completion.</p><p>• Oversee the readiness of conference rooms, shared spaces, and office service areas so they remain functional and presentable throughout the day.</p><p>• Identify workplace issues proactively and take appropriate action or escalate concerns to office leadership when needed.</p><p>• Partner with managers and internal teams to support special assignments and operational priorities as they arise.</p><p>• Maintain a consistent onsite presence in a fast-moving office setting that requires frequent movement between sitting, standing, and walking.</p><p>• Provide general support for office operations while working independently and managing multiple interruptions effectively.</p>
<p>Position Overview</p><p>We are seeking a professional and customer-focused <strong>Office Assistant</strong> to support daily operations at City Hall. This individual will serve as the first point of contact for visitors and callers, providing excellent customer service while performing a variety of administrative and clerical functions. The ideal candidate will be organized, detail-oriented, and comfortable working in a public-facing environment.</p><p>Key Responsibilities</p><ul><li>Greet visitors and direct them to the appropriate department or staff member.</li><li>Answer, screen, and route incoming telephone calls.</li><li>Process incoming and outgoing mail, packages, and correspondence.</li><li>Provide information regarding City services, programs, and departments.</li><li>Prepare, type, proofread, and distribute correspondence, reports, forms, and other documents.</li><li>Maintain electronic and physical filing systems, records, and databases.</li><li>Enter, update, and retrieve information using various software programs.</li><li>Schedule meetings, coordinate calendars, and reserve meeting rooms.</li><li>Assist with meeting preparation, materials, and minute-taking as needed.</li><li>Process forms, applications, records, and other administrative documents.</li><li>Assist with office accounting support, including fee collection, invoice processing, purchase orders, and reimbursements.</li><li>Order and maintain office supplies and inventory.</li><li>Handle general clerical duties including copying, scanning, filing, and data entry.</li><li>Provide administrative support to City departments and staff as assigned.</li></ul>
<p>We are seeking an experienced Senior Systems Engineer to lead the design, administration, optimization, and support of a complex enterprise infrastructure environment. This role is responsible for ensuring the performance, security, scalability, and reliability of critical systems spanning on-premises, hybrid, and cloud-based technologies.</p><p>The ideal candidate will bring deep expertise across server infrastructure, virtualization, cloud platforms, storage solutions, identity management, and enterprise collaboration technologies. This individual will serve as a technical leader, driving infrastructure modernization initiatives while maintaining highly available and secure systems that support business operations.</p><p><br></p><p>What You'll Do</p><p>Infrastructure Strategy & Architecture</p><ul><li>Partner with IT leadership and business stakeholders to assess current and future infrastructure needs.</li><li>Develop and maintain infrastructure roadmaps supporting growth, security, resiliency, and operational efficiency.</li><li>Create and maintain technical documentation, system architecture diagrams, procedures, asset inventories, and operational standards.</li><li>Contribute to disaster recovery, business continuity, and infrastructure governance initiatives.</li><li>Provide technical leadership, mentoring, and guidance to junior team members and cross-functional IT teams.</li></ul><p>Systems Engineering & Deployment</p><ul><li>Design, implement, and maintain enterprise server, storage, virtualization, and cloud environments.</li><li>Lead infrastructure upgrades, migrations, consolidations, and modernization projects.</li><li>Evaluate and recommend emerging technologies, platforms, and cybersecurity best practices.</li><li>Collaborate with technology vendors and service providers to implement and support infrastructure solutions.</li><li>Identify opportunities for automation, performance improvement, and operational efficiency.</li></ul><p>Enterprise Systems Administration</p><ul><li>Administer and support Windows Server and Linux environments.</li><li>Manage VMware vSphere, VMware Cloud Foundation, and enterprise storage platforms.</li><li>Support Microsoft Azure and Microsoft 365 services, including Exchange Online, Teams, and SharePoint.</li><li>Administer Active Directory, Microsoft Entra ID, Group Policy, DNS, DHCP, and certificate services.</li><li>Monitor system performance, availability, capacity, and overall infrastructure health.</li><li>Develop and maintain automation using PowerShell and other scripting tools.</li></ul><p>Security, Backup & Disaster Recovery</p><ul><li>Manage patching, system updates, and vulnerability remediation activities.</li><li>Implement and maintain infrastructure security controls, identity management, and access governance.</li><li>Support security audits, compliance initiatives, and cybersecurity best practices.</li><li>Administer backup and recovery platforms and validate disaster recovery procedures through regular testing.</li><li>Ensure business-critical systems meet availability, security, and recovery objectives.</li></ul><p>Operational Support</p><ul><li>Troubleshoot and resolve complex infrastructure, virtualization, storage, and cloud-related issues.</li><li>Maintain operational documentation and change management records.</li><li>Participate in an on-call rotation providing after-hours support for critical systems and services.</li></ul>
We are looking for a detail-oriented Office Services Associate to support daily back-office operations for a client site. This is a Contract position focused on copy, scanning, mail handling, and related office support services in a detail-oriented, fast-paced environment. The ideal candidate brings strong customer service skills, sound judgment, and the ability to manage time-sensitive requests with accuracy and care.<br><br>Responsibilities:<br>• Manage incoming office service requests by reviewing work details, confirming instructions, and maintaining accurate service logs.<br>• Complete high-volume copying, scanning, document intake, and mailroom tasks in line with site procedures and client expectations.<br>• Organize assignments by urgency and deadline to ensure materials are processed and delivered on schedule.<br>• Communicate proactively with clients and leadership regarding job status, special handling needs, or timing concerns.<br>• Perform basic troubleshooting on copiers, scanners, and related equipment, escalating issues when additional support is needed.<br>• Conduct quality checks on finished work to ensure accuracy, completeness, and clear presentation.<br>• Replenish paper, toner, and other production supplies while helping maintain efficient equipment readiness.<br>• Handle confidential documents with discretion and follow company and client policies at all times.<br>• Support additional office functions such as reception, hospitality, facilities, or audio/visual coordination as business needs require.
<p>The Applications Manager is a hands-on technical leader responsible for the administration, support, enhancement, and strategic oversight of the organization's enterprise applications environment. This role combines technical leadership, people management, and advanced database expertise, with a primary focus on SQL development, reporting, analytics, integrations, and application support. The ideal candidate possesses deep SQL expertise, strong analytical capabilities, and the ability to balance hands-on technical execution with team leadership and operational planning.</p><p><br></p><p>Leadership & Team Management</p><ul><li>Lead, mentor, and develop a multidisciplinary team responsible for application support, reporting, GIS, CAD, and data analytics.</li><li>Establish priorities, assign workload, and monitor team performance to ensure service levels and business objectives are met.</li><li>Provide technical guidance and coaching to team members while fostering a collaborative, customer-focused environment.</li><li>Serve as the primary escalation point for complex application and data-related issues.</li><li>Coordinate resources, timelines, and deliverables across ongoing support and enhancement initiatives.</li></ul><p>Application & Database Management</p><ul><li>Serve as the technical lead for internally developed enterprise applications built on the Microsoft .NET platform.</li><li>Perform hands-on SQL development, database analysis, query optimization, troubleshooting, and reporting.</li><li>Support application functionality through database administration, data validation, and issue resolution.</li><li>Manage application maintenance activities, upgrades, performance tuning, and system enhancements.</li><li>Collaborate with business stakeholders to translate operational requirements into technical solutions.</li></ul><p>Reporting & Analytics</p><ul><li>Develop, maintain, and optimize enterprise reporting solutions using SQL and Power BI.</li><li>Support data analytics initiatives by ensuring the availability, accuracy, and integrity of business data.</li><li>Design and maintain data structures, views, stored procedures, and reporting datasets.</li><li>Provide insights and recommendations based on reporting and operational metrics.</li></ul><p>Integrations & Technical Support</p><ul><li>Support and troubleshoot XML- and API-based integrations across multiple enterprise systems.</li><li>Monitor and maintain data interfaces to ensure reliable data flow between applications.</li><li>Partner with technical and business teams to identify opportunities for process improvements and automation.</li><li>Assist with the design and implementation of new functionality and system enhancements.</li></ul><p>Strategic & Operational Responsibilities</p><ul><li>Balance day-to-day operational support with longer-term application strategy and roadmap planning.</li><li>Evaluate system performance, identify risks, and recommend technology improvements.</li><li>Support governance, documentation, security, and change management processes.</li><li>Participate in project planning and provide light project management oversight for application-related initiatives.</li></ul><p><br></p>
We are looking for a Client Services Specialist to support event operations and deliver a high-quality experience for attendees, exhibitors, and internal teams in Irving, Texas. This is a Contract position with an initial 12-week term and the potential to transition into a longer-term opportunity. The person in this role will serve as a key point of contact, helping coordinate event-related services, resolve questions efficiently, and improve communication across multiple programs and live events.<br><br>Responsibilities:<br>• Manage incoming questions from attendees, exhibitors, and staff, providing timely follow-up and driving issues through to completion.<br>• Review event-related web content regularly to confirm information is accurate, easy to navigate, and aligned with program needs.<br>• Troubleshoot registration and service-related concerns by identifying root causes and applying practical solutions.<br>• Work closely with internal departments and external partners to introduce service improvements that strengthen the overall event experience.<br>• Process and update registrations across multiple platforms with a high level of accuracy and attention to detail.<br>• Track exhibitor timelines, service needs, and communications to keep deliverables organized and stakeholders informed.<br>• Coordinate with operations teams to prepare exhibitor pricing materials and support rate structure planning.<br>• Create and maintain exhibitor service documentation, including vendor details, service options, and booth compliance guidelines for assigned events.<br>• Travel as needed to conferences, trade shows, client locations, and vendor meetings to support event execution.<br>• Contribute to additional event and client service activities as business needs evolve.
We are looking for a Tenet Service Specialist to support tenant services operations in Buffalo, New York. This is a Contract position suited for an administrative specialist who can manage sensitive records with accuracy, discretion, and a strong customer service mindset. The ideal candidate will help maintain organized documentation, respond to tenant inquiries, and provide dependable front-office support while handling confidential information in compliance with privacy standards.<br><br>Responsibilities:<br>• Manage administrative records and maintain accurate tenant-related documentation in a secure and organized manner.<br>• Respond to inbound calls, greet visitors, and direct inquiries to the appropriate staff members with professionalism and courtesy.<br>• Enter, update, and verify data in office systems to ensure records remain complete and current.<br>• Provide day-to-day administrative support for tenant services activities, including filing, correspondence, and document preparation.<br>• Handle confidential information with care and follow all applicable privacy and access requirements.<br>• Support office reception functions by monitoring communications, assisting walk-in visitors, and maintaining an orderly front desk environment.
We are looking for a Customer Service Representative to join a service-focused team in East Syracuse, New York. This contract opportunity with potential for a permanent role is ideal for someone who enjoys helping customers, managing multiple requests throughout the day, and building strong working relationships across internal teams and external partners. In this role, you will support order activity, respond to product and availability questions, and help ensure customers receive timely, accurate updates. The position offers hands-on training and ongoing development within a collaborative environment that values accountability, quality, and continuous improvement.<br><br>Responsibilities:<br>• Handle incoming customer interactions by phone, in person, and through online order channels, providing pricing, product availability, and order support.<br>• Serve as a key point of coordination between customers, manufacturing partners, and local sales teams to keep requests moving efficiently.<br>• Prepare quotes, process orders, and communicate updates using customer relationship and order management tools.<br>• Develop working knowledge of product lines and related resources so you can address customer questions with accuracy and confidence.<br>• Monitor stock status across factory and local office locations to help meet delivery expectations and recommend practical solutions when items are limited.<br>• Maintain prompt follow-up with customers, ensuring responses or status updates are provided within established service timelines.<br>• Support value-added offerings such as delivery options, assembly-related services, and required product documentation or certificates.<br>• Use internal systems and service platforms to track requests, document customer information, and contribute to quality and process improvement efforts.<br>• Participate in cross-training and team support activities to provide coverage where needed and strengthen overall service performance.